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12th Grade Internet Quizzes, Questions & Answers

12th Grade

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Computer & Network Help Desk

Computer & Network Help Desk

This assessment is designed to determine your particular fitness for certain Computer and Networking Help Desk and Technical Support operations.

Questions: 6 | Attempts: 2140 | Last updated: Mar 21, 2025

Sample Question 1
What is the first question a computer technician should ask a user that is having issues with a software application after receiving a help desk request by phone or email?

Have you rebooted?

May I please have your name and phone number?

Is this computer a Dell?

Sample Question 2
If you're diagnosing an issue with a printing issue, what is the first step in diagnosing the problem?

Ask the user to determine if the fuser is functional.

Determine if the printer is connected to the local machine or a network printer.

Ask the user if the printer is turned on.

Ask the user if there is paper in the printer

Sample Question 3
A client calls and exclaims they have forgotten their password. What is your first action to resolve the issue?

Remotely login to the system and reset the users password

Get in you vehicle, go to the site and make sure the user's caps lock is off

Positively identify the user's identity.

Determine if the user is logging into a local machine, domain or web application

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