Quiz 4 - Sizing, Admin, And Shipping

10 Questions | Total Attempts: 146

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Quiz 4 - Sizing, Admin, And Shipping


Questions and Answers
  • 1. 
    To help customers select the right size costume we _____________.
    • A. 

      Put every last detail from the packaging onto the website.

    • B. 

      Take lots of pictures to compare.

    • C. 

      Provide the approximate size of the wearer.

    • D. 

      Measure each and every costume we carry and provide those measurements.

    • E. 

      Only sell 'One Size Fits All' costumes.

  • 2. 
    When explaining how to select a size to a customer, it is best to usually explain to the customer that _____________.
    • A. 

      the sizes listed should match the wearer's measurements exactly.

    • B. 

      There is normally a lot of 'give' in the costumes so the size really doesn't matter.

    • C. 

      In most circumstances,they should add 3 - 4 inches to the wearer's measurements for comfort and movement and select that size.

    • D. 

      None of the above

  • 3. 
    When helping a customer select a tuxedo size, you should remember ________________.
    • A. 

      Wearers should add 4-6 inches to their chest measurement for movement.

    • B. 

      Customers are allowed to make temporary alterations to our rental tuxedos.

    • C. 

      Waist measurements should be compared 'as is' (do not add any inches).

    • D. 

      Tuxedos are rented and sold in complete sets only. E.G. Small, Medium, Large, XLarge, XXLarge

    • E. 

      All of the above

  • 4. 
    A CSR should use the Dashboard Product Search to ____________.
    • A. 

      Search external (drop ship) inventory.

    • B. 

      View our in stock quantity of an item.

    • C. 

      Add products to the shopping cart for purchase.

    • D. 

      A and B

    • E. 

      None of the above

  • 5. 
    You can view a customer's billing, shipping, tracking and payment information and products ordered in the Admin Order Summary.
    • A. 

      True

    • B. 

      False

  • 6. 
    In an Admin Order Summary, the Return Information section will tell you __________.
    • A. 

      The date a return would need to be postmarked by.

    • B. 

      The date a return would need to be received by our Returns Department.

    • C. 

      The amount of money a customer will receive back.

    • D. 

      All of the above

  • 7. 
    Orders must be put On Hold to make changes to products. Orders can only be put On Hold before a label is printed for shipment.
    • A. 

      True

    • B. 

      False

  • 8. 
    A reason to put an order on Manager Attention would include
    • A. 

      A customer needing a refund.

    • B. 

      An order needing a defective piece sent out.

    • C. 

      A customer requiring a call back.

    • D. 

      All of the above

    • E. 

      None of the above

  • 9. 
    Priority shipments placed before noon CST M - F will ship the same day and shipments Express Saver or faster will ship the same business day if placed before 3pm CST.
    • A. 

      True

    • B. 

      False

  • 10. 
    Which of the following statements is FALSE?
    • A. 

      Our shipping costs are based on the weight of items purchased and the location the order is shipping to.

    • B. 

      We offer a small shipping discount if customers call and ask us.

    • C. 

      We ship internationally to over 200 countries with the USPS.

    • D. 

      We offer shipping to Canada through FedEx on HalloweenCostumes.com.

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