Business Administration Exam Practice Test

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Business Administration Exam Practice Test - Quiz

What do you know about business administration, and would you like to put your knowledge to the test? The business administration exam is the business’s administration core exam utilized in business management and administration principles. This exam will test vocabulary, comprehensive skills, common sense skills, fundamental problem-solving, and multiple-choice exams. If you want to have a better shot at passing the exam, this is the quiz for you.


Questions and Answers
  • 1. 

    Which of the following is a characteristic of a business-format franchise:

    • A.

      The name of the business is chosen by the franchisee.

    • B.

      Products are bought directly from the supplier.

    • C.

      It is the least popular franchise arrangement.

    • D.

      Continuous assistance is provided by the franchisor.

    Correct Answer
    D. Continuous assistance is provided by the franchisor.
    Explanation
    A characteristic of a business-format franchise is that continuous assistance is provided by the franchisor. This means that the franchisor supports the franchisee throughout the operation of the business, providing guidance, training, and ongoing support. This assistance helps the franchisee to successfully operate the business and maintain the standards set by the franchisor. It is an important aspect of the franchise arrangement as it ensures consistency and helps the franchisee to achieve success.

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  • 2. 

    What should business employees possess in order to extract relevant information from written materials?

    • A.

      Ability to listen

    • B.

      Limited vocabularies

    • C.

      Good reading skills

    • D.

      Effective speaking voice

    Correct Answer
    C. Good reading skills
    Explanation
    Business employees should possess good reading skills in order to extract relevant information from written materials. Good reading skills enable employees to understand and comprehend the information presented in written materials, allowing them to extract the necessary information and make informed decisions. Without good reading skills, employees may struggle to understand the content, leading to misunderstandings and potential mistakes in their work.

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  • 3. 

    What type of information should employees be able to locate in their company's employee handbook?

    • A.

      The company's annual report

    • B.

      The company's list of current job openings

    • C.

      The use of company property

    • D.

      The number of vacation days that an employee has taken

    Correct Answer
    C. The use of company property
    Explanation
    Employees should be able to locate information about the use of company property in their employee handbook. This information is important as it outlines the policies and guidelines regarding the proper use of company assets, such as computers, equipment, and facilities. It helps employees understand their responsibilities and the expectations set by the company regarding the use of these resources. This information is crucial for maintaining a productive and respectful work environment.

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  • 4. 

    Millie is reading a book to learn how to knit. She wants to make her sister a scarf for Christmas, but it's only a week away, and she doesn't have much time. Millie decides to skip ahead of the directions, and the scarf winds up looking more like a potholder. Which of the following tips for following directions did Millie ignore:

    • A.

      Accept responsibility

    • B.

      Know when to speak

    • C.

      Don't rush

    • D.

      Note key words

    Correct Answer
    C. Don't rush
    Explanation
    Millie ignored the tip "Don't rush" when she decided to skip ahead of the directions. Instead of taking her time and following the instructions step by step, she rushed through the process, resulting in the scarf looking like a potholder.

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  • 5. 

    Which of the following is a guideline for effective verbal communication:

    • A.

      Keep the voice at the same pitch

    • B.

      Use speech mannerisms

    • C.

      Try to avoid eye contact

    • D.

      Use gestures for emphasis

    Correct Answer
    D. Use gestures for emphasis
    Explanation
    Using gestures for emphasis is a guideline for effective verbal communication because it helps to convey meaning and enhance the message being delivered. Gestures can add clarity, emphasis, and engagement to the communication process. They can help to illustrate points, highlight important information, and make the communication more engaging and memorable for the audience. Gestures can also help to create a connection between the speaker and the listener, making the communication more effective and impactful.

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  • 6. 

    The most effective way to interpret others' nonverbal cues often is to look at their

    • A.

      Facial expressions.

    • B.

      Leg movements.

    • C.

      Clothing style.

    • D.

      Office decor.

    Correct Answer
    A. Facial expressions.
    Explanation
    Facial expressions are a crucial aspect of nonverbal communication as they can convey a wide range of emotions and intentions. They provide valuable insights into a person's feelings, attitudes, and reactions. Unlike leg movements, clothing style, or office decor, facial expressions are more universal and easier to interpret accurately. They are considered one of the most reliable indicators of a person's emotional state and can help in understanding their true intentions and thoughts. Therefore, analyzing facial expressions is often the most effective way to interpret others' nonverbal cues.

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  • 7. 

    When giving verbal directions to employees about how to complete a task, it is often helpful to

    • A.

      Speak softly.

    • B.

      Use visuals.

    • C.

      Use complex words.

    • D.

      Limit body language.

    Correct Answer
    B. Use visuals.
    Explanation
    When giving verbal directions to employees about how to complete a task, using visuals can be helpful because it provides a visual representation of the steps involved. This can make the instructions clearer and easier to understand, especially for employees who may struggle with auditory processing or language comprehension. Visuals can include diagrams, charts, or even demonstrations, which can enhance the overall communication and ensure that employees have a visual reference to guide them through the task.

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  • 8. 

    Roberto has just finished giving a presentation about global warming. An obviously irritated audience member stands and says that there is no evidence to prove global warming exists. Roberto calmly reads results from three scientific reports on its existence. Roberto's response is an example of

    • A.

      A transition.

    • B.

      An effective conclusion.

    • C.

      Defending an idea objectively.

    • D.

      Expressing a cultural barrier.

    Correct Answer
    C. Defending an idea objectively.
    Explanation
    Roberto's response of calmly presenting results from three scientific reports on the existence of global warming shows that he is defending his idea objectively. He is providing evidence to support his claim and is not allowing his emotions or personal biases to interfere with his response. This demonstrates his ability to present a logical and reasoned argument in a calm and objective manner.

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  • 9. 

    What is an advantage to a business of encouraging employees to participate in group discussions?

    • A.

      Many opinions increase the chances of developing useful recommendations.

    • B.

      It makes it easier to reach a unanimous decision.

    • C.

      Less conflict is likely to occur when discussing controversial issues.

    • D.

      The participants' input usually helps the business to resolve problems quickly.

    Correct Answer
    A. Many opinions increase the chances of developing useful recommendations.
    Explanation
    Encouraging employees to participate in group discussions can be advantageous to a business because it allows for the collection of many opinions. This increases the chances of developing useful recommendations as different perspectives and ideas are shared. By considering a variety of viewpoints, the business can gather a more comprehensive understanding of the issue at hand and make informed decisions. This can lead to innovative solutions and improved problem-solving.

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  • 10. 

    When taking notes during a seminar, a businessperson should write down

    • A.

      All details.

    • B.

      Information of interest.

    • C.

      Key points.

    • D.

      Inaccurate statements.

    Correct Answer
    C. Key points.
    Explanation
    When taking notes during a seminar, it is important for a businessperson to focus on writing down the key points. This is because key points summarize the main ideas and important information discussed in the seminar. By focusing on key points, the businessperson can ensure that they capture the most relevant and significant information that will be useful for future reference and application. Writing down all details or information of interest may lead to unnecessary clutter and difficulty in finding the most important information later on. Inaccurate statements, on the other hand, are not useful to note down as they do not provide accurate or reliable information.

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  • 11. 

    Using a table to present or summarize data in a written document is most appropriate when

    • A.

      The data are too complex to describe in the body of the text.

    • B.

      It is important to build credibility and impress the audience.

    • C.

      The report does not require a bibliography.

    • D.

      It is placed in the appendices of a complex report.

    Correct Answer
    A. The data are too complex to describe in the body of the text.
    Explanation
    A table is most appropriate when the data are too complex to describe in the body of the text because it allows for a clear and organized presentation of information. By using a table, the data can be easily understood and analyzed by the audience without overwhelming them with excessive text. This helps to convey the information effectively and efficiently, making it easier for the reader to comprehend the complex data.

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  • 12. 

    A business that writes letters to customers to confirm their orders or requests should make sure that the letters contain

    • A.

      A map of all business locations.

    • B.

      Product ratings and grades.

    • C.

      Exchange rates.

    • D.

      All the necessary information.

    Correct Answer
    D. All the necessary information.
    Explanation
    A business that writes letters to customers to confirm their orders or requests should make sure that the letters contain all the necessary information. This is important to ensure that customers have all the relevant details about their orders or requests, such as order numbers, product descriptions, payment information, delivery dates, and any other relevant instructions. Including all the necessary information in the letters helps to avoid confusion or misunderstandings and ensures a smooth and satisfactory customer experience.

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  • 13. 

    The primary purpose of placing headings and subheadings in a long business report is to

    • A.

      Provide supporting evidence for key points.

    • B.

      Attract attention to the writer's hidden agenda.

    • C.

      Organize content in a cohesive, manageable way.

    • D.

      Solicit an opinion or response from the audience.

    Correct Answer
    C. Organize content in a cohesive, manageable way.
    Explanation
    Headings and subheadings are used in a long business report to organize the content in a cohesive and manageable way. By dividing the report into sections and subsections, headings and subheadings help to structure the information and make it easier for readers to navigate and comprehend. They provide a clear and logical flow to the report, allowing the audience to quickly locate specific information and understand the main points being discussed. This organizational structure enhances the overall readability and effectiveness of the report.

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  • 14. 

    Which of the following information should be included in the inside address section of a business letter:

    • A.

      Message

    • B.

      Subject

    • C.

      Date

    • D.

      Title

    Correct Answer
    D. Title
    Explanation
    The inside address section of a business letter should include the title of the recipient. This is important because it shows respect and professionalism by addressing the recipient by their appropriate title, such as Mr., Mrs., or Dr. Including the title helps to ensure that the letter is directed to the correct person and gives a formal tone to the communication.

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  • 15. 

    When writing informational messages, it is most important to communicate

    • A.

      An honest opinion.

    • B.

      Emotional appeal.

    • C.

      Accurate content.

    • D.

      A request for action.

    Correct Answer
    C. Accurate content.
    Explanation
    When writing informational messages, the most important aspect is to ensure that the content is accurate. This means that the information provided should be factual, reliable, and free from any biases or personal opinions. Accuracy is crucial in order to establish credibility and trust with the audience. While honesty is also important, it is not the primary focus when it comes to informational messages. Emotional appeal and a request for action may be relevant in other types of messages, but they are not the main priority when it comes to conveying accurate information.

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  • 16. 

    What type of information should a business include when writing a sales proposal to send to a customer?

    • A.

      Shipping and receiving

    • B.

      Features and benefits

    • C.

      Pricing and accounting

    • D.

      Laws and regulations

    Correct Answer
    B. Features and benefits
    Explanation
    When writing a sales proposal to send to a customer, a business should include information about the features and benefits of their product or service. This is important because it helps the customer understand how the product or service can meet their needs and solve their problems. By highlighting the features, the business can showcase the unique aspects of their offering, while explaining the benefits helps the customer see the value they will gain from purchasing it. Including this information in the sales proposal increases the chances of convincing the customer to make a purchase.

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  • 17. 

    Which of the following is not a good technique for participating in a staff meeting:

    • A.

      Understand the goal of the meeting prior to its start

    • B.

      Contribute at least one opinion to every staff meeting in which you participate

    • C.

      Avoid arguing with other participants, even if you strongly disagree with their point of view

    • D.

      Follow the instructions of the group leader, even if you have a better idea for organizing the meeting

    Correct Answer
    B. Contribute at least one opinion to every staff meeting in which you participate
    Explanation
    It is not necessary to contribute at least one opinion to every staff meeting in which you participate. While it is important to actively participate and share ideas, it is also important to listen and consider others' opinions. Contributing opinions just for the sake of it may not add value to the meeting and can be seen as unnecessary or disruptive. It is better to contribute when you have a valuable insight or perspective to share.

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  • 18. 

    A customer asks Roger a question about a product, and he isn't sure of the correct answer. He immediately phones his supervisor to get the needed information. Which technique for building positive customer relations does this illustrate?

    • A.

      Pay attention to internal customers.

    • B.

      Keep your promises.

    • C.

      Be helpful.

    • D.

      Be thankful.

    Correct Answer
    C. Be helpful.
    Explanation
    This scenario illustrates the technique of being helpful in building positive customer relations. By immediately phoning his supervisor to get the needed information, Roger is demonstrating a willingness to assist the customer and provide accurate information. This shows that he is proactive and committed to helping the customer, which enhances the customer's experience and fosters a positive relationship.

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  • 19. 

    One way that employees can provide efficient, quick service to customers is by being

    • A.

      Forceful

    • B.

      Organized.

    • C.

      Detached.

    • D.

      Aggressive.

    Correct Answer
    B. Organized.
    Explanation
    Being organized allows employees to have a clear understanding of their tasks and responsibilities, enabling them to prioritize and manage their time effectively. This ensures that they can provide efficient and quick service to customers as they are able to promptly address their needs and minimize any delays or confusion. Additionally, being organized helps employees stay focused and reduces the chances of errors or mistakes, further enhancing the quality of service provided to customers.

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  • 20. 

    Kate's coworker Jack is meeting with a very important German client tomorrow. Kate has been to Germany several times, and tells Jack that German businesspeople tend to be very formal and serious in business situations. After learning this information, Jack now knows that he should avoid

    • A.

      Shaking hands.

    • B.

      Using titles.

    • C.

      Using humor.

    • D.

      Making eye contact.

    Correct Answer
    C. Using humor.
    Explanation
    Based on the information provided, Kate informs Jack that German businesspeople tend to be very formal and serious in business situations. Therefore, Jack should avoid using humor, as it may not be well-received or appropriate in this context.

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  • 21. 

    Business policies that focus on meeting consumers' wants and needs while making a fair profit for the business are primarily intended to

    • A.

      Keep operations running smoothly.

    • B.

      Guide employees' actions.

    • C.

      Reduce misunderstandings.

    • D.

      Satisfy customers.

    Correct Answer
    D. Satisfy customers.
    Explanation
    Business policies that focus on meeting consumers' wants and needs while making a fair profit for the business are primarily intended to satisfy customers. By understanding and fulfilling customer demands, businesses can build strong relationships, increase customer loyalty, and ultimately drive sales. This approach ensures that the business is providing value to its customers and meeting their expectations, which is crucial for long-term success.

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  • 22. 

    Carrie has a summer job cleaning and maintaining backyard pools. Her boss thinks she does a great job. Today, she has a new client. For a while, he was watching her from the porch, and then he came out and stood just a few feet away from her. "Don't do it that way," he instructed. "You're using too much chlorine. Should I just measure it out for you?" Carrie's customer is

    • A.

      Suspicious.

    • B.

      Slow/methodical.

    • C.

      Domineering/superior.

    • D.

      Irritable/moody.

    Correct Answer
    C. Domineering/superior.
    Explanation
    The customer's behavior of watching Carrie from the porch and then instructing her on how to do her job shows that he is being domineering and superior. He believes that he knows better than Carrie and wants to take control by offering to measure out the chlorine for her. This behavior suggests that he has a sense of superiority and wants to assert his authority over Carrie.

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  • 23. 

    Which of the following are the three major areas of customer complaints:

    • A.

      Labeling, faulty design, and mispricing

    • B.

      Improper decisions, oversight, and service

    • C.

      Product, personnel, and the business

    • D.

      Poor service, inaccurate forms, and rudeness

    Correct Answer
    C. Product, personnel, and the business
    Explanation
    The three major areas of customer complaints are product, personnel, and the business. This means that customers commonly complain about issues related to the product itself, such as quality or functionality. They may also have complaints about the behavior or performance of the personnel involved in providing the product or service. Additionally, customers may have complaints about the overall business practices or policies that affect their experience.

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  • 24. 

    Which of the following is a consumer good:

    • A.

      Point-of-sale terminal

    • B.

      Display racks

    • C.

      Children's apparel

    • D.

      Employee uniforms

    Correct Answer
    C. Children's apparel
    Explanation
    Children's apparel is considered a consumer good because it is a product that is directly consumed by individuals for personal use. It is specifically designed and marketed for children to wear, making it a type of consumer good that satisfies their clothing needs.

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  • 25. 

    The gap between unlimited desires for products and limited resources is known as

    • A.

      Conservation.

    • B.

      Scarcity.

    • C.

      Abundance.

    • D.

      Unemployment.

    Correct Answer
    B. Scarcity.
    Explanation
    The correct answer is scarcity. Scarcity refers to the condition where there is a lack of resources in comparison to the unlimited desires and needs of individuals. This gap between unlimited desires and limited resources leads to scarcity, as there is not enough to satisfy everyone's wants and needs. Conservation, abundance, and unemployment do not accurately describe this concept.

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  • 26. 

    A refinery in Houston processes crude oil into gasoline and delivers it to a service station in California. Which two types of utility are being created in this situation?

    • A.

      Place and time

    • B.

      Form and time

    • C.

      Form and place

    • D.

      Time and possession

    Correct Answer
    C. Form and place
    Explanation
    In this situation, the refinery in Houston is transforming the crude oil into gasoline, which is a change in form. Additionally, the delivery of the gasoline to the service station in California involves the movement of the product from one location to another, creating a change in place. Therefore, the two types of utility being created in this situation are form and place.

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  • 27. 

    When the price of a product is high, consumer demand will usually be

    • A.

      High.

    • B.

      Low.

    • C.

      Unchanged.

    • D.

      About average.

    Correct Answer
    B. Low.
    Explanation
    When the price of a product is high, consumer demand will usually be low. This is because as the price increases, consumers are less willing or able to purchase the product, resulting in a decrease in demand. Higher prices often lead to a decrease in consumer purchasing power and can deter potential buyers from making a purchase. Therefore, it is expected that consumer demand will be low when the price of a product is high.

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  • 28. 

    Social responsibility is the duty of business to

    • A.

      Contribute to the well-being of society.

    • B.

      Provide social activities for employees.

    • C.

      Contribute to product development.

    • D.

      Provide educational loans to employees.

    Correct Answer
    A. Contribute to the well-being of society.
    Explanation
    The correct answer is "contribute to the well-being of society." Social responsibility refers to the ethical obligation of businesses to consider the impact of their actions on society and to actively contribute to its well-being. This can include initiatives such as supporting environmental sustainability, promoting social justice, and investing in community development. It goes beyond simply providing social activities for employees or offering educational loans, as it encompasses a broader commitment to making a positive difference in society as a whole.

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  • 29. 

    Taking the profits from the businesses it owns is one way that the government of a __________ economy obtains capital.

    • A.

      Communist command

    • B.

      Free enterprise

    • C.

      Market

    • D.

      Traditional

    Correct Answer
    A. Communist command
    Explanation
    In a communist command economy, the government owns and controls all businesses and resources. Therefore, it can take the profits from these businesses to obtain capital. This is because in a command economy, the government has the power to make economic decisions and allocate resources as it sees fit.

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  • 30. 

    Income from sales minus the cost of merchandise sold calculates a business's

    • A.

      Gross domestic product.

    • B.

      Operating expenses.

    • C.

      Net profit or loss.

    • D.

      Gross profit on sales.

    Correct Answer
    D. Gross profit on sales.
    Explanation
    The income from sales minus the cost of merchandise sold is known as the gross profit on sales. This calculation helps determine the profitability of a business before considering other expenses such as operating expenses. It represents the amount of money left over after accounting for the direct costs associated with producing or acquiring the goods sold.

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  • 31. 

    One way in which government protects private property is to provide

    • A.

      Fire insurance policies.

    • B.

      Local governmental programs.

    • C.

      Federal Reserve Banks.

    • D.

      Patents or copyrights.

    Correct Answer
    D. Patents or copyrights.
    Explanation
    The government protects private property by granting patents or copyrights. These legal rights provide individuals and businesses with exclusive ownership and control over their inventions, creative works, or intellectual property. This protection ensures that others cannot use, reproduce, or profit from these assets without permission. By granting these rights, the government encourages innovation, creativity, and investment in new ideas, products, and technologies, which ultimately benefits the economy and society as a whole.

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  • 32. 

    Which of the following is most likely to help any business reach maximum productivity:

    • A.

      Using one-way communication to inform workers

    • B.

      Making managers responsible for all decisions

    • C.

      Offering inflexible work schedules and overtime hours

    • D.

      Combining well-qualified workers and efficient job methods

    Correct Answer
    D. Combining well-qualified workers and efficient job methods
    Explanation
    Combining well-qualified workers and efficient job methods is most likely to help any business reach maximum productivity. This is because well-qualified workers have the necessary skills and knowledge to perform their tasks effectively and efficiently. Additionally, efficient job methods ensure that tasks are completed in the most streamlined and productive manner. By combining these two factors, a business can optimize its workforce and processes, leading to increased productivity.

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  • 33. 

    Emotional intelligence is especially important today because

    • A.

      Everyone can be a world traveler and see other cultures.

    • B.

      Our culture is more relaxed and free.

    • C.

      People need to interact in more secure business environments.

    • D.

      Collaboration is becoming a standard method of achieving business goals.

    Correct Answer
    D. Collaboration is becoming a standard method of achieving business goals.
    Explanation
    Emotional intelligence is especially important today because collaboration is becoming a standard method of achieving business goals. In today's fast-paced and interconnected world, organizations are increasingly relying on teamwork and collaboration to drive innovation and achieve success. Emotional intelligence plays a crucial role in collaboration as it involves the ability to understand and manage emotions, communicate effectively, and build strong relationships with others. By being emotionally intelligent, individuals can navigate complex social dynamics, resolve conflicts, and foster a positive and productive work environment, ultimately contributing to the success of collaborative efforts in achieving business goals.

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  • 34. 

    Visualizing yourself as you would like to be is a technique that

    • A.

      Is seldom rewarding.

    • B.

      Does not work well.

    • C.

      Takes time and practice.

    • D.

      Is quick and easy to learn.

    Correct Answer
    C. Takes time and practice.
    Explanation
    Visualizing yourself as you would like to be is a technique that takes time and practice. This means that it is not something that can be achieved instantly or without effort. It requires consistent practice and dedication to effectively visualize oneself as they desire to be. This suggests that the process of visualization is not easy and requires time and effort to master.

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  • 35. 

    A restaurant developed a new recipe for its beef ribs, which it wished to keep secret. When interviewing potential employees to prepare the ribs, what personal trait would be the most important to the restaurant?

    • A.

      Tact

    • B.

      Loyalty

    • C.

      Industry

    • D.

      Initiative

    Correct Answer
    B. Loyalty
    Explanation
    In order to keep the new recipe for beef ribs a secret, the restaurant would need employees who are loyal. Loyalty ensures that the employees will not disclose the recipe to competitors or share it with others. It also means that the employees will be committed to the restaurant's success and will not engage in any activities that could harm the business or its reputation. Therefore, loyalty is the most important personal trait for the restaurant to look for in potential employees for preparing the beef ribs.

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  • 36. 

    One way employees can demonstrate initiative is by handling __________ situations effectively.

    • A.

      Unexpected

    • B.

      Regular

    • C.

      Routine

    • D.

      Training

    Correct Answer
    A. Unexpected
    Explanation
    Employees can demonstrate initiative by handling unexpected situations effectively because unexpected situations often require quick thinking, problem-solving skills, and the ability to adapt to new circumstances. When employees are able to effectively handle unexpected situations, they show that they are proactive, resourceful, and capable of taking the initiative to resolve issues without constant supervision or guidance. This demonstrates their ability to think on their feet and contribute to the overall success of the organization.

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  • 37. 

    Phyllis was on her way to work one morning when she was involved in an accident. Phyllis used her cell phone to call the police. In order to act responsibly, Phyllis should also immediately call

    • A.

      Auto-body shops for insurance estimates.

    • B.

      A tow truck to pick up her car.

    • C.

      A rental agency to get a car.

    • D.

      Work to let them know where she is.

    Correct Answer
    D. Work to let them know where she is.
    Explanation
    After being involved in an accident, Phyllis should immediately call her work to let them know where she is. This is important because Phyllis may not be able to make it to work due to the accident, and it is her responsibility to inform her workplace about her situation. By notifying her work, Phyllis can ensure that they are aware of the circumstances and can make any necessary arrangements or adjustments accordingly.

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  • 38. 

    Because Paul always tries to do what is right, his friends consider him to be a person who has

    • A.

      Dignity.

    • B.

      Integrity.

    • C.

      Conflicts.

    • D.

      Commitment.

    Correct Answer
    B. Integrity.
    Explanation
    The given statement implies that Paul's friends consider him to be a person who always does what is right. This suggests that Paul possesses a strong moral character and consistently acts in accordance with his values and principles. The word that best captures this quality is "integrity," which refers to the adherence to moral and ethical principles.

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  • 39. 

    Susan is a purchasing manager for a manufacturer. On Monday, Susan received a call from the plant manager, who frantically told Susan that the production line ran out of 3/8" washers, which has forced production to stop. Because Jason is the senior buyer in charge of ordering the washers, Susan set up a meeting with Jason to discuss the problem. During the meeting, Susan asked Jason to explain why the washers were out of stock. Jason replied, "Well, I told the office assistant to check the inventory. It's not my fault that we don't have the washers in stock." What is Jason doing?

    • A.

      Blaming another person for his mistake

    • B.

      Helping Susan to resolve the problem

    • C.

      Providing Susan with a valid reason for the stock-out

    • D.

      Denying that a problem exists

    Correct Answer
    A. Blaming another person for his mistake
    Explanation
    Jason is blaming the office assistant for his mistake of not checking the inventory properly, which resulted in the stock-out of the washers. He is deflecting responsibility and shifting the blame onto someone else instead of taking accountability for his own actions.

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  • 40. 

    A characteristic of positive people that is important to businesses is that people with a positive attitude are usually

    • A.

      Well trained.

    • B.

      Generous.

    • C.

      Inflexible.

    • D.

      Responsible.

    Correct Answer
    D. Responsible.
    Explanation
    Positive people who have a positive attitude are usually responsible. This means that they take ownership of their actions, are accountable for their tasks, and can be relied upon to fulfill their responsibilities. Responsible individuals are crucial to businesses as they contribute to a productive and efficient work environment. They are more likely to meet deadlines, complete tasks effectively, and take initiative in problem-solving. Their responsible behavior helps in building trust and teamwork, ultimately leading to the success of the business.

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  • 41. 

    Maureen becomes angry and defensive whenever her supervisor asks Maureen to correct mistakes. Maureen's attitude is not a good response to criticism because

    • A.

      It indicates that Maureen wants to call attention to herself.

    • B.

      There is no reason to be angry about criticism.

    • C.

      Maureen has no right to be angry on the job.

    • D.

      It prevents Maureen from hearing the criticism clearly.

    Correct Answer
    D. It prevents Maureen from hearing the criticism clearly.
    Explanation
    Maureen's anger and defensiveness when asked to correct mistakes indicate that she is not open to receiving criticism. This emotional response prevents her from being able to objectively listen to the feedback and understand where she went wrong. Instead of focusing on the content of the criticism, Maureen's attitude shifts the attention towards herself and her own emotions, hindering her ability to learn and improve from the feedback.

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  • 42. 

    When the department manager was asked to replace the cash register with a scanner, s/he said that s/he did not want to learn how to use the scanner. This is an example of being __________ to change.

    • A.

      Unable

    • B.

      Receptive

    • C.

      Willing

    • D.

      Resistant

    Correct Answer
    D. Resistant
    Explanation
    This scenario demonstrates resistance to change because the department manager is unwilling to learn how to use the scanner and therefore does not want to replace the cash register. They are resistant to the idea of implementing a new technology and adapting to a different way of doing things.

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  • 43. 

    Which of the following is an issue that often causes controversy between employers and employees:

    • A.

      Job enlargement

    • B.

      Wellness programs

    • C.

      Social status

    • D.

      Workplace privacy

    Correct Answer
    D. Workplace privacy
    Explanation
    Workplace privacy is an issue that often causes controversy between employers and employees. This is because employers may want to monitor employees' activities, such as their internet usage or email communications, in order to ensure productivity and prevent misconduct. On the other hand, employees may feel that their privacy is being invaded and that they have a right to keep their personal information and activities private. This conflict between the need for monitoring and the desire for privacy often leads to disputes and disagreements between employers and employees.

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  • 44. 

    An American manufacturer launches a product line that offends many customers in Middle Eastern countries where the product line is considered inappropriate. This is an example of

    • A.

      Nationalization.

    • B.

      Cultural imperialism.

    • C.

      Product adaptation.

    • D.

      Globalization.

    Correct Answer
    B. Cultural imperialism.
    Explanation
    This scenario exemplifies cultural imperialism because the American manufacturer's product line is offensive and inappropriate in Middle Eastern countries. Cultural imperialism refers to the dominance of one culture over others, often through the exportation of products, values, and beliefs. In this case, the offensive product line demonstrates a lack of cultural sensitivity and understanding, imposing American cultural norms onto Middle Eastern countries.

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  • 45. 

    Eye contact is an example of what type of communication?

    • A.

      Nonverbal

    • B.

      Informal

    • C.

      Verbal

    • D.

      Formal

    Correct Answer
    A. Nonverbal
    Explanation
    Eye contact is an example of nonverbal communication because it involves the use of body language and facial expressions rather than spoken or written words. Nonverbal communication includes gestures, facial expressions, body movements, and eye contact, which can convey messages and emotions without the need for verbal language. In this case, eye contact can communicate interest, attention, and connection between individuals, making it a form of nonverbal communication.

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  • 46. 

    Passive behavior is often referred to as __________ behavior.

    • A.

      Confrontational

    • B.

      Defiant

    • C.

      Creative

    • D.

      Avoidance

    Correct Answer
    D. Avoidance
    Explanation
    Passive behavior is often referred to as avoidance behavior because it involves avoiding or evading confrontation, conflict, or taking responsibility. This type of behavior is characterized by a lack of assertiveness and a tendency to comply or go along with others, even if it goes against one's own desires or needs. Passive individuals often avoid expressing their opinions or standing up for themselves, preferring to stay in the background and avoid any potential conflicts or disagreements.

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  • 47. 

    Which of the following are characteristics of adaptable people:

    • A.

      Creativity and resistance

    • B.

      Objectivity and attentivenes

    • C.

      Empathy and accuracy

    • D.

      Fairness and fear

    Correct Answer
    B. Objectivity and attentivenes
    Explanation
    Adaptable people are characterized by their ability to objectively assess situations and remain attentive to their surroundings. They are able to maintain a clear and unbiased perspective, which allows them to adapt and respond effectively to changing circumstances. Their attentiveness enables them to stay aware of their environment and the needs of others, facilitating their ability to adjust and accommodate different situations. This combination of objectivity and attentiveness makes adaptable individuals flexible and capable of navigating various challenges and changes.

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  • 48. 

    To influence others to work toward a shared vision, a leader should possess a high level of credibility and should be able to provide supporting

    • A.

      Assumptions

    • B.

      Practices.

    • C.

      Skills.

    • D.

      Facts.

    Correct Answer
    D. Facts.
    Explanation
    A leader should possess a high level of credibility and be able to provide supporting facts in order to influence others to work toward a shared vision. Facts provide evidence and objective information that can help convince others of the validity and importance of the vision. By presenting facts, a leader can build trust and credibility, making it more likely that others will be willing to follow and work toward the shared vision.

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  • 49. 

    Pat tells Tim, "You can always talk to me. I'm here to help." Which of the following coaching characteristics is Pat exhibiting:

    • A.

      Approachability

    • B.

      Persistence

    • C.

      Humility

    • D.

      Dependability

    Correct Answer
    A. Approachability
    Explanation
    Pat is exhibiting the coaching characteristic of approachability. By telling Tim that he can always talk to him and that he is there to help, Pat is creating an atmosphere of openness and accessibility. This shows that Pat is approachable and willing to listen and support Tim, which is an important characteristic of a coach.

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  • 50. 

    When there are frequent personality conflicts in a work group, the result is usually that it

    • A.

      Interferes with the group's output.

    • B.

      Adds to the group's effectiveness.

    • C.

      Brings the work effort to a standstill.

    • D.

      Makes the group more compatible.

    Correct Answer
    A. Interferes with the group's output.
    Explanation
    When there are frequent personality conflicts in a work group, it interferes with the group's output. This is because personality conflicts create tension and disrupt the smooth functioning of the group. It can lead to communication breakdown, decreased collaboration, and increased stress among group members. As a result, the group's productivity and effectiveness are negatively affected, hindering their ability to achieve their goals and complete tasks efficiently.

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