Helpdesk Basic Skill Test
A test to determine whether or not you are a fit for this type of roll.
- 1.An IP address is best defined as...
- A.
An IP Address is a unique number consisting of 4 parts separated by dots (eg: 217.247.84.89) asociated with every system connected to a network
- B.
Internet Provider Address. The address of a company that provides individuals and other companies access to the Internet.
- C.
The location of Internet Packets measured in kilobytes on a network.
- D.
All of the above.
- 2.Malware is best defined as...
- A.
A computer program designed to protect the operating system from viruses.
- B.
Microsoft Arithmetic LAN software. Software run in the background of any Windows based computer system used to manage network connections
- C.
Software designed to infiltrate or damage a computer system without the owner's informed consent.
- D.
None of the above.
- 3.Which one of the following best defines the term Operating System?
- A.
The software that allows computer users to run applications with the hardware of a specific system. Microsoft® Windows® or Apple® Computer's OS are examples of operating systems.
- B.
The master control program that manages a computer's internal functions and provides a means of control to the computer's operations and file system.
- C.
The software that manages the hardware and software interface of a computer.
- D.
All of the above.
- 4.Which one is not an output device?
- A.
Printer
- B.
Monitor
- C.
Modem
- D.
Keyboard
- 5.One MB is equal to...
- A.
One thousand bytes
- B.
1 billion bytes
- C.
The amount of RAM in every computer
- D.
1024KB
- 6.Select the 3 graphics files from the list below.
- A.
Untitled.nfo
- B.
Untitled.jpg
- C.
Untitled.bmp
- D.
Untitled.ogg
- E.
Untitled.tiff
- 7.Select the URL from the list below.
- A.
- B.
Http://www.yahoo.com
- C.
D:\downloads\standard
- D.
192.168.0.1
- 8.Which of the following programs is not an email client.
- A.
Microsoft Outlook 2003
- B.
Windows Live Mail
- C.
Mozilla Firefox
- D.
Outlook Express 6
- 9.A modem is best defined as...
- A.
A device that allows you to connect your PC to to an internet service.
- B.
A piece of computer software that is used to browse the web. (eg: internet explorer)
- C.
An interconnected group of computers.
- D.
A program that prevents other people on the Internet from accessing your computer and your files.
- 10.What is the shortcut for PASTE?
- A.
Ctrl + P
- B.
Ctrl + V
- C.
Ctrl + C
- D.
Caps Lock + V
- 11.Which is not an operating system?
- A.
DOS
- B.
Windows
- C.
MS-Word
- D.
LINUX
- 12.The brain of the computer. This part does the calculation, moving and processing of information.
- A.
CPU
- B.
RAM
- C.
Motherboard
- D.
Hard drive
- 13.What does "www" stand for?
- A.
Wide World Web
- B.
Winding Web World
- C.
World Wide Web
- D.
None of the above
- 14.
What is this computer component?- A.
Video Card
- B.
Sound Card
- C.
RAM
- D.
Network Interface Card
- 15.
What is this computer component?
- A.
RAM
- B.
CPU
- C.
Hard Disk
- D.
Motherboard
- 16.
What is this computer component?
- A.
Hard drive
- B.
CPU
- C.
Chassis
- D.
Motherboard
- 17.
What is this device?
- A.
Modem
- B.
Wireless Router
- C.
Video Card
- D.
Motherboard
- 18.
What is the function of this device?
- A.
It performs all the arithmetic, logical operations of computer.
- B.
It is very high speed short term storage that CPU uses to store information temporarily. After the computer is turned off, any data stored will be lost.
- C.
It is used to store large amounts of data in a computer system, data is retained on this device even when the computer is turned off.
- D.
It is is used to generate and output images onto the display.
- 19.This is a measurement of speed over a network.
- A.
Megabytes
- B.
Bits
- C.
Megahertz
- D.
Megabits per second.
- 20.Bandwidth
- A.
The speed at which data can be transferred from the server to the client.
- B.
A measurement of how much information can be carried in a given time period (usually a second) over a wired or wireless communications link.
- C.
A unit of information or computer storage equal to one billion bytes.
- D.
None of the above.
- 21.Download
- A.
A unit of information or computer storage equal to either 1,024 bytes (2 to the 10th power) or 1,000 bytes (10 to the 3rd power), depending on context
- B.
When you transmit data from your PC to another computer.
- C.
A local area network which uses high frequency radio signals to send and receive data over short distances.
- D.
When data is received on your PC. This includes, but is not limited to, viewing webpages, receiving e-mail, watching videos, getting movies, getting music and email attachments.
- 22.Ping
- A.
A measurement of data transferred to your local station from a specific network source.
- B.
A computer network tool used to test whether a particular host is reachable across an IP network; it is also used to self test the Network Interface Card (NIC) of the computer.
- C.
A sound used for testing your computer speakers.
- D.
None of the above.
- 23.Which operating system was the successor to Windows 98?
- A.
Windows Vista
- B.
Windows XP
- C.
Windows ME
- D.
Windows CE
- 24.Which of the following is not an internet browser?
- A.
Safari
- B.
Firefox
- C.
Opera
- D.
Thunderbird
- 25.The internet was invented by
- A.
Bill Gates
- B.
The US Department of Defense
- C.
Steve Jobs
- D.
Albert Einstein
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