Joe Fresh Ecommerce Trivia Quiz!

8 Questions | Total Attempts: 76

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Joe Fresh Ecommerce Trivia Quiz!

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Questions and Answers
  • 1. 
    What can we do for a customer who accidentally placed a duplicate order and it has passed 60 minutes since they ordered?
    • A. 

      Bring the file forward and tell them we'll try and get our senior colleagues to cancel the order before it is processed.

    • B. 

      Explain to the customer that since it's passed 60 minutes, we are unable to cancel. They can decline the order at the door and receive a full refund.

    • C. 

      Cancel the duplicate order for the customer through Hybris.

    • D. 

      Tell the customer that our senior colleagues always catch duplicate orders before they are sent out, so there is nothing to worry about - they will only receive one order.

  • 2. 
    We should bring a file forward when a customer receives a damaged item.
    • A. 

      True

    • B. 

      False

  • 3. 
    You can recognize a guest account vs. a registered account in Hybris by looking at the customer's email address.
    • A. 

      True

    • B. 

      False

  • 4. 
    How long does a tracking request investigation take with Canada Post?
    • A. 

      2 business days

    • B. 

      3 business days

    • C. 

      5 business days

    • D. 

      One week

  • 5. 
    What does it usually mean if a customer says they see 2 charges on their credit card statement just after placing one Joe Fresh Online order?
    • A. 

      The site double charged the customer.

    • B. 

      The customer most likely has 2 authorization holds on their credit card, one of which will fall off because it is not connected to an order in Hybris.

    • C. 

      We need to freak out. SOMETHING IS WRONG.

  • 6. 
    Once a customer has placed their order, how many days is it typically before the customer receives their confirmation email with the Canada Post tracking number?
    • A. 

      7 days

    • B. 

      2-4 business days

    • C. 

      24-48 hours

  • 7. 
    Where on the website can you usually find the information regarding our promotions?
    • A. 

      The offer details page

    • B. 

      The checkout page

    • C. 

      The account details page

  • 8. 
    You must bring the file 1-2 if you have discovered that a customer is truly missing an item from their Joe Fresh online order to find out if we will refund the item, rather than just bringing the file forward as an FYI to refund and telling the customer we will email them with a confirmation of the refund.
    • A. 

      True

    • B. 

      False

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