Quiz 4 - Sizing, Admin, And Shipping
- 1.To help customers select the right size costume we _____________.
- A.
Put every last detail from the packaging onto the website.
- B.
Take lots of pictures to compare.
- C.
Provide the approximate size of the wearer.
- D.
Measure each and every costume we carry and provide those measurements.
- E.
Only sell 'One Size Fits All' costumes.
- 2.When explaining how to select a size to a customer, it is best to usually explain to the customer that _____________.
- A.
the sizes listed should match the wearer's measurements exactly.
- B.
There is normally a lot of 'give' in the costumes so the size really doesn't matter.
- C.
In most circumstances,they should add 3 - 4 inches to the wearer's measurements for comfort and movement and select that size.
- D.
None of the above
- 3.When helping a customer select a tuxedo size, you should remember ________________.
- A.
Wearers should add 4-6 inches to their chest measurement for movement.
- B.
Customers are allowed to make temporary alterations to our rental tuxedos.
- C.
Waist measurements should be compared 'as is' (do not add any inches).
- D.
Tuxedos are rented and sold in complete sets only. E.G. Small, Medium, Large, XLarge, XXLarge
- E.
All of the above
- 4.A CSR should use the Dashboard Product Search to ____________.
- A.
Search external (drop ship) inventory.
- B.
View our in stock quantity of an item.
- C.
Add products to the shopping cart for purchase.
- D.
A and B
- E.
None of the above
- 5.You can view a customer's billing, shipping, tracking and payment information and products ordered in the Admin Order Summary.
- A.
True
- B.
False
- 6.In an Admin Order Summary, the Return Information section will tell you __________.
- A.
The date a return would need to be postmarked by.
- B.
The date a return would need to be received by our Returns Department.
- C.
The amount of money a customer will receive back.
- D.
All of the above
- 7.Orders must be put On Hold to make changes to products. Orders can only be put On Hold before a label is printed for shipment.
- A.
True
- B.
False
- 8.A reason to put an order on Manager Attention would include
- A.
A customer needing a refund.
- B.
An order needing a defective piece sent out.
- C.
A customer requiring a call back.
- D.
All of the above
- E.
None of the above
- 9.Priority shipments placed before noon CST M - F will ship the same day and shipments Express Saver or faster will ship the same business day if placed before 3pm CST.
- A.
True
- B.
False
- 10.Which of the following statements is FALSE?
- A.
Our shipping costs are based on the weight of items purchased and the location the order is shipping to.
- B.
We offer a small shipping discount if customers call and ask us.
- C.
We ship internationally to over 200 countries with the USPS.
- D.
We offer shipping to Canada through FedEx on HalloweenCostumes.com.
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