Opt Level 1.01 - Receipt Of The Order

13 Questions | Total Attempts: 95

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Opt Level 1.01 - Receipt Of The Order - Quiz

Questions and Answers
  • 1. 
    Is it ok to get an order over email?
    • A. 

      True

    • B. 

      False

  • 2. 
    Can we haul any liquid bulk product a customer asks us to haul?
    • A. 

      True

    • B. 

      False

  • 3. 
    What is the most efficient way to get an order in the system?
    • A. 

      Phone

    • B. 

      Email

    • C. 

      EDI through Load Tenders

  • 4. 
    When a customer contacts you to haul  a load, what steps do you take if you are not familiar with the customer?
    • A. 

      Look them up in the system to see if we have ever done business?

    • B. 

      Take the order and work out the details for payment after we haul the load?

    • C. 

      Turn down the load because we don’t do business with people you don’t know?

  • 5. 
    When a customer contacts you to haul a load, what steps do you take if you are not familiar with the product?
    • A. 

      Look the product up in the system to see if we have ever hauled it before?

    • B. 

      Ask for a MSDS sheet, then forward it to the product approval group?

    • C. 

      Take the order and worry about the details later?

    • D. 

      Turn down the load because we don’t haul products we are not familiar with?

  • 6. 
    When a customer contacts you to haul a load, what steps do you take to ensure we have a rate on the load ?
    • A. 

      Ask them for a rate?

    • B. 

      Take the order and worry about the rate later?

    • C. 

      Email the pricing group to ensure we have a rate in place?

    • D. 

      Turn down the load because we don’t haul loads without rates?

  • 7. 
    What tools do you use to calculate transit time?
    • A. 

      I Google the route then I use my trusty calculator based on a 45 MPH average and the miles shown on Google?

    • B. 

      I use the mileage lookup in TMW, then I use the Transit Time Calculator on the intranet?

    • C. 

      I look at the map and use my trusty calculator based on a 56 MPH average?

  • 8. 
    When taking a load from a freight broker, I need to make sure they have?
    • A. 

      A valid phone number?

    • B. 

      A billing address?

    • C. 

      I am not supposed to take loads from brokers, they must go through our Central Dispatch Department for approval?

    • D. 

      I ask my Boss?

  • 9. 
    What is one critical piece of information that I must have to take an order?
    • A. 

      What how many loads the company tender miller.

    • B. 

      Who pays the freight.

    • C. 

      Is the company a 3rd party

  • 10. 
    What is a known problem with Web Portal Load Tenders?
    • A. 

      The system is slow.

    • B. 

      I have to create the order again in my system.

    • C. 

      I have to update/accept the order in their system, and then create the order again in my system.

  • 11. 
    What is one reason I can turn down an order?
    • A. 

      I have no trucks available.

    • B. 

      Order was not tendered via EDI

    • C. 

      I dont feel like it

  • 12. 
    On the hard copy what 2 things do you write in the lower right quadrant?
    • A. 

      The order number and the date/time I took the order.

    • B. 

      My initials, and ORDER NUMBER.

    • C. 

      My initials and the date/time I took the order.

    • D. 

      All the Above

  • 13. 
    What do I do with the order slip?
    • A. 

      Fax it to customer service.

    • B. 

      Scan it and file it.

    • C. 

      Fax it to Central Dispatch.

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