Tell the customer to refresh the webpage, because the offer will probably pop up again.
Offer to place the order for the customer yourself and provide them with the free shipping.
Give them the code that they can use so they can place the order themselves.
State that we do not have any free shipping offers, and apologize.
An order that was placed in our system, however does not yet have the succeeded settlement from the bank.
The lapse time between when the order is placed, and when the order shows up in OPUS.
The charge that is waiting to occur when a pre-sell item that was ordered arrives in stock and ships out to the customer.
An agreement for the exchange of goods that is not yet settled or is awaiting a confirmation.
The customer did not place any orders
They were placed under a different name so you have to ask the customer what that would be.
Pending charges have been created.
Transfer the call to the helpline so that they can look further into our system and find where the customer's orders are.
Ask a floorwalker or the helpline to delete the charges for you.
Fill out a pending removal form
Call the 800 number on the back of the customers card and let them know its ok to release the funds.
Transfer the call to the credits queue and they will put the funds back onto the customer's credit card.