Opt Level 1.01 - Receipt Of The Order
- 1.Is it ok to get an order over email?
- A.
True
- B.
False
- 2.Can we haul any liquid bulk product a customer asks us to haul?
- A.
True
- B.
False
- 3.What is the most efficient way to get an order in the system?
- A.
Phone
- B.
Email
- C.
EDI through Load Tenders
- 4.When a customer contacts you to haul a load, what steps do you take if you are not familiar with the customer?
- A.
Look them up in the system to see if we have ever done business?
- B.
Take the order and work out the details for payment after we haul the load?
- C.
Turn down the load because we don’t do business with people you don’t know?
- 5.When a customer contacts you to haul a load, what steps do you take if you are not familiar with the product?
- A.
Look the product up in the system to see if we have ever hauled it before?
- B.
Ask for a MSDS sheet, then forward it to the product approval group?
- C.
Take the order and worry about the details later?
- D.
Turn down the load because we don’t haul products we are not familiar with?
- 6.When a customer contacts you to haul a load, what steps do you take to ensure we have a rate on the load ?
- A.
Ask them for a rate?
- B.
Take the order and worry about the rate later?
- C.
Email the pricing group to ensure we have a rate in place?
- D.
Turn down the load because we don’t haul loads without rates?
- 7.What tools do you use to calculate transit time?
- A.
I Google the route then I use my trusty calculator based on a 45 MPH average and the miles shown on Google?
- B.
I use the mileage lookup in TMW, then I use the Transit Time Calculator on the intranet?
- C.
I look at the map and use my trusty calculator based on a 56 MPH average?
- 8.When taking a load from a freight broker, I need to make sure they have?
- A.
A valid phone number?
- B.
A billing address?
- C.
I am not supposed to take loads from brokers, they must go through our Central Dispatch Department for approval?
- D.
I ask my Boss?
- 9.What is one critical piece of information that I must have to take an order?
- A.
What how many loads the company tender miller.
- B.
Who pays the freight.
- C.
Is the company a 3rd party
- 10.What is a known problem with Web Portal Load Tenders?
- A.
The system is slow.
- B.
I have to create the order again in my system.
- C.
I have to update/accept the order in their system, and then create the order again in my system.
- 11.What is one reason I can turn down an order?
- A.
I have no trucks available.
- B.
Order was not tendered via EDI
- C.
I dont feel like it
- 12.On the hard copy what 2 things do you write in the lower right quadrant?
- A.
The order number and the date/time I took the order.
- B.
My initials, and ORDER NUMBER.
- C.
My initials and the date/time I took the order.
- D.
All the Above
- 13.What do I do with the order slip?
- A.
Fax it to customer service.
- B.
Scan it and file it.
- C.
Fax it to Central Dispatch.
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