Computer Technician Online Exam Practice Test
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A computer technician is an expert who can identify, troubleshoot, and resolve problems such as servers, networking issues, various hardware and software errors, etc. This quiz is for all the people out there who are preparing for any online computer technician exam; it will test their skills for good.
- 1.
- A.
Yes!
- B.
Yes, if you set the jumpers
- C.
Yes, if you add more screw holes
- D.
Yes, if you remove some ports
- E.
No!
- 2.
- A.
Dead Hard Drive
- B.
Insufficient DC wattage provided by the power supply
- C.
Insufficient AC wattage provided by the electrical outlet
- D.
Dead power supply
- E.
Corrupted Driver
- 3.What should you look at to verify the authentication of a file?
- A.
Digital stamp
- B.
Digital certificate
- C.
Digital signature
- D.
EFS
- E.
Digital system
- 4.What tool is used to troubleshoot problems with windows, applications, etc?
- A.
Event checker
- B.
Troubleshooter
- C.
Event viewer
- D.
Chkdsk
- E.
NTcheck
- 5._____ protects Windows file systems from being changed or deleted.
- A.
Windows state data
- B.
File state protection
- C.
Windows file protection
- D.
Lock file
- E.
UPS
- 6.Which of the following user account is created on a local computer and allow a user access to only that computer?
- A.
Central user
- B.
Global user
- C.
Built in user
- D.
Local user
- E.
Guest
- 7.What is the protocol used in Internet?
- A.
IPX/SPX
- B.
Netbeui
- C.
TCP/IP
- D.
Netbios
- E.
TCC
- 8.In a monitor what can be the cause for the flickering?
- A.
A problem with video card
- B.
Poor cable connection
- C.
Bad CPU
- D.
Bad Monitor
- E.
Bad RAM
- 9.What is it that uses a single public IP address to access the internet on behalf of all hosts on the network using IP addresses?
- A.
NAT
- B.
BAT
- C.
IMAP
- D.
IPX/SPX
- E.
DHCP
- 10.
- A.
Clean the keyboard
- B.
Keep the humidity high
- C.
Use liquid inside a computer
- D.
Remove the dust inside the PC
- E.
Shake the computer from time to time
- 11.
- A.
You discharge it before disposing
- B.
You destroy it
- C.
You sell it
- D.
You throw it in the regular trash
- E.
You recycle it
- 12.
- A.
Check the obvious
- B.
Turn the computer on
- C.
Make assumption
- D.
Analise the problem without making an initial determination
- E.
Speak about your certifications
- 13.In Windows 2000/XP the _____ can read from and write to parts of the system other than their own local drive, install applications and perform a limited administrative task.
- A.
Power user
- B.
Back-up user
- C.
Guest
- D.
Administrator
- E.
User
- 14.What type of service is DHCP?
- A.
Name resolution
- B.
Addressing
- C.
E mail
- D.
Security layer
- E.
Remote control
- 15.What is critical to a successful O.S. load?
- A.
System root files
- B.
System state data
- C.
System boot data
- D.
System boot files
- E.
System file table
- 16.Which of the following is an important part of preventive maintenance?
- A.
Keeping the humidity high
- B.
Washing the inside of a computer
- C.
Keeping the temperature high
- D.
Getting rid of the dust
- E.
Shacking the computer
- 17.Using a normal vacuum cleaner inside a PC can cause:
- A.
Humidity
- B.
Heat
- C.
ESD
- D.
Dust
- E.
Overclocking
- 18.What should you do when interacting with a customer?
- A.
Use first name
- B.
Explain your theory first
- C.
Listen to him/her
- D.
Fill out the papers
- E.
Drink coffe
- 19.What's important to achieve customer satisfaction?
- A.
Have an expensive plan
- B.
Be prepared
- C.
Whatever happen. Don't ask for help
- D.
Recommend to change the software
- E.
Speak about something
- 20.When should you ask permission to use customer property?
- A.
Never
- B.
Always
- C.
To use the phone
- D.
If the customer is older than you
- E.
To use the keyboard
- 21.
- A.
Compression of files/folders
- B.
Support for remote desktop
- C.
Support for group policy
- D.
Encryption of files/folders
- E.
None of the above
- 22.
- A.
Ask him to leave the room
- B.
Ignore him
- C.
Tell him where he can get more training
- D.
Stop what you are doing and answer
- E.
Call your supervisor
- 23.
- A.
Can be inserted in both ways
- B.
The last pin is marked with a red color
- C.
Doesn't exist
- D.
Can be inserted in one way.
- E.
They need to be terminated
- 24.
- A.
Do nothing
- B.
Call the customer if you are 30 minutes late
- C.
Call the customer to let him/her know that you are late
- D.
Call the customer if you can't make it
- E.
Send the customer a text message
- 25.What is used from Microsoft to prevent unlicensed use of software?
- A.
Boot license
- B.
Windows start up activation
- C.
Bios active menu
- D.
Windows product activation
- E.
Windows prevention software
- 26.Which device amplifies the incoming signal and noise?
- A.
Signal repeater
- B.
Attenuation repeater
- C.
Amplifier repeater
- D.
Network repetear
- E.
PCMCIA
- 27.What is the first step in preparing the motherboard to go in the case?
- A.
Set the spaces
- B.
Set the CPU multiplier
- C.
Set the case power supply
- D.
Set the jumpers
- E.
Set the hard disk
- 28.What is the term when we speak about a device that can be plugged into a USB port while the computer is on?
- A.
PCI
- B.
USB-swappable
- C.
Cold-swappable
- D.
Interleaving
- E.
Hot-swappable
- 29.You are not able to send e-mails. Which of the following is the cause?
- A.
IMAP
- B.
POP3
- C.
DNS
- D.
SMTP
- E.
ISP
- 30.NTFS uses:
- A.
Master boot table
- B.
CMOS table
- C.
Master file table
- D.
Boot table
- E.
Master table
- 31.The acronym of HTTPS stands for:
- A.
Hypertext transfer protocol socket
- B.
Hypertext transfer protocol over secure sockets layer
- C.
Hypertext transfer protocol status
- D.
Hypertext transfer protocol secure system
- E.
Hypertext transfer protocol system
- 32.What is the maximum speed of IrDA?
- A.
128 Kb/s
- B.
1 Mb/s
- C.
4 Mb/s
- D.
11 Mb/s
- E.
22 Mb/s
- 33.You want to make sure that a new scanner is working properly. What is the best test you can do?
- A.
Print a test page
- B.
Scan using a test pattern
- C.
Run the scanner diagnostic
- D.
Scan a detailed color picture
- E.
Scan a carbon paper
- 34.A customer reports that she is the only one in the company that cannot access the network resources. She is using Windows XP Professional and her IP is 169.254.107.199. What should you do?
- A.
Reinstall Windows
- B.
Run Ipconfig/release and Ipconfig /renew on her computer
- C.
Run ARP /a on her computer
- D.
Run fix /all in your computer
- E.
Run Nbstat on her computer
- 35.What is the current energy-saving standard used by most PC?
- A.
ATA
- B.
IEEE
- C.
ACPI
- D.
MIDI
- E.
USB
- 36.From where do you configure the stickykeys, filterkeys, and togglekeys options?
- A.
You use accessibility options in control panel
- B.
You use Disk manager
- C.
You use MMC
- D.
You use accessibility options in system tool on the start menu
- E.
You use Task manager
- 37.Which utilities are used to isolate a problem between two computers on a TCP/IP network? Select two.
- A.
Ipconfig
- B.
Nslookup
- C.
DrWatson
- D.
Tracert
- E.
Pathping
- 38.
- A.
You open Internet Explorer and select Internet options
- B.
You run Disk Cleanup
- C.
You go to Task manager
- D.
You can't change certificates
- E.
You go in Windows Firewall
- 39.
- A.
A worn out printhead
- B.
A worn out ribbon
- C.
A misaligned Platen
- D.
A misaligned printhead
- E.
No more ink
- 40.
- A.
Right click on the print spool and select cancel
- B.
Right click on each printer job and select resume printing
- C.
Do nothing the print jobs will probably start on their own
- D.
Print jobs cannot be restarted
- E.
Restart the pc
- 41.
- A.
Reboot the computer
- B.
Boot on safe mode
- C.
Press F1 while booting
- D.
Delete the boot.ini file
- E.
Format the hard disk
- 42.You want to protect your computer from high voltages. What should you buy?
- A.
UPS
- B.
Power outlet
- C.
Ground Fault interrupter
- D.
Surge suppressor
- E.
Loop back plug
- 43.
- A.
Bio failure
- B.
Catastrophic failure
- C.
Upset failure
- D.
Simple failure
- E.
Complex failure
- 44.
- A.
After he describe the first problem
- B.
As soon as you understand the problem
- C.
If you are late
- D.
As soon as you have the solution
- E.
Never
- 45.A user report that the stylus in his Tablet PC is not working well. What should you try first?
- A.
Align the screen
- B.
Run the service Windows Scanner
- C.
Disable and enable the stylus
- D.
Clean the stylus
- E.
Reinstall everything
- 46.What you shouldn't forget to do in front of a customer?
- A.
To offer him/her a drink.
- B.
To tell your rates
- C.
Identify your self and your organization
- D.
To fill out the paperwork
- E.
To recommend an on site visit
- 47.What term is used to describe one way to replicate an entire drive?
- A.
Partitioning
- B.
Disk copy
- C.
Disk replication
- D.
Disk Imaging
- E.
None of the above
- 48.What are the symptoms of a dried-out ink nozzle?
- A.
Paper jams
- B.
Missing lines or dots on the page
- C.
Lines on the page
- D.
Print Heads that don't move
- E.
None of the above
- 49.
- A.
Press Ctrl + alt
- B.
Press the power button
- C.
Press Esc
- D.
Press Ctrl + alt + delete
- E.
Double click My computer
- 50.Which one of the following errors, means that the BIOS cannot read the partition table information?
- A.
Hard Drive crash
- B.
Drive cannot be recovered
- C.
Replace SCSI bus
- D.
Bad RAM
- E.
Invalid drive or drive specification
- 51.
- A.
The NiC's driver is incorrect
- B.
The NIC is turned off
- C.
The NiC's encription is not enabled
- D.
The NIC has shorted out
- E.
None of the above
- 52.You want to assign a specific drive letter to a CD-ROM. which utility would allow you to do that.?
- A.
Removable storage
- B.
Printer and faxes
- C.
Services
- D.
Device Manager
- E.
Disk Management
- 53.
- A.
1 2 4 5 3
- B.
4 5 3 2 1
- C.
3 2 1 4 5
- D.
4 3 2 5 1
- 54.What's the first step in troubleshooting a printer or scanner?
- A.
Check the network
- B.
Go to the manufacturer's website
- C.
Interview the user
- D.
Open the printer/scanner
- E.
Call your supervisor
- 55.
- A.
In the center of the cable
- B.
At the end of the cable
- C.
It doesn’t matter
- D.
You need to set the jumpers to master or slave
- E.
None of the above
- 56.Which of the following advantages does WPA have over WEP? Select all that apply.
- A.
End to end data packet encryption
- B.
128 bit data encryption
- C.
EAP user authentication
- D.
Encryption key integrity checking
- E.
Virus protection
- 57.What file should you check if your Windows XP installation has failed?
- A.
Install.log
- B.
Setuplog.txt
- C.
Setup.txt
- D.
Setup.log
- E.
Fail.log
- 58.Which of the following tools would enable you to stop a user from logging into a local machine but still enable him to log in onto the domain?
- A.
Policy settings
- B.
Group policy
- C.
User settings
- D.
Local security settings
- E.
EFS policy
- 59.What is the best way to clean an LCD screen? Select all that apply.
- A.
Denatured alchool
- B.
Clean water
- C.
Lint free cloth
- D.
Amoniaka
- E.
Normal napkin
- 60.
- A.
Remove the power supply
- B.
Remove all the old Ram
- C.
Remove the battery
- D.
Wear anti static wrist strap
- E.
Remove the keyboard
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