IT Support Test 1

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| By Richardbirtle
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Richardbirtle
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Quizzes Created: 3 | Total Attempts: 15,403
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IT Support Test 1 - Quiz

A test to determine whether or not you are a fit for this type of roll.


Questions and Answers
  • 1. 

    An IP address is best defined as...

    • A.

      An IP Address is a unique number consisting of 4 parts separated by dots (eg: 217.247.84.89) asociated with every system connected to a network

    • B.

      Internet Provider Address. The address of a company that provides individuals and other companies access to the Internet.

    • C.

      The location of Internet Packets measured in kilobytes on a network.

    • D.

      All of the above.

    Correct Answer
    A. An IP Address is a unique number consisting of 4 parts separated by dots (eg: 217.247.84.89) asociated with every system connected to a network
    Explanation
    An IP address is a unique number consisting of 4 parts separated by dots that is associated with every system connected to a network. This address allows devices to communicate with each other over the internet. It serves as a unique identifier for each device, similar to a phone number, allowing data to be sent and received accurately.

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  • 2. 

    Malware is best defined as...

    • A.

      A computer program designed to protect the operating system from viruses.

    • B.

      Microsoft Arithmetic LAN software. Software run in the background of any Windows based computer system used to manage network connections

    • C.

      Software designed to infiltrate or damage a computer system without the owner's informed consent.

    • D.

      None of the above.

    Correct Answer
    C. Software designed to infiltrate or damage a computer system without the owner's informed consent.
    Explanation
    Malware is best defined as software designed to infiltrate or damage a computer system without the owner's informed consent. This type of software is specifically created to exploit vulnerabilities in a computer system and can cause various types of harm, such as stealing sensitive information, disrupting system operations, or allowing unauthorized access to the system. It is important to distinguish malware from antivirus software, which is designed to protect the operating system from viruses. The other options provided in the question are not accurate definitions of malware.

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  • 3. 

    Which one of the following best defines the term Operating System?

    • A.

      The software that allows computer users to run applications with the hardware of a specific system. Microsoft® Windows® or Apple® Computer's OS are examples of operating systems.

    • B.

      The master control program that manages a computer's internal functions and provides a means of control to the computer's operations and file system.

    • C.

      The software that manages the hardware and software interface of a computer.

    • D.

      All of the above.

    Correct Answer
    D. All of the above.
    Explanation
    The term Operating System refers to the software that allows computer users to run applications with the hardware of a specific system. It also serves as the master control program that manages a computer's internal functions and provides a means of control to the computer's operations and file system. Additionally, it manages the hardware and software interface of a computer. Therefore, the correct answer is "All of the above."

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  • 4. 

    Which one is not an output device?

    • A.

      Printer

    • B.

      Monitor

    • C.

      Modem

    • D.

      Keyboard

    Correct Answer
    D. Keyboard
    Explanation
    An output device is a device that is used to display or transmit data or information from a computer system. A printer is an output device that produces a hard copy of the data, a monitor is an output device that displays visual information, and a modem is a device that connects a computer to the internet. However, a keyboard is an input device that is used to input data or commands into a computer system, making it the only option in the given list that is not an output device.

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  • 5. 

    One MB is equal to...

    • A.

      One thousand bytes

    • B.

      1 billion bytes

    • C.

      The amount of RAM in every computer

    • D.

      1024KB

    Correct Answer
    D. 1024KB
    Explanation
    The correct answer is 1024KB because in the binary system, 1 kilobyte (KB) is equal to 1024 bytes. Therefore, one megabyte (MB) is equal to 1024KB.

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  • 6. 

    Select the 3 graphics files from the list below.

    • A.

      Untitled.nfo

    • B.

      Untitled.jpg

    • C.

      Untitled.bmp

    • D.

      Untitled.ogg

    • E.

      Untitled.tiff

    Correct Answer(s)
    B. Untitled.jpg
    C. Untitled.bmp
    E. Untitled.tiff
    Explanation
    The correct answer is untitled.jpg, untitled.bmp, and untitled.tiff because these three file extensions (.jpg, .bmp, .tiff) are commonly used for graphics files. The other options (.nfo and .ogg) are not typically associated with graphics files.

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  • 7. 

    Select the URL from the list below.

    Correct Answer
    B. Http://www.yahoo.com
    Explanation
    The correct answer is "http://www.yahoo.com" because it is the only option in the list that is a valid URL. The other options are an email address, a file path, and an IP address, which are not URLs.

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  • 8. 

    Which of the following programs is not an email client.

    • A.

      Microsoft Outlook 2003

    • B.

      Windows Live Mail

    • C.

      Mozilla Firefox

    • D.

      Outlook Express 6

    Correct Answer
    C. Mozilla Firefox
    Explanation
    Mozilla Firefox is a web browser, not an email client. While it does have some email capabilities, such as the ability to access webmail services, it is primarily used for browsing the internet and does not have the full functionality of a dedicated email client like Microsoft Outlook, Windows Live Mail, or Outlook Express. Therefore, Mozilla Firefox is not an email client.

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  • 9. 

    A modem is best defined as...

    • A.

      A device that allows you to connect your PC to to an internet service.

    • B.

      A piece of computer software that is used to browse the web. (eg: internet explorer)

    • C.

      An interconnected group of computers.

    • D.

      A program that prevents other people on the Internet from accessing your computer and your files.

    Correct Answer
    A. A device that allows you to connect your PC to to an internet service.
    Explanation
    A modem is a hardware device that enables a computer to connect to the internet by converting digital signals from the computer into analog signals that can be transmitted over telephone lines or cable. It allows the computer to establish a connection with an internet service provider (ISP) and access the internet. Therefore, the correct answer is "A device that allows you to connect your PC to an internet service."

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  • 10. 

    What is the shortcut for PASTE?

    • A.

      Ctrl + P

    • B.

      Ctrl + V

    • C.

      Ctrl + C

    • D.

      Caps Lock + V

    Correct Answer
    B. Ctrl + V
    Explanation
    The correct answer is Ctrl + V. This keyboard shortcut is used to paste copied or cut content into a document or application. It is a widely used shortcut in various operating systems and software programs.

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  • 11. 

    Which is not an operating system?

    • A.

      DOS

    • B.

      Windows

    • C.

      MS-Word

    • D.

      LINUX

    Correct Answer
    C. MS-Word
    Explanation
    MS-Word is not an operating system. It is a word processing software developed by Microsoft. Operating systems like DOS, Windows, and LINUX are software that manage computer hardware and software resources and provide common services for computer programs. MS-Word, on the other hand, is an application software used for creating, editing, and formatting documents.

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  • 12. 

    The brain of the computer. This part does the calculation, moving and processing of information.

    • A.

      CPU

    • B.

      RAM

    • C.

      Motherboard

    • D.

      Hard drive

    Correct Answer
    A. CPU
    Explanation
    The CPU, or Central Processing Unit, is often referred to as the brain of the computer because it is responsible for performing calculations, moving data, and processing information. It is the main component that executes instructions and carries out tasks in a computer system. The CPU is crucial for the overall performance and functionality of a computer, as it handles all the essential operations required for running programs and managing data.

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  • 13. 

    What does "www" stand for?

    • A.

      Wide World Web

    • B.

      Winding Web World

    • C.

      World Wide Web

    • D.

      None of the above

    Correct Answer
    C. World Wide Web
    Explanation
    The correct answer is "World Wide Web." "www" stands for World Wide Web, which is a system of interconnected documents and other resources, linked by hyperlinks and URLs. It is a global information space where users can access various types of information and communicate with others through websites and web applications.

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  • 14. 

    What is this computer component?

    • A.

      Video Card

    • B.

      Sound Card

    • C.

      RAM

    • D.

      Network Interface Card

    Correct Answer
    D. Network Interface Card
    Explanation
    A network interface card (NIC) is a computer component that allows a computer to connect to a network. It provides the necessary hardware to establish a wired or wireless connection to a local area network (LAN) or a wide area network (WAN). The NIC is responsible for transmitting and receiving data packets over the network, enabling communication between the computer and other devices or computers on the network. It is an essential component for accessing the internet, sharing files, and connecting to other devices in a network.

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  • 15. 

    What is this computer component?

    • A.

      RAM

    • B.

      CPU

    • C.

      Hard Disk

    • D.

      Motherboard

    Correct Answer
    B. CPU
    Explanation
    The CPU, or Central Processing Unit, is the component responsible for executing instructions and performing calculations in a computer. It is often referred to as the "brain" of the computer. The CPU processes data and controls the overall operation of the system. It is an essential component that determines the speed and performance of a computer.

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  • 16. 

    What is this computer component?

    • A.

      Hard drive

    • B.

      CPU

    • C.

      Chassis

    • D.

      Motherboard

    Correct Answer
    C. Chassis
    Explanation
    The correct answer is Chassis. A chassis is a computer component that houses and protects the internal hardware components of a computer. It provides structural support and helps in organizing the components in a secure manner. It also provides ports and connectors for external devices to be connected to the computer.

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  • 17. 

    What is this device?

    • A.

      Modem

    • B.

      Wireless Router

    • C.

      Video Card

    • D.

      Motherboard

    Correct Answer
    B. Wireless Router
    Explanation
    A wireless router is a device that allows multiple devices to connect to a network wirelessly. It acts as a central hub for internet connectivity, allowing devices such as smartphones, laptops, and tablets to access the internet and communicate with each other. It creates a Wi-Fi network and can provide internet access to multiple devices simultaneously. This device is commonly used in homes and offices to provide wireless internet access to a wide range of devices.

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  • 18. 

    What is the function of this device?

    • A.

      It performs all the arithmetic, logical operations of computer.

    • B.

      It is very high speed short term storage that CPU uses to store information temporarily. After the computer is turned off, any data stored will be lost.

    • C.

      It is used to store large amounts of data in a computer system, data is retained on this device even when the computer is turned off.

    • D.

      It is is used to generate and output images onto the display.

    Correct Answer
    C. It is used to store large amounts of data in a computer system, data is retained on this device even when the computer is turned off.
    Explanation
    The correct answer is that the device is used to store large amounts of data in a computer system, and the data is retained on this device even when the computer is turned off. This suggests that the device being referred to is a secondary storage device, such as a hard disk drive or solid-state drive, which is used to store data for long-term use. These devices have larger storage capacities compared to the other options mentioned and are designed to retain data even when the power is turned off.

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  • 19. 

    This is a measurement of speed over a network.

    • A.

      Megabytes

    • B.

      Bits

    • C.

      Megahertz

    • D.

      Megabits per second.

    Correct Answer
    D. Megabits per second.
    Explanation
    This question is asking for a measurement of speed over a network. The options given are Megabytes, Bits, Megahertz, and Megabits per second. Out of these options, Megabits per second is the most appropriate measurement for network speed. Megabytes refers to the size of data, not the speed. Bits and Megahertz are also not specifically used to measure network speed. Therefore, Megabits per second is the correct answer as it is commonly used to quantify the speed of data transmission over a network.

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  • 20. 

    Bandwidth

    • A.

      The speed at which data can be transferred from the server to the client.

    • B.

      A measurement of how much information can be carried in a given time period (usually a second) over a wired or wireless communications link.

    • C.

      A unit of information or computer storage equal to one billion bytes.

    • D.

      None of the above.

    Correct Answer
    B. A measurement of how much information can be carried in a given time period (usually a second) over a wired or wireless communications link.
    Explanation
    Bandwidth refers to the measurement of how much information can be carried in a given time period, typically a second, over a wired or wireless communications link. It represents the capacity or speed at which data can be transferred from a server to a client. This measurement is crucial in determining the efficiency and speed of data transmission in networks. The other options mentioned, such as the speed of data transfer or a unit of computer storage, are not accurate definitions of bandwidth.

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  • 21. 

    Download

    • A.

      A unit of information or computer storage equal to either 1,024 bytes (2 to the 10th power) or 1,000 bytes (10 to the 3rd power), depending on context

    • B.

      When you transmit data from your PC to another computer.

    • C.

      A local area network which uses high frequency radio signals to send and receive data over short distances.

    • D.

      When data is received on your PC. This includes, but is not limited to, viewing webpages, receiving e-mail, watching videos, getting movies, getting music and email attachments.

    Correct Answer
    D. When data is received on your PC. This includes, but is not limited to, viewing webpages, receiving e-mail, watching videos, getting movies, getting music and email attachments.
  • 22. 

    Ping

    • A.

      A measurement of data transferred to your local station from a specific network source.

    • B.

      A computer network tool used to test whether a particular host is reachable across an IP network; it is also used to self test the Network Interface Card (NIC) of the computer.

    • C.

      A sound used for testing your computer speakers.

    • D.

      None of the above.

    Correct Answer
    B. A computer network tool used to test whether a particular host is reachable across an IP network; it is also used to self test the Network Interface Card (NIC) of the computer.
    Explanation
    Ping is a computer network tool used to test the reachability of a host across an IP network. It sends a small packet of data to the host and waits for a response. If the host responds, it indicates that it is reachable. Ping is also used to self-test the Network Interface Card (NIC) of the computer, ensuring that it is functioning properly. Therefore, the correct answer describes the purpose and functionality of Ping accurately.

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  • 23. 

    Which operating system was the successor to Windows 98?

    • A.

      Windows Vista

    • B.

      Windows XP

    • C.

      Windows ME

    • D.

      Windows CE

    Correct Answer
    C. Windows ME
    Explanation
    Windows ME, also known as Windows Millennium Edition, was the successor to Windows 98. It was released by Microsoft in 2000 and was specifically designed for home users. Windows ME introduced several new features and improvements over Windows 98, including enhanced multimedia capabilities, improved system restore functionality, and better support for digital devices. However, it was not as stable or widely adopted as its predecessor, Windows XP, which was released a year later.

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  • 24. 

    Which of the following is not an internet browser?

    • A.

      Safari

    • B.

      Firefox

    • C.

      Opera

    • D.

      Thunderbird

    Correct Answer
    D. Thunderbird
    Explanation
    Thunderbird is not an internet browser; it is an email client developed by Mozilla. While Safari, Firefox, and Opera are popular internet browsers used to access and navigate the internet, Thunderbird is primarily used for managing email accounts and messages.

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  • 25. 

    The internet was invented by

    • A.

      Bill Gates

    • B.

      The US Department of Defense

    • C.

      Steve Jobs

    • D.

      Albert Einstein

    Correct Answer
    B. The US Department of Defense
    Explanation
    The correct answer is the US Department of Defense. The internet was originally developed by the US Department of Defense in the late 1960s as a means of communication and sharing information between different computers. It was initially known as ARPANET and was primarily used by the military and academic institutions. Over time, the internet evolved and expanded to become the global network that we know today.

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