P10 Front End Quiz - Wic Procedures

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| By Smartu
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Smartu
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Quizzes Created: 11 | Total Attempts: 35,990
Questions: 10 | Attempts: 1,526

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WIC is a form of payment that we accept in our stores that results in thousands of dollars in sales. But we need your help to make sure that WIC Vouchers get processed correctly at the register. Mistakes at the register when processing WIC account for THOUSANDS of dollars in lost money for YOUR store and the company.
Remember our values when handling WIC.
Teamwork: If you're not sure ASK YOUR MANAGER OR A FELLOW CASHIER! You can also call your area trainer or the corporate office. We're here to help you get those sales!
Integrity: Always act with Read moreethically and honestly when handling WIC.
Accountability: Hold yourself accountable for processing WIC correctly. Slow down, focus, and get it correct the first time!
Respect: Treat our WIC customers with respect. These customers are just as important as any other customer in our stores.
Growth: Commit to learning these important procedures and teaching your fellow associates that may need help.
We're all accountable for our key result of increased store sales--and this is just one of the ways you can help!
Now, let's check for your understanding of the correct WIC Procedures. . .


Questions and Answers
  • 1. 

    True or False: A WIC voucher can be redeemed outside of the time frame specified on the WIC voucher.

    • A.

      True

    • B.

      False

    Correct Answer
    B. False
    Explanation
    The correct answer is False. This means that a WIC voucher cannot be redeemed outside of the time frame specified on the voucher. WIC vouchers have an expiration date, and if not used within that time frame, they become invalid and cannot be redeemed. It is important for participants to use their vouchers before they expire to ensure they receive the benefits they are entitled to.

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  • 2. 

    True or False: If the WIC voucher specifies an exact dollar amount ($6, $10, $15) allowed for the purchase of items, it is OK to allow the customer to use the voucher to pay for more than the authorized amount. 

    • A.

      True

    • B.

      False

    Correct Answer
    B. False
    Explanation
    It is not okay to allow the customer to use the voucher to pay for more than the authorized amount. If the WIC voucher specifies an exact dollar amount, it means that the customer is only allowed to purchase items up to that amount using the voucher. Allowing the customer to use the voucher for more than the authorized amount would be a violation of the terms and guidelines set by the WIC program.

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  • 3. 

    True or False: You should collect a customers WIC check even if they do not sign it. 

    • A.

      True

    • B.

      False

    Correct Answer
    B. False
    Explanation
    It is false that you should collect a customer's WIC check even if they do not sign it. The Women, Infants, and Children (WIC) program is a federal assistance program in the United States that provides nutrition support to low-income pregnant women, new mothers, and young children. In order to receive the benefits, customers are required to sign the WIC check as a form of verification. Without the customer's signature, the check cannot be accepted or processed.

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  • 4. 

    True or False: If the WIC voucher lists specific products, you must validate the size and quantity of the products being purchased against the WIC voucher prior to accepting the voucher. 

    • A.

      True

    • B.

      False

    Correct Answer
    A. True
    Explanation
    The statement is true because when a WIC voucher lists specific products, it is important to validate the size and quantity of the products being purchased against the voucher. This is necessary to ensure that the correct items are being purchased and that the voucher is being used appropriately. By validating the size and quantity, it helps prevent any misuse or fraud related to the WIC program.

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  • 5. 

    If the customer is purchasing $14.76 of product and they are using a WIC voucher allowing the purchase of $10.00 of WIC authorized product, what dollar amount should be written in the box on the WIC voucher? 

    • A.

      $14.76

    • B.

      $10.00

    • C.

      $24.76

    • D.

      Leave the box blank

    Correct Answer
    B. $10.00
    Explanation
    The dollar amount that should be written in the box on the WIC voucher is $10.00. This is because the customer is using a WIC voucher that allows the purchase of $10.00 of WIC authorized product, and the total cost of the product being purchased is $14.76. Therefore, the amount that can be redeemed with the voucher is $10.00.

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  • 6. 

    If a customer's purchase exceeds the amount authorized on the WIC voucher, how should you handle the excess purchase amount? 

    • A.

      Give them the excess purchase amount for free

    • B.

      Collect the excess amount via another tender type (ex. cash, credit card, etc.)

    • C.

      Write the total amount of the purchase on the WIC voucher even though it exceeds the authorized amount

    • D.

      None of the above

    Correct Answer
    B. Collect the excess amount via another tender type (ex. cash, credit card, etc.)
    Explanation
    If a customer's purchase exceeds the amount authorized on the WIC voucher, the correct way to handle the excess purchase amount is to collect it via another tender type, such as cash or credit card. This means that the customer will have to pay the additional amount out of their own pocket, as it is not covered by the voucher. Giving them the excess purchase amount for free or writing the total amount on the voucher, even though it exceeds the authorized amount, would go against the guidelines and policies of the WIC program. Therefore, the correct approach is to collect the excess amount from the customer using another form of payment.

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  • 7. 

    If a WIC voucher reads the first day to use is August 1 and the last day to use is August 31, which of the following is true? 

    • A.

      The customer can use the voucher before August 1

    • B.

      The customer can use the voucher after August 31

    • C.

      The customer can only use the voucher between August 1- August 31

    • D.

      None of the above

    Correct Answer
    C. The customer can only use the voucher between August 1- August 31
    Explanation
    The correct answer is that the customer can only use the voucher between August 1- August 31. This is because the voucher specifies that the first day to use is August 1 and the last day to use is August 31. Therefore, the customer is only allowed to use the voucher within this time frame and not before or after.

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  • 8. 

    Which of the following do you need to verify is written on the voucher before finalizing the purchase? 

    • A.

      The customers signature

    • B.

      The purchase price of WIC voucher approved items

    • C.

      Both of the above

    • D.

      None of the above

    Correct Answer
    C. Both of the above
    Explanation
    Before finalizing the purchase, it is important to verify both the customer's signature and the purchase price of WIC voucher approved items written on the voucher. The customer's signature ensures that the voucher is being used by the authorized person, while verifying the purchase price ensures that the correct amount is being charged for the approved items. By checking both of these details, the purchase can be accurately completed and recorded.

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  • 9. 

    How is the store affected if you allow the customer to purchase more product than is allowed on the voucher? 

    • A.

      The error causes the store to incur loss of sales

    • B.

      The error causes the store to have to call the customer so they can get the rest of the money

    • C.

      The error does not affect the store’s bottom line

    • D.

      There is no error

    Correct Answer
    A. The error causes the store to incur loss of sales
    Explanation
    If the store allows the customer to purchase more product than is allowed on the voucher, it means that the customer is not paying for the additional items. This results in a loss of sales for the store since they are not receiving payment for the extra products.

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  • 10. 

    What do you need to check on the WIC voucher before finalizing the sale? 

    • A.

      The customer is getting the correct items and quantity of items

    • B.

      The voucher is being used within the allowable time frame

    • C.

      The exact purchase price allowed by the WIC voucher is written in the box and the customer signed the check

    • D.

      The exact purchase price of the WIC voucher does not exceed the allowed amount (if designated on the voucher)

    • E.

      All of the above

    Correct Answer
    E. All of the above
    Explanation
    Before finalizing the sale with a WIC voucher, you need to check several things. Firstly, you need to ensure that the customer is receiving the correct items and the correct quantity of items as specified on the voucher. Secondly, you need to verify that the voucher is being used within the allowable time frame. Additionally, you should check that the exact purchase price allowed by the WIC voucher is written in the designated box and that the customer has signed the check. Lastly, you need to confirm that the exact purchase price of the WIC voucher does not exceed the allowed amount, if there is a designated limit specified on the voucher.

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  • Current Version
  • Mar 22, 2023
    Quiz Edited by
    ProProfs Editorial Team
  • Sep 20, 2013
    Quiz Created by
    Smartu
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