Customer care Quiz #9
5 Questions
| Total Attempts: 165
Customer Care Quiz #9
Questions and Answers
- 1.True or False The J-Partner Online Renewal Tool is a centralized web-based application where partners can access information about their customers J-Care Technical Services renewals and their J-Partner Technical Services support renewals that are close to expiration.
- A.
True
- B.
False
- 2.How can customer service find a J-Partner authorization code if we need to find it ?
- A.
LMS
- B.
Customer Service Intranet
- C.
PAM
- D.
CAM
- E.
JPass
- 3.Who can provide a quote for an upgrade of service?
- A.
Inside Sales
- B.
ACC
- C.
Renewals
- D.
Logistics
- 4.True or False The AJAX license is actually referred to by Juniper as a Rewrite Filter subscription?
- A.
True
- B.
False
- 5.Next Day support includes what? Choose all that apply
- A.
Software downloads.
- B.
Onsite Technician.
- C.
JTAC access.
- D.
Next Business Day parts replacement.
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