Bring the file forward and tell them we'll try and get our senior colleagues to cancel the order before it is processed.
Explain to the customer that since it's passed 60 minutes, we are unable to cancel. They can decline the order at the door and receive a full refund.
Cancel the duplicate order for the customer through Hybris.
Tell the customer that our senior colleagues always catch duplicate orders before they are sent out, so there is nothing to worry about - they will only receive one order.
2 business days
3 business days
5 business days
The site double charged the customer.
The customer most likely has 2 authorization holds on their credit card, one of which will fall off because it is not connected to an order in Hybris.
We need to freak out. SOMETHING IS WRONG.
2-4 business days
The offer details page
The checkout page
The account details page