Team Pao Itg Quiz 1

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| By Paolocabigting
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Paolocabigting
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Quizzes Created: 1 | Total Attempts: 99
| Attempts: 99
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  • 1/10 Questions

    Carding said that he is unable to call Jess, however, he can call her other girl friends. What ITG should you use?

    • Features Issues
    • Cannot make calls
    • Cannot receive calls
    • None of the above
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About This Quiz

Team Pao ITG Quiz 1 assesses knowledge in using ITGs to troubleshoot common internet issues for Xfinity services. It covers scenarios such as website connection problems, email setup, and modem registration, enhancing skills in technical support and problem resolution.

Team Pao Itg Quiz 1 - Quiz

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  • 2. 

    Ricky, a very famous commercial model for a liver supplement medicine, is travelling to Bulacan, using his Montaño sports car, to meet Erika. He stopped at a sari sari store and called us saying that he is connected to our wireless connection but is unable to access google maps. What ITG should you use to help RIcky the liver boy?

    • Cannot Surf

    • Xfinity Wireless Settings

    • Xfinity Hotspots Issues

    • None of the above

    Correct Answer
    A. Xfinity Hotspots Issues
  • 3. 

    Ervin called in saying that he is unable to connect to his banking website. Which ITG should you use?

    • Cannot Surf

    • Cannot Receive Emails

    • Cannot Send Emails

    • None of the above

    Correct Answer
    A. Cannot Surf
    Explanation
    The correct answer is "Cannot Surf." This option is the most relevant because Ervin mentioned that he is unable to connect to his banking website. "Cannot Surf" refers to the inability to access or connect to the internet, which aligns with Ervin's issue of not being able to connect to the banking website. The other options, "Cannot Receive Emails" and "Cannot Send Emails," are not applicable to the given situation as Ervin's problem is specifically related to internet connectivity rather than email functionality.

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  • 4. 

    Lanze called in saying that the calls from his home phone are not being forwarded to his cellphone. What ITG should we use?

    • No dial tone

    • Call Quality

    • Voicemail issue

    • None of the above

    Correct Answer
    A. None of the above
    Explanation
    The question asks which ITG (Issue Type Group) should be used to address Lanze's problem of calls not being forwarded from his home phone to his cellphone. However, none of the provided options (no dial tone, call quality, voicemail issue) seem to directly relate to this specific problem. Therefore, none of the above options are the correct ITG to use in this case.

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  • 5. 

    Socorro , Cherry for short, said that she is unable to access her favorite website, Facebook. She is very mad since it has been 2 days now since she last posted her selfie photo on the said site. Everytime she will try to access it, she is getting the Xfinity Activation page. What ITG to should we use?

    • Xfinity Internet Activation

    • Informational Issue

    • Cannot Surf

    • None of the above

    Correct Answer
    A. Cannot Surf
    Explanation
    The correct answer is "Cannot Surf." The explanation for this is that Socorro is unable to access her favorite website, Facebook, and instead keeps getting redirected to the Xfinity Activation page. This indicates that she is experiencing a problem with her internet connection, specifically with accessing websites. Therefore, the appropriate ITG to use in this situation would be "Cannot Surf," as it accurately describes the issue Socorro is facing.

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  • 6. 

    Don called in saying that his emails are not showing on his new laptop, however, he can still send and receive emails on his other devices. Which ITG should you use?

    • Missing Emails

    • Cannot Receive emails

    • How to set up Xfinity in Emails

    • None of the above.

    Correct Answer
    A. How to set up Xfinity in Emails
    Explanation
    The reason why "How to set up Xfinity in Emails" is the correct answer is because the issue mentioned by Don is specific to his new laptop and not his other devices. This suggests that the problem may be related to the configuration or setup of his Xfinity email account on the new laptop. By selecting this option, the ITG can provide Don with the necessary instructions or support to properly set up his Xfinity email account on his new laptop, allowing him to view his emails.

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  • 7. 

     Grey called in saying that he bought his own modem and is asking for us to add this on his account. What ITG should we use?

    • Informational Issue

    • Cannot Surf

    • Voicemail issue

    • None of the above

    Correct Answer
    A. Cannot Surf
    Explanation
    The correct answer is "Cannot Surf." This is because Grey is calling in to report that he bought his own modem and is unable to surf the internet. This indicates that there is an issue with his internet connection, specifically the inability to access the internet. Therefore, the appropriate ITG to use in this situation would be "Cannot Surf."

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  • 8. 

    Bernard called in saying that the name for his caller ID is incorrect. It should show "VHURN" and not "BERN". What ITG should you use?

    • No dial tone

    • Features Issue

    • Call Quality

    • None of the above

    Correct Answer
    A. None of the above
    Explanation
    The issue mentioned in the question is related to the caller ID name being incorrect. None of the options provided (No dial tone, Features Issue, Call Quality) are relevant to this specific problem. Therefore, none of the above options is the correct ITG (Information Technology Group) to use in this situation.

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  • 9. 

    Mhica called in saying that she can login to our Xfinity websites however the mailbox page is not loading when he clicks on the email link. What ITG should we use?

    • Cannot Surf

    • Cannot Receive emails

    • Access Requires Highspeed internet

    • None of the above

    Correct Answer
    A. Access Requires Highspeed internet
    Explanation
    The correct answer is "Access Requires Highspeed internet." This is because Mhica is able to login to the Xfinity websites but is unable to load the mailbox page when clicking on the email link. This suggests that the issue is not with the website or email service itself, but rather with the internet speed. Mhica may not have a high-speed internet connection, which is required to load the mailbox page.

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  • 10. 

    Cha is setting up a plan to "surprise" her friend. She call in and would like to activate her call waiting so she would not miss a call from all her accomplish . What ITG should we use?

    • Features Issue

    • Call Quality

    • Informational Issue

    • None of the above

    Correct Answer
    A. Informational Issue
    Explanation
    The correct answer is "Informational Issue" because Cha is calling in to activate her call waiting feature. This is not related to any technical or quality issues with the call, but rather an informational request to set up a feature on her phone.

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Quiz Review Timeline (Updated): Mar 20, 2023 +

Our quizzes are rigorously reviewed, monitored and continuously updated by our expert board to maintain accuracy, relevance, and timeliness.

  • Current Version
  • Mar 20, 2023
    Quiz Edited by
    ProProfs Editorial Team
  • Mar 25, 2015
    Quiz Created by
    Paolocabigting
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