Team Pao Itg Quiz 1

10 Questions | Total Attempts: 32

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Team Pao Itg Quiz 1 - Quiz

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Questions and Answers
  • 1. 
    Ervin called in saying that he is unable to connect to his banking website. Which ITG should you use?
    • A. 

      Cannot Surf

    • B. 

      Cannot Receive Emails

    • C. 

      Cannot Send Emails

    • D. 

      None of the above

  • 2. 
    Don called in saying that his emails are not showing on his new laptop, however, he can still send and receive emails on his other devices. Which ITG should you use?
    • A. 

      Missing Emails

    • B. 

      Cannot Receive emails

    • C. 

      How to set up Xfinity in Emails

    • D. 

      None of the above.

  • 3. 
    Mhica called in saying that she can login to our Xfinity websites however the mailbox page is not loading when he clicks on the email link. What ITG should we use?
    • A. 

      Cannot Surf

    • B. 

      Cannot Receive emails

    • C. 

      Access Requires Highspeed internet

    • D. 

      None of the above

  • 4. 
    Lanze called in saying that the calls from his home phone are not being forwarded to his cellphone. What ITG should we use?
    • A. 

      No dial tone

    • B. 

      Call Quality

    • C. 

      Voicemail issue

    • D. 

      None of the above

  • 5. 
     Grey called in saying that he bought his own modem and is asking for us to add this on his account. What ITG should we use?
    • A. 

      Informational Issue

    • B. 

      Cannot Surf

    • C. 

      Voicemail issue

    • D. 

      None of the above

  • 6. 
    Socorro , Cherry for short, said that she is unable to access her favorite website, Facebook. She is very mad since it has been 2 days now since she last posted her selfie photo on the said site. Everytime she will try to access it, she is getting the Xfinity Activation page. What ITG to should we use?
    • A. 

      Xfinity Internet Activation

    • B. 

      Informational Issue

    • C. 

      Cannot Surf

    • D. 

      None of the above

  • 7. 
    Cha is setting up a plan to "surprise" her friend. She call in and would like to activate her call waiting so she would not miss a call from all her accomplish . What ITG should we use?
    • A. 

      Features Issue

    • B. 

      Call Quality

    • C. 

      Informational Issue

    • D. 

      None of the above

  • 8. 
    Carding said that he is unable to call Jess, however, he can call her other girl friends. What ITG should you use?
    • A. 

      Features Issues

    • B. 

      Cannot make calls

    • C. 

      Cannot receive calls

    • D. 

      None of the above

  • 9. 
    Bernard called in saying that the name for his caller ID is incorrect. It should show "VHURN" and not "BERN". What ITG should you use?
    • A. 

      No dial tone

    • B. 

      Features Issue

    • C. 

      Call Quality

    • D. 

      None of the above

  • 10. 
    Ricky, a very famous commercial model for a liver supplement medicine, is travelling to Bulacan, using his Montaño sports car, to meet Erika. He stopped at a sari sari store and called us saying that he is connected to our wireless connection but is unable to access google maps. What ITG should you use to help RIcky the liver boy?
    • A. 

      Cannot Surf

    • B. 

      Xfinity Wireless Settings

    • C. 

      Xfinity Hotspots Issues

    • D. 

      None of the above

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