30 Day Knowledge Quiz

20 Questions | By Ibarton | Updated: Mar 20, 2022 | Attempts: 153

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NetSuite 30 day Knowledge quiz.

Questions and Answers

1.

What page do you pull up when a customer calls in and would like to place an order?
- A.
  
  Cash Sale
- B.
  
  Sales Order
- C.
  
  Invoice
- D.
  
  Credit Memo
2.

What is the best way to find a customer in Netsuite?
- A.
  
  Searching for their last name in the Global Search
- B.
  
  Customer last name and city
- C.
  
  Typing their name into the Global Search
- D.
  
  Customer Last Name and Zip Code
3.

If a Customer would like their items all shipped together on a Sales order, what box do you check?
- A.
  
  Special Instructions
- B.
  
  Hold
- C.
  
  Ship Complete
- D.
  
  Residential Address
4.

A really quick way to pull up a customer who is on the phone is by using their what?
- A.
  
  Name in the Global Search
- B.
  
  Phone number in the Global Search
- C.
  
  Zip Code in the Global Search
- D.
  
  Address in the Global Search
5.

When a customer gives you an order number that starts with '1', where did that order originally come from?
- A.
  
  They were at a Pop Up Event
- B.
  
  They phoned in their order.
- C.
  
  They were in our retail space.
- D.
  
  They placed it online.
6.

Where do notes go to communicate to everyone else and show on the packing slip?
- A.
  
  Special Instructions
- B.
  
  Hold or Back Order Notes
- C.
  
  Magento Order Comments
- D.
  
  Item Description
7.

If the order source says Magento, where did the order come from?
- A.
  
  A Pop Up Event
- B.
  
  It was mailed in.
- C.
  
  The customer came in to our retail space.
- D.
  
  It was placed on the website.
8.

When verifying a customer's shipment address what other required information needs to be entered into the shipping information?
- A.
  
  A Date
- B.
  
  A Phone Number
- C.
  
  An Email Address
- D.
  
  Delivery Instructions
9.

If someone wants a catalog who is not in our system already, what type of profile to you create for them?
- A.
  
  New Vendor
- B.
  
  New Customer
- C.
  
  New Contact
- D.
  
  New Prospect
10.

Under what tab do you look for cases in a customers profile?
- A.
  
  Address
- B.
  
  Sales
- C.
  
  Support
- D.
  
  Financial
11.

Where would you find the button to send an email copy of the order to a customer?
- A.
  
  More Actions at the top of the order
- B.
  
  Green Paper at the top of the order
- C.
  
  The Tan Printer at the top of the order
- D.
  
  Under the system information tab
12.

What do customer emails come into NetSuite as?
- A.
  
  Emails
- B.
  
  Orders
- C.
  
  Contacts
- D.
  
  Cases
13.

What Products do you need to make work orders for?
- A.
  
  Anything on back order that has a work order button
- B.
  
  Custom Small Products
- C.
  
  Suits on back order
- D.
  
  Suits on back order and custom small products.
14.

After an order imports from our website the next step is to check them over and ________ them ?
- A.
  
  Fulfill
- B.
  
  Approve
- C.
  
  Bill
- D.
  
  Cancel
15.

When you're doing an order on the phone you should change the status of the order to ______.
- A.
  
  Pending Fulfillment
- B.
  
  Pending Approval
- C.
  
  Closed
- D.
  
  Partially Fulfilled
16.

If an order is Pending Approval the items on that order are not ______.
- A.
  
  Available
- B.
  
  In stock
- C.
  
  Committed
- D.
  
  Active
17.

If a customer calls in and would like to send their item back that they purchased online but would like a different size, what do you put in the Order Source for the new order?
- A.
  
  Phoned In
- B.
  
  Mailed In
- C.
  
  Exchange
- D.
  
  Magento
18.

Doing a Cash Sale for a customers order is acceptable when_____
- A.
  
  The items need to be shipped out.
- B.
  
  They took the items with them physically.
- C.
  
  None of the items are in stock.
- D.
  
  They want to pay for it right away.
19.

What button is not checked when you're adding a new credit card to an order?
- A.
  
  Default Credit Card
- B.
  
  Get Authorization
- C.
  
  Credit Card Type
- D.
  
  Credit Card Approved
20.

If you add an item to an order that imported from Magento, what else do you need to do?
- A.
  
  Fulfill the other item.
- B.
  
  Have someone change the credit card authorization
- C.
  
  Have the order canceled and make a new one.
- D.
  
  Do nothing but save the new item on the order.