Customer Service Quizzes & Trivia
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Questions: 10 | Attempts: 318 | Last updated: Aug 20, 2013
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Sample QuestionWhich of the following product return examples is NOT considered a product defect?
This is a knowledge Trivia Quiz on Customer Service! Customer service is an important part of any business, and this is because it helps a business get return clients and build customer loyalty. What do you know about giving...
Questions: 12 | Attempts: 309 | Last updated: Oct 21, 2019
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Sample QuestionWhen is a customer's credit/debit card charged when they place an order?
Below is an ecommerce shipping trivia quiz on customer service! This quiz is ideal for those of us who work in the ecommerce sector and are charged with helping different customers with issues they may have either with their...
Questions: 10 | Attempts: 280 | Last updated: Aug 7, 2020
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Sample QuestionYou must enter the coupon code name into the case notes when requesting a credit for a coupon that a customer omitted.
Questions: 18 | Attempts: 271 | Last updated: Mar 16, 2017
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Sample QuestionWhen is a customer’s credit card charged for a magazine subscription?
Let's Test your knew knowledge on giving great service. Passing grade=85% or better (missing no more than TWO partial questions).
Questions: 8 | Attempts: 248 | Last updated: Dec 13, 2012
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Sample QuestionWhat is every Zingerman's employee authorized to do when handling a customer complaint?
Below is an International Card Services Customer Service Trivia Quiz. A holder with this card can get access to a lot of services, and this also means that the user may have a lot of issues that one may have that need fixing. In...
Questions: 10 | Attempts: 240 | Last updated: Oct 25, 2019
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Sample QuestionWhen should a customer receive credit for a service-related issue? Please detail the information required in the problem description of the service order.
Questions: 8 | Attempts: 240 | Last updated: Sep 4, 2020
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Sample QuestionA customer calls and would like to add an item to their order that was just placed minutes ago. You look at the order the status is already in printed picking. What do you do?
Questions: 21 | Attempts: 223 | Last updated: Sep 9, 2020
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Sample QuestionThe EDGE Fitness Club's Customer Service Philosophy is the Golden Rule - Treat all members like you or someone you truly care about would like to be treated.
This quiz is a customer service knowledge trivia! Customer service is all about giving answers to clients on products and services whenever they ask. For you to work at a call centre you are expected to have specific skills and...
Questions: 10 | Attempts: 194 | Last updated: Oct 14, 2020
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Sample QuestionA complaining customer is:
Questions: 10 | Attempts: 177 | Last updated: Oct 28, 2020
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Sample QuestionA customer walks into the office and asks for the deadline to file a permit application. You do not know the answer. It would be best for you to do which of the following?
Questions: 7 | Attempts: 167 | Last updated: Dec 12, 2019
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Sample QuestionWhen responding to client questions you should insert links to videos and posts from the learning center.
Please find herein the Online Proficiency Test. Please could you complete it no later than COB today.
This is a closed book assessment and should be treated as such. There is a time limit of 15 minutes to complete.
Thank you for...
Questions: 11 | Attempts: 166 | Last updated: Mar 8, 2013
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Sample QuestionWhat are the delivery days for a Mailplan A order? Please select the correct option.
Being a customer service agent is all about knowing how to tackle a client’s problem and giving them a solution to it when they need it. It takes a lot of time and practice to reach this level, and therefore, the road to...
Questions: 9 | Attempts: 158 | Last updated: Jul 30, 2019
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Sample QuestionHow long will it take for funds to arrive in a customer's bank account after s/he initiates a transfer from the SmartLine Customer Dashboard?
Good customer service requires strong customer focus, specific personal characteristics, and the ability to meet customer service challenges.
You will be asked to rate yourself in each of these areas. Remember the...
Questions: 5 | Attempts: 154 | Last updated: Jan 29, 2013
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Sample QuestionI have a strong commitment to provide our customers with excellent service...
To practice completing questions on Service Operations
Questions: 20 | Attempts: 147 | Last updated: Jun 19, 2020
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Sample QuestionWhich incidents should be logged by the Service Desk?
AF FM SKT study questions.
Questions: 87 | Attempts: 144 | Last updated: Dec 31, 2012
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Sample QuestionAt what level is the Secretary of the Air Force for Financial Management and Comptroller (SAF/FM) responsible for proper performance of financial management functions?
Questions: 10 | Attempts: 143 | Last updated: Oct 28, 2020
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Sample QuestionWhen a customer wants to track a shipment but doesn't have the waybill number:
Please answer the questions on "Service After the Sale".
Questions: 17 | Attempts: 143 | Last updated: Jan 28, 2013
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Sample QuestionIn Opus, the "Customer Care" and "Internet" tabs are the most used by this department.
Being a customer service agent is all about knowing how to tackle a person’s problem and give them a solution to the soonest you can. Most customer care agents are nice and patient with a customer, do you think you have...
Questions: 8 | Attempts: 140 | Last updated: Jul 30, 2019
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Sample QuestionIf you come across an issue that needs to be escalated, what do you do?
Please answer the questions on "Service After the Sale".
Questions: 17 | Attempts: 139 | Last updated: Jan 28, 2013
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Sample QuestionIn Opus, the "Customer Care" and "Internet" tabs are the most used by this department.
Students will be quizzed on basic customer service practices in the library. Â Such ideas as approachability, communications, phone etiquette, etc. will be covered. Â
Questions: 8 | Attempts: 136 | Last updated: Dec 31, 2012
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Sample QuestionWhen working, library student assistants are not allowed to:
This quiz tests the basic understanding of customer service information gained in the customer service training class.
Questions: 18 | Attempts: 132 | Last updated: Mar 11, 2014
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Sample QuestionWhat is the first thing that you should do when making eye contact with a customer?
Instructions:
This test will assess your product/troubleshooting knowledge for cellular shades. Included in this assessment are 10 questions in the following formats: Multiple Choice, Matching, True/False, or Check...
Questions: 8 | Attempts: 131 | Last updated: May 29, 2015
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Sample QuestionWhich of the following control options are available for cellular shades? Check all that apply:
Are you providing great customer service? Take this quick quiz to see how well you score.
Questions: 10 | Attempts: 125 | Last updated: Sep 16, 2014
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Sample QuestionCustomers are more easily satisfied if their expectations are effectively managed.
What's Current In Customer Service? It is very important for one to be up to date with the going on in their field as they ensure to give their clients up to date information as well as solutions to some problems that face...
Questions: 10 | Attempts: 125 | Last updated: Jul 30, 2019
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Sample QuestionA customer from Oklahoma had an order with a total of $56.98, $4.95 of that was for shipping. They used the coupon offer TTR-098 but would like to use the coupon $10 off $50 or more instead. This is a customer who has placed many orders with the company, and as a courtesy, you have decided to offer the customer the difference between the two offers. What would be the difference to credit the customer between these two offers?
