Iw CSR Order Taking Quiz
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Questions to test IW order taking skills.
- 1.
- A.
Get customers phone number
- B.
Check to see if customer has a profile
- C.
Nothing in particular, just get it done
- 2.
- A.
Sales Maker will tell God when items are in stock
- B.
Customer will be notified if items are back ordered
- C.
An email will be sent to whoever created the order when back ordered items come in stock.
- D.
An email will be sent to whoever created the order when the customer receives the order
- 3.
- A.
Packages will not have any Body Odor
- B.
Customer will not be charged on any shipping cost on any back ordered items
- C.
All back ordered items will be shipped free if under $99
- D.
All items will be held until back ordered items come in stock
- 4.
- A.
Order will be held no matter what, until the Hold Order option is unselected
- B.
Order will be held until back ordered items come in stock
- C.
Order will be held until PayPal payments come through
- D.
Order will be not be held, its all a lie!!
- 5.If a customer wants to pay using COD, the only payment accepted by the UPS drive is either money order or certified bank check.
- A.
True
- B.
False
- 6.Using COD comes with an extra handling cost (from UPS) how much is it? (give answer in terms of $0.00)
- 7.When is CA Standard Rate tax applied?
- A.
When a customers billing information is in CA and is shipping outside CA
- B.
Every time
- C.
Any time a package is shipped within CA
- D.
Never, online ordering is awesome!
- 8.Can we accept more than one IW gift card on phone orders?
- A.
Never on any occasion, must be done online
- B.
Yes
- C.
Yes, however it really screws up the system, do so only if customer is fully incapable of placing it online
- 9.
- A.
Nothing, order is blue and invoice is green
- B.
Order means product has been processed and Invoice means product is pending
- C.
Order means product is pending and can be changed and Invoice means product has been processed and was either picked up in retail or shipped.
- 10.
- A.
Call UPS and ask
- B.
Hit ( ⌘ T)
- C.
Hit (⌘ R)
- D.
Ask Joe
- 11.
- A.
Free shipping is only applicable to California orders
- B.
You did something wrong, it should be FREE
- C.
SalesMaker does what it wants, deal with it!!
- D.
There is an oversized/ship alone item on the order
- 12.
- A.
You did something wrong, ask a manager
- B.
You forgot to enter the customers address
- C.
SM is dumb and you discounted product prior to selecting shipping
- D.
We can't ship to that address
- E.
All of the above
- F.
Both A and B
- G.
Both B and C
- H.
None are correct
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