Level 1 Remote Support

The statement is true because saving viewer connections to the server as an icon on the desktop allows for quick and easy access to the server in the future. This can be beneficial for users who frequently connect to the server and want to streamline the process. By saving the connection as an icon on the desktop, users can simply click on the icon to establish a connection without having to manually enter the server details each time.

An external or public address is needed for connection access from outside of your building. This type of IP address is assigned to devices connected to a network that is accessible from the internet. It allows communication between devices on the internet and devices within your building, enabling external access to the network resources.

The correct answer is IP Address followed by 2 colons then the port number. This is the correct way to connect the Viewer to the Server. The IP Address identifies the specific device or server that the Viewer wants to connect to, and the port number specifies the specific service or application on that device or server. By entering the IP Address followed by 2 colons and then the port number, the Viewer can establish a connection to the desired server and access the intended service or application.

You can get the support software for reinstallation from the Telescan web site.

In the software's Server Options, you would want to set the port number to specify the communication channel for the server. Setting a password is important for securing access to the server. Keeping existing connections allows for maintaining ongoing connections without disconnecting them. Therefore, the correct options to set in the Server Options are the port number, password, and Keep Existing Connections.

The default gateway line on the display shows the router's IP address. The default gateway is the IP address of the device that connects a local network to the internet. In this case, the router acts as the default gateway for the local network, so its IP address is displayed on the default gateway line.

Port Forwarding is the correct answer because it refers to the process of redirecting incoming network traffic to a specific device or service within a private network. By configuring port forwarding settings in a router, you can allow external devices or services to access specific ports on a device within your network. This is commonly used for applications such as online gaming, remote desktop access, or running a web server.

Telescan uses UVNC software product to connect and control Prism or SDM servers.

Telescan's Remote Support software does not require installation before using it.

Once the Server software is installed, it is recommended to add it to the Start Menu. This allows for easy access and quick launching of the Server application. By adding the Server to the Start Menu, users can locate and open the software without having to navigate through multiple folders or directories. It improves the user experience and saves time, making it a necessary step after installation.