Mobile Order & Pay App Quiz

Reviewed by Editorial Team
The ProProfs editorial team is comprised of experienced subject matter experts. They've collectively created over 10,000 quizzes and lessons, serving over 100 million users. Our team includes in-house content moderators and subject matter experts, as well as a global network of rigorously trained contributors. All adhere to our comprehensive editorial guidelines, ensuring the delivery of high-quality content.
Learn about Our Editorial Process
| By Mturow
M
Mturow
Community Contributor
Quizzes Created: 1 | Total Attempts: 508
| Attempts: 509
SettingsSettings
Please wait...
  • 1/9 Questions

    Is [your statement here] true or false?

    • True
    • False
Please wait...
About This Quiz

This Mobile Order & Pay App Quiz assesses knowledge and procedures in handling mobile orders at a drive-through or in-store. It covers order marking, initial actions upon customer arrival, order confirmation, and receipt handling, focusing on efficiency and customer service skills.

Mobile Order & Pay App Quiz - Quiz

Quiz Preview

  • 2. 

    What happens when you press the SELECT/LOOK-UP ORDER button?

    • The order goes to the kitchen

    • The receipt prints

    • The order shows up on the OCU (DT screen) to be confirmed

    Correct Answer
    A. The order shows up on the OCU (DT screen) to be confirmed
    Explanation
    When you press the SELECT/LOOK-UP ORDER button, the order will appear on the OCU (DT screen) for confirmation. This means that the order is being displayed on the order confirmation unit (DT screen) for further action or verification. It does not mention anything about the order going to the kitchen or the receipt printing, so these options are not relevant to the action of pressing the SELECT/LOOK-UP ORDER button.

    Rate this question:

  • 3. 

    What do u do when someone walks into the store and says “I am picking up a mobile order”?

    • Press TOTAL and TO MOBILE ORDERING

    • Ask their name and check for the receipt at the expeditor and see if the food is ready

    • C. Tell them we do not have mobile ordering

    Correct Answer
    A. Ask their name and check for the receipt at the expeditor and see if the food is ready
    Explanation
    When someone walks into the store and says "I am picking up a mobile order," the appropriate action would be to ask their name and check for the receipt at the expeditor to see if the food is ready. This ensures that the person is indeed picking up a mobile order and allows the staff to verify the order and prepare it for pickup.

    Rate this question:

  • 4. 

    What three things would you prepare immediately after receiving the mobile order ticket at the expeditor station?

    • Deserts, Coffee, Frappe

    • Shakes, Fries, Onion Rings

    • Smoothies, Shakes, Frappes

    Correct Answer
    A. Smoothies, Shakes, Frappes
    Explanation
    After receiving the mobile order ticket at the expeditor station, the three things that should be prepared immediately are smoothies, shakes, and frappes. These items are likely to be cold beverages that can be quickly made and served to the customer. Deserts, coffee, fries, onion rings, and other items mentioned in the options may take more time to prepare or may not be suitable for immediate serving after receiving the order ticket.

    Rate this question:

  • 5. 

    What is done differently on the sandwich wrap for an order when it says Mobile?

    • Nothing

    • Put a check for FT or DT, but leave out the number

    • Put an M for DT or FC

    • Put an M for DT or FC, Order number goes in the middle

    Correct Answer
    A. Put an M for DT or FC, Order number goes in the middle
    Explanation
    When an order says "Mobile", the sandwich wrap is prepared differently by putting an "M" for either DT (Drive-Thru) or FC (Front Counter). Additionally, the order number is placed in the middle of the sandwich wrap. This allows for easy identification and organization of mobile orders.

    Rate this question:

  • 6. 

    What do you do as the final step after You CONFIRM ORDER? What does this do?

    • A. Press TOTAL; Sends order to kitchen

    • Nothing. You are done.

    • Press OLDEST UNPAID (RECALL); Prints customer receipt

    Correct Answer
    A. Press OLDEST UNPAID (RECALL); Prints customer receipt
    Explanation
    After confirming the order, the final step is to press OLDEST UNPAID (RECALL). This action will print the customer receipt.

    Rate this question:

  • 7. 

    Where does the customer receipt print for a mobile order at the front counter?

    • There is no customer receipt

    • The POS you are using

    • The manager terminal

    Correct Answer
    A. The manager terminal
    Explanation
    The customer receipt for a mobile order at the front counter prints at the manager terminal. This means that the receipt is not printed at the front counter or on the POS being used. The manager terminal is where the receipt is generated for the customer to collect their order.

    Rate this question:

  • 8. 

    When a guest pulls up to drive through and says “I am picking up a mobile order”, what are the first 3 things you do?

    • Look for receipt, tell expeditor to put it together, accept money

    • (On POS) TOTAL, TO MOBILE ORDERING, Highlight the name

    • C. (On POS) TOTAL, TO MOBILE, ORDERING, CONFIRM ORDER

    Correct Answer
    A. (On POS) TOTAL, TO MOBILE ORDERING, Highlight the name
  • 9. 

    Which one do you like?

    • Option 1

    • Option 2

    • Option 3

    • Option 4

    Correct Answer
    A. Option 1
  • 10. 

    Upload your response

Quiz Review Timeline (Updated): Mar 21, 2023 +

Our quizzes are rigorously reviewed, monitored and continuously updated by our expert board to maintain accuracy, relevance, and timeliness.

  • Current Version
  • Mar 21, 2023
    Quiz Edited by
    ProProfs Editorial Team
  • Jan 07, 2017
    Quiz Created by
    Mturow
Back to Top Back to top
Advertisement
×

Wait!
Here's an interesting quiz for you.

We have other quizzes matching your interest.