This quiz evaluates knowledge of internal IT support processes and tools for PB employees, covering registry editing, file extensions, SharePoint access, service level agreements, MFA resets, and WiFi configuration.
SR to SharePoint team
SRM Ticket
Need to contact the owner of the SharePoint
SharePoint sites do not require approval to access
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Mail.o365.pb.com
O365.mail.pb.com
Mymail.pb.com
Outlook.office365.com
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El Capitan
Lion
Sierra
High Sierra
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Wipro ISS team
TCS IAM Team
IBM Apps Team
Accenture Team
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Regedit.exe
Regedit.msc
Rgedit.exe
Rgedit.msc
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YES
NO
MAYBE
Security team reset it
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F2
F12
F8
F9
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Only PB Employees
Only Contractors
Both A & B
Only HR access it
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.ost
.pst
.nst
.exe
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P-INT
P-CCM
P-NET
P-COM
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.xls
.xlxs
.txt
.csv
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Internet explorer
Microsoft Edge
Google Chrome
Mozilla Firefox
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Follow up with resolver group and attach the action in Work log
Chat with Tech from Resolver group
Send an email to Resolver group
Contact Incident Manager
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5 Business day
1 Business day
No SLA
4 Hrs
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Only ISS Outages
All Outages except PSG ORT
PSG Outages
For Critical tickets
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SMAX & VPN issue
Outlook issue
Air watch Agent configuration
Asignet issue
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YES
NO
MAYBE
Only on Wifi
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Security team
TC.ISS.Support.Tandem
TE.PbP.UK.Ireland
IT.AMS.PSG.PBP.Tandem
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SRM ticket
SR to Security
SN1 decommissioned
SRM ticket & SR to Security
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