Chat/Email: Halloween Final 2015

41 Questions | Total Attempts: 101

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Chat/Email: Halloween Final 2015


Questions and Answers
  • 1. 
    Customers can use a Flex Label to return an order with which carrier(s)?
    • A. 

      Any carrier

    • B. 

      Fed Ex

    • C. 

      UPS or USPS

    • D. 

      UPS or Fed Ex or USPS

    • E. 

      UPS only

    • F. 

      USPS only

  • 2. 
    In which states do we collect sales tax? (Choose all that apply)
    • A. 

      New York, Illinois, California, and Florida

    • B. 

      Illinois, Wisconsin, California, and Tennessee

    • C. 

      Texas, Wisconsin, New York, and Illinois

    • D. 

      Wisconsin, New York, Washington, California, Kentucky and Tennessee

  • 3. 
    If there is a ____ in the middle of the tracking number then the package will be delivered by USPS (SurePost).
  • 4. 
    You can give a refund/credit of up to ____% of the value of an order without supervisor permission if you find it necessary to satisfy your customer.
  • 5. 
    Which two tabs in Opus show if a discount was applied to an order?
    • A. 

      Credits

    • B. 

      Discounts

    • C. 

      Line Items

    • D. 

      Case Notes

  • 6. 
    Requesting an address change can add an extra business day to the transit time of an order.
    • A. 

      True

    • B. 

      False

  • 7. 
    All of our products can be shipped internationally.
    • A. 

      True

    • B. 

      False

  • 8. 
    Which orders do we guarantee the delivery dates for?
    • A. 

      All orders

    • B. 

      Domestic orders

    • C. 

      International orders

    • D. 

      Only orders with Express or Premium shipping service

  • 9. 
    What is the fee for a domestic flex label? (use this format to enter your answer $0.00)
  • 10. 
    Applicable taxes need to be included on credit requests.
    • A. 

      True

    • B. 

      False

  • 11. 
    What are 2 possible resolutions if a customer is missing an item or item(s)?
    • A. 

      Call the Warehouse

    • B. 

      Replacement Order

    • C. 

      Check with our Carrier department

    • D. 

      Credit Request

    • E. 

      Check with the Delivery Resolution Team

  • 12. 
    "RAN" stands for Return Authorization Number and it should be given to the customer when you initiate a return.
    • A. 

      True

    • B. 

      False

  • 13. 
    You must enter a case note every time a customer calls regarding an order, even if it is just to check the size of the costume they ordered.
    • A. 

      True

    • B. 

      False

  • 14. 
    Once you submit a credit request, it is automatically processed and the customer's credit card will be refunded immediately.
    • A. 

      True

    • B. 

      False

  • 15. 
    When determining if an order is eligible for a coupon offer you should be looking at the order's:
    • A. 

      Subtotal + Shipping

    • B. 

      Grand Total

    • C. 

      Subtotal

    • D. 

      Subtotal + Taxes + Surcharges

  • 16. 
    Saturday delivery is available anywhere in the USA.
    • A. 

      True

    • B. 

      False

  • 17. 
    Any order issued ofter cut-off time on Friday, on Saturday or Sunday is considered Monday business and will actually ship on Monday.
    • A. 

      True

    • B. 

      False

  • 18. 
    Customers should write the RAN number on the outside of the box they are returning their item(s) in.
    • A. 

      True

    • B. 

      False

  • 19. 
    How many coupons/discount codes can the customer use on their order?
    • A. 

      As many as they have

    • B. 

      1

    • C. 

      Only 2

    • D. 

      3

  • 20. 
    We can ship orders to military bases in the U.S. and abroad.
    • A. 

      True

    • B. 

      False

  • 21. 
    Shipping costs are based on the cost and weight of the products as well as the shipping level selected.
    • A. 

      True

    • B. 

      False

  • 22. 
    The guaranteed promise date for domestic packages is:
    • A. 

      The date the order will be processed

    • B. 

      The latest date the package will be delivered to the customer's doorstep

    • C. 

      The date the package will leave our distribution center

    • D. 

      The date we place the order

  • 23. 
    If an out of stock item shows an estimated in-stock date, the product will definitely arrive in our warehouse by that date.
    • A. 

      True

    • B. 

      False

  • 24. 
    If an item is "sold out for the season", we can put the customer on an email notification list.
    • A. 

      True

    • B. 

      False

  • 25. 
    Customer reviews of products aren't useful to you. They are only helpful for customers.
    • A. 

      True

    • B. 

      False

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