Chapter 01: IT Support Of Organizational Performance

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Technical Support Quizzes & Trivia

Most of the businesses in the world today are paperless and most of their files are saved in computers or the cloud. This puts more importance in ensuring the files are safe and cannot be corrupted. We have covered this in chapter one on IT support of organizational performance and it is important for you to be up to date with what you have covered before the exams are due. Give this quiz a try and get some practice.


Questions and Answers
  • 1. 

    What does conducting business in the digital economy mean?

    • A.

      Using Web-based systems on the Internet and other electronic networks to do transactions electronically.

    • B.

      Allowing customers to buy services or products from a Web site using wireline or wireless devices.

    • C.

      Minimizing human intervention in business transactions by replacing people with information technologies.

    • D.

      Using information and communication technologies to gain an advantage over competitors.

    Correct Answer
    A. Using Web-based systems on the Internet and other electronic networks to do transactions electronically.
    Explanation
    Conducting business in the digital economy refers to using Web-based systems on the Internet and other electronic networks to perform transactions electronically. This involves utilizing technology to enable online transactions, such as buying services or products from a website using wireline or wireless devices. It emphasizes the use of information and communication technologies to facilitate business transactions and streamline processes, reducing the need for human intervention. This approach allows businesses to leverage the advantages of digital platforms and gain a competitive edge over their competitors.

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  • 2. 

    Which of the following is not one of the standard ways that a digital enterprise uses networks of computers to connect electronically?

    • A.

      All its internal parts via an intranet.

    • B.

      All its business partners via the Internet.

    • C.

      All its employees via wireless networks.

    • D.

      All its business partners via an extanet.

    Correct Answer
    C. All its employees via wireless networks.
    Explanation
    The given correct answer is "all its employees via wireless networks." This is not one of the standard ways that a digital enterprise uses networks of computers to connect electronically. While a digital enterprise may use wireless networks to connect its employees to the internet or intranet, it is not considered a standard way of connecting all employees. Most digital enterprises use wired networks or a combination of wired and wireless networks to connect all their employees.

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  • 3. 

    Which of the following is not a major characteristic of the digital economy?

    • A.

      Increased globalization

    • B.

      Decrease in the rate of obsolescence.

    • C.

      Increase in the number of physical markets.

    • D.

      Increase in fraud and cybercons

    Correct Answer
    C. Increase in the number of physical markets.
    Explanation
    The digital economy is characterized by increased globalization, a decrease in the rate of obsolescence, and an increase in fraud and cybercrime. However, an increase in the number of physical markets is not a major characteristic of the digital economy. The digital economy is primarily focused on online platforms and digital transactions, which reduce the need for physical marketplaces.

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  • 4. 

    The collection of computing systems used by an organization is broadly termed:

    • A.

      Information technology

    • B.

      Electronic commerce

    • C.

      Value-added network

    • D.

      Extranet

    Correct Answer
    A. Information technology
    Explanation
    The correct answer is information technology because it refers to the collection of computing systems used by an organization. Information technology encompasses hardware, software, networks, and other technology-related resources that are utilized to store, process, transmit, and manage information within an organization. It includes computers, servers, databases, software applications, and communication networks, among other components.

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  • 5. 

    Which of the following factors is NOT an example of a major type of business pressure on companies?

    • A.

      Homogenous workforce

    • B.

      Powerful customers

    • C.

      Regulatory compliance

    • D.

      Terrorist attacks and homeland security

    Correct Answer
    A. Homogenous workforce
    Explanation
    A homogenous workforce refers to a situation where the employees in a company have similar backgrounds, skills, and characteristics. This is not an example of a major type of business pressure because it does not create external challenges or demands on the company. On the other hand, powerful customers, regulatory compliance, and terrorist attacks and homeland security are all examples of major types of business pressures. Powerful customers can exert pressure on companies to meet their demands, regulatory compliance requires companies to adhere to specific laws and regulations, and terrorist attacks and homeland security issues can disrupt business operations and create new challenges.

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  • 6. 

    Characteristics of a digital economy include all of the following EXCEPT:

    • A.

      Widespread use of digitizable products like databases, news, information, books, and musical CDs

    • B.

      A decrease in geographic boundaries

    • C.

      Elimination of all traditional intermediaries

    • D.

      Consumers and firms conducting financial transactions digitally

    Correct Answer
    C. Elimination of all traditional intermediaries
    Explanation
    A digital economy is characterized by widespread use of digitizable products, a decrease in geographic boundaries, and consumers and firms conducting financial transactions digitally. However, the elimination of all traditional intermediaries is not a characteristic of a digital economy. Traditional intermediaries, such as banks or brokers, may still play a role in facilitating transactions or providing services in a digital economy.

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  • 7. 

    Scanners read wireless signals from items that have ___________ that are either attached or embedded in them.

    • A.

      RFID tags

    • B.

      EDI tags

    • C.

      ATM chips

    • D.

      XML tags

    Correct Answer
    A. RFID tags
    Explanation
    Scanners are able to read wireless signals from items that have RFID tags attached or embedded in them. RFID tags are small electronic devices that contain a unique identifier and are used for tracking and identifying objects. When a scanner emits a radio frequency signal, the RFID tag responds by transmitting its unique identifier back to the scanner, allowing for easy and efficient identification of the item.

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  • 8. 

    Advantages of the new economy's way of doing business over the old way include all of the following EXCEPT:

    • A.

      Lower cost

    • B.

      Greater speed

    • C.

      IT-based competitive advantage

    • D.

      Less convenience

    Correct Answer
    D. Less convenience
    Explanation
    The new economy's way of doing business offers several advantages over the old way, such as lower cost, greater speed, and IT-based competitive advantage. However, it does not offer less convenience. In fact, the new economy often emphasizes convenience through technologies like online shopping, mobile apps, and automated processes. Therefore, "less convenience" is not an advantage of the new economy's way of doing business.

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  • 9. 

    A(n) ____________ is a method of doing business by which a company can generate revenue to sustain itself.

    • A.

      Adaptive strategy

    • B.

      Business model

    • C.

      Electronic commerce Web site

    • D.

      Operations model

    Correct Answer
    B. Business model
    Explanation
    A business model refers to the method or approach adopted by a company to generate revenue and sustain itself. It outlines how the company creates, delivers, and captures value from its products or services. It includes various components such as target market, value proposition, revenue streams, cost structure, and key activities. By having a well-defined business model, a company can effectively generate revenue and ensure its long-term viability in the market.

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  • 10. 

    Which of the following is true about electronic marketplaces (e-marketplaces)?

    • A.

      They have existed in isolated applications since the late-1990s.

    • B.

      Fully computerized e-marketplaces were introduced in the early-2000s.

    • C.

      They have introduced operating efficiencies to trading

    • D.

      Most e-marketplaces have not been profitable

    Correct Answer
    C. They have introduced operating efficiencies to trading
    Explanation
    Electronic marketplaces, also known as e-marketplaces, have introduced operating efficiencies to trading. This means that these online platforms have made trading processes more efficient and streamlined. By digitizing and automating various aspects of trading, e-marketplaces have eliminated manual and time-consuming tasks, such as paperwork and physical transactions. This has resulted in faster and more cost-effective transactions for buyers and sellers. Additionally, e-marketplaces have also facilitated easier access to a wider range of products and services, connecting buyers and sellers from different geographical locations. Overall, the introduction of e-marketplaces has improved the efficiency and effectiveness of trading processes.

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  • 11. 

    A digital enterprise uses computer networks to electronically connect its internal parts via a(n) _________ .

    Correct Answer
    intranet
    Explanation
    A digital enterprise uses computer networks to electronically connect its internal parts via an intranet. An intranet is a private network that is accessible only to authorized members within an organization. It allows employees to share information, collaborate on projects, and access company resources such as databases and documents. By using an intranet, a digital enterprise can streamline communication and improve efficiency within the organization.

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  • 12. 

    A digital enterprise uses computer networks to electronically connect its business partners via the Internet, or via a secured Internet called a(n) _________ .

    Correct Answer
    extranet
    Explanation
    A digital enterprise uses computer networks to electronically connect its business partners via the Internet, or via a secured Internet called an extranet. An extranet is a private network that allows authorized external users to access certain parts of an organization's intranet or internal network. It provides a secure and controlled environment for sharing information, collaborating, and conducting business transactions with trusted partners outside of the organization's internal network.

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  • 13. 

    The infrastructure for digital organizations and EC is ______________, also known as distributed computing, which connects computers and other electronic devices via telecommunication networks.

    Correct Answer
    networked computing
    computer network
    networking computer
    linked
    Explanation
    The correct answer is "networked computing, computer network, networking computer, linked". This is because the infrastructure for digital organizations and EC is commonly referred to as networked computing, which involves connecting computers and electronic devices through telecommunication networks. It can also be described as a computer network or networking computer, as it involves linking these devices together.

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  • 14. 

    .  _________  is an arrangement in which marketing partners place a banner ad for a company, such as Amazon.com, on their Web site.  

    Correct Answer
    Affiliate marketing
    Explanation
    Affiliate marketing is an arrangement where marketing partners place a banner ad for a company on their website. This allows the company to reach a wider audience and drive traffic to their website. The marketing partners, also known as affiliates, earn a commission for every sale or lead generated through their website. This form of marketing is beneficial for both the company and the affiliates as it helps increase brand visibility and generates additional income for the affiliates.

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  • 15. 

    _________  is a set of devices such as processor, monitor, keyboard, and printer that together accept data and information, process, and display them.

    Correct Answer
    Hardware
    Explanation
    The term "hardware" refers to a collection of physical devices that work together to accept data and information, process it, and display it. This includes components such as the processor, monitor, keyboard, and printer. These devices are essential for the functioning of a computer system and allow users to input and output data, as well as perform various tasks.

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  • 16. 

    _________ is a set of programs that instruct the hardware to process data.  

    Correct Answer
    Software
    Explanation
    Software is a set of programs that provide instructions to the hardware on how to process data. It is a collection of code written in a programming language that enables computers to perform specific tasks or functions. Without software, the hardware would be unable to carry out any operations or tasks effectively. Therefore, software plays a crucial role in facilitating the functioning and utilization of computer systems.

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  • 17. 

    You are registering for the next semester at your university.  The combination of your previous experience registering, your major, the courses you need, the prerequisites for each course, the times you need each course, and the professors teaching each section, as well as your work schedule, means that you are using _____ to select your class schedule.

    Correct Answer
    Knowledge
    Explanation
    In order to select your class schedule for the next semester, you are using your knowledge. This knowledge includes your previous experience registering for classes, your major requirements, the courses you need to take, the prerequisites for each course, the times the courses are offered, the professors teaching each section, and also taking into account your work schedule. This accumulated knowledge helps you make informed decisions and choose the most suitable class schedule for yourself.

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  • 18. 

    The list of all your purchases from Amazon (books bought, price paid, dates) would be considered to be:

    Correct Answer
    information
    Explanation
    The list of all your purchases from Amazon (books bought, price paid, dates) would be considered as information because it provides data about the specific items purchased, the amount paid for them, and the dates of the transactions. This collection of details can be processed, analyzed, and used to gain insights or make informed decisions about your buying habits, preferences, or budgeting. Hence, it qualifies as information rather than just raw data.

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  • 19. 

    An organization’s _____ consists of the physical facilities, IT components, IT services, and IT management that will support the entire organization.

    Correct Answer
    IT infrastructure
    Information Technology infrastructure
    Explanation
    The correct answer for this question is IT infrastructure or Information Technology infrastructure. This refers to the combination of physical facilities, IT components, IT services, and IT management that are necessary to support the operations of an organization. It includes hardware, software, networks, data centers, servers, and other technology resources that are required to enable the organization to function effectively and efficiently.

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  • 20. 

    BONUS QUESTIONWhat was the first computer

    Correct Answer
    ENIAC
    Explanation
    ENIAC is considered the first general-purpose electronic computer. It was developed during World War II and completed in 1945. ENIAC was designed to perform complex calculations and was used for various purposes, including military calculations and scientific research. It was a massive machine that occupied a large room and used vacuum tubes for processing. ENIAC's development paved the way for modern computers, as it introduced concepts like electronic storage, parallel processing, and programmability. Its significance lies in being a groundbreaking innovation that revolutionized computing technology.

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