Quiz: Computer Technician Online Exam Practice Test
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A computer technician is an expert who can identify, troubleshoot, and resolve problems such as servers, networking issues, various hardware and software errors, etc. This quiz is for all the people out there who are preparing for any online computer technician exam; it will test their skills for good.
- 1.
- A.
Yes!
- B.
Yes, if you set the jumpers
- C.
Yes, if you add more screw holes
- D.
Yes, if you remove some ports
- E.
No!
- 2.You are installing an additional drive into a working computer. The computer won't power up at all, no lights, no spinning drives, nothing. What's most likely the problem?
- A.
Dead Hard Drive
- B.
Insufficient DC wattage provided by the power supply
- C.
Insufficient AC wattage provided by the electrical outlet
- D.
Dead power supply
- E.
Corrupted Driver
- 3.What should you look at to verify the authentication of a file?
- A.
Digital stamp
- B.
Digital certificate
- C.
Digital signature
- D.
EFS
- E.
Digital system
- 4.What tool is used to troubleshoot problems with windows, applications, etc?
- A.
Event checker
- B.
Troubleshooter
- C.
Event viewer
- D.
Chkdsk
- E.
NTcheck
- 5._____ protects Windows file systems from being changed or deleted.
- A.
Windows state data
- B.
File state protection
- C.
Windows file protection
- D.
Lock file
- E.
UPS
- 6.Which of the following user account is created on a local computer and allow a user access to only that computer?
- A.
Central user
- B.
Global user
- C.
Built in user
- D.
Local user
- E.
Guest
- 7.What is the protocol used in Internet?
- A.
IPX/SPX
- B.
Netbeui
- C.
TCP/IP
- D.
Netbios
- E.
TCC
- 8.In a monitor what can be the cause for the flickering?
- A.
A problem with video card
- B.
Poor cable connection
- C.
Bad CPU
- D.
Bad Monitor
- E.
Bad RAM
- 9.What is it that uses a single public IP address to access the internet on behalf of all hosts on the network using IP addresses?
- A.
NAT
- B.
BAT
- C.
IMAP
- D.
IPX/SPX
- E.
DHCP
- 10.
- A.
Clean the keyboard
- B.
Keep the humidity high
- C.
Use liquid inside a computer
- D.
Remove the dust inside the PC
- E.
Shake the computer from time to time
- 11.After you got a call from a company. You have the task to dispose of a storage media. What would you do with it?
- A.
You discharge it before disposing
- B.
You destroy it
- C.
You sell it
- D.
You throw it in the regular trash
- E.
You recycle it
- 12.
- A.
Check the obvious
- B.
Turn the computer on
- C.
Make assumption
- D.
Analise the problem without making an initial determination
- E.
Speak about your certifications
- 13.In Windows 2000/XP the _____ can read from and write to parts of the system other than their own local drive, install applications and perform a limited administrative task.
- A.
Power user
- B.
Back-up user
- C.
Guest
- D.
Administrator
- E.
User
- 14.What type of service is DHCP?
- A.
Name resolution
- B.
Addressing
- C.
E mail
- D.
Security layer
- E.
Remote control
- 15.What is critical to a successful O.S. load?
- A.
System root files
- B.
System state data
- C.
System boot data
- D.
System boot files
- E.
System file table
- 16.Which of the following is an important part of preventive maintenance?
- A.
Keeping the humidity high
- B.
Washing the inside of a computer
- C.
Keeping the temperature high
- D.
Getting rid of the dust
- E.
Shacking the computer
- 17.Using a normal vacuum cleaner inside a PC can cause:
- A.
Humidity
- B.
Heat
- C.
ESD
- D.
Dust
- E.
Overclocking
- 18.What should you do when interacting with a customer?
- A.
Use first name
- B.
Explain your theory first
- C.
Listen to him/her
- D.
Fill out the papers
- E.
Drink coffe
- 19.What's important to achieve customer satisfaction?
- A.
Have an expensive plan
- B.
Be prepared
- C.
Whatever happen. Don't ask for help
- D.
Recommend to change the software
- E.
Speak about something
- 20.When should you ask permission to use customer property?
- A.
Never
- B.
Always
- C.
To use the phone
- D.
If the customer is older than you
- E.
To use the keyboard
- 21.Which of the following features are present in Windows XP Professional but lacks in Windows Home? Select all that apply.
- A.
Compression of files/folders
- B.
Support for remote desktop
- C.
Support for group policy
- D.
Encryption of files/folders
- E.
None of the above
- 22.You are on-site working on a computer, while a user comes to you and start asking detailed questions about what you are doing. He seems really interested in your job. What should you do?
- A.
Ask him to leave the room
- B.
Ignore him
- C.
Tell him where he can get more training
- D.
Stop what you are doing and answer
- E.
Call your supervisor
- 23.
- A.
Can be inserted in both ways
- B.
The last pin is marked with a red color
- C.
Doesn't exist
- D.
Can be inserted in one way.
- E.
They need to be terminated
- 24.What should you do if you are running 10 minutes late to a customer site?
- A.
Do nothing
- B.
Call the customer if you are 30 minutes late
- C.
Call the customer to let him/her know that you are late
- D.
Call the customer if you can't make it
- E.
Send the customer a text message
- 25.What is used from Microsoft to prevent unlicensed use of software?
- A.
Boot license
- B.
Windows start up activation
- C.
Bios active menu
- D.
Windows product activation
- E.
Windows prevention software
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