Customer Service Quizzes & Trivia
This is the ultimate quiz on customer service conversation skills! When it comes to selling security packages to prospective clients, you should ensure that you use the right words or else loose a prospective client. The quiz...
Questions: 15 | Attempts: 74 | Last updated: Dec 19, 2019
Sample QuestionWhich one of the following is the correct opening for inbound calls?
NetSuite 30 day Knowledge quiz.
Questions: 20 | Attempts: 92 | Last updated: Mar 20, 2022
Sample QuestionWhat page do you pull up when a customer calls in and would like to place an order?
Questions for this assessment are derived from live calls in Academy Bay which may now serve as a review and/ or learning opportunities for the group.
Questions: 10 | Attempts: 33 | Last updated: Mar 21, 2022
Sample QuestionYour customer wants a blackout roller shade for his bedroom, but refuses to do an outside mount to reduce light gaps. What product would you recommend?
Instructions: This test will assess your product/troubleshooting knowledge for cellular shades. Included in this assessment are 10 questions in the following formats: Multiple Choice, Matching, True/False, or Check...
Questions: 8 | Attempts: 136 | Last updated: Mar 21, 2022
Sample QuestionWhich of the following control options are available for cellular shades? Check all that apply:
Questions: 12 | Attempts: 202 | Last updated: Mar 22, 2022
Sample QuestionAs an employee in customer service, how would you learn your business? Check all that apply.
SBTV: A quiz on customer service! If you have a very efficient customer care department, the chances of having returns and new customers are very high as compared to businesses that do not invest so much into customer service....
Questions: 10 | Attempts: 721 | Last updated: Mar 21, 2022
Sample QuestionThe second step in the Home ADDS Value process, Determine Needs, involves asking questions to help narrow down what product will best suit your customer and their project.
Conn's Training: Trivia Questions Quiz on Customer Service! In the world of business today, a lot of businesses are emphasizing having good customer service than looking at the price they charge clients, and this strategy has...
Questions: 48 | Attempts: 115 | Last updated: Mar 22, 2022
Sample QuestionTrue or false: It is okay to ask a neighbor to take a message and give it to the customer.
Test your Customer Service and Verisys knowledge! PRIZES will go out to those who can answer all questions correctly! Simply print your perfect score and submit to Shaelyn for a prize!
Questions: 16 | Attempts: 76 | Last updated: Mar 21, 2022
Sample QuestionWhat year was our company name "Verisys" founded?
Be sure to check with other areas to help with the toughest questions!
Questions: 20 | Attempts: 129 | Last updated: Mar 21, 2022
Sample QuestionPlease choose the option that most accurately describes the "MIX" program....
Questions: 10 | Attempts: 334 | Last updated: Mar 22, 2022
Sample QuestionWhich of the following product return examples is NOT considered a product defect?
Questions: 45 | Attempts: 2589 | Last updated: Mar 20, 2022
Sample QuestionIf your My giffgaff page is showing "Balance N/A" what does that mean?
Interesting Facts You Must Know About Customer Service! In a business setting, it is important to ensure that you satisfy the needs and wants of your clients with the product or services you are offering, and one of the ways to...
Questions: 8 | Attempts: 68 | Last updated: Mar 19, 2022
Sample Question"Every contact we have with a customer influences whether or not they'll ____________. We have to be great every time or we'll lose them."
Test your knowledge
Questions: 5 | Attempts: 62 | Last updated: Mar 21, 2022
Sample QuestionA complaining customer is:
Being a customer service agent is all about knowing how to tackle a person’s problem and give them a solution to the soonest you can. Most customer care agents are nice and patient with a customer, do you think you have...
Questions: 8 | Attempts: 162 | Last updated: Mar 20, 2022
Sample QuestionIf you come across an issue that needs to be escalated, what do you do?
Being a customer service agent is all about knowing how to tackle a person’s problem and give them a solution to the soonest you can. It takes a lot of time and practice to reach this As we continue on the road to revising...
Questions: 7 | Attempts: 714 | Last updated: Mar 20, 2022
Sample QuestionTo request a password reset for either the Admin or Store account, the dealer will first have to log into the Admin account.
Being a customer service agent is all about knowing how to tackle a client’s problem and giving them a solution to it when they need it. It takes a lot of time and practice to reach this level, and therefore, the road to...
Questions: 9 | Attempts: 180 | Last updated: Mar 21, 2022
Sample QuestionHow long will it take for funds to arrive in a customer's bank account after s/he initiates a transfer from the SmartLine Customer Dashboard?
Questions: 7 | Attempts: 184 | Last updated: Mar 21, 2022
Sample QuestionWhen responding to client questions you should insert links to videos and posts from the learning center.
Please find herein the Online Proficiency Test. Please could you complete it no later than COB today. This is a closed book assessment and should be treated as such. There is a time limit of 15 minutes to complete. Thank you for...
Questions: 11 | Attempts: 214 | Last updated: Mar 20, 2022
Sample QuestionWhat are the delivery days for a Mailplan A order? Please select the correct option.
Do you know how vital customer service is? Would you be able to pass this quiz? According to this quiz, you will need to see the significance of customer loyalty, why caring about the customer’s concerns is the epitome of...
Questions: 69 | Attempts: 185 | Last updated: Mar 22, 2022
Sample QuestionCustomer loyalty is an emotional tie of trust.
Are you familiar with customer service training? This quiz will tell you what the term fresh check means, how to greet the customer, is more important to pat yourself on the back or is important to make the customer happy, and...
Questions: 15 | Attempts: 404 | Last updated: Mar 20, 2022
Sample QuestionDuring the call, the first thing you need to do is:
The role of a customer care agent is to ensure that they are able to answer questions that clients have when it comes to services or products that people have. The trivia quiz below is designed to test your knowledge on proper...
Questions: 12 | Attempts: 82 | Last updated: Mar 19, 2022
Sample QuestionWhen a customer calls in about a technical issue the notes will be logged under:
When customers call customer care they may exhibit different reactions or be hard to deal with and this is why it is important for an agent to know how to deal with different types of customers and the emotions they exhibit while...
Questions: 10 | Attempts: 76 | Last updated: Mar 20, 2022
Sample QuestionIf a customer starts off a call by yelling, you should immediately park the call for a supervisor.
What we have here is an advanced customer service questions quiz! One of the strengths that business can have is having a good relationship with its clients and helping them when they have issues about how the firms’...
Questions: 12 | Attempts: 86 | Last updated: Mar 20, 2022
Sample QuestionWhich of these is not one of the six steps to a good customer service call?
Training Quiz 1 - Customer Service
Questions: 5 | Attempts: 57 | Last updated: Mar 21, 2022
Sample QuestionWhat are the 4 components of superior customer service? (check the 4 that apply)
The trivia quiz below is made up of some client relations training questions. One of the things that ensure clients keep coming back to a company is ensuring you have a good relationship with them and also answer any issues they...
Questions: 22 | Attempts: 81 | Last updated: Mar 20, 2022
Sample QuestionLenders can use the Mercury Network fee panel as a backup to their custom fee panel.