Information Technology Support Test: Quiz!

21 Questions | Total Attempts: 311

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Information Technology Support Test: Quiz! - Quiz

Below is an Information Technology Support Test! Since computers are used in almost every industry and hold data for a lot of time, which is accessible to different people, it is important to ensure that the system is well maintained and not changed without authorization. Take this quiz and see just how good you are at ensuring this happens.


Questions and Answers
  • 1. 
    Which of the following is NOT a type of motherboard expansion slot?
    • A. 

      ISA

    • B. 

      PCI

    • C. 

      AGP

    • D. 

      ATX

  • 2. 
    Which of the following is NOT a type of RAM?  
    • A. 

      DIMM

    • B. 

      EPROM

    • C. 

      DDR2

    • D. 

      RIMM

  • 3. 
    What does FDISK do? 
    • A. 

      Performs low-level formatting of the hard drive

    • B. 

      Fixes bad sectors on the hard drive

    • C. 

      Recovers lost clusters on the hard drive

    • D. 

      Creates partitions on the hard drive

  • 4. 
    What type of connector is used to plug a telephone line into a modem?
    • A. 

      RJ-45

    • B. 

      RJ-11

    • C. 

      RJ-10

    • D. 

      RS-232

  • 5. 
    Toner cartridge is used in?
    • A. 

      Inkjet Plotter

    • B. 

      Laser Printer

    • C. 

      Thermal Printer

    • D. 

      Dot Matrix printer

    • E. 

      InkJet Printer

  • 6. 
    Identify the tab in Task Manager that enables you to start a program that is not running on your system.
    • A. 

      Processes tab

    • B. 

      Performance tab

    • C. 

      Applications tab

    • D. 

      Networking tab

  • 7. 
    Which are examples of wireless encryption? 
    • A. 

      VPN

    • B. 

      PPP

    • C. 

      WEP

    • D. 

      MAC

    • E. 

      WPA

    • F. 

      WPA2

    • G. 

      TCP

    • H. 

      WEP2

  • 8. 
    Which wireless standard is faster?
    • A. 

      IEEE 802.11b

    • B. 

      IEEE 802.11g

    • C. 

      IEEE 802.6

    • D. 

      IEEE 802.11a

    • E. 

      IEEE 802.11n

  • 9. 
    Which command will reveal your Windows XP computer IP address?
    • A. 

      Ipconfig

    • B. 

      Xpconfig

    • C. 

      Configsys

    • D. 

      Sysconfig

  • 10. 
    What does the term "Map Network Drive" mean?
    • A. 

      Divide the host HDD into memory locations.

    • B. 

      Create a shortcut to a network location.

    • C. 

      Trace the path to the local area network gateway.

    • D. 

      Send instructions to a user to access the remote local area network.

    • E. 

      A schematic drawing of all network adapter locations on the network system.

  • 11. 
    Which item is an example of a physical network address?
    • A. 

      IP address

    • B. 

      Workstation name

    • C. 

      MAC address

    • D. 

      Www.rezolvit.ro

    • E. 
  • 12. 
    Which are the default settings for a Windows XP computer network adapter?
    • A. 

      DHCP and configured as part of a workgroup.

    • B. 

      DHCP and configured as a part of a domain.

    • C. 

      Static IP address and configured as part of a workgroup.

    • D. 

      Static IP address and configured as part of a domain.

    • E. 

      There are no default settings for a Windows XP network adapter card.

  • 13. 
    What is the purpose of a DNS server?
    • A. 

      To resolve MAC addresses to NetBIOS names.

    • B. 

      To resolve IP addresses to domain names

    • C. 

      To resolve IP addresses to MAC address

    • D. 

      To resolve domain names to IP addresses.

  • 14. 
    What is the default port number for SMTP?
    • A. 

      21

    • B. 

      22

    • C. 

      25

    • D. 

      28

  • 15. 
    Most garbage prints are the result of using _____________
    • A. 

      Obsolete firmware

    • B. 

      Old toner cartridges

    • C. 

      Incorrect drivers

    • D. 

      Incorrect printer settings

  • 16. 
    What is the difference between the Bcc field and the CC field?
    • A. 

      Recipients specified in the Cc field are not displayed to other recipients.

    • B. 

      Recipients specified in the Bcc field are not displayed to other recipients.

    • C. 

      The Bcc field can only use addresses that are stored in a distribution list.

    • D. 

      The Bcc field can only use addresses that are stored in your address book.

  • 17. 
    In Windows XP, how do you access advanced startup options?
    • A. 

      By pressing the spacebar when prompted to do so

    • B. 

      By holding down Ctrl+Alt+Del after the Windows logo displays for the first time

    • C. 

      By pressing Esc after the OS menu displays

    • D. 

      By pressing F8 during the first phase of the boot process

  • 18. 
    What is the first step in the troubleshooting process?
    • A. 

      Talk to the customer

    • B. 

      Gather technical information

    • C. 

      Eliminate possibilities

    • D. 

      Document your work

  • 19. 
    Windows XP includes a feature called a ______________, which is a copy of your system configuration that can be used to roll back the system to a previous state if a configuration error occurs.
    • A. 

      Restore point

    • B. 

      Repair point

    • C. 

      Rollback point

    • D. 

      Registry

  • 20. 
    You are using MS Outlook 2003 or MS Outlook 2007. What is the file type that contains the autocomplete cache?
    • A. 

      .nk2

    • B. 

      .pst

    • C. 

      .nk1

    • D. 

      .dat

  • 21. 
    If you are using an IMAP account and Outlook Express mail client, where are the messages stored?
    • A. 

      In a local folder in Outlook Express

    • B. 

      On the email server

    • C. 

      On another computer in the local network

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