30 Day Knowledge Quiz
NetSuite 30 day Knowledge quiz.
- 1.What page do you pull up when a customer calls in and would like to place an order?
- A.
Cash Sale
- B.
Sales Order
- C.
Invoice
- D.
Credit Memo
- 2.What is the best way to find a customer in Netsuite?
- A.
Searching for their last name in the Global Search
- B.
Customer last name and city
- C.
Typing their name into the Global Search
- D.
Customer Last Name and Zip Code
- 3.If a Customer would like their items all shipped together on a Sales order, what box do you check?
- A.
Special Instructions
- B.
Hold
- C.
Ship Complete
- D.
Residential Address
- 4.A really quick way to pull up a customer who is on the phone is by using their what?
- A.
Name in the Global Search
- B.
Phone number in the Global Search
- C.
Zip Code in the Global Search
- D.
Address in the Global Search
- 5.When a customer gives you an order number that starts with '1', where did that order originally come from?
- A.
They were at a Pop Up Event
- B.
They phoned in their order.
- C.
They were in our retail space.
- D.
They placed it online.
- 6.Where do notes go to communicate to everyone else and show on the packing slip?
- A.
Special Instructions
- B.
Hold or Back Order Notes
- C.
Magento Order Comments
- D.
Item Description
- 7.If the order source says Magento, where did the order come from?
- A.
A Pop Up Event
- B.
It was mailed in.
- C.
The customer came in to our retail space.
- D.
It was placed on the website.
- 8.When verifying a customer's shipment address what other required information needs to be entered into the shipping information?
- A.
A Date
- B.
A Phone Number
- C.
An Email Address
- D.
Delivery Instructions
- 9.If someone wants a catalog who is not in our system already, what type of profile to you create for them?
- A.
New Vendor
- B.
New Customer
- C.
New Contact
- D.
New Prospect
- 10.Under what tab do you look for cases in a customers profile?
- A.
Address
- B.
Sales
- C.
Support
- D.
Financial
- 11.Where would you find the button to send an email copy of the order to a customer?
- A.
More Actions at the top of the order
- B.
Green Paper at the top of the order
- C.
The Tan Printer at the top of the order
- D.
Under the system information tab
- 12.What do customer emails come into NetSuite as?
- A.
Emails
- B.
Orders
- C.
Contacts
- D.
Cases
- 13.What Products do you need to make work orders for?
- A.
Anything on back order that has a work order button
- B.
Custom Small Products
- C.
Suits on back order
- D.
Suits on back order and custom small products.
- 14.After an order imports from our website the next step is to check them over and ________ them ?
- A.
Fulfill
- B.
Approve
- C.
Bill
- D.
Cancel
- 15.When you're doing an order on the phone you should change the status of the order to ______.
- A.
Pending Fulfillment
- B.
Pending Approval
- C.
Closed
- D.
Partially Fulfilled
- 16.If an order is Pending Approval the items on that order are not ______.
- A.
Available
- B.
In stock
- C.
Committed
- D.
Active
- 17.If a customer calls in and would like to send their item back that they purchased online but would like a different size, what do you put in the Order Source for the new order?
- A.
Phoned In
- B.
Mailed In
- C.
Exchange
- D.
Magento
- 18.Doing a Cash Sale for a customers order is acceptable when_____
- A.
The items need to be shipped out.
- B.
They took the items with them physically.
- C.
None of the items are in stock.
- D.
They want to pay for it right away.
- 19.What button is not checked when you're adding a new credit card to an order?
- A.
Default Credit Card
- B.
Get Authorization
- C.
Credit Card Type
- D.
Credit Card Approved
- 20.If you add an item to an order that imported from Magento, what else do you need to do?
- A.
Fulfill the other item.
- B.
Have someone change the credit card authorization
- C.
Have the order canceled and make a new one.
- D.
Do nothing but save the new item on the order.
Questions: 15 | Attempts: 61280 | Last updated: Oct 25, 2021
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