Joe Fresh Ecommerce Trivia Quiz!

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| By Loblaw
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Loblaw
Community Contributor
Quizzes Created: 3 | Total Attempts: 379
| Attempts: 162
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  • 1/8 Questions

    Where on the website can you usually find the information regarding our promotions?

    • The offer details page
    • The checkout page
    • The account details page
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About This Quiz

Joe Fresh ECommerce Trivia Quiz assesses knowledge on handling customer service scenarios specific to Joe Fresh's online operations. It tests understanding of order management, issue resolution, and system navigation, essential for effective customer support.

Joe Fresh Ecommerce Trivia Quiz! - Quiz

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  • 2. 

    What can we do for a customer who accidentally placed a duplicate order and it has passed 60 minutes since they ordered?

    • Bring the file forward and tell them we'll try and get our senior colleagues to cancel the order before it is processed.

    • Explain to the customer that since it's passed 60 minutes, we are unable to cancel. They can decline the order at the door and receive a full refund.

    • Cancel the duplicate order for the customer through Hybris.

    • Tell the customer that our senior colleagues always catch duplicate orders before they are sent out, so there is nothing to worry about - they will only receive one order.

    Correct Answer
    A. Explain to the customer that since it's passed 60 minutes, we are unable to cancel. They can decline the order at the door and receive a full refund.
    Explanation
    We can NOT cancel orders after 60 minutes. EVER. Tell the customer to either decline the order at the door or send it back to us using the return shipping label and write that it was a duplicate order. They will receive a full refund and get the return shipping fee waived.

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  • 3. 

    Once a customer has placed their order, how many days is it typically before the customer receives their confirmation email with the Canada Post tracking number?

    • 7 days

    • 2-4 business days

    • 24-48 hours

    Correct Answer
    A. 24-48 hours
    Explanation
    It is typically 24 hours to pack customer's orders, and since the warehouse is closed on Sundays - we allow for up to 48 hours.

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  • 4. 

    What does it usually mean if a customer says they see 2 charges on their credit card statement just after placing one Joe Fresh Online order?

    • The site double charged the customer.

    • The customer most likely has 2 authorization holds on their credit card, one of which will fall off because it is not connected to an order in Hybris.

    • We need to freak out. SOMETHING IS WRONG.

    Correct Answer
    A. The customer most likely has 2 authorization holds on their credit card, one of which will fall off because it is not connected to an order in Hybris.
    Explanation
    Most of the time a double authorization will happen because the customer put the wrong billing address on their credit card the first time they tried to place the order.

    Rate this question:

  • 5. 

    How long does a tracking request investigation take with Canada Post?

    • 2 business days

    • 3 business days

    • 5 business days

    • One week

    Correct Answer
    A. 5 business days
    Explanation
    5 Business Days for them to investigate.

    Rate this question:

  • 6. 

    You can recognize a guest account vs. a registered account in Hybris by looking at the customer's email address.

    • True

    • False

    Correct Answer
    A. True
    Explanation
    True! Registered accounts will look like a normal email address, whereas a guest account will have the customer's email address with a series of numbers after it (ex: [email protected]_123456789)

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  • 7. 

    We should bring a file forward when a customer receives a damaged item.

    • True

    • False

    Correct Answer
    A. True
    Explanation
    We should bring something like this forward to make sure that the warehouse is made aware of the issue.

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  • 8. 

    You must bring the file 1-2 if you have discovered that a customer is truly missing an item from their Joe Fresh online order to find out if we will refund the item, rather than just bringing the file forward as an FYI to refund and telling the customer we will email them with a confirmation of the refund.

    • True

    • False

    Correct Answer
    A. False
    Explanation
    You just need to bring the file forward as an FYI and let the customer know they will receive an email confirmation of the refund. We always refund missing items.

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Quiz Review Timeline (Updated): Mar 20, 2023 +

Our quizzes are rigorously reviewed, monitored and continuously updated by our expert board to maintain accuracy, relevance, and timeliness.

  • Current Version
  • Mar 20, 2023
    Quiz Edited by
    ProProfs Editorial Team
  • Aug 06, 2014
    Quiz Created by
    Loblaw
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