Order Management Quizzes, Questions & Answers

Top Trending Quizzes

This quiz assesses knowledge on using NetSuite for order management, including search functions and order fulfillment processes.

Questions: 138 | Attempts: 571 | Last updated: Sep 2, 2024

Sample Question
What is the most popular way to search almost anything ??

A. Navigating the tabs

B. The save Quick Links

C. Using the Global Search

D. None of the above

Mobile Order & Pay App Quiz

This Mobile Order & Pay App Quiz assesses knowledge and procedures in handling mobile orders at a drive-through or in-store. It covers order marking, initial actions upon customer arrival, order confirmation, and receipt...

Questions: 10 | Attempts: 505 | Last updated: Mar 21, 2023

Sample Question
What is done differently on the sandwich wrap for an order when it says Mobile?

Nothing

Put a check for FT or DT, but leave out the number

Put an M for DT or FC

Put an M for DT or FC, Order number goes in the middle

The Library Of Exploration- September Quiz

The September quiz titled 'The Library of Exploration' assesses knowledge on the new 'Upcoming Tab' in the seller portal, focusing on order dispatch timelines, available filters, and features for managing promotions and e-Sugam...

Questions: 20 | Attempts: 85 | Last updated: Mar 21, 2023

Sample Question
What orders will be displayed under the new “Upcoming Tab”?

Orders expected to be placed in future by the customer, based on forecast

Orders under Flipkart Promotions

Orders that needs to be dispatched after a certain time

Orders under FA expected at the warehouse

Om200 - Drive 2.0 Distributor Order Management Assessment

Here's your chance to assess your understanding of the DRIVE 2.0 Distributor Order Management course. You must score an 80% or above to pass. If you do not pass, you will have the opportunity to retake it by...

Questions: 5 | Attempts: 201 | Last updated: Mar 22, 2023

Sample Question
An order amount recommendation from MillerCoors is called a _____________?

Suggest

Confirm

Vehicle Estimator

Chat/Email: Halloween Final 2015

The 'Chat\/Email: Halloween Final 2015' quiz tests knowledge on order processing, including carrier options, tax collection states, tracking identifiers, and refund policies. Essential for customer service and operations staff,...

Questions: 41 | Attempts: 103 | Last updated: Mar 20, 2023

Sample Question
Customers can use a Flex Label to return an order with which carrier(s)?

Any carrier

Fed Ex

UPS or USPS

UPS or Fed Ex or USPS

UPS only

USPS only

Recent Quizzes

Order Management Test 2015 - Va

Order Management Test 2015 - VA

The Order Management Test 2015 - VA assesses skills in handling specific order management scenarios, including invoice customization, RMA creation, and attaching documents to orders. It is designed for professionals involved in...

Questions: 24 | Attempts: 199 | Last updated: Mar 18, 2023

Sample Question
If you have a customer that needs to have their own parts in the invoice, what need to be done?

Look for this part number in oracle

Create a cross reference part

Reject the order

Manually enter the part

Joe Fresh Ecommerce Trivia Quiz!

Joe Fresh ECommerce Trivia Quiz!

Joe Fresh ECommerce Trivia Quiz assesses knowledge on handling customer service scenarios specific to Joe Fresh's online operations. It tests understanding of order management, issue resolution, and system navigation, essential...

Questions: 8 | Attempts: 162 | Last updated: Mar 21, 2023

Sample Question
What can we do for a customer who accidentally placed a duplicate order and it has passed 60 minutes since they ordered?

Bring the file forward and tell them we'll try and get our senior colleagues to cancel the order before it is processed.

Explain to the customer that since it's passed 60 minutes, we are unable to cancel. They can decline the order at the door and receive a full refund.

Cancel the duplicate order for the customer through Hybris.

Tell the customer that our senior colleagues always catch duplicate orders before they are sent out, so there is nothing to worry about - they will only receive one order.

30 Day Knowledge Quiz

The '30 Day Knowledge Quiz' assesses skills in handling customer orders and queries using Netsuite. It covers procedures like order placement, customer search, and shipping preferences, crucial for efficient customer service and...

Questions: 20 | Attempts: 171 | Last updated: Mar 20, 2023

Sample Question
What page do you pull up when a customer calls in and would like to place an order?

Sales Order

Cash Sale

Invoice

Credit Memo

Prove IT #5 09212011 Customer care Quiz

PROVE IT #5 09212011 Customer Care quiz

The PROVE IT #5 09212011 Customer Care quiz assesses skills in handling customer queries related to order issues, such as missing promotions and order returns. It evaluates the ability to navigate company resources and manage...

Questions: 10 | Attempts: 372 | Last updated: Mar 18, 2023

Sample Question
A customer calls in and states that they saw a code on the website for free shipping over $75 and it is no longer there, and it is not taking the free shipping off of her order. What steps should you take to further help the customer?

Tell the customer to refresh the webpage, because the offer will probably pop up again.

Offer to place the order for the customer yourself and provide them with the free shipping.

Give them the code that they can use so they can place the order themselves.

State that we do not have any free shipping offers, and apologize.

Q2c02 - Order Management - Kc

Q2C02 - Order Management - KC

Questions: 10 | Attempts: 165 | Last updated: Mar 16, 2023

Sample Question
What is an example of why an item would be on Delivery Block?

TANN line item

Order on credit hold

Delivery block on customer master

All of the above

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