A computer repair technician is a person who repairs and maintains computers and servers. The technician's responsibilities may extend to include building or configuring new hardware, installing and updating software packages, and creating and maintaining computer networks.
Is your computer technician worth it? Only if he passes this test
Uninterruptible power supply
Surge protector
Power strip
Power distribution unit
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Uninterruptible power supply
Surge protector
Power strip
Power distribution unit
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NTLDR not found
No boot device available
Operating system not found
BIOS ROM checksum error
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Windows 7
Windows 8
Windows 8.1
Windows 10
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Open license
Personal license
Corporate license
Enterprise license
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.bat
Vbs
.js
.py
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Untrusted software
Outdated antivirus
MDM policies
Inactive VPN
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Process diagram
Physical network diagram
Fiber backbone diagram
Logical topology diagram
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Guest
Administrator
Power User
Remote Desktop User
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Task Manager
MSTSC
MSConfig
PerfMon
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Grupdate
Diskpart
Gpresult
Net use
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Multimeter
Screwdriver
Oscilloscope
Soldering iron
Telescope
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Fingerprint lock
Passcode lock
Swipe lock
PIN lock
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Phishing
Spear phishing
Dumpster diving
Impersonation
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Telnet
SSH
RDP
VNC
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2GB
4GB
8GB
16GB
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Brute force
Spoofing
DDoS
Zero-day
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Since Joe is concerned about time, suggest calling back later when Joe has more time to troubleshoot
Record the call and send it to the local intranet for future technicians to learn how to deal with calls like this one
Ask more open-ended questions to see if the issue can be narrowed down in order to properly identify the issue and save time
Inform the customer that there is a troubleshooting script that must be followed to get the issue resolved
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Date and time
UEFI boot mode
Logon times
User access control
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The computer has GRUB Legacy installed
Windows Startup services are not running
An incompatible partition is marked as active
An unsupported version of Windows is installed
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Time Machine
Snapshot
System Restore
Boot Camp
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Reboot the computer
Restart the network services
Roll back the device drivers
Rebuild the Windows profiles
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System memory
Surge protector
Hard drives
Battery backup
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Internet Options – Advanced
Internet Options – Connections
Internet Options – Security
Internet Options – Content
Internet Options – Privacy
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Activate real-time protection on both antivirus software programs
Uninstall one antivirus software program and install a different one
Run OS updates
Enable the quarantine feature on both antivirus software programs
Remove the user-installed antivirus software
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Reboot into safe mode, uninstall the latest OS update, and run a repair on the OS
Update the antivirus software, run an antivirus scan, verify the browser settings, and check all email settings
Reboot to BIOS setup, verify the TPM is enabled, and start a System Restore from safe mode
Send a test email, open a command prompt to check the file system, and empty the browser cache
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End-user education
Pre-installation environment cleaning
Disabling of System Restore
Infected system quarantine
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Reinstall the application
Roll back the application to the earlier version
Clear the application cache
Update the OS of the smartphones
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SSO
Permission propagation
Inheritance
MFA
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Full device encryption
Account lock
Multifactor authentication
Strong password requirements
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Remove the guest account from the administrators group
Disable single sign-on
Issue a default strong password for all users
Require authentication on wake-up
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System
Display
Folder Options
Indexing Options
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Whaling
Impersonation
Spoofing
Spear phishing
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Dir
Chkdsk
Dism
Ipconfig
Format
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Unattended
Clean
Repair
Upgrade
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Installing and configuring software
Troubleshooting network connectivity issues
Replacing hardware components
Designing and developing new software applications
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Domain name, location, IP address
Domain name, location, asset ID
Asset ID, MAC address
Location, RFID
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UPS
Server rack
PoE phone
Desktop printer
Modem
Patch panel
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Enable System Restore and create a restore point so no data is lost
Educate the user about how to avoid malware in the future
Update the antivirus software and run a full system scan
Move the infected system to a lab with no network connectivity
Visit the Microsoft Update website to see if there is an issue with a specific update
Look up the error number associated with the failed update
Look at the system Event Viewer to find more information on the failure
Download the failed update to install manually
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Create a policy to remove Internet access from the server during off hours
Set the local antivirus software on the server to update and scan daily
Ensure the server is patched with the latest security updates
Educate the manager on safe Internet browsing practices
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Politely ask the user to call back
Ask another technician to take the call
Troubleshoot the issue for the user
Input the issue as a ticket and escalate to Tier 2
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Frequently restore the servers from backup files and test them
Configure the backups to restore to virtual machines for quick recovery
Set up scripts that automatically rerun failed backup jobs
Set up alerts to let administrators know when backups fail
Store copies of the backups off-side in a secure datacenter
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An IP conflict is present
A corporate VPN is enabled
A firewall exception must be set
HomeGroup must be enabled
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Backup testing
Cloud storage
Local storage backups
Data recovery
Hot site
Waterproof devices
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Administrative share permissions
Mapped drives
Group Policy hours restriction
Denied write/delete permissions
Disabled proxy settings
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Change the default access port
Enforce password complexity
Put the terminal server into the router’s DMZ
Disable logon time restrictions
Block all unused ports on the LAN smart switch
Use the local client certificate for server authentication
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Guest network
TKIP
Default login
Outdated firmware
WPS
WEP
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