Technical Support Quizzes, Questions & Answers

Recent Technical Support Quizzes

This Hardware & Software Practice Quiz assesses skills in handling technical support scenarios effectively. It covers techniques for communication, problem-solving, and security awareness in IT support roles, enhancing both...

Questions: 105 | Attempts: 945 | Last updated: Jan 21, 2025

Sample Question
When dealing with customers on the phone that are not very comfortable with technology, which of the following techniques would be MOST helpful to ensure that effective communication is taking place?

Frequently paraphrase what the caller is saying.

Repeat what is being said multiple times so that the customer can understand exactly what to do.

Speak very slowly when replying to the customer.

Tell the customer to send an email stating exactly what the problem is that the communication between the two parties is clear.

Computer Technical Support Examination (Tse) Quiz

Computer Technical Support Examination (TSE) Quiz

Computer technical knowledge is an essential skill to upgrade your career. Take this "Computer Technical Support Examination (TSE) Quiz" to gauge your computer technical knowledge. The quiz contains questions ranging...

Questions: 50 | Attempts: 18733 | Last updated: Jul 11, 2024

Sample Question
Which of the following is an example of a web browser?

Google

Internet Explorer

Mac OSX

Microsoft Outlook

Customer care Quiz #9

Customer Care Quiz #9

Customer Care Quiz #9 assesses knowledge on J-Partner online tools, authorization codes, service upgrades, and support features. It enhances skills in managing technical service renewals and upgrades, crucial for effective...

Questions: 5 | Attempts: 299 | Last updated: Mar 21, 2023

Sample Question
True or False The J-Partner Online Renewal Tool is a centralized web-based application where partners can access information about their customers J-Care Technical Services renewals and their J-Partner Technical Services support renewals that are close to expiration.

True

False

Level 1 Remote Support

The 'Level 1 Remote Support' quiz assesses knowledge in using Telescan software for connecting to Prism or SDM servers. It covers installation, configuration, and troubleshooting of server software, emphasizing skills in IP...

Questions: 10 | Attempts: 335 | Last updated: Mar 22, 2023

Sample Question
What software product does Telescan use to connect and control your Prism or SDM servers?

UBNC

UNVC

UVNC

UBMC

Computer Technician Online Exam Practice Test

A computer technician is an expert who can identify, troubleshoot, and resolve problems such as servers, networking issues, various hardware and software errors, etc. This quiz is for all the people out there who are preparing...

Questions: 60 | Attempts: 34042 | Last updated: Sep 27, 2024

Sample Question
If you have a PC with an ATX motherboard and case, can you replace it with a BTX motherboard?

Yes!

Yes, if you set the jumpers

Yes, if you add more screw holes

Yes, if you remove some ports

No!

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