Order Management Test 2015 - Va

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| By Richextra
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Richextra
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Quizzes Created: 1 | Total Attempts: 205
| Attempts: 205
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  • 1/24 Questions

    The only time an invoice goes to an end user is if it is a direct customer.  If the order is a Partner order, the invoice never goes to the end user.

    • True
    • False
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About This Quiz

The Order Management Test 2015 - VA assesses skills in handling specific order management scenarios, including invoice customization, RMA creation, and attaching documents to orders. It is designed for professionals involved in business operations and supply chain management.

Order Management Test 2015 - Va - Quiz

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  • 2. 

    The SOA should only go to the Partner/Distributor/Direct Customer that places the order directly with Zebra Technologies. & we should NEVER send the Sales Order Acknowledgement to the End User Customer 

    • True

    • False

    Correct Answer
    A. True
    Explanation
    The explanation for the given correct answer is that the Sales Order Acknowledgement (SOA) should only be sent to the Partner/Distributor/Direct Customer who directly places the order with Zebra Technologies. It should not be sent to the End User Customer. This ensures that the correct recipient receives the acknowledgement and avoids any confusion or miscommunication with the end user.

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  • 3. 
    Select the correct  name for the below template - ProProfs

    Select the correct  name for the below template

    • McAllen Expedite Request Template

    • McAllen Request Template Expedite

    • McAllen Template Expedite Request

    Correct Answer
    A. McAllen Expedite Request Template
    Explanation
    The correct name for the template is "McAllen Expedite Request Template" because it follows the format of specifying the purpose of the template (Expedite Request) after the name of the entity or location it pertains to (McAllen). The other options do not follow this format and are therefore incorrect.

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  • 4. 

    Name the field that that describes the issue with the RMA/Credit/Rebill 

    • Reason code

    • Status code

    • Inco terms

    • Shipping instructions

    Correct Answer
    A. Reason code
    Explanation
    The reason code is the field that describes the issue with the RMA/Credit/Rebill. It provides a specific code or code description that explains the reason for the return, credit, or rebill. This allows for easy identification and tracking of the issue, helping to streamline the resolution process.

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  • 5. 

    Select the correct process of adding a license Email address to a order to R12

    • Top menu + Action + Enter eSoftware details + web page displayed + emailed added + save.

    • Top menu + Actions + Add sales order content + Browse 4 + Select file + Add.

    • Top menu +Tools + Order Parametric Data Status + Non Frequency + Email for software + Add the email address + Run Validation Request.

    Correct Answer
    A. Top menu + Action + Enter eSoftware details + web page displayed + emailed added + save.
  • 6. 

    What system do you use to create a new Customer? 

    Correct Answer
    Savvion
  • 7. 

    Can you bill or invoice a freight only charge?

    • True

    • False

    Correct Answer
    A. True
    Explanation
    Yes, you can bill or invoice a freight only charge. When shipping goods, it is common for companies to charge a separate fee for the transportation of the goods, known as a freight charge. This charge can be included in the overall invoice or billed separately to the customer. Therefore, the statement "True" is correct.

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  • 8. 

    If a US customer need to ship out of the country.Customer must be the importer of goods and needs to provide us with an Account name and number, Representative information etc. 

    • True

    • False

    Correct Answer
    A. True
    Explanation
    The statement is true because when a US customer needs to ship goods out of the country, they must act as the importer of the goods. This means that they are responsible for providing necessary information such as the account name and number, representative information, and any other required details.

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  • 9. 

    What is the maximum  amount of days that you can have an RMA open before the due. & you have to close down the RMA for good.

    • 30 days

    • 20 days

    • 10 Days

    • No days

    Correct Answer
    A. 30 days
    Explanation
    The maximum amount of days that you can have an RMA (Return Merchandise Authorization) open before the due date and close it down for good is 30 days. This means that you have a month to process the return or exchange of a product before it becomes invalid. After 30 days, the RMA will expire and you will no longer be able to proceed with the return or exchange.

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  • 10. 

    I am not allowed in Shipping Instructions or Shipping Texts to add any type of Special Characters such @ # % ' etc.

    • True

    • False

    Correct Answer
    A. True
    Explanation
    The given statement is true. It states that in Shipping Instructions or Shipping Texts, special characters such as @, #, %, and ' cannot be added. This implies that any special characters that may be used for various purposes, such as symbols or formatting, are not allowed in these specific fields.

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  • 11. 

    If you have a customer that needs to have their own parts in the invoice, what need to be done? 

    • Look for this part number in oracle

    • Create a cross reference part

    • Reject the order

    • Manually enter the part

    Correct Answer
    A. Create a cross reference part
    Explanation
    To accommodate a customer's request to have their own parts in the invoice, creating a cross reference part is necessary. This involves establishing a link between the customer's part number and the corresponding part number in the system. By doing so, the customer's preferred part can be accurately included in the invoice, ensuring their specific requirements are met. This process allows for seamless integration of the customer's parts into the invoicing system.

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  • 12. 

    How to confirm Country of Origin in R12 

    • Select GLO Organization + Enter item number + Find + Top Menu + Tools + Categories + Scroll down for country of origin.

    • Top menu + Actions + Add sales order content + Browse + Select file + Add.

    • Select menu +Tools + Order Parametric Data Status + Non Frequency + Email for software + Add the email address + Run Validation Request.

    • Select GLO + Order Organizer + Enter the item # + Enter the SO# + select item tab + search for the origin

    Correct Answer
    A. Select GLO Organization + Enter item number + Find + Top Menu + Tools + Categories + Scroll down for country of origin.
    Explanation
    To confirm the Country of Origin in R12, you need to select the GLO Organization, enter the item number, and click on Find. Then, go to the Top Menu and select Tools, followed by Categories. Scroll down in the Categories section to find the country of origin information. This process allows you to locate and verify the country of origin for a specific item in R12.

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  • 13. 

    The bill to address should not be changed as It is the equivalent to a:

    • Sold to Address

    • Ship to Address

    • End user Address

    • Interim ship to Address

    Correct Answer
    A. Sold to Address
    Explanation
    The bill to address should not be changed because it is the equivalent to the sold to address. This means that the address where the bill is sent is the same as the address of the customer who purchased the product or service. Changing the bill to address would result in sending the bill to a different address than the one associated with the customer, which could cause confusion or delays in payment.

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  • 14. 

    Select the correct process of attaching a Email backup or Purchase order to R12 

    • Top menu +Tools + Order Parametric Data Status + Non Frequency + Email for software + Add the email address + Run Validation Request.

    • Top menu + Actions + Add sales order content + Browse 4 + Select file + Add.

    • Top menu + Action + Enter eSoftware details + web page displayed + emailed added + save.

    Correct Answer
    A. Top menu + Actions + Add sales order content + Browse 4 + Select file + Add.
    Explanation
    The correct process of attaching an Email backup or Purchase order to R12 is by selecting the "Top menu + Actions + Add sales order content + Browse 4 + Select file + Add" option.

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  • 15. 

    If you are Creating a RMA for Psion Product, what manual change needs to be done? 

    • Update customer master.

    • Upload the RMA through the file update process.

    • Change the warehouse at line level to U06

    • Create a cross reference

    Correct Answer
    A. Change the warehouse at line level to U06
    Explanation
    To create a RMA for a Psion Product, the manual change that needs to be done is to change the warehouse at the line level to U06. This means that the product will be moved to warehouse U06 as part of the RMA process.

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  • 16. 

    Select the correct process of adding a Email to a Psion software license to a order in R12

    • Top menu +Tools + Order Parametric Data Status + Non Frequency + Email for software + Add the email address + Run Validation Request.

    • Top menu + Action + Enter eSoftware details + web page displayed + emailed added + save.

    • Top menu +Tools + Order Parametric Data Status + add Receiving channels/transmitter channels +Non Frequency + Value half duplex/simplex + Run Validation Request.

    Correct Answer
    A. Top menu +Tools + Order Parametric Data Status + Non Frequency + Email for software + Add the email address + Run Validation Request.
    Explanation
    The correct process of adding an Email to a Psion software license to an order in R12 is by selecting the top menu, then navigating to Tools and clicking on Order Parametric Data Status. From there, select Non Frequency and choose Email for software. Next, add the email address and click on Run Validation Request. This ensures that the email is correctly added to the order.

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  • 17. 

    When CRT requests a direct shipment (vendor to customer) what additional fields need to be changed in the order?

    • Subinventory= U06DS, Shipping priority=DIRECT SHIP & Freight terms= prepay no charge to client

    • Subinventory= U06DS, Warehouse number & Shipping priority=DIRECT SHIP

    • Subinventory= U06DS, Shipping priority=DIRECT SHIP, Freight terms= prepay no charge to client & INCO Terms

    Correct Answer
    A. Subinventory= U06DS, Shipping priority=DIRECT SHIP & Freight terms= prepay no charge to client
    Explanation
    When CRT requests a direct shipment (vendor to customer), the additional fields that need to be changed in the order are the Subinventory, which should be set to U06DS, the Shipping priority, which should be set to DIRECT SHIP, and the Freight terms, which should be set to prepay no charge to client. These changes ensure that the order is processed correctly for direct shipment and that the appropriate shipping and billing arrangements are made.

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  • 18. 

    What OU is currently being use for Psion CA orders?

    • US_100140

    • CA_140100

    • CA_140990

    • CA_140000

    Correct Answer
    A. CA_140100
    Explanation
    The correct answer is CA_140100 because it is the only option that matches the format of the OU being used for Psion CA orders. The other options do not follow the same pattern and are therefore not the correct answer.

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  • 19. 

    Are the Transmitted Frequencies & Receiving  Frequencies  populated automatically after running the validation command on the parametric data orders?

    • True

    • False

    Correct Answer
    A. False
    Explanation
    The transmitted frequencies and receiving frequencies are not populated automatically after running the validation command on the parametric data orders.

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  • 20. 

    When putting returns/credits using part # RETURN-MATERIAL what field do you need to update with the correct part #? 

    • “User Item Description” field.

    • "Order Item" field.

    • "Internal Item" field

    • "Item Description" field

    Correct Answer
    A. “User Item Description” field.
    Explanation
    When putting returns/credits using part # RETURN-MATERIAL, the correct part number needs to be updated in the "User Item Description" field.

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  • 21. 

    Check on the correct Answers on refused Order.

    • If material is Damaged return to the customer under their carrier account.

    • Customer does not need the material We create a credit only RMA.

    • We keep the material and we do not provide credit.

    • We create RMA and apply restocking fee.

    Correct Answer(s)
    A. If material is Damaged return to the customer under their carrier account.
    A. We create RMA and apply restocking fee.
    Explanation
    The correct answer is "If material is Damaged return to the customer under their carrier account.,We create RMA and apply restocking fee." This answer suggests that if the material is damaged, it should be returned to the customer using their carrier account. Additionally, a Return Merchandise Authorization (RMA) should be created, and a restocking fee should be applied. This ensures that the customer is responsible for the damaged material and incurs a fee for the return and restocking process.

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  • 22. 

    When a customer has a specific issue in My Orders, What steps do you follow? (it could be more than 1 answer)

    • You talk to Lilliam Cuevas

    • You log on to My Orders and see if you can duplicate the issue

    • Proceed to open an IT Ticket and make sure to include screenshots of the error.

    • Escalate the issue with your Supervisor and have them create the ticket

    Correct Answer(s)
    A. You log on to My Orders and see if you can duplicate the issue
    A. Proceed to open an IT Ticket and make sure to include screenshots of the error.
    Explanation
    The correct answer is to log on to My Orders and see if you can duplicate the issue, and then proceed to open an IT Ticket and make sure to include screenshots of the error. This is the appropriate course of action to take when a customer has a specific issue in My Orders. By logging on to My Orders and attempting to duplicate the issue, you can gather more information about the problem and potentially find a solution. Opening an IT Ticket and including screenshots of the error helps to document the issue and provide necessary information for further investigation and resolution.

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  • 23. 

    How does it work the  Narrowband  and what it contains?

    • Is a transmitter and receiver operating in frequency range 403 to 470 MHz.

    • The 12.5 KHz, 20 KHz, and 25 KHz are called the channel spacing.

    • It only transmits data

    • The radio can be programmed up to 20 different frequencies within the band of the radio

    Correct Answer(s)
    A. Is a transmitter and receiver operating in frequency range 403 to 470 MHz.
    A. The 12.5 KHz, 20 KHz, and 25 KHz are called the channel spacing.
    A. The radio can be programmed up to 20 different frequencies within the band of the radio
    Explanation
    The Narrowband is a transmitter and receiver that operates in the frequency range of 403 to 470 MHz. It has channel spacing options of 12.5 KHz, 20 KHz, and 25 KHz. This means that the radio can transmit and receive data within these specific frequency intervals. Additionally, the radio can be programmed to operate on up to 20 different frequencies within its designated frequency band.

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Quiz Review Timeline (Updated): Mar 17, 2023 +

Our quizzes are rigorously reviewed, monitored and continuously updated by our expert board to maintain accuracy, relevance, and timeliness.

  • Current Version
  • Mar 17, 2023
    Quiz Edited by
    ProProfs Editorial Team
  • Jun 16, 2015
    Quiz Created by
    Richextra
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