P10 Front End Quiz - Wic Procedures

10 Questions | By Smartu | Updated: Mar 22, 2022 | Attempts: 1519

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WIC is a form of payment that we accept in our stores that results in thousands of dollars in sales. But we need your help to make sure that WIC Vouchers get processed correctly at the register. Mistakes at the register when processing WIC account for THOUSANDS of dollars in lost money for YOUR store and the company. Remember our values when handling WIC. Teamwork: If you're not sure ASK YOUR MANAGER OR A FELLOW CASHIER! You can also call your area trainer or the corporate office. We're here to help you get those sales! Integrity: Always act with ethically and honestly when handling WIC. Accountability: Hold yourself accountable for processing WIC correctly. Slow down, focus, and get it correct the first time! Respect: Tr

Questions and Answers

1.

True or False: A WIC voucher can be redeemed outside of the time frame specified on the WIC voucher.
- A.
  
  True
- B.
  
  False
2.

True or False: If the WIC voucher specifies an exact dollar amount ($6, $10, $15) allowed for the purchase of items, it is OK to allow the customer to use the voucher to pay for more than the authorized amount.
- A.
  
  True
- B.
  
  False
3.

True or False: You should collect a customers WIC check even if they do not sign it.
- A.
  
  True
- B.
  
  False
4.

True or False: If the WIC voucher lists specific products, you must validate the size and quantity of the products being purchased against the WIC voucher prior to accepting the voucher.
- A.
  
  True
- B.
  
  False
5.

If the customer is purchasing $14.76 of product and they are using a WIC voucher allowing the purchase of $10.00 of WIC authorized product, what dollar amount should be written in the box on the WIC voucher?
- A.
  
  $14.76
- B.
  
  $10.00
- C.
  
  $24.76
- D.
  
  Leave the box blank
6.

If a customer's purchase exceeds the amount authorized on the WIC voucher, how should you handle the excess purchase amount?
- A.
  
  Give them the excess purchase amount for free
- B.
  
  Collect the excess amount via another tender type (ex. cash, credit card, etc.)
- C.
  
  Write the total amount of the purchase on the WIC voucher even though it exceeds the authorized amount
- D.
  
  None of the above
7.

If a WIC voucher reads the first day to use is August 1 and the last day to use is August 31, which of the following is true?
- A.
  
  The customer can use the voucher before August 1
- B.
  
  The customer can use the voucher after August 31
- C.
  
  The customer can only use the voucher between August 1- August 31
- D.
  
  None of the above
8.

Which of the following do you need to verify is written on the voucher before finalizing the purchase?
- A.
  
  The customers signature
- B.
  
  The purchase price of WIC voucher approved items
- C.
  
  Both of the above
- D.
  
  None of the above
9.

How is the store affected if you allow the customer to purchase more product than is allowed on the voucher?
- A.
  
  The error causes the store to incur loss of sales
- B.
  
  The error causes the store to have to call the customer so they can get the rest of the money
- C.
  
  The error does not affect the store’s bottom line
- D.
  
  There is no error
10.

What do you need to check on the WIC voucher before finalizing the sale?
- A.
  
  The customer is getting the correct items and quantity of items
- B.
  
  The voucher is being used within the allowable time frame
- C.
  
  The exact purchase price allowed by the WIC voucher is written in the box and the customer signed the check
- D.
  
  The exact purchase price of the WIC voucher does not exceed the allowed amount (if designated on the voucher)
- E.
  
  All of the above