Customer care Quiz #9

Explanation
The J-Partner Online Renewal Tool is a centralized web-based application that allows partners to access information about their customers' J-Care Technical Services renewals and their own J-Partner Technical Services support renewals that are close to expiration.

Explanation
JPass is the correct answer because it is a platform that provides access to various tools and resources for customer service representatives. It is likely that the J-Partner authorization code can be found within the JPass platform, making it the appropriate choice for locating the code. The other options listed, such as LMS, Customer Service Intranet, PAM, and CAM, may not specifically contain the J-Partner authorization code or may not be as relevant for this particular task.

Explanation
Renewals can provide a quote for an upgrade of service because they are responsible for managing and renewing existing customer contracts. When a customer wants to upgrade their service, they need to contact the renewals department to discuss their options and receive a quote for the upgraded service. Renewals have the necessary information about the customer's current contract and can provide accurate pricing and details for the upgrade.

Explanation
Its is known as a Rewrite Filter License.

Explanation
Next Day support includes software downloads, JTAC access, and Next Business Day parts replacement. This means that customers who have Next Day support will have access to software downloads for their products, the ability to contact JTAC (Juniper Technical Assistance Center) for technical support, and the assurance that any faulty parts will be replaced within the next business day. Onsite Technician is not included in Next Day support.