The Ultimate Computer Technician Mock Test!
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- 1.
When converting a dynamic disk to a basic disk in Windows, which of the following will occur?
- A.
Any existing logical partition on the dynamic disk is converted to a simple volume.
- B.
Any simple volume on the dynamic disk is converted to a logical partition.
- C.
Any data on existing volumes will be permanently lost.
- D.
Any previously stored data will be accessible from the boot partition.
Correct Answer
C. Any data on existing volumes will be permanently lost.Explanation
When converting a dynamic disk to a basic disk in Windows, any data on existing volumes will be permanently lost. This is because the process of converting a dynamic disk to a basic disk involves removing all dynamic volumes and converting them into basic partitions. This conversion process does not retain any data on the volumes, so it is important to backup any important data before performing this conversion.Rate this question:
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- 2.
After a new system board is installed on a laptop, the system fails to POST. Which of the following should be done FIRST?
- A.
Reseat and check all cables.
- B.
Replace the system board.
- C.
Flash the BIOS.
- D.
Replace the RAM.
Correct Answer
A. Reseat and check all cables.Explanation
After a new system board is installed on a laptop, it is important to first reseat and check all cables. This is because during the installation process, the cables may have become loose or disconnected, causing the system to fail to power on self-test (POST). By reseating and checking all cables, any loose connections can be fixed, ensuring proper communication between the components and allowing the system to successfully complete the POST process. This step should be done before considering other options such as replacing the system board, flashing the BIOS, or replacing the RAM.Rate this question:
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- 3.
A customer reports that they are unable to access any network resources. To test the functionality of the customers NIC, the technician should use which of the following?
- A.
Cyclic Redundancy Check (CRC)
- B.
Network Address Translation (NAT)
- C.
Loopback test
- D.
Power on Self Test (POST)
Correct Answer
C. Loopback testExplanation
A loopback test is used to test the functionality of a network interface card (NIC) by sending data from the NIC back to itself. This helps to determine if the NIC is able to send and receive data properly. In this scenario, since the customer is unable to access any network resources, performing a loopback test can help diagnose if the issue lies with the NIC.Rate this question:
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- 4.
An end-user reports that they are unable to access any websites or network resources by the fully qualified domain name (FQDN); however, the technician is able to access these resources by IP address. Which of the following is the MOST likely cause for this problem?
- A.
The customer's DNS server is unavailable.
- B.
The customer has an incorrect default gateway.
- C.
The customer has a bad NIC card.
- D.
The customer does not have an IP address.
Correct Answer
A. The customer's DNS server is unavailable.Explanation
The most likely cause for the problem is that the customer's DNS server is unavailable. DNS (Domain Name System) is responsible for translating domain names (such as www.example.com) into IP addresses that computers can understand. If the DNS server is not functioning or not accessible, the end-user will not be able to access websites or network resources by their fully qualified domain names (FQDNs). However, they can still access these resources by IP address because IP addresses are numerical representations of the network resources and do not rely on DNS for resolution.Rate this question:
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- 5.
Multiple customers are reporting that network response time is very slow. The technician suspects that excessive broadcasts may be causing the problem. Which of the following is the BEST tool to troubleshoot this issue?
- A.
Telnet
- B.
Netstat
- C.
Tracert
- D.
Ping
Correct Answer
B. NetstatExplanation
Netstat is the best tool to troubleshoot the issue of excessive broadcasts causing slow network response time. Netstat is a command-line tool that displays active network connections, routing tables, and network statistics. By using Netstat, the technician can identify the number of active connections and monitor network traffic. This will help in determining if there are any excessive broadcasts or unusual network behavior that could be causing the slow response time.Rate this question:
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- 6.
An end-user in a company is trying to research a new product, but whenever they go to a particular website, they receive a message that they do not have access to this site. Which of the following is the MOST likely cause for this problem?
- A.
The customer is not running the browser as an administrator.
- B.
The DHCP server has been configured to block the site.
- C.
The customer is not an administrator on the computer.
- D.
The proxy server has been configured to block the site.
Correct Answer
D. The proxy server has been configured to block the site.Explanation
The most likely cause for the problem is that the proxy server has been configured to block the site. This means that the end-user's access to the website is being restricted by the proxy server, preventing them from accessing the site.Rate this question:
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- 7.
After installing a single new RIMM memory module the system fails to start properly or recognize the new memory. Which of the following is MOST likely the problem?
- A.
The module is not installed properly.
- B.
RIMM modules must be installed in pairs.
- C.
The modules capacity is too large.
- D.
The incorrect drivers were loaded.
Correct Answer
B. RIMM modules must be installed in pairs.Explanation
RIMM modules must be installed in pairs because they use a technology called Rambus, which requires two modules to be installed in order to function properly. If only one module is installed, the system may fail to start or recognize the new memory because it is not compatible with the Rambus technology.Rate this question:
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- 8.
After installing a new processor, the system reports the CPU is not running at the correct speed. Which of the following is the MOST likely cause?
- A.
The front side bus speed or clock multiplier is wrong.
- B.
Too much thermal paste was applied between the CPU and heatsink.
- C.
The drivers for the new CPU need to be installed.
- D.
The CPU was installed counterclockwise.
Correct Answer
A. The front side bus speed or clock multiplier is wrong.Explanation
The front side bus speed or clock multiplier being incorrect is the most likely cause for the CPU not running at the correct speed after installing a new processor. The front side bus speed and clock multiplier determine the speed at which the CPU operates, and if these settings are not properly configured, it can result in the CPU running at a different speed than intended. This can be resolved by adjusting the front side bus speed or clock multiplier settings in the system's BIOS.Rate this question:
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- 9.
Which of the following utilities can be used to determine the current partition information on an attached storage device?
- A.
Add Hardware Wizard
- B.
Device Manager
- C.
Disk Management
- D.
Control Panel
Correct Answer
C. Disk ManagementExplanation
Disk Management is the correct answer because it is a utility in Windows operating systems that allows users to view and manage the partitions on their storage devices. It provides information about the current partition layout, including the size, file system, and status of each partition. Users can also use Disk Management to create, delete, format, and resize partitions as needed.Rate this question:
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- 10.
A user reports that a computer reboots several times a day unexpectedly. Configuration management shows that the machine recently had a second hard drive and a DVD- ROM burner installed. Which of the following BEST describes the troubleshooting steps?
- A.
Replace the primary and secondary hard drive with one larger capacity unit. Now only one drive will be connected which reduces the need for the extra drive.
- B.
Have the user maintain a log of what application is in use when the machine reboots. Once a pattern is established, the problem can be further evaluated.
- C.
Determine the available wattage offered by the power supply and ensure it meets the power needed for all of the system components.
- D.
Replace theusers computer with a more robust workstation.
Correct Answer
C. Determine the available wattage offered by the power supply and ensure it meets the power needed for all of the system components.Explanation
The correct answer suggests that the unexpected reboots could be caused by insufficient power supply. By determining the available wattage offered by the power supply and ensuring it meets the power needed for all of the system components, any potential power issues can be identified and resolved. This troubleshooting step is important because if the power supply is unable to provide enough power to all the components, it can lead to instability and unexpected reboots.Rate this question:
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- 11.
If a technician is creating a spanned volume, which of the following steps should they perform?
- A.
In Disk Management create a volume on two or more basic disks.
- B.
In Disk Management create a volume on two or more dynamic disks.
- C.
In Disk Management create a volume on a RAID 0 array.
- D.
In Disk Management create a volume on thirty-four dynamic disks.
Correct Answer
B. In Disk Management create a volume on two or more dynamic disks.Explanation
When creating a spanned volume, the technician should perform the step of creating a volume on two or more dynamic disks in Disk Management. A spanned volume is a logical volume that combines the free space from multiple disks into a single, larger volume. By creating a volume on two or more dynamic disks, the technician can utilize the available space from multiple disks and create a larger volume that can span across them. This allows for increased storage capacity and improved performance as the data is distributed across multiple disks.Rate this question:
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- 12.
After a new system board is installed on a laptop, the system fails to POST. Which of the following should be done FIRST?
- A.
Reseat and check all cables.
- B.
Replace the system board.
- C.
Flash the BIOS.
- D.
Replace the RAM.
Correct Answer
A. Reseat and check all cables.Explanation
After a new system board is installed on a laptop, it is possible that the cables connecting various components may not be properly seated or connected. This can result in the system failing to power on self-test (POST). Therefore, the first step should be to reseat and check all cables to ensure proper connections. This will help eliminate any potential issues related to loose or improperly connected cables before considering other troubleshooting steps such as replacing the system board, flashing the BIOS, or replacing the RAM.Rate this question:
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- 13.
A technician would like to create a spanned volume on two basic disks. Which of the following steps must be completed?
- A.
Create a RAID 0 set.
- B.
Format the drive as FAT32.
- C.
Convert the basic disks to dynamic.
- D.
Create a striped set.
Correct Answer
D. Create a striped set.Explanation
To create a spanned volume on two basic disks, the technician must create a striped set. A striped set is a type of RAID 0 set that combines multiple disks into a single logical volume. This allows for increased performance and capacity as data is evenly distributed across the disks. Formatting the drive as FAT32 or converting the basic disks to dynamic are not necessary steps for creating a spanned volume.Rate this question:
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- 14.
A technician needs to edit the default path in Windows XP. In which of the following can they accomplish this task?
- A.
Computer Management Snap-In
- B.
System Properties>Advanced>User Profiles>settings
- C.
System Properties>Advanced>Environment variables>System variables
- D.
HKEYCurrentUser/ Default path registry key
Correct Answer
C. System Properties>Advanced>Environment variables>System variablesExplanation
In Windows XP, the technician can edit the default path by navigating to System Properties, then going to the Advanced tab, and finally selecting Environment variables. Within the Environment variables window, the technician can modify the System variables to change the default path.Rate this question:
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- 15.
A technician installs a SATA controller card and moves the hard drive cable from the system board to the SATA controller. The system POSTs and the controller BIOS recognizes the hard drive but does not boot to the hard drive and start Windows. Which of the following is the MOST likely cause of the problem?
- A.
Windows cannot be booted from a controller card.
- B.
The hard drive must have Windows reinstalled because a new controller card was installed.
- C.
The SATA controller card was not set as a boot device in the computer BIOS.
- D.
The new controller must have the correct jumper settings for Windows mode.
Correct Answer
C. The SATA controller card was not set as a boot device in the computer BIOS.Explanation
The most likely cause of the problem is that the SATA controller card was not set as a boot device in the computer BIOS. This means that the computer is not recognizing the controller card as the primary boot device and is not attempting to boot from it. To resolve the issue, the technician should access the computer BIOS and set the SATA controller card as the boot device.Rate this question:
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- 16.
A customer's office is located in their basement which is where the wireless router is located. The customer's three desktop computers and network printer are hardwired. The customer reports a laptop connectivity issue in the second-floor bedroom. Which of the following is the BEST option for the technician to do to correct the problem?
- A.
Move the router to the first floor and make all of the desktops wireless.
- B.
Install a wireless range extender to boost the signal.
- C.
Run a cable from the second floor to the basement.
- D.
Have the customer change their ISP.
Correct Answer
B. Install a wireless range extender to boost the signal. -
- 17.
A customer states they cannot print and they are getting a message that the print spooler has not started. Which of the following will correct this error in the LEAST amount of time? (Select TWO).
- A.
Restart the computer from Task Manager
- B.
From the command line: start print spooler
- C.
Open the Services MMC>right click RPC Service>Restart
- D.
From the command line: net start spooler
- E.
Open the Services MMC>right click Print Spooler>Start
Correct Answer
D. From the command line: net start spoolerExplanation
The customer is experiencing an issue with the print spooler not starting. The quickest way to resolve this issue is to use the command line command "net start spooler" to start the print spooler service. This command will immediately start the print spooler without the need to navigate through any menus or restart the computer.Rate this question:
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- 18.
Which of the following is true for a 10/100 NIC running at full-duplex?
- A.
Maximum data rate transmission of NIC will have a speed of 10MBps.
- B.
Maximum data rate transmission of NIC will have a speed of 1000BaseT.
- C.
NIC will transmit data in only one direction at a time.
- D.
NIC will simultaneously transmit data in both directions at a time.
Correct Answer
D. NIC will simultaneously transmit data in both directions at a time.Explanation
A 10/100 NIC running at full-duplex means that it can transmit and receive data simultaneously. This is possible because full-duplex communication uses separate channels for sending and receiving data, allowing for bi-directional communication at the same time. Therefore, the correct answer is that the NIC will simultaneously transmit data in both directions at a time.Rate this question:
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- 19.
A customer wants to add an internal IDE drive with the ability to write DVDs. The computer currently has two IDE hard disk drives, one IDE CD writing optical drive and a DVD read-only IDE optical drive. Which of the following should the technician recommend?
- A.
Three devices can be installed on each IDE controller.
- B.
The internal drive can be installed on the third IDE controller.
- C.
One device will need to be removed before an additional device will fit.
- D.
The DVD read-only optical drive is incompatible with DVD writable drives.
Correct Answer
C. One device will need to be removed before an additional device will fit.Explanation
The technician should recommend removing one device before adding the internal IDE drive with DVD writing capability. This is because there are already three devices connected to the IDE controller - two hard disk drives and one CD writing optical drive. Since three devices are the maximum that can be connected to each IDE controller, one device needs to be removed to make space for the new internal drive.Rate this question:
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- 20.
A technician is performing a DSL and telephone installation at the same time. In order to use the DSL connection and the phones at the same time, without interference, which of the following does the technician need to install?
- A.
Demarcation point
- B.
Signal amplifier
- C.
Filters
- D.
QoS
Correct Answer
C. FiltersExplanation
To use the DSL connection and the phones simultaneously without interference, the technician needs to install filters. Filters are used to separate the DSL signal from the voice signal, preventing any interference or noise on the phone line caused by the DSL connection. By installing filters, the technician can ensure that the DSL connection and the phones operate independently and without any disruption to each other.Rate this question:
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- 21.
A customer is installing a new 2.5 USB external HDD on a desktop PC and is using the front USB port. A light on the drive turns on but the system does not recognize the device. Which of the following is the MOST likely problem?
- A.
The system is not providing enough power to the USB port.
- B.
A 2.5 drive is designed for use with a laptop not with a desktop PC.
- C.
Thumb drives and cameras are plugged into the front USB ports the customer needs to use the USB ports in the back.
- D.
The external drive is incompatible with the system.
Correct Answer
A. The system is not providing enough power to the USB port.Explanation
The most likely problem in this scenario is that the system is not providing enough power to the USB port. This can be indicated by the fact that the light on the drive turns on, suggesting that it is receiving some power, but the system does not recognize the device. Insufficient power can prevent the device from being properly detected and functioning.Rate this question:
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- 22.
A user states that they can use their laptop when attached to AC power, but it will not charge a new battery. Which of the following is the MOST likely problem?
- A.
Faulty AC adapter
- B.
Button board has failed
- C.
Loose DC jack
- D.
Faulty charging circuit
Correct Answer
D. Faulty charging circuitExplanation
The most likely problem is a faulty charging circuit. This means that there is an issue with the laptop's internal circuitry responsible for charging the battery. Even though the laptop can still be used when attached to AC power, the faulty charging circuit prevents the new battery from charging properly.Rate this question:
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- 23.
A user states their laptop will not stay on unless they hold the AC adapter plug in a certain position. Which of the following is the MOST likely cause?
- A.
Failing AC adapter
- B.
Loose DC jack
- C.
Faulty CMOS battery
- D.
System is not connected to a UPS
Correct Answer
B. Loose DC jackExplanation
The most likely cause for the user's laptop not staying on unless they hold the AC adapter plug in a certain position is a loose DC jack. A loose DC jack can prevent the laptop from receiving a consistent power supply, causing it to shut off or not turn on at all. This issue can often be resolved by repairing or replacing the DC jack.Rate this question:
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- 24.
A customer states that their laptop battery is not charging and it will not power on with the AC adapter. Which of the following would the technician use to check the AC adapter?
- A.
Multimeter
- B.
Ground fault tester
- C.
Power supply tester
- D.
Toner probe
Correct Answer
A. MultimeterExplanation
A multimeter is a tool that can measure voltage, current, and resistance. In this scenario, the technician can use a multimeter to check the AC adapter by measuring the voltage output. If the AC adapter is functioning properly, it should provide the correct voltage to charge the laptop battery and power it on. By using a multimeter, the technician can determine if the AC adapter is the cause of the issue or if there is another problem with the laptop.Rate this question:
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- 25.
A technician has installed a maintenance kit on a laser printer and replaced all consumables. Which of the following should the technician do NEXT?
- A.
Reset the page count.
- B.
Disconnect the power.
- C.
Connect the communications cable.
- D.
Install the toner cartridge.
Correct Answer
A. Reset the page count.Explanation
After installing a maintenance kit and replacing all consumables, the technician should reset the page count next. This is important because resetting the page count will ensure accurate tracking of the printer's usage and help in monitoring when the next maintenance or consumable replacement is required. It also helps in maintaining the printer's performance and efficiency by providing accurate data for maintenance purposes.Rate this question:
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- 26.
A user reports that their Windows XP machine restarts automatically on boot and the screen flashes blue for half a second. Which of the following allows a technician to capture the error code?
- A.
Press F8 and select Boot into Safe Mode
- B.
Insert Windows install disc and go to Recovery Console.
- C.
Use Windows install disc to perform hardware diagnostics.
- D.
Press F8 and select Disable Automatic Restart on System Failure.
Correct Answer
D. Press F8 and select Disable Automatic Restart on System Failure.Explanation
Pressing F8 and selecting "Disable Automatic Restart on System Failure" allows a technician to capture the error code. By disabling the automatic restart, the technician can prevent the system from restarting immediately after encountering an error. This allows them to view the blue screen error message, which often contains important information such as error codes or error descriptions. This information is crucial for diagnosing and troubleshooting the issue effectively.Rate this question:
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- 27.
A hard drive set as a dynamic disk is moved from one Windows computer to another. None of the disks are seen in My Computer. Which of the following tools would be BEST to start troubleshooting?
- A.
DirectX Diagnostics
- B.
Disk Management MMC Plug-in
- C.
NET USE
- D.
System Configuration Utility
Correct Answer
B. Disk Management MMC Plug-inExplanation
When a dynamic disk is moved from one Windows computer to another, it may not be recognized by the operating system on the new computer. In this situation, the best tool to start troubleshooting would be the Disk Management MMC Plug-in. This tool allows users to manage and configure disk drives, including initializing, partitioning, and assigning drive letters to disks. By using the Disk Management MMC Plug-in, the user can check if the dynamic disk is recognized by the system and perform any necessary configurations to make it accessible in My Computer.Rate this question:
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- 28.
Upon trying to print, a computer gives the error that the printer spooler service is not started. Which of the following tools could be used to restart the printer spooler service? (Select TWO).
- A.
Printer Properties
- B.
Services MMC Plug-in
- C.
Computer Management
- D.
Disk Management MMC Plug-in
- E.
Device Manager
Correct Answer(s)
B. Services MMC Plug-in
C. Computer ManagementExplanation
The Services MMC Plug-in and Computer Management tools can be used to restart the printer spooler service. The Services MMC Plug-in allows users to manage and control the services running on a computer, including starting, stopping, and restarting them. The printer spooler service is responsible for managing print jobs and restarting it can resolve issues with printing. Computer Management is a Microsoft Windows tool that provides access to various system management features, including services. It allows users to view and control services, including the printer spooler service, and restart it if necessary.Rate this question:
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- 29.
Shortly after the Press Ctrl-Alt-Delete to login screen appears in Windows XP, a user gets the error One or more services failed to start. Which of the following locations could be accessed to identify the service that did not start and attempt to start the service manually? (Select TWO).
- A.
Computer Management
- B.
Services MMC Plug-in
- C.
Event Log
- D.
Task Manager
- E.
System Configuration Utility
Correct Answer(s)
A. Computer Management
B. Services MMC Plug-inExplanation
Computer Management and Services MMC Plug-in could be accessed to identify the service that did not start and attempt to start the service manually. Computer Management provides a comprehensive view of the system's components, including services, and allows the user to start or stop services. The Services MMC Plug-in is a dedicated tool for managing services, allowing the user to view and control the status of each service.Rate this question:
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- 30.
A device driver is not loading properly. If Boot Logging has been turned on, which of the following files will list the drivers that load on startup?
- A.
INDEX.DAT
- B.
BOOT.INI
- C.
NTBTLOG.TXT
- D.
AUTOEXEC.BAT
Correct Answer
C. NTBTLOG.TXTExplanation
If Boot Logging has been turned on, the NTBTLOG.TXT file will list the drivers that load on startup. Boot Logging is a feature in Windows that records the drivers that are loaded during the boot process. By enabling Boot Logging, the NTBTLOG.TXT file is created, which contains a detailed log of all the drivers that were loaded successfully or failed to load during startup. Therefore, this file can be used to troubleshoot issues related to device drivers not loading properly.Rate this question:
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- 31.
A user wants to upgrade their CPU. They currently have a processor from vendor A, but the user wants to purchase a different vendor's CPU. Which of the following will MOST likely need to be upgraded in order to support a CPU from a different manufacturer? (Select TWO).
- A.
Surge protector
- B.
Computer case
- C.
Heatsink / cooling fan
- D.
Power supply
- E.
Motherboard
Correct Answer
C. Heatsink / cooling fanExplanation
The heatsink/cooling fan will most likely need to be upgraded in order to support a CPU from a different manufacturer because different CPUs may have different thermal requirements and therefore require different cooling solutions. The motherboard may also need to be upgraded as different CPUs may have different socket types and may not be compatible with the current motherboard. The surge protector, computer case, and power supply are not directly related to the compatibility of the CPU from a different manufacturer.Rate this question:
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Mar 21, 2023Quiz Edited by
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Oct 24, 2012Quiz Created by
Naz777ch
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