Iw CSR Order Taking Quiz

12 Questions | Total Attempts: 47

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CSR Quizzes & Trivia

Questions to test IW order taking skills.


Questions and Answers
  • 1. 
    • A. 

      Get customers phone number

    • B. 

      Check to see if customer has a profile

    • C. 

      Nothing in particular, just get it done

  • 2. 
    • A. 

      Sales Maker will tell God when items are in stock

    • B. 

      Customer will be notified if items are back ordered

    • C. 

      An email will be sent to whoever created the order when back ordered items come in stock.

    • D. 

      An email will be sent to whoever created the order when the customer receives the order

  • 3. 
    • A. 

      Packages will not have any Body Odor

    • B. 

      Customer will not be charged on any shipping cost on any back ordered items

    • C. 

      All back ordered items will be shipped free if under $99

    • D. 

      All items will be held until back ordered items come in stock

  • 4. 
    • A. 

      Order will be held no matter what, until the Hold Order option is unselected

    • B. 

      Order will be held until back ordered items come in stock

    • C. 

      Order will be held until PayPal payments come through

    • D. 

      Order will be not be held, its all a lie!!

  • 5. 
    If a customer wants to pay using COD, the only payment accepted by the UPS drive is either money order or certified bank check.
    • A. 

      True

    • B. 

      False

  • 6. 
    Using COD comes with an extra handling cost (from UPS) how much is it? (give answer in terms of $0.00)
  • 7. 
    When is CA Standard Rate tax applied?
    • A. 

      When a customers billing information is in CA and is shipping outside CA

    • B. 

      Every time

    • C. 

      Any time a package is shipped within CA

    • D. 

      Never, online ordering is awesome!

  • 8. 
    Can we accept more than one IW gift card on phone orders?
    • A. 

      Never on any occasion, must be done online

    • B. 

      Yes

    • C. 

      Yes, however it really screws up the system, do so only if customer is fully incapable of placing it online

  • 9. 
    • A. 

      Nothing, order is blue and invoice is green

    • B. 

      Order means product has been processed and Invoice means product is pending

    • C. 

      Order means product is pending and can be changed and Invoice means product has been processed and was either picked up in retail or shipped.

  • 10. 
    • A. 

      Call UPS and ask

    • B. 

      Hit ( ⌘ T)

    • C. 

      Hit (⌘ R)

    • D. 

      Ask Joe

  • 11. 
    • A. 

      Free shipping is only applicable to California orders

    • B. 

      You did something wrong, it should be FREE

    • C. 

      SalesMaker does what it wants, deal with it!!

    • D. 

      There is an oversized/ship alone item on the order

  • 12. 
    • A. 

      You did something wrong, ask a manager

    • B. 

      You forgot to enter the customers address

    • C. 

      SM is dumb and you discounted product prior to selecting shipping

    • D. 

      We can't ship to that address

    • E. 

      All of the above

    • F. 

      Both A and B

    • G. 

      Both B and C

    • H. 

      None are correct