Level 1 Remote Support

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| By Telescan
T
Telescan
Community Contributor
Quizzes Created: 1 | Total Attempts: 293
Questions: 10 | Attempts: 293

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Technical Support Quizzes & Trivia

Telescan's Level 1 Technical Certification
Remote Support


Questions and Answers
  • 1. 

    What software product does Telescan use to connect and control your Prism or SDM servers?

    • A.

      UBNC

    • B.

      UNVC

    • C.

      UVNC

    • D.

      UBMC

    Correct Answer
    C. UVNC
    Explanation
    Telescan uses UVNC software product to connect and control Prism or SDM servers.

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  • 2. 

    If you need to reinstall the support software, where can you get it?

    • A.

      From the Telescan web site

    • B.

      From Microsoft

    • C.

      From the TUNe web site

    Correct Answer
    A. From the Telescan web site
    Explanation
    You can get the support software for reinstallation from the Telescan web site.

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  • 3. 

    To find your router’s IP Address,  go to the DOS prompt and type “ipconfig /all”. What line on your display shows the router's IP Address?

    • A.

      Physical Address line

    • B.

      IP Address line

    • C.

      Default Gateway line

    • D.

      Host Name line

    Correct Answer
    C. Default Gateway line
    Explanation
    The default gateway line on the display shows the router's IP address. The default gateway is the IP address of the device that connects a local network to the internet. In this case, the router acts as the default gateway for the local network, so its IP address is displayed on the default gateway line.

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  • 4. 

    You enter port information in the router under what category?

    • A.

      Software Ports

    • B.

      Port Authority

    • C.

      Port Forwarding

    • D.

      Portabilities

    Correct Answer
    C. Port Forwarding
    Explanation
    Port Forwarding is the correct answer because it refers to the process of redirecting incoming network traffic to a specific device or service within a private network. By configuring port forwarding settings in a router, you can allow external devices or services to access specific ports on a device within your network. This is commonly used for applications such as online gaming, remote desktop access, or running a web server.

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  • 5. 

    In the software’s Server Options, you want to set what three options?

    • A.

      Port number, password, and Keep Existing Connections

    • B.

      Port number, password, and Disconnect Existing Connections

    • C.

      Port number, display query window, and Enable DSM

    Correct Answer
    A. Port number, password, and Keep Existing Connections
    Explanation
    In the software's Server Options, you would want to set the port number to specify the communication channel for the server. Setting a password is important for securing access to the server. Keeping existing connections allows for maintaining ongoing connections without disconnecting them. Therefore, the correct options to set in the Server Options are the port number, password, and Keep Existing Connections.

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  • 6. 

    After the Server software is installed, you should:

    • A.

      Restart the computer

    • B.

      Add the Server to the Start Menu

    • C.

      Change the defaults

    Correct Answer
    B. Add the Server to the Start Menu
    Explanation
    Once the Server software is installed, it is recommended to add it to the Start Menu. This allows for easy access and quick launching of the Server application. By adding the Server to the Start Menu, users can locate and open the software without having to navigate through multiple folders or directories. It improves the user experience and saves time, making it a necessary step after installation.

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  • 7. 

    What kind of IP Address is needed for connection access from outside of your building?

    • A.

      WWW Address

    • B.

      External or Public Address

    • C.

      TCP-UDP Address

    Correct Answer
    B. External or Public Address
    Explanation
    An external or public address is needed for connection access from outside of your building. This type of IP address is assigned to devices connected to a network that is accessible from the internet. It allows communication between devices on the internet and devices within your building, enabling external access to the network resources.

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  • 8. 

    To connect the Viewer to the Server you would enter:

    • A.

      Port number followed by 2 colons, then the IP Address

    • B.

      IP Address followed by 2 colons then the port number

    • C.

      Port number only

    Correct Answer
    B. IP Address followed by 2 colons then the port number
    Explanation
    The correct answer is IP Address followed by 2 colons then the port number. This is the correct way to connect the Viewer to the Server. The IP Address identifies the specific device or server that the Viewer wants to connect to, and the port number specifies the specific service or application on that device or server. By entering the IP Address followed by 2 colons and then the port number, the Viewer can establish a connection to the desired server and access the intended service or application.

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  • 9. 

    You can save Viewer connections to the Server for future use as an icon on your desktop.

    • A.

      True

    • B.

      False

    Correct Answer
    A. True
    Explanation
    The statement is true because saving viewer connections to the server as an icon on the desktop allows for quick and easy access to the server in the future. This can be beneficial for users who frequently connect to the server and want to streamline the process. By saving the connection as an icon on the desktop, users can simply click on the icon to establish a connection without having to manually enter the server details each time.

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  • 10. 

    Telescan's Remote Support software requires you to install it before using it.

    • A.

      True

    • B.

      False

    Correct Answer
    B. False
    Explanation
    Telescan's Remote Support software does not require installation before using it.

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  • Current Version
  • Mar 21, 2023
    Quiz Edited by
    ProProfs Editorial Team
  • Feb 02, 2010
    Quiz Created by
    Telescan
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