Iw CSR Order Taking Quiz

12 Questions | By InlineWarehouse | Last updated: Mar 20, 2022 | Total Attempts: 86

Questions

Settings

Create your own Quiz

Questions to test IW order taking skills.

Questions and Answers

1.

What is the FIRST thing you do before taking an order?
- A.
  
  Get customers phone number
- B.
  
  Check to see if customer has a profile
- C.
  
  Nothing in particular, just get it done
2.

What does 'Notify Creator' mean?
- A.
  
  Sales Maker will tell God when items are in stock
- B.
  
  Customer will be notified if items are back ordered
- C.
  
  An email will be sent to whoever created the order when back ordered items come in stock.
- D.
  
  An email will be sent to whoever created the order when the customer receives the order
3.

What does 'No BO Freight' mean?
- A.
  
  Packages will not have any Body Odor
- B.
  
  Customer will not be charged on any shipping cost on any back ordered items
- C.
  
  All back ordered items will be shipped free if under $99
- D.
  
  All items will be held until back ordered items come in stock
4.

What happens when you click 'Hold Order'?
- A.
  
  Order will be held no matter what, until the Hold Order option is unselected
- B.
  
  Order will be held until back ordered items come in stock
- C.
  
  Order will be held until PayPal payments come through
- D.
  
  Order will be not be held, its all a lie!!
5.

If a customer wants to pay using COD, the only payment accepted by the UPS drive is either money order or certified bank check.
- A.
  
  True
- B.
  
  False
6.

Using COD comes with an extra handling cost (from UPS) how much is it? (give answer in terms of $0.00)
7.

When is CA Standard Rate tax applied?
- A.
  
  When a customers billing information is in CA and is shipping outside CA
- B.
  
  Every time
- C.
  
  Any time a package is shipped within CA
- D.
  
  Never, online ordering is awesome!
8.

Can we accept more than one IW gift card on phone orders?
- A.
  
  Never on any occasion, must be done online
- B.
  
  Yes
- C.
  
  Yes, however it really screws up the system, do so only if customer is fully incapable of placing it online
9.

What is the difference between an Order and an Invoice
- A.
  
  Nothing, order is blue and invoice is green
- B.
  
  Order means product has been processed and Invoice means product is pending
- C.
  
  Order means product is pending and can be changed and Invoice means product has been processed and was either picked up in retail or shipped.
10.

How do you find tracking for an order?
- A.
  
  Call UPS and ask
- B.
  
  Hit ( ⌘ T)
- C.
  
  Hit (⌘ R)
- D.
  
  Ask Joe
11.

Why is UPS Ground $7.50 when the order is over $50?
- A.
  
  Free shipping is only applicable to California orders
- B.
  
  You did something wrong, it should be FREE
- C.
  
  SalesMaker does what it wants, deal with it!!
- D.
  
  There is an oversized/ship alone item on the order
12.

Why are there no shipping options available on this order?
- A.
  
  You did something wrong, ask a manager
- B.
  
  You forgot to enter the customers address
- C.
  
  SM is dumb and you discounted product prior to selecting shipping
- D.
  
  We can't ship to that address
- E.
  
  All of the above
- F.
  
  Both A and B
- G.
  
  Both B and C
- H.
  
  None are correct