Order Management Test 2015 - Va

24 Questions | By Richextra | Last updated: Mar 17, 2022 | Total Attempts: 86

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1.

If you have a customer that needs to have their own parts in the invoice, what need to be done?
- A.
  
  Look for this part number in oracle
- B.
  
  Create a cross reference part
- C.
  
  Reject the order
- D.
  
  Manually enter the part
2.

If you are Creating a RMA for Psion Product, what manual change needs to be done?
- A.
  
  Update customer master.
- B.
  
  Upload the RMA through the file update process.
- C.
  
  Change the warehouse at line level to U06
- D.
  
  Create a cross reference
3.

Are the Transmitted Frequencies & Receiving Frequencies populated automatically after running the validation command on the parametric data orders?
- A.
  
  True
- B.
  
  False
4.

Select the correct process of attaching a Email backup or Purchase order to R12
- A.
  
  Top menu +Tools + Order Parametric Data Status + Non Frequency + Email for software + Add the email address + Run Validation Request.
- B.
  
  Top menu + Actions + Add sales order content + Browse 4 + Select file + Add.
- C.
  
  Top menu + Action + Enter eSoftware details + web page displayed + emailed added + save.
5.

Select the correct process of adding a license Email address to a order to R12
- A.
  
  Top menu + Action + Enter eSoftware details + web page displayed + emailed added + save.
- B.
  
  Top menu + Actions + Add sales order content + Browse 4 + Select file + Add.
- C.
  
  Top menu +Tools + Order Parametric Data Status + Non Frequency + Email for software + Add the email address + Run Validation Request.
6.

Select the correct process of adding a Email to a Psion software license to a order in R12
- A.
  
  Top menu +Tools + Order Parametric Data Status + Non Frequency + Email for software + Add the email address + Run Validation Request.
- B.
  
  Top menu + Action + Enter eSoftware details + web page displayed + emailed added + save.
- C.
  
  Top menu +Tools + Order Parametric Data Status + add Receiving channels/transmitter channels +Non Frequency + Value half duplex/simplex + Run Validation Request.
7.

What system do you use to create a new Customer?
8.

What OU is currently being use for Psion CA orders?
- A.
  
  US_100140
- B.
  
  CA_140100
- C.
  
  CA_140990
- D.
  
  CA_140000
9.

Can you bill or invoice a freight only charge?
- A.
  
  True
- B.
  
  False
10.

If a US customer need to ship out of the country.Customer must be the importer of goods and needs to provide us with an Account name and number, Representative information etc.
- A.
  
  True
- B.
  
  False
11.

What is the maximum amount of days that you can have an RMA open before the due. & you have to close down the RMA for good.
- A.
  
  30 days
- B.
  
  20 days
- C.
  
  10 Days
- D.
  
  No days
12.

Check on the correct Answers on refused Order.
- A.
  
  If material is Damaged return to the customer under their carrier account.
- B.
  
  Customer does not need the material We create a credit only RMA.
- C.
  
  We keep the material and we do not provide credit.
- D.
  
  We create RMA and apply restocking fee.
13.

Select the correct name for the below template
- A.
  
  McAllen Expedite Request Template
- B.
  
  McAllen Request Template Expedite
- C.
  
  McAllen Template Expedite Request
14.

I am not allowed in Shipping Instructions or Shipping Texts to add any type of Special Characters such @ # % ' etc.
- A.
  
  True
- B.
  
  False
15.

When putting returns/credits using part # RETURN-MATERIAL what field do you need to update with the correct part #?
- A.
  
  “User Item Description” field.
- B.
  
  "Order Item" field.
- C.
  
  "Internal Item" field
- D.
  
  "Item Description" field
16.

The SOA should only go to the Partner/Distributor/Direct Customer that places the order directly with Zebra Technologies. & we should NEVER send the Sales Order Acknowledgement to the End User Customer
- A.
  
  True
- B.
  
  False
17.

The only time an invoice goes to an end user is if it is a direct customer. If the order is a Partner order, the invoice never goes to the end user.
- A.
  
  True
- B.
  
  False
18.

The bill to address should not be changed as It is the equivalent to a:
- A.
  
  Sold to Address
- B.
  
  Ship to Address
- C.
  
  End user Address
- D.
  
  Interim ship to Address
19.

Name the field that that describes the issue with the RMA/Credit/Rebill
- A.
  
  Reason code
- B.
  
  Status code
- C.
  
  Inco terms
- D.
  
  Shipping instructions
20.

When a customer has a specific issue in My Orders, What steps do you follow? (it could be more than 1 answer)
- A.
  
  You talk to Lilliam Cuevas
- B.
  
  You log on to My Orders and see if you can duplicate the issue
- C.
  
  Proceed to open an IT Ticket and make sure to include screenshots of the error.
- D.
  
  Escalate the issue with your Supervisor and have them create the ticket
21.

How does it work the Narrowband and what it contains?
- A.
  
  Is a transmitter and receiver operating in frequency range 403 to 470 MHz.
- B.
  
  The 12.5 KHz, 20 KHz, and 25 KHz are called the channel spacing.
- C.
  
  It only transmits data
- D.
  
  The radio can be programmed up to 20 different frequencies within the band of the radio
22.

How to confirm Country of Origin in R12
- A.
  
  Select GLO Organization + Enter item number + Find + Top Menu + Tools + Categories + Scroll down for country of origin.
- B.
  
  Top menu + Actions + Add sales order content + Browse + Select file + Add.
- C.
  
  Select menu +Tools + Order Parametric Data Status + Non Frequency + Email for software + Add the email address + Run Validation Request.
- D.
  
  Select GLO + Order Organizer + Enter the item # + Enter the SO# + select item tab + search for the origin
23.

When CRT requests a direct shipment (vendor to customer) what additional fields need to be changed in the order?
- A.
  
  Subinventory= U06DS, Shipping priority=DIRECT SHIP & Freight terms= prepay no charge to client
- B.
  
  Subinventory= U06DS, Warehouse number & Shipping priority=DIRECT SHIP
- C.
  
  Subinventory= U06DS, Shipping priority=DIRECT SHIP, Freight terms= prepay no charge to client & INCO Terms