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Customer Service Assessment

Questions: 26 | Attempts: 8

Sample Question
As an employee in customer service, how would you learn your business? Check all that apply.

Learn about your entire company operation.

Learn only those products and services that are related to your job.

Learn about the offerings of your competitors.

Customer Service Trivia

Questions: 21 | Attempts: 11

Sample Question
How does solving difficult customer situations benefit your company?

It will generate repeat business

The difficult customer won't bother you again

You will get a promotion

All employees will get promotions

Ngs Training Day 1

Questions: 18 | Attempts: 271

Sample Question
When is a customer’s credit card charged for a magazine subscription?

When the magazine division receives the order- usually within 2-3 days after the order is placed.

Customer is charged once the first magazine issue is shipped.

Customer is charged the same day the order is placed.

Customer is charged 7-10 working days of placing the order.

Customer Service Processes And Policies 2017

Customer Service Processes and Policies 2017

Questions: 34 | Attempts: 52

Sample Question
AZ Connect: What can you find on the Employee Resources/Rules sub tab on AZ Connect?

Employee referral policy

City Manager list

Weekly Schedule

Customer Service Manual

Phone Replacement

Questions: 6 | Attempts: 1289

Sample Question
A customer on a Premium Belief Plan recently lost their phone. They want to suspend the line but wait to complete the Phone Replacement in case they find the phone. You:

Complete the suspension and tell them to call back when they either find the phone or wish to complete a Phone Replacement.

Start the Phone Replacement Eligibility Check first and select “Close and Take No Action” at the Device Selection screen. Then suspend the line and let them know they should contact us within the next 7 days if they do not find the phone and want to request a Phone Replacement

Notify them they are not on a price plan that qualifies for Phone Replacement

Complete the Phone Replacement anyway and let them know if they find the phone, they can return their replacement and be reimbursed for their $100 deductible

Customer Service Quiz

Questions: 10 | Attempts: 80

Sample Question
We can warm transfer all customers who have just purchased MTS all the time.

True

False

Customer Service Self Examination

To test an individuals knowledge on how to provide best customer service over the phone.

Questions: 10 | Attempts: 411

Sample Question
To develop rapport over the phone you should do the following three things:

Smile

Show Empathy

Point your heart towards them

Make Eye contact

Listen

At Home Customer Service Representative

Questions: 20 | Attempts: 33

Sample Question
What is the opposite of reactive customer service?

Inactive

Overactive

Non-active

Proactive

Customer Service ISO Processes

Questions: 25 | Attempts: 31

Sample Question
What is ISO?

Industrial Standard Operations

Non-governmental organization that helps develop standard measures and practices

The company that audits us every year

International Standardization Organization

Customer Service Dealing With Customers

Questions: 9 | Attempts: 10

Sample Question
Customers are more easily satisfied if their expectations are effectively managed.

True

False

Ccs - It - Quiz 1

Dear Colleague,Welcome to the 'GCS IT Quiz'! There are 10 multiple choice questions and it is a mandatory requirement to answer all the 10 questions to complete the quiz. Minimum passing...

Questions: 10 | Attempts: 20

Sample Question
SLA for answering calls received by GCS IT ?

100%

90%

95%

85%

80%

Contact Centre - Quiz 1

Dear Colleague,Welcome to the 'GCS Contact Centre Quiz'! There are 10 multiple choice questions and it is a mandatory requirement to answer all the 10 questions to complete the quiz....

Questions: 10 | Attempts: 19

Sample Question
Which of the below type of feedback has an SLA of closure within 72 HRS ?

Suggestions

Compliments

Inquiries

Complaints

All the above

Cellular Shade/customer Service Quiz

Instructions: This test will assess your product/troubleshooting knowledge for cellular shades. Included in this assessment are 10 questions in the following formats: Multiple Choice, Matching, True/False, or Check...

Questions: 8 | Attempts: 131

Sample Question
Which of the following control options are available for cellular shades? Check all that apply:

Continuous Cord Loop

Cordless

Motorized

Standard

Thd Customer Service Quiz Issue 16

Type description here.

Questions: 8 | Attempts: 5

Sample Question
What is WCS?

A portal on THD.COM that will allow you to view all THD.COM orders immediately.

A portal on THD.COM that will allow you to make changes on an order.

A portal on THD.COM that will allow you to view all BOPIS orders.

A portal on THD.COM that will allow you to view all BOSS orders.

August Quiz

Questions: 11 | Attempts: 22

Sample Question
Customer wanted to set up Date of Installation, you attempted to spark one of scheduling agent. You have learned scheduling agent is not avaiable since agent is on lunch break.

Wait and standby until scheduling agent return

Obtain available date from 10 business days out then create a Trouble Ticket and assign to schedule team

Inform your customer it's all good

Report to Team Leader

Purchase Orders

Type description here

Questions: 7 | Attempts: 29

Sample Question
When is it acceptable to call in a PO without creating a PO in Syteline

When you are to busy to create a PO

Never

When you just want to add to an existing PO

All the time

AODA Customer Service Training And Awareness Quiz

Purpose: This quiz will help you to evaluate any misconceptions you may have about people with disabilities

Questions: 25 | Attempts: 91

Sample Question
A positive attitude is important when meeting or helping a person with a disability. 

True

False

Cgi Reception Quiz

As a reception agent at aramex, you should be able to finish this quiz in 30 minutes.

Questions: 16 | Attempts: 8

Sample Question
Upon receiving the passports at reception, the reception agent should

Match the shipments against the manifest and store all Passports in “Safe”.

Match the shipments against the manifest and send SMS notification for the applicant

Match the shipments against the manifest and raise the tracking code status “Shipment Held for Pickup”

Book 2 Unit 12 Quiz

Type description here

Questions: 10 | Attempts: 15

Sample Question
A BMW car uses 5L petrol per 100 km. This is the ___________

Power

Cost to buy

Cost to run

Speed

Customer Service 2

A quiz over customer service concepts and ideas.

Questions: 10 | Attempts: 48

Sample Question
What are the key reasons for customer dissatisfaction?

Employees who don't listen to what the customer is saying.

Employees who ignore customers completely.

Employees who don't follow up or follow through.

Employees who ask too many questions.

Exl Week 1 Test

Questions: 40 | Attempts: 27

Sample Question
In RentalMan, what function key is used to go to the Customer Master Maintenance screen?

F2

F9

F10

Shift F10

Customer Services Quiz

Are you providing great customer service? Take this quick quiz to see how well you score.

Questions: 10 | Attempts: 125

Sample Question
Customers are more easily satisfied if their expectations are effectively managed.

True

False

Whiteboard Quiz #3-academy Bay/customer Service

Questions for this assessment are derived from live calls in Academy Bay which may now serve as a review and/ or learning opportunities for the group.

Questions: 10 | Attempts: 31

Sample Question
Your customer wants a blackout roller shade for his bedroom, but refuses to do an outside mount to reduce light gaps. What product would you recommend?

A Cellular shade

A Roman shade

Draperies

None of the above

30 Day Knowledge Quiz

NetSuite 30 day Knowledge quiz.

Questions: 20 | Attempts: 8

Sample Question
What page do you pull up when a customer calls in and would like to place an order?

Sales Order

Cash Sale

Invoice

Credit Memo

June Academy Quiz

Questions: 4 | Attempts: 11

Sample Question
Sprint announced a new partnership with Spotify that went into effect May 2. The partnership offers:

Non-Framily customers 3 months free trial of Spotify Premium

Framily customers 6 months free trial of Spotify Premium

Discounted rate for both Framily and Non-Framily customers after free trials

A and B

A and C

B and C

All of the above

Customer Service Examination

To test an individuals knowledge on how to provide best customer service over the phone.

Questions: 10 | Attempts: 36

Sample Question
To develop rapport over the phone you should do the following:

Smile

Tell them everything you know about a product or service

Point your heart towards them

Make Eye contact

Listen

Customer Service Quiz 1

This quiz tests the basic understanding of customer service information gained in the customer service training class.

Questions: 18 | Attempts: 132

Sample Question
What is the first thing that you should do when making eye contact with a customer?

Say hello

Smile

Ask if you can be of assistance

Refer them to the manager

Customer Service For Team Leaders

It's time to look at customer service from a different point of view!

Questions: 15 | Attempts: 5

Sample Question
Which of the following statements true?

We want ten percent of our customers to be large accounts.

Only designated employees have the power to terminate our relationship with large accounts.

Every employee has the authority to fire a key customer.

Every employee has the power to ruin a relationship with a key customer.

Itunes/iCloud Quiz #1

ITunes #1

Questions: 5 | Attempts: 11

Sample Question
A customer states they’re unable to choose ‘None’ as a payment option, what do you do?

Tell the customer that they owe Apple money.

) Probe with more questions about other prompts the customer may have received or if the customer has recently called in about any fraudulent activity.

Tell the customer that they’re doing it wrong and talk down to them about how to choose ‘None'

Verisys Customer Service Week Trivia!

Test your Customer Service and Verisys knowledge! PRIZES will go out to those who can answer all questions correctly! Simply print your perfect score and submit to Shaelyn for a prize!

Questions: 16 | Attempts: 69

Sample Question
What year was our company name "Verisys" founded?

2007

1996

2013

1945

Customer Service Week Trivia

Be sure to check with other areas to help with the toughest questions!

Questions: 20 | Attempts: 59

Sample Question
Please choose the option that most accurately describes the "MIX" program....

An on-line exchange where Specialty Retailers submit their favorite recipes.

A program that allows Specialty Retailers to sell our product on-line, submit orders to our DC, and we ship direct to their consumer.

A program that was designed to create a unique product assortment with the click of a mouse.

Sbtv September 2013 Quiz

Questions: 10 | Attempts: 318

Sample Question
Which of the following product return examples is NOT considered a product defect?

A kitchen pot set was missing 1 pot lid.

A can of paint was half full.

A candle wasn’t the scent the customer expected.

A tea towel set had 1 in the package that was discoloured.

Testing Customer Service Knowledge

Test your knowledge

Questions: 5 | Attempts: 33

Sample Question
A complaining customer is:

Always right

Almost right

Often lying

Always the customer

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