Iw CSR Order Taking Quiz

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Quizzes Created: 1 | Total Attempts: 113
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  • 1/12 Questions

    What is the difference between an Order and an Invoice

    • Nothing, order is blue and invoice is green
    • Order means product has been processed and Invoice means product is pending
    • Order means product is pending and can be changed and Invoice means product has been processed and was either picked up in retail or shipped.
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About This Quiz

The IW CSR Order Taking Quiz assesses key skills in handling customer orders, understanding order processing terms, and managing payment options. It is designed for customer service representatives to ensure proficiency in order processing protocols and improving service delivery.

Iw CSR Order Taking Quiz - Quiz

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  • 2. 

    What is the FIRST thing you do before taking an order?

    • Get customers phone number

    • Check to see if customer has a profile

    • Nothing in particular, just get it done

    Correct Answer
    A. Check to see if customer has a profile
    Explanation
    Before taking an order, it is important to check if the customer has a profile. This is necessary because having a customer profile allows the business to have information about the customer's preferences, previous orders, and any special requirements or notes. By checking the customer's profile, the business can provide personalized service, make recommendations based on their previous orders, and ensure a smooth and efficient ordering process.

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  • 3. 

    If a customer wants to pay using COD, the only payment accepted by the UPS drive is either money order or certified bank check.

    • True

    • False

    Correct Answer
    A. True
    Explanation
    The statement is true because if a customer wants to pay using COD (Cash on Delivery), the UPS driver will only accept payment in the form of a money order or a certified bank check. This means that the customer cannot pay with cash, credit card, or any other form of payment.

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  • 4. 

    When is CA Standard Rate tax applied?

    • When a customers billing information is in CA and is shipping outside CA

    • Every time

    • Any time a package is shipped within CA

    • Never, online ordering is awesome!

    Correct Answer
    A. Any time a package is shipped within CA
    Explanation
    The CA Standard Rate tax is applied any time a package is shipped within CA. This means that regardless of the customer's billing information or whether the package is being shipped outside of CA, the tax will still be applied as long as the shipment is within CA.

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  • 5. 

    What does 'Notify Creator' mean?

    • Sales Maker will tell God when items are in stock

    • Customer will be notified if items are back ordered

    • An email will be sent to whoever created the order when back ordered items come in stock.

    • An email will be sent to whoever created the order when the customer receives the order

    Correct Answer
    A. An email will be sent to whoever created the order when back ordered items come in stock.
    Explanation
    The correct answer is "An email will be sent to whoever created the order when back ordered items come in stock." This means that when items that were previously out of stock become available again, the person who placed the order will receive an email notification informing them of the stock availability.

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  • 6. 

    Using COD comes with an extra handling cost (from UPS) how much is it? (give answer in terms of $0.00)

    Correct Answer
    $7.50
    Explanation
    The extra handling cost for using COD (Cash on Delivery) is $7.50.

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  • 7. 

    What happens when you click 'Hold Order'?

    • Order will be held no matter what, until the Hold Order option is unselected

    • Order will be held until back ordered items come in stock

    • Order will be held until PayPal payments come through

    • Order will be not be held, its all a lie!!

    Correct Answer
    A. Order will be held no matter what, until the Hold Order option is unselected
    Explanation
    Clicking 'Hold Order' will cause the order to be held indefinitely until the Hold Order option is manually deselected. This means that regardless of any other factors such as back ordered items or PayPal payments, the order will remain on hold until specifically released.

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  • 8. 

    How do you find tracking for an order?

    • Call UPS and ask

    • Hit ( ⌘ T)

    • Hit (⌘ R)

    • Ask Joe

    Correct Answer
    A. Hit ( ⌘ T)
    Explanation
    The correct answer is "Hit (⌘ T)". This is because hitting the command key and the letter T on a Mac keyboard is a shortcut to open a new tab in most web browsers. This suggests that tracking for an order can be found by opening a new tab and navigating to the appropriate website or tracking page.

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  • 9. 

    What does 'No BO Freight' mean?

    • Packages will not have any Body Odor

    • Customer will not be charged on any shipping cost on any back ordered items

    • All back ordered items will be shipped free if under $99

    • All items will be held until back ordered items come in stock

    Correct Answer
    A. Customer will not be charged on any shipping cost on any back ordered items
    Explanation
    NOTE! At this time the No BO Freight feature does not work in sales maker so it's best to split back ordered items on own order if charging shipping

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  • 10. 

    Why is UPS Ground $7.50 when the order is over $50?

    • Free shipping is only applicable to California orders

    • You did something wrong, it should be FREE

    • SalesMaker does what it wants, deal with it!!

    • There is an oversized/ship alone item on the order

    Correct Answer
    A. There is an oversized/ship alone item on the order
    Explanation
    The reason UPS Ground is $7.50 when the order is over $50 is because there is an oversized/ship alone item on the order. These items require special handling and may incur additional shipping charges, even if the overall order qualifies for free shipping.

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  • 11. 

    Can we accept more than one IW gift card on phone orders?

    • Never on any occasion, must be done online

    • Yes

    • Yes, however it really screws up the system, do so only if customer is fully incapable of placing it online

    Correct Answer
    A. Yes, however it really screws up the system, do so only if customer is fully incapable of placing it online
    Explanation
    Note: If done over phone have either a manager or Stew check order before processing.

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  • 12. 

    Why are there no shipping options available on this order?

    • You did something wrong, ask a manager

    • You forgot to enter the customers address

    • SM is dumb and you discounted product prior to selecting shipping

    • We can't ship to that address

    • All of the above

    • Both A and B

    • Both B and C

    • None are correct

    Correct Answer
    A. Both B and C
    Explanation
    The correct answer is Both B and C. This means that there are no shipping options available on this order because the customer's address was not entered, and also because the product was discounted prior to selecting shipping.

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Quiz Review Timeline (Updated): Feb 6, 2024 +

Our quizzes are rigorously reviewed, monitored and continuously updated by our expert board to maintain accuracy, relevance, and timeliness.

  • Current Version
  • Feb 06, 2024
    Quiz Edited by
    ProProfs Editorial Team
  • Sep 28, 2011
    Quiz Created by
    InlineWarehouse
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