Opt Level 1.01 - Receipt Of The Order
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- 1.
Is it ok to get an order over email?
- A.
True
- B.
False
Correct Answer
A. TrueExplanation
It is okay to get an order over email because email is a commonly used form of communication in business. Many companies and individuals use email to place orders, as it is convenient and allows for easy documentation and tracking of the order. Email also provides a written record of the order, which can be useful in case of any disputes or misunderstandings. Additionally, email allows for quick and efficient communication, making it a viable option for placing orders.Rate this question:
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- 2.
Can we haul any liquid bulk product a customer asks us to haul?
- A.
True
- B.
False
Correct Answer
B. FalseExplanation
We cannot haul any liquid bulk product a customer asks us to haul. There may be certain restrictions or regulations in place that prevent us from transporting certain types of liquids. Additionally, we may not have the necessary equipment or resources to safely transport certain liquids. Therefore, the statement is false.Rate this question:
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- 3.
What is the most efficient way to get an order in the system?
- A.
Phone
- B.
Email
- C.
EDI through Load Tenders
Correct Answer
C. EDI through Load TendersExplanation
EDI (Electronic Data Interchange) through Load Tenders is the most efficient way to get an order in the system. EDI allows for the electronic exchange of business documents, such as load tenders, between different computer systems. This eliminates the need for manual data entry and reduces the chances of errors or delays. By using EDI, orders can be quickly and accurately transmitted to the system, ensuring efficient processing and fulfillment of the order.Rate this question:
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- 4.
When a customer contacts you to haul a load, what steps do you take if you are not familiar with the customer?
- A.
Look them up in the system to see if we have ever done business?
- B.
Take the order and work out the details for payment after we haul the load?
- C.
Turn down the load because we don’t do business with people you don’t know?
Correct Answer
A. Look them up in the system to see if we have ever done business?Explanation
If a customer contacts you to haul a load and you are not familiar with them, the suggested step to take is to look them up in the system to see if you have ever done business with them before. This is important because it allows you to gather information about their previous interactions with your company, such as their payment history or any issues that may have occurred. By checking the system, you can make an informed decision about whether or not to proceed with the order and work out the details for payment.Rate this question:
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- 5.
When a customer contacts you to haul a load, what steps do you take if you are not familiar with the product?
- A.
Look the product up in the system to see if we have ever hauled it before?
- B.
Ask for a MSDS sheet, then forward it to the product approval group?
- C.
Take the order and worry about the details later?
- D.
Turn down the load because we don’t haul products we are not familiar with?
Correct Answer
B. Ask for a MSDS sheet, then forward it to the product approval group?Explanation
If a customer contacts you to haul a load and you are not familiar with the product, the appropriate step to take is to ask for a MSDS (Material Safety Data Sheet) sheet. This is important because the MSDS sheet provides detailed information about the product, including its composition, potential hazards, and handling instructions. By obtaining the MSDS sheet, you can then forward it to the product approval group who can assess whether it is safe and appropriate to haul the product. This ensures that proper precautions are taken and that the product is handled in accordance with safety regulations.Rate this question:
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- 6.
When a customer contacts you to haul a load, what steps do you take to ensure we have a rate on the load ?
- A.
Ask them for a rate?
- B.
Take the order and worry about the rate later?
- C.
Email the pricing group to ensure we have a rate in place?
- D.
Turn down the load because we don’t haul loads without rates?
Correct Answer
C. Email the pricing group to ensure we have a rate in place?Explanation
To ensure that there is a rate in place for the load, the appropriate step is to email the pricing group. This is because the pricing group is responsible for determining the rates for different loads. By contacting them, the company can ensure that a rate is established before proceeding with the order. Asking the customer for a rate may not be reliable as they may not have the authority to determine the rate. Taking the order without worrying about the rate or turning down the load without a rate are not appropriate actions as they can lead to financial or operational issues.Rate this question:
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- 7.
What tools do you use to calculate transit time?
- A.
I Google the route then I use my trusty calculator based on a 45 MPH average and the miles shown on Google?
- B.
I use the mileage lookup in TMW, then I use the Transit Time Calculator on the intranet?
- C.
I look at the map and use my trusty calculator based on a 56 MPH average?
Correct Answer
B. I use the mileage lookup in TMW, then I use the Transit Time Calculator on the intranet?Explanation
The correct answer is "I use the mileage lookup in TMW, then I use the Transit Time Calculator on the intranet." This answer suggests that the person uses a specific tool, TMW, to find the mileage of the route. They then utilize the Transit Time Calculator on the intranet to calculate the transit time based on the mileage. This answer demonstrates a systematic and accurate approach to calculating transit time.Rate this question:
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- 8.
When taking a load from a freight broker, I need to make sure they have?
- A.
A valid phone number?
- B.
A billing address?
- C.
I am not supposed to take loads from brokers, they must go through our Central Dispatch Department for approval?
- D.
I ask my Boss?
Correct Answer
C. I am not supposed to take loads from brokers, they must go through our Central Dispatch Department for approval?Explanation
The correct answer is that I am not supposed to take loads from brokers, they must go through our Central Dispatch Department for approval. This means that as an employee, I should not directly accept loads from freight brokers. Instead, I should route them through the Central Dispatch Department for proper approval and coordination.Rate this question:
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- 9.
What is one critical piece of information that I must have to take an order?
- A.
What how many loads the company tender miller.
- B.
Who pays the freight.
- C.
Is the company a 3rd party
Correct Answer
B. Who pays the freight.Explanation
The critical piece of information that is necessary to take an order is knowing who pays the freight. This information is important because it determines the financial responsibility for the transportation costs associated with the order. Without this information, it would be difficult to accurately process and fulfill the order.Rate this question:
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- 10.
What is a known problem with Web Portal Load Tenders?
- A.
The system is slow.
- B.
I have to create the order again in my system.
- C.
I have to update/accept the order in their system, and then create the order again in my system.
Correct Answer
C. I have to update/accept the order in their system, and then create the order again in my system.Explanation
The known problem with Web Portal Load Tenders is that users have to update/accept the order in the portal's system and then manually create the order again in their own system. This duplication of effort can be time-consuming and inefficient.Rate this question:
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- 11.
What is one reason I can turn down an order?
- A.
I have no trucks available.
- B.
Order was not tendered via EDI
- C.
I dont feel like it
Correct Answer
A. I have no trucks available.Explanation
One reason I can turn down an order is if I have no trucks available.Rate this question:
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- 12.
On the hard copy what 2 things do you write in the lower right quadrant?
- A.
The order number and the date/time I took the order.
- B.
My initials, and ORDER NUMBER.
- C.
My initials and the date/time I took the order.
- D.
All the Above
Correct Answer
B. My initials, and ORDER NUMBER.Explanation
In the lower right quadrant of the hard copy, you write your initials and the order number. This helps to identify and track the order, ensuring that it is correctly processed and fulfilled. Writing the date/time you took the order may be useful for reference, but it is not specifically mentioned as a requirement in the question. Therefore, the correct answer is to write your initials and the order number.Rate this question:
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- 13.
What do I do with the order slip?
- A.
Fax it to customer service.
- B.
Scan it and file it.
- C.
Fax it to Central Dispatch.
Correct Answer
B. Scan it and file it.Explanation
The correct answer is to scan it and file it. This means that the order slip should be scanned using a scanner and then stored in a file, such as a digital folder or a physical filing cabinet. This allows for easy retrieval and organization of the order slips when needed. Faxing it to customer service or Central Dispatch may not be necessary or efficient in this case.Rate this question:
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Current Version
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Feb 01, 2024Quiz Edited by
ProProfs Editorial Team -
May 16, 2013Quiz Created by
Garland Cooper
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