30 Day Knowledge Quiz

20 Questions | Total Attempts: 89

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30 Day Knowledge Quiz

NetSuite 30 day Knowledge quiz.


Questions and Answers
  • 1. 
    What page do you pull up when a customer calls in and would like to place an order?
    • A. 

      Cash Sale

    • B. 

      Sales Order

    • C. 

      Invoice

    • D. 

      Credit Memo

  • 2. 
    What is the best way to find a customer in Netsuite?
    • A. 

      Searching for their last name in the Global Search

    • B. 

      Customer last name and city

    • C. 

      Typing their name into the Global Search

    • D. 

      Customer Last Name and Zip Code

  • 3. 
    If a Customer would like their items all shipped together on a Sales order, what box do you check?
    • A. 

      Special Instructions

    • B. 

      Hold

    • C. 

      Ship Complete

    • D. 

      Residential Address

  • 4. 
    A really quick way to pull up a customer who is on the phone is by using their what?
    • A. 

      Name in the Global Search

    • B. 

      Phone number in the Global Search

    • C. 

      Zip Code in the Global Search

    • D. 

      Address in the Global Search

  • 5. 
    When a customer gives you an order number that starts with '1', where did that order originally come from?
    • A. 

      They were at a Pop Up Event

    • B. 

      They phoned in their order.

    • C. 

      They were in our retail space.

    • D. 

      They placed it online.

  • 6. 
    Where do notes go to communicate to everyone else and show on the packing slip?
    • A. 

      Special Instructions

    • B. 

      Hold or Back Order Notes

    • C. 

      Magento Order Comments

    • D. 

      Item Description

  • 7. 
    If the order source says Magento, where did the order come from?
    • A. 

      A Pop Up Event

    • B. 

      It was mailed in.

    • C. 

      The customer came in to our retail space.

    • D. 

      It was placed on the website.

  • 8. 
    When verifying a customer's shipment address what other required information needs to be entered into the shipping information?
    • A. 

      A Date

    • B. 

      A Phone Number

    • C. 

      An Email Address

    • D. 

      Delivery Instructions

  • 9. 
    If someone wants a catalog who is not in our system already, what type of profile to you create for them?
    • A. 

      New Vendor

    • B. 

      New Customer

    • C. 

      New Contact

    • D. 

      New Prospect

  • 10. 
    Under what tab do you look for cases in a customers profile?
    • A. 

      Address

    • B. 

      Sales

    • C. 

      Support

    • D. 

      Financial

  • 11. 
    Where would you find the button to send an email copy of the order to a customer?
    • A. 

      More Actions at the top of the order

    • B. 

      Green Paper at the top of the order

    • C. 

      The Tan Printer at the top of the order

    • D. 

      Under the system information tab

  • 12. 
    What do customer emails come into NetSuite as?
    • A. 

      Emails

    • B. 

      Orders

    • C. 

      Contacts

    • D. 

      Cases

  • 13. 
    What Products do you need to make work orders for?
    • A. 

      Anything on back order that has a work order button

    • B. 

      Custom Small Products

    • C. 

      Suits on back order

    • D. 

      Suits on back order and custom small products.

  • 14. 
    After an order imports from our website the next step is to check them over and ________ them ?
    • A. 

      Fulfill

    • B. 

      Approve

    • C. 

      Bill

    • D. 

      Cancel

  • 15. 
    When you're doing an order on the phone you should change the status of the order to ______.
    • A. 

      Pending Fulfillment

    • B. 

      Pending Approval

    • C. 

      Closed

    • D. 

      Partially Fulfilled

  • 16. 
    If an order is Pending Approval the items on that order are not ______.
    • A. 

      Available

    • B. 

      In stock

    • C. 

      Committed

    • D. 

      Active

  • 17. 
    If a customer calls in and would like to send their item back that they purchased online but would like a different size, what do you put in the Order Source for the new order?
    • A. 

      Phoned In

    • B. 

      Mailed In

    • C. 

      Exchange

    • D. 

      Magento

  • 18. 
    Doing a Cash Sale for a customers order is acceptable when_____
    • A. 

      The items need to be shipped out.

    • B. 

      They took the items with them physically.

    • C. 

      None of the items are in stock.

    • D. 

      They want to pay for it right away.

  • 19. 
    What button is not checked when you're adding a new credit card to an order?
    • A. 

      Default Credit Card

    • B. 

      Get Authorization

    • C. 

      Credit Card Type

    • D. 

      Credit Card Approved

  • 20. 
    If you add an item to an order that imported from Magento, what else do you need to do?
    • A. 

      Fulfill the other item.

    • B. 

      Have someone change the credit card authorization

    • C. 

      Have the order canceled and make a new one.

    • D. 

      Do nothing but save the new item on the order.

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