Order Management Test 2015 - Va

24 Questions | Total Attempts: 86

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Order Management Test 2015 - Va - Quiz

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Questions and Answers
  • 1. 
    If you have a customer that needs to have their own parts in the invoice, what need to be done? 
    • A. 

      Look for this part number in oracle

    • B. 

      Create a cross reference part

    • C. 

      Reject the order

    • D. 

      Manually enter the part

  • 2. 
    If you are Creating a RMA for Psion Product, what manual change needs to be done? 
    • A. 

      Update customer master.

    • B. 

      Upload the RMA through the file update process.

    • C. 

      Change the warehouse at line level to U06

    • D. 

      Create a cross reference

  • 3. 
    Are the Transmitted Frequencies & Receiving  Frequencies  populated automatically after running the validation command on the parametric data orders?
    • A. 

      True

    • B. 

      False

  • 4. 
    Select the correct process of attaching a Email backup or Purchase order to R12 
    • A. 

      Top menu +Tools + Order Parametric Data Status + Non Frequency + Email for software + Add the email address + Run Validation Request.

    • B. 

      Top menu + Actions + Add sales order content + Browse 4 + Select file + Add.

    • C. 

      Top menu + Action + Enter eSoftware details + web page displayed + emailed added + save.

  • 5. 
    Select the correct process of adding a license Email address to a order to R12
    • A. 

      Top menu + Action + Enter eSoftware details + web page displayed + emailed added + save.

    • B. 

      Top menu + Actions + Add sales order content + Browse 4 + Select file + Add.

    • C. 

      Top menu +Tools + Order Parametric Data Status + Non Frequency + Email for software + Add the email address + Run Validation Request.

  • 6. 
    Select the correct process of adding a Email to a Psion software license to a order in R12
    • A. 

      Top menu +Tools + Order Parametric Data Status + Non Frequency + Email for software + Add the email address + Run Validation Request.

    • B. 

      Top menu + Action + Enter eSoftware details + web page displayed + emailed added + save.

    • C. 

      Top menu +Tools + Order Parametric Data Status + add Receiving channels/transmitter channels +Non Frequency + Value half duplex/simplex + Run Validation Request.

  • 7. 
    What system do you use to create a new Customer? 
  • 8. 
    What OU is currently being use for Psion CA orders?
    • A. 

      US_100140

    • B. 

      CA_140100

    • C. 

      CA_140990

    • D. 

      CA_140000

  • 9. 
    Can you bill or invoice a freight only charge?
    • A. 

      True

    • B. 

      False

  • 10. 
    If a US customer need to ship out of the country.Customer must be the importer of goods and needs to provide us with an Account name and number, Representative information etc. 
    • A. 

      True

    • B. 

      False

  • 11. 
    What is the maximum  amount of days that you can have an RMA open before the due. & you have to close down the RMA for good.
    • A. 

      30 days

    • B. 

      20 days

    • C. 

      10 Days

    • D. 

      No days

  • 12. 
    Check on the correct Answers on refused Order.
    • A. 

      If material is Damaged return to the customer under their carrier account.

    • B. 

      Customer does not need the material We create a credit only RMA.

    • C. 

      We keep the material and we do not provide credit.

    • D. 

      We create RMA and apply restocking fee.

  • 13. 
    Select the correct  name for the below template
    • A. 

      McAllen Expedite Request Template

    • B. 

      McAllen Request Template Expedite

    • C. 

      McAllen Template Expedite Request

  • 14. 
    I am not allowed in Shipping Instructions or Shipping Texts to add any type of Special Characters such @ # % ' etc.
    • A. 

      True

    • B. 

      False

  • 15. 
    When putting returns/credits using part # RETURN-MATERIAL what field do you need to update with the correct part #? 
    • A. 

      “User Item Description” field.

    • B. 

      "Order Item" field.

    • C. 

      "Internal Item" field

    • D. 

      "Item Description" field

  • 16. 
    The SOA should only go to the Partner/Distributor/Direct Customer that places the order directly with Zebra Technologies. & we should NEVER send the Sales Order Acknowledgement to the End User Customer 
    • A. 

      True

    • B. 

      False

  • 17. 
    The only time an invoice goes to an end user is if it is a direct customer.  If the order is a Partner order, the invoice never goes to the end user.
    • A. 

      True

    • B. 

      False

  • 18. 
    The bill to address should not be changed as It is the equivalent to a:
    • A. 

      Sold to Address

    • B. 

      Ship to Address

    • C. 

      End user Address

    • D. 

      Interim ship to Address

  • 19. 
    Name the field that that describes the issue with the RMA/Credit/Rebill 
    • A. 

      Reason code

    • B. 

      Status code

    • C. 

      Inco terms

    • D. 

      Shipping instructions

  • 20. 
    When a customer has a specific issue in My Orders, What steps do you follow? (it could be more than 1 answer)
    • A. 

      You talk to Lilliam Cuevas

    • B. 

      You log on to My Orders and see if you can duplicate the issue

    • C. 

      Proceed to open an IT Ticket and make sure to include screenshots of the error.

    • D. 

      Escalate the issue with your Supervisor and have them create the ticket

  • 21. 
    How does it work the  Narrowband  and what it contains?
    • A. 

      Is a transmitter and receiver operating in frequency range 403 to 470 MHz.

    • B. 

      The 12.5 KHz, 20 KHz, and 25 KHz are called the channel spacing.

    • C. 

      It only transmits data

    • D. 

      The radio can be programmed up to 20 different frequencies within the band of the radio

  • 22. 
    How to confirm Country of Origin in R12 
    • A. 

      Select GLO Organization + Enter item number + Find + Top Menu + Tools + Categories + Scroll down for country of origin.

    • B. 

      Top menu + Actions + Add sales order content + Browse + Select file + Add.

    • C. 

      Select menu +Tools + Order Parametric Data Status + Non Frequency + Email for software + Add the email address + Run Validation Request.

    • D. 

      Select GLO + Order Organizer + Enter the item # + Enter the SO# + select item tab + search for the origin

  • 23. 
    When CRT requests a direct shipment (vendor to customer) what additional fields need to be changed in the order?
    • A. 

      Subinventory= U06DS, Shipping priority=DIRECT SHIP & Freight terms= prepay no charge to client

    • B. 

      Subinventory= U06DS, Warehouse number & Shipping priority=DIRECT SHIP

    • C. 

      Subinventory= U06DS, Shipping priority=DIRECT SHIP, Freight terms= prepay no charge to client & INCO Terms

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