Joe Fresh Ecommerce Trivia Quiz!

1. Where on the website can you usually find the information regarding our promotions?

The offer details page

The checkout page

The account details page

www.joefresh,com/offerdetails will typically give you all of the details for our promotions that are happening right now.

Explanation

www.joefresh,com/offerdetails will typically give you all of the details for our promotions that are happening right now.

About This Quiz

Joe Fresh ECommerce Trivia Quiz assesses knowledge on handling customer service scenarios specific to Joe Fresh's online operations. It tests understanding of order management, issue resolution, and system... see morenavigation, essential for effective customer support. see less

2. What can we do for a customer who accidentally placed a duplicate order and it has passed 60 minutes since they ordered?

Bring the file forward and tell them we'll try and get our senior colleagues to cancel the order before it is processed.

Explain to the customer that since it's passed 60 minutes, we are unable to cancel. They can decline the order at the door and receive a full refund.

Cancel the duplicate order for the customer through Hybris.

Tell the customer that our senior colleagues always catch duplicate orders before they are sent out, so there is nothing to worry about - they will only receive one order.

We can NOT cancel orders after 60 minutes. EVER. Tell the customer to either decline the order at the door or send it back to us using the return shipping label and write that it was a duplicate order. They will receive a full refund and get the return shipping fee waived.

Explanation

3. Once a customer has placed their order, how many days is it typically before the customer receives their confirmation email with the Canada Post tracking number?

7 days

2-4 business days

24-48 hours

It is typically 24 hours to pack customer's orders, and since the warehouse is closed on Sundays - we allow for up to 48 hours.

Explanation

It is typically 24 hours to pack customer's orders, and since the warehouse is closed on Sundays - we allow for up to 48 hours.

4. What does it usually mean if a customer says they see 2 charges on their credit card statement just after placing one Joe Fresh Online order?

The site double charged the customer.

The customer most likely has 2 authorization holds on their credit card, one of which will fall off because it is not connected to an order in Hybris.

We need to freak out. SOMETHING IS WRONG.

Most of the time a double authorization will happen because the customer put the wrong billing address on their credit card the first time they tried to place the order.

Explanation

Most of the time a double authorization will happen because the customer put the wrong billing address on their credit card the first time they tried to place the order.

5. How long does a tracking request investigation take with Canada Post?

2 business days

3 business days

5 business days

One week

5 Business Days for them to investigate.

Explanation

5 Business Days for them to investigate.

6. You can recognize a guest account vs. a registered account in Hybris by looking at the customer's email address.

True

False

True! Registered accounts will look like a normal email address, whereas a guest account will have the customer's email address with a series of numbers after it (ex: [email protected]_123456789)

Explanation

True! Registered accounts will look like a normal email address, whereas a guest account will have the customer's email address with a series of numbers after it (ex: [email protected]_123456789)

7. We should bring a file forward when a customer receives a damaged item.

True

False

We should bring something like this forward to make sure that the warehouse is made aware of the issue.

Explanation

We should bring something like this forward to make sure that the warehouse is made aware of the issue.

8. You must bring the file 1-2 if you have discovered that a customer is truly missing an item from their Joe Fresh online order to find out if we will refund the item, rather than just bringing the file forward as an FYI to refund and telling the customer we will email them with a confirmation of the refund.

True

False

You just need to bring the file forward as an FYI and let the customer know they will receive an email confirmation of the refund. We always refund missing items.

Explanation

You just need to bring the file forward as an FYI and let the customer know they will receive an email confirmation of the refund. We always refund missing items.

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Current Version
Mar 20, 2023

Quiz Edited by
ProProfs Editorial Team
Aug 06, 2014

Quiz Created by
Loblaw