The Ultimate Computer Technician Mock Test!

31 Questions | Total Attempts: 125

SettingsSettingsSettings
The Ultimate Computer Technician Mock Test! - Quiz

.


Questions and Answers
  • 1. 
    When converting a dynamic disk to a basic disk in Windows, which of the following will occur?
    • A. 

      Any existing logical partition on the dynamic disk is converted to a simple volume.

    • B. 

      Any simple volume on the dynamic disk is converted to a logical partition.

    • C. 

      Any data on existing volumes will be permanently lost.

    • D. 

      Any previously stored data will be accessible from the boot partition.

  • 2. 
    After a new system board is installed on a laptop, the system fails to POST. Which of the following should be done FIRST?
    • A. 

      Reseat and check all cables.

    • B. 

      Replace the system board.

    • C. 

      Flash the BIOS.

    • D. 

      Replace the RAM.

  • 3. 
    A customer reports that they are unable to access any network resources. To test the functionality of the customers NIC, the technician should use which of the following?
    • A. 

      Cyclic Redundancy Check (CRC)

    • B. 

      Network Address Translation (NAT)

    • C. 

      Loopback test

    • D. 

      Power on Self Test (POST)

  • 4. 
    An end-user reports that they are unable to access any websites or network resources by the fully qualified domain name (FQDN); however, the technician is able to access these resources by IP address. Which of the following is the MOST likely cause for this problem?
    • A. 

      The customer's DNS server is unavailable.

    • B. 

      The customer has an incorrect default gateway.

    • C. 

      The customer has a bad NIC card.

    • D. 

      The customer does not have an IP address.

  • 5. 
    Multiple customers are reporting that network response time is very slow. The technician suspects that excessive broadcasts may be causing the problem. Which of the following is the BEST tool to troubleshoot this issue?
    • A. 

      Telnet

    • B. 

      Netstat

    • C. 

      Tracert

    • D. 

      Ping

  • 6. 
    An end-user in a company is trying to research a new product, but whenever they go to a particular website, they receive a message that they do not have access to this site. Which of the following is the MOST likely cause for this problem?
    • A. 

      The customer is not running the browser as an administrator.

    • B. 

      The DHCP server has been configured to block the site.

    • C. 

      The customer is not an administrator on the computer.

    • D. 

      The proxy server has been configured to block the site.

  • 7. 
    After installing a single new RIMM memory module the system fails to start properly or recognize the new memory. Which of the following is MOST likely the problem?
    • A. 

      The module is not installed properly.

    • B. 

      RIMM modules must be installed in pairs.

    • C. 

      The modules capacity is too large.

    • D. 

      The incorrect drivers were loaded.

  • 8. 
    After installing a new processor, the system reports the CPU is not running at the correct speed. Which of the following is the MOST likely cause?
    • A. 

      The front side bus speed or clock multiplier is wrong.

    • B. 

      Too much thermal paste was applied between the CPU and heatsink.

    • C. 

      The drivers for the new CPU need to be installed.

    • D. 

      The CPU was installed counterclockwise.

  • 9. 
    Which of the following utilities can be used to determine the current partition information on an attached storage device?
    • A. 

      Add Hardware Wizard

    • B. 

      Device Manager

    • C. 

      Disk Management

    • D. 

      Control Panel

  • 10. 
    A user reports that a computer reboots several times a day unexpectedly. Configuration management shows that the machine recently had a second hard drive and a DVD- ROM burner installed. Which of the following BEST describes the troubleshooting steps?
    • A. 

      Replace the primary and secondary hard drive with one larger capacity unit. Now only one drive will be connected which reduces the need for the extra drive.

    • B. 

      Have the user maintain a log of what application is in use when the machine reboots. Once a pattern is established, the problem can be further evaluated.

    • C. 

      Determine the available wattage offered by the power supply and ensure it meets the power needed for all of the system components.

    • D. 

      Replace theusers computer with a more robust workstation.

  • 11. 
    If a technician is creating a spanned volume, which of the following steps should they perform?
    • A. 

      In Disk Management create a volume on two or more basic disks.

    • B. 

      In Disk Management create a volume on two or more dynamic disks.

    • C. 

      In Disk Management create a volume on a RAID 0 array.

    • D. 

      In Disk Management create a volume on thirty-four dynamic disks.

  • 12. 
    After a new system board is installed on a laptop, the system fails to POST. Which of the following should be done FIRST?
    • A. 

      Reseat and check all cables.

    • B. 

      Replace the system board.

    • C. 

      Flash the BIOS.

    • D. 

      Replace the RAM.

  • 13. 
    A technician would like to create a spanned volume on two basic disks. Which of the following steps must be completed?
    • A. 

      Create a RAID 0 set.

    • B. 

      Format the drive as FAT32.

    • C. 

      Convert the basic disks to dynamic.

    • D. 

      Create a striped set.

  • 14. 
    A technician needs to edit the default path in Windows XP. In which of the following can they accomplish this task?
    • A. 

      Computer Management Snap-In

    • B. 

      System Properties>Advanced>User Profiles>settings

    • C. 

      System Properties>Advanced>Environment variables>System variables

    • D. 

      HKEYCurrentUser/ Default path registry key

  • 15. 
    A technician installs a SATA controller card and moves the hard drive cable from the system board to the SATA controller. The system POSTs and the controller BIOS recognizes the hard drive but does not boot to the hard drive and start Windows. Which of the following is the MOST likely cause of the problem?
    • A. 

      Windows cannot be booted from a controller card.

    • B. 

      The hard drive must have Windows reinstalled because a new controller card was installed.

    • C. 

      The SATA controller card was not set as a boot device in the computer BIOS.

    • D. 

      The new controller must have the correct jumper settings for Windows mode.

  • 16. 
    A customer's office is located in their basement which is where the wireless router is located. The customer's three desktop computers and network printer are hardwired. The customer reports a laptop connectivity issue in the second-floor bedroom. Which of the following is the BEST option for the technician to do to correct the problem?
    • A. 

      Move the router to the first floor and make all of the desktops wireless.

    • B. 

      Install a wireless range extender to boost the signal.

    • C. 

      Run a cable from the second floor to the basement.

    • D. 

      Have the customer change their ISP.

  • 17. 
    A customer states they cannot print and they are getting a message that the print spooler has not started. Which of the following will correct this error in the LEAST amount of time? (Select TWO).
    • A. 

      Restart the computer from Task Manager

    • B. 

      From the command line: start print spooler

    • C. 

      Open the Services MMC>right click RPC Service>Restart

    • D. 

      From the command line: net start spooler

    • E. 

      Open the Services MMC>right click Print Spooler>Start

  • 18. 
    Which of the following is true for a 10/100 NIC running at full-duplex?
    • A. 

      Maximum data rate transmission of NIC will have a speed of 10MBps.

    • B. 

      Maximum data rate transmission of NIC will have a speed of 1000BaseT.

    • C. 

      NIC will transmit data in only one direction at a time.

    • D. 

      NIC will simultaneously transmit data in both directions at a time.

  • 19. 
    A customer wants to add an internal IDE drive with the ability to write DVDs. The computer currently has two IDE hard disk drives, one IDE CD writing optical drive and a DVD read-only IDE optical drive. Which of the following should the technician recommend?
    • A. 

      Three devices can be installed on each IDE controller.

    • B. 

      The internal drive can be installed on the third IDE controller.

    • C. 

      One device will need to be removed before an additional device will fit.

    • D. 

      The DVD read-only optical drive is incompatible with DVD writable drives.

  • 20. 
    A technician is performing a DSL and telephone installation at the same time. In order to use the DSL connection and the phones at the same time, without interference, which of the following does the technician need to install?
    • A. 

      Demarcation point

    • B. 

      Signal amplifier

    • C. 

      Filters

    • D. 

      QoS

  • 21. 
    A customer is installing a new 2.5 USB external HDD on a desktop PC and is using the front USB port. A light on the drive turns on but the system does not recognize the device. Which of the following is the MOST likely problem?
    • A. 

      The system is not providing enough power to the USB port.

    • B. 

      A 2.5 drive is designed for use with a laptop not with a desktop PC.

    • C. 

      Thumb drives and cameras are plugged into the front USB ports the customer needs to use the USB ports in the back.

    • D. 

      The external drive is incompatible with the system.

  • 22. 
    A user states that they can use their laptop when attached to AC power, but it will not charge a new battery. Which of the following is the MOST likely problem?
    • A. 

      Faulty AC adapter

    • B. 

      Button board has failed

    • C. 

      Loose DC jack

    • D. 

      Faulty charging circuit

  • 23. 
    A user states their laptop will not stay on unless they hold the AC adapter plug in a certain position. Which of the following is the MOST likely cause?
    • A. 

      Failing AC adapter

    • B. 

      Loose DC jack

    • C. 

      Faulty CMOS battery

    • D. 

      System is not connected to a UPS

  • 24. 
    A customer states that their laptop battery is not charging and it will not power on with the AC adapter. Which of the following would the technician use to check the AC adapter?
    • A. 

      Multimeter

    • B. 

      Ground fault tester

    • C. 

      Power supply tester

    • D. 

      Toner probe

  • 25. 
    A technician has installed a maintenance kit on a laser printer and replaced all consumables. Which of the following should the technician do NEXT?
    • A. 

      Reset the page count.

    • B. 

      Disconnect the power.

    • C. 

      Connect the communications cable.

    • D. 

      Install the toner cartridge.

Back to Top Back to top