Customer Service Quizzes, Questions & Answers
Recent Quizzes
Questions: 12 | Attempts: 291 | Last updated: Mar 22, 2023
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Sample QuestionAs an employee in customer service, how would you learn your business? Check all that apply.
SBTV: A quiz on customer service! If you have a very efficient customer care department, the chances of having returns and new customers are very high as compared to businesses that do not invest so much into customer service....
Questions: 10 | Attempts: 865 | Last updated: Mar 21, 2023
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Sample QuestionThe second step in the Home ADDS Value process, Determine Needs, involves asking questions to help narrow down what product will best suit your customer and their project.
Conn's Training: Trivia Questions Quiz on Customer Service! In the world of business today, a lot of businesses are emphasizing having good customer service than looking at the price they charge clients, and this strategy has...
Questions: 48 | Attempts: 270 | Last updated: Mar 22, 2023
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Sample QuestionTrue or false: It is okay to ask a neighbor to take a message and give it to the customer.
Test your Customer Service and Verisys knowledge!
PRIZES will go out to those who can answer all questions correctly!
Simply print your perfect score and submit to Shaelyn for a prize!
Questions: 16 | Attempts: 94 | Last updated: Mar 21, 2023
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Sample QuestionWhat year was our company name "Verisys" founded?
Do you work in customer service? Do you know when we celebrate Customer Service Week? Here, we have some trivia quiz questions to test how good your customer service knowledge is. Customer Service (CS) Week is an annual...
Questions: 20 | Attempts: 261 | Last updated: Aug 31, 2023
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Sample QuestionPlease choose the option that most accurately describes the "MIX" program....
Questions: 45 | Attempts: 2613 | Last updated: Mar 20, 2023
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Sample QuestionIf your My giffgaff page is showing "Balance N/A" what does that mean?
Being a customer service agent is all about knowing how to tackle a person’s problem and give them a solution to the soonest you can. Most customer care agents are nice and patient with a customer, do you think you have...
Questions: 8 | Attempts: 185 | Last updated: Mar 20, 2023
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Sample QuestionIf you come across an issue that needs to be escalated, what do you do?
Being a customer service agent is all about knowing how to tackle a person’s problem and give them a solution to the soonest you can. It takes a lot of time and practice to reach this As we continue on the road to revising...
Questions: 7 | Attempts: 732 | Last updated: Mar 20, 2023
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Sample QuestionTo request a password reset for either the Admin or Store account, the dealer will first have to log into the Admin account.
Being a customer service agent is all about knowing how to tackle a client’s problem and giving them a solution to it when they need it. It takes a lot of time and practice to reach this level, and therefore, the road to...
Questions: 9 | Attempts: 204 | Last updated: Mar 21, 2023
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Sample QuestionHow long will it take for funds to arrive in a customer's bank account after s/he initiates a transfer from the SmartLine Customer Dashboard?
Questions: 7 | Attempts: 207 | Last updated: Mar 21, 2023
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Sample QuestionWhen responding to client questions you should insert links to videos and posts from the learning center.
Please find herein the Online Proficiency Test. Please could you complete it no later than COB today.
This is a closed book assessment and should be treated as such. There is a time limit of 15 minutes to complete.
Thank you for...
Questions: 11 | Attempts: 236 | Last updated: Mar 20, 2023
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Sample QuestionWhat are the delivery days for a Mailplan A order? Please select the correct option.
Do you know how vital customer service is? Would you be able to pass this quiz? According to this quiz, you will need to see the significance of customer loyalty, why caring about the customer’s concerns is the epitome of...
Questions: 69 | Attempts: 376 | Last updated: Mar 22, 2023
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Sample QuestionCustomer loyalty is an emotional tie of trust.
Are you familiar with customer service training? This quiz will tell you what the term fresh check means, how to greet the customer, is more important to pat yourself on the back or is important to make the customer happy, and...
Questions: 15 | Attempts: 431 | Last updated: Mar 20, 2023
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Sample QuestionDuring the call, the first thing you need to do is:
The role of a customer care agent is to ensure that they are able to answer questions that clients have when it comes to services or products that people have. The trivia quiz below is designed to test your knowledge on proper...
Questions: 12 | Attempts: 172 | Last updated: Mar 19, 2023
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Sample QuestionWhen a customer calls in about a technical issue the notes will be logged under:
When customers call customer care they may exhibit different reactions or be hard to deal with and this is why it is important for an agent to know how to deal with different types of customers and the emotions they exhibit while...
Questions: 10 | Attempts: 231 | Last updated: Mar 20, 2023
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Sample QuestionIf a customer starts off a call by yelling, you should immediately park the call for a supervisor.
What we have here is an advanced customer service questions quiz! One of the strengths that business can have is having a good relationship with its clients and helping them when they have issues about how the firms’...
Questions: 12 | Attempts: 183 | Last updated: Mar 20, 2023
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Sample QuestionWhich of these is not one of the six steps to a good customer service call?
It is quite common for businesses to pay attention to what their competitors are doing so that they know how to make their services and products better. This trivia quiz is made up of total aurora: competitor comparison...
Questions: 45 | Attempts: 56 | Last updated: May 4, 2023
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Sample QuestionWhat is the queue number for Platinum support?
This quiz is a customer service knowledge trivia! Customer service is all about giving answers to clients on products and services whenever they ask. For you to work at a call centre you are expected to have specific skills and...
Questions: 10 | Attempts: 1421 | Last updated: Nov 17, 2023
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Sample QuestionA complaining customer is:
Questions: 10 | Attempts: 86 | Last updated: Mar 20, 2023
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Sample QuestionWhat are the new features of PDF Professional 8? Select all that applies:
This quiz measures the quiz taker's ability to respond to bank customers' expectations, to communicate with them effectively, to explain the banking rules, products, and services, and to manage difficult customers...
Questions: 14 | Attempts: 284 | Last updated: Mar 21, 2023
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Sample QuestionWhat are the four elements of a professional appearance?
Are you looking for principles of customer service quiz trivia? A person working as a customer service agent is expected to not only help clients who have issues or questions regarding a product or service from a company. Do you...
Questions: 10 | Attempts: 557 | Last updated: Mar 22, 2023
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Sample QuestionCustomer Service is...
This quiz is designed to assess student''s readiness to take the NRF Certificatioon in Customer Service
Questions: 51 | Attempts: 502 | Last updated: Mar 22, 2023
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Sample QuestionYou are working at a grocery store in the deli. Every Sunday afternoon an elderly woman comes in and ask for the same order every week. You have seen her for months and she is very friendly to you. The next time you see her, you:
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Questions: 31 | Attempts: 129 | Last updated: Mar 22, 2023
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Sample QuestionMaster Data, including Customer and Material Records, are changed on a daily basis and everyone has access to make changes to it.
Welcome to the customer service trivia quiz on shipping and sales! Customer service is an important part of a business as it is the group that deals with issues that clients have when it comes to their order or something that...
Questions: 12 | Attempts: 561 | Last updated: Mar 20, 2023
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Sample QuestionPre-Sell Complete means the order has been processed and shipped. There will be a tracking # and you can track the progress of the order.
Do you work in the shipping and sales customer service department? This trivia questions quiz is perfect for helping you see just how much you understand the field and what is expected of you when it comes to discharging your...
Questions: 10 | Attempts: 565 | Last updated: Mar 18, 2023
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Sample QuestionThe Distribution Center cutoff times could change daily.
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