Customer care Quiz #9

5 Questions | Total Attempts: 165

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Customer Care Quizzes & Trivia

Customer Care Quiz #9


Questions and Answers
  • 1. 
    True or False The J-Partner Online Renewal Tool is a centralized web-based application where partners can access information about their customers J-Care Technical Services renewals and their J-Partner Technical Services support renewals that are close to expiration.
    • A. 

      True

    • B. 

      False

  • 2. 
    How can customer service find a J-Partner authorization code if we need to find it ?
    • A. 

      LMS

    • B. 

      Customer Service Intranet

    • C. 

      PAM

    • D. 

      CAM

    • E. 

      JPass

  • 3. 
    Who can provide a quote for an upgrade of service?
    • A. 

      Inside Sales

    • B. 

      ACC

    • C. 

      Renewals

    • D. 

      Logistics

  • 4. 
    True or False The AJAX license is actually referred to by Juniper as a Rewrite Filter subscription?
    • A. 

      True

    • B. 

      False

  • 5. 
    Next Day support includes what? Choose all that apply
    • A. 

      Software downloads.

    • B. 

      Onsite Technician.

    • C. 

      JTAC access.

    • D. 

      Next Business Day parts replacement.

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