Is Your Computer Technician Worth IT? Only If He Passes This Test

50 Questions | Total Attempts: 60

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Is Your Computer Technician Worth IT? Only If He Passes This Test

A computer repair technician is a person who repairs and maintains computers and servers. The technician's responsibilities may extend to include building or configuring new hardware, installing and updating software packages, and creating and maintaining computer networks. Is your computer technician worth it? Only if he passes this test


Questions and Answers
  • 1. 
    A technician arrives on site to find that two users who have the same model on Android smartphone are having the same issue with a specific application. Whenever they attempt to launch the application, it fails and gives an error message. Which of the following should the technician do FIRST?
    • A. 

      Reinstall the application

    • B. 

      Roll back the application to the earlier version

    • C. 

      Clear the application cache

    • D. 

      Update the OS of the smartphones

  • 2. 
    A technician is working on a Windows 10 PC that is running slowly. Which of the following commands should the technician use to correct this issue? (Choose two.
    • A. 

      Dir

    • B. 

      Chkdsk

    • C. 

      Dism

    • D. 

      Ipconfig

    • E. 

      Format

  • 3. 
    An administrator is setting up a Windows terminal server. Which of the following settings should the administrator modify to increase server security? (Choose two.)
    • A. 

      Change the default access port

    • B. 

      Enforce password complexity

    • C. 

      Put the terminal server into the router’s DMZ

    • D. 

      Disable logon time restrictions

    • E. 

      Block all unused ports on the LAN smart switch

    • F. 

      Use the local client certificate for server authentication

  • 4. 
    A company has hired a new IT firm to manage its network switches and routers. The firm is geographically separated from the company and will need to able to securely access the devices. Which of the following will provide the ability to access these devices?
    • A. 

      Telnet

    • B. 

      SSH

    • C. 

      RDP

    • D. 

      VNC

  • 5. 
    A small office’s wireless network was compromised recently by an attacker who brute forced a PIN to gain access. The attacker then modified the DNS settings on the router and spread malware to the entire network. Which of the following configurations MOST likely allowed the attack to take place? (Choose two.)
    • A. 

      Guest network

    • B. 

      TKIP

    • C. 

      Default login

    • D. 

      Outdated firmware

    • E. 

      WPS

    • F. 

      WEP

  • 6. 
    A client wants a technician to create a PC naming convention that will make the client’s PCs easier to track and identify while in use.Which of the following naming convention formats should the technician follow
    • A. 

      Domain name, location, IP address

    • B. 

      Domain name, location, asset ID

    • C. 

      Asset ID, MAC address

    • D. 

      Location, RFID

  • 7. 
    Which of the following provide the BEST security for a server room? (Choose two.)
    • A. 

      Badge reader

    • B. 

      Bollard

    • C. 

      Biometric lock

    • D. 

      Cable lock

    • E. 

      USB token

    • F. 

      Privacy window shades

  • 8. 
    Which of the following threats uses personalized information in an attempt at obtaining information?
    • A. 

      Whaling

    • B. 

      Impersonation

    • C. 

      Spoofing

    • D. 

      Spear phishing

  • 9. 
    A technician receives an invalid certificate error when visiting a website with port 443 enabled. Other computers on the same LAN do not exhibit this symptom. Which of the following needs to be adjusted on the workstation to fix the issue?
    • A. 

      Date and time

    • B. 

      UEFI boot mode

    • C. 

      Logon times

    • D. 

      User access control

  • 10. 
    A department in an organization set up a proxy server to manage its Internet stage. A technician is configuring the Windows workstations to use the new proxy server. Which of the following Control Panel utilities should the technician use to configure the setting?
    • A. 

      Internet Options – Advanced

    • B. 

      Internet Options – Connections

    • C. 

      Internet Options – Security

    • D. 

      Internet Options – Content

    • E. 

      Internet Options – Privacy

  • 11. 
    Which of the following is the amount of memory a user is limited to with a 32-bit version of Windows?
    • A. 

      2GB

    • B. 

      4GB

    • C. 

      8GB

    • D. 

      16GB

  • 12. 
    A technician is working at a help desk firm and receives a call from a user who has experienced repeated BSODs. The technician is scheduled to take a break just after the call comes in. Which of the following is the BEST choice for the technician to make?
    • A. 

      Politely ask the user to call back

    • B. 

      Ask another technician to take the call

    • C. 

      Troubleshoot the issue for the user

    • D. 

      Input the issue as a ticket and escalate to Tier 2

  • 13. 
    A user’s phone contains customer’s PII. The user cannot have the phone automatically wiped because the data is very valuable. Which of the following is the BEST method of securing the phone?
    • A. 

      Fingerprint lock

    • B. 

      Passcode lock

    • C. 

      Swipe lock

    • D. 

      PIN lock

  • 14. 
    Which of the following devices are MOST likely to have a grounding wire attached to them based on the manufacturer’s design? (Choose two.)
    • A. 

      UPS

    • B. 

      Server rack

    • C. 

      PoE phone

    • D. 

      Desktop printer

    • E. 

      Modem

    • F. 

      Patch panel

  • 15. 
    A technician has just finished installing a secondary OS on a workstation. After rebooting the computer, the technician receives the following error: No OS found. The technician confirms the boot.ini file is correct. Which of the following is MOST likely causing this error?
    • A. 

      The computer has GRUB Legacy installed

    • B. 

      Windows Startup services are not running

    • C. 

      An incompatible partition is marked as active

    • D. 

      An unsupported version of Windows is installed

  • 16. 
    A technician is installing a private PC in a public workspace. Which of the following password practices should the technician implement on the PC to secure network access?
    • A. 

      Remove the guest account from the administrators group

    • B. 

      Disable single sign-on

    • C. 

      Issue a default strong password for all users

    • D. 

      Require authentication on wake-up

  • 17. 
    Joe, an employee, took a company-issued Windows laptop home, but is having trouble connecting to any of the shares hosted on his home media server. Joe has verified he is connected to the Internet. Which of the following would explain why Joe cannot access his personal shares?
    • A. 

      An IP conflict is present

    • B. 

      A corporate VPN is enabled

    • C. 

      A firewall exception must be set

    • D. 

      HomeGroup must be enabled

  • 18. 
    A user believes there is a virus on a laptop. The user installs additional real-time protection antivirus software but is now experiencing extremely slow performance on the laptop. Which of the following should a technician do to resolve the issue and avoid recurrence?
    • A. 

      Activate real-time protection on both antivirus software programs

    • B. 

      Uninstall one antivirus software program and install a different one

    • C. 

      Run OS updates

    • D. 

      Enable the quarantine feature on both antivirus software programs

    • E. 

      Remove the user-installed antivirus software

  • 19. 
    A user who is running Windows XP calls a technician to upgrade the computer to a newer Windows OS. The user states the computer has only 1GB of RAM and 16GB of hard drive space with a 1.7GHz processor. Which of the following OSs should the technician recommended to ensure the BEST performance on this computer?
    • A. 

      Windows 7

    • B. 

      Windows 8

    • C. 

      Windows 8.1

    • D. 

      Windows 10

  • 20. 
    Joe, a customer, has informed a Tier 2 help desk technician that a computer will not boot up. After about ten minutes of troubleshooting, Joe is increasingly concerned and claims that the technician is wasting his time because he has already tried everything that has been suggested. Which of the following should the technician do?
    • A. 

      Since Joe is concerned about time, suggest calling back later when Joe has more time to troubleshoot

    • B. 

      Record the call and send it to the local intranet for future technicians to learn how to deal with calls like this one

    • C. 

      Ask more open-ended questions to see if the issue can be narrowed down in order to properly identify the issue and save time

    • D. 

      Inform the customer that there is a troubleshooting script that must be followed to get the issue resolved

  • 21. 
    Which of the following security methods BEST describes when a user enters a username and password once for multiple applications?
    • A. 

      SSO

    • B. 

      Permission propagation

    • C. 

      Inheritance

    • D. 

      MFA

  • 22. 
    A technician is setting up a kiosk. The technician needs to ensure the kiosk is secure and users will have access to only the application needed for customer interaction. The technician must also ensure that whenever the computer is rebooted or powered on it logs in automatically without a password. Which of the following account types would the technician MOST likely set up on this kiosk machine?
    • A. 

      Guest

    • B. 

      Administrator

    • C. 

      Power User

    • D. 

      Remote Desktop User

  • 23. 
    A technician has been asked to recommend antivirus software for a home PC, but the user does not want to pay for a license. Which of the following license types should the technician recommend?
    • A. 

      Open license

    • B. 

      Personal license

    • C. 

      Corporate license

    • D. 

      Enterprise license

  • 24. 
    Joe, a systems administrator, is setting up a risk management plan for the IT department. Part of the plan is to take daily backups of all servers. The server backups will be saved locally to NAS. Which of the following can Joe do to ensure the backups will work if needed?
    • A. 

      Frequently restore the servers from backup files and test them

    • B. 

      Configure the backups to restore to virtual machines for quick recovery

    • C. 

      Set up scripts that automatically rerun failed backup jobs

    • D. 

      Set up alerts to let administrators know when backups fail

    • E. 

      Store copies of the backups off-side in a secure datacenter

  • 25. 
    A SOHO customer has recently experienced a major hurricane. The customer has no backups and has lost all data and hardware associated with the company. The customer calls a contractor to assist in the rebuilding process and needs suggestions on the best way to prevent this from happening again. Which of the following recommendations should the contractor give to the customer? (Choose two.)
    • A. 

      Backup testing

    • B. 

      Cloud storage

    • C. 

      Local storage backups

    • D. 

      Data recovery

    • E. 

      Hot site

    • F. 

      Waterproof devices

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