Onshore Outsourcing - Helpdesk Basic Skill Test

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Onshore Outsourcing - Helpdesk Basic Skill Test - Quiz

A test to determine whether or not you are a fit for this type of roll.


Questions and Answers
  • 1. 

    An IP address is best defined as...

    • A.

      An IP Address is a unique number consisting of 4 parts separated by dots (eg: 217.247.84.89) asociated with every system connected to a network

    • B.

      Internet Provider Address. The address of a company that provides individuals and other companies access to the Internet.

    • C.

      The location of Internet Packets measured in kilobytes on a network.

    • D.

      All of the above.

    Correct Answer
    A. An IP Address is a unique number consisting of 4 parts separated by dots (eg: 217.247.84.89) asociated with every system connected to a network
    Explanation
    An IP address is a unique numerical identifier that is assigned to every device connected to a network. It consists of four parts separated by dots, such as 217.247.84.89. This address allows devices to communicate with each other over the internet. It is not the address of an internet provider or the location of internet packets, but rather a specific identifier for each device on a network. Therefore, the correct answer is that an IP address is a unique number associated with every system connected to a network.

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  • 2. 

    Malware is best defined as...

    • A.

      A computer program designed to protect the operating system from viruses.

    • B.

      Microsoft Arithmetic LAN software. Software run in the background of any Windows based computer system used to manage network connections

    • C.

      Software designed to infiltrate or damage a computer system without the owner's informed consent.

    • D.

      None of the above.

    Correct Answer
    C. Software designed to infiltrate or damage a computer system without the owner's informed consent.
    Explanation
    Malware is best defined as software designed to infiltrate or damage a computer system without the owner's informed consent. This type of software includes viruses, worms, trojans, ransomware, and spyware, among others. It is created with malicious intent and can cause harm to data, steal personal information, disrupt computer operations, or even take control of the system. Its purpose is to exploit vulnerabilities in the system and exploit the user's trust to gain unauthorized access or cause damage.

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  • 3. 

    Which one of the following best defines the term Operating System?

    • A.

      The software that allows computer users to run applications with the hardware of a specific system. Microsoft® Windows® or Apple® Computer's OS are examples of operating systems.

    • B.

      The master control program that manages a computer's internal functions and provides a means of control to the computer's operations and file system.

    • C.

      The software that manages the hardware and software interface of a computer.

    • D.

      All of the above.

    Correct Answer
    D. All of the above.
    Explanation
    The term "Operating System" refers to the software that allows computer users to run applications with the hardware of a specific system. It is also the master control program that manages a computer's internal functions and provides a means of control to the computer's operations and file system. Additionally, it is the software that manages the hardware and software interface of a computer. Therefore, all of the given options accurately define the term "Operating System".

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  • 4. 

    Which one is not an output device?

    • A.

      Printer

    • B.

      Monitor

    • C.

      Modem

    • D.

      Keyboard

    Correct Answer
    D. Keyboard
    Explanation
    An output device is a device that displays or presents information to the user. A printer is an output device as it produces a physical copy of the information. A monitor is an output device as it displays visual information on the screen. A modem is not an output device, as it is used for communication purposes and does not display information. Similarly, a keyboard is not an output device, as it is an input device used for typing and entering data. Therefore, the correct answer is keyboard.

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  • 5. 

    One MB is equal to...

    • A.

      One thousand bytes

    • B.

      1 billion bytes

    • C.

      The amount of RAM in every computer

    • D.

      1024KB

    Correct Answer
    D. 1024KB
    Explanation
    The answer is 1024KB because in the binary system, 1 kilobyte (KB) is equal to 1024 bytes. Therefore, if we have 1024KB, it would be equivalent to 1024 * 1024 = 1,048,576 bytes.

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  • 6. 

    Select the 3 graphics files from the list below.

    • A.

      Untitled.nfo

    • B.

      Untitled.jpg

    • C.

      Untitled.bmp

    • D.

      Untitled.ogg

    • E.

      Untitled.tiff

    Correct Answer(s)
    B. Untitled.jpg
    C. Untitled.bmp
    E. Untitled.tiff
    Explanation
    The correct answer is untitled.jpg, untitled.bmp, and untitled.tiff. These three files have file extensions that are commonly used for graphics files. ".jpg" is the extension for JPEG image files, ".bmp" is the extension for bitmap image files, and ".tiff" is the extension for TIFF image files. The other two files, "untitled.nfo" and "untitled.ogg", do not have file extensions commonly associated with graphics files.

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  • 7. 

    Select the URL from the list below.

    Correct Answer
    B. Http://www.yahoo.com
    Explanation
    The correct answer is http://www.yahoo.com because it is the only option that is a valid URL. The other options are an email address ([email protected]), a file directory (D:\downloads\standard), and an IP address (192.168.0.1), which are not URLs.

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  • 8. 

    Which of the following programs is not an email client.

    • A.

      Microsoft Outlook 2003

    • B.

      Windows Live Mail

    • C.

      Mozilla Firefox

    • D.

      Outlook Express 6

    Correct Answer
    C. Mozilla Firefox
    Explanation
    Mozilla Firefox is a web browser, not an email client. While it does have some email capabilities, such as the ability to open and send emails through webmail services, it is primarily used for browsing the internet and does not have the full functionality of an email client like Microsoft Outlook, Windows Live Mail, or Outlook Express.

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  • 9. 

    A modem is best defined as...

    • A.

      A device that allows you to connect your PC to to an internet service.

    • B.

      A piece of computer software that is used to browse the web. (eg: internet explorer)

    • C.

      An interconnected group of computers.

    • D.

      A program that prevents other people on the Internet from accessing your computer and your files.

    Correct Answer
    A. A device that allows you to connect your PC to to an internet service.
    Explanation
    A modem is a device that enables you to establish a connection between your computer and an internet service. It acts as a bridge, converting digital signals from your computer into analog signals that can be transmitted over telephone lines or cable lines. This allows you to access the internet and communicate with other devices or networks.

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  • 10. 

    What is the shortcut for PASTE?

    • A.

      Ctrl + P

    • B.

      Ctrl + V

    • C.

      Ctrl + C

    • D.

      Caps Lock + V

    Correct Answer
    B. Ctrl + V
    Explanation
    The shortcut for PASTE is Ctrl + V. This keyboard shortcut is commonly used to paste copied or cut content into a document or application. By pressing Ctrl + V, the content that was previously copied or cut is inserted at the current cursor position. This shortcut is widely recognized and used across various operating systems and software applications.

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  • 11. 

    Which is not an operating system?

    • A.

      DOS

    • B.

      Windows

    • C.

      MS-Word

    • D.

      LINUX

    Correct Answer
    C. MS-Word
    Explanation
    MS-Word is not an operating system. It is a word processing software developed by Microsoft. Operating systems, on the other hand, are software that manage computer hardware and software resources, providing services for computer programs. DOS, Windows, and LINUX are all examples of operating systems. MS-Word, although widely used for creating and editing documents, is not designed to manage computer resources and does not have the capabilities of an operating system.

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  • 12. 

    The brain of the computer. This part does the calculation, moving and processing of information.

    • A.

      CPU

    • B.

      RAM

    • C.

      Motherboard

    • D.

      Hard drive

    Correct Answer
    A. CPU
    Explanation
    The CPU, or Central Processing Unit, is often referred to as the "brain" of the computer because it is responsible for performing calculations, moving data, and processing information. It is the component that executes instructions and carries out tasks, making it a crucial part of the computer's overall functioning. The CPU's speed and efficiency directly impact the computer's performance, making it an essential component for any computing device.

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  • 13. 

    What does "www" stand for?

    • A.

      Wide World Web

    • B.

      Winding Web World

    • C.

      World Wide Web

    • D.

      None of the above

    Correct Answer
    C. World Wide Web
    Explanation
    The correct answer is "World Wide Web". "www" is an abbreviation for World Wide Web, which is a system of interconnected documents and other resources, linked by hyperlinks and URLs. It is a global information medium that allows users to access and share information through websites.

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  • 14. 

    What is this computer component?

    • A.

      Video Card

    • B.

      Sound Card

    • C.

      RAM

    • D.

      Network Interface Card

    Correct Answer
    D. Network Interface Card
    Explanation
    A network interface card is a computer component that allows a computer to connect to a network. It provides the necessary hardware to establish a wired or wireless network connection. This card is responsible for sending and receiving data packets over the network, enabling the computer to communicate with other devices or access the internet. It is commonly used in desktop computers, servers, and laptops to enable network connectivity.

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  • 15. 

    What is this computer component?

    • A.

      RAM

    • B.

      CPU

    • C.

      Hard Disk

    • D.

      Motherboard

    Correct Answer
    B. CPU
    Explanation
    The correct answer is CPU. CPU stands for Central Processing Unit, which is the main component of a computer responsible for executing instructions and performing calculations. It is often referred to as the "brain" of the computer as it carries out the majority of the processing tasks. RAM, Hard Disk, and Motherboard are all important components of a computer, but they do not directly handle the processing tasks like the CPU does.

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  • 16. 

    What is this computer component?

    • A.

      Hard drive

    • B.

      CPU

    • C.

      Chassis

    • D.

      Motherboard

    Correct Answer
    C. Chassis
    Explanation
    The correct answer is "Chassis." The chassis refers to the physical case or enclosure that houses the internal components of a computer. It provides structural support, protection, and organization for the various hardware components. The chassis also typically includes features such as drive bays, expansion slots, and ports for connecting peripherals.

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  • 17. 

    What is this device?

    • A.

      Modem

    • B.

      Wireless Router

    • C.

      Video Card

    • D.

      Motherboard

    Correct Answer
    B. Wireless Router
    Explanation
    A wireless router is a device that allows multiple devices to connect to the internet wirelessly. It acts as a hub for the network, transmitting data between devices and the internet. It provides a Wi-Fi signal that can be accessed by smartphones, laptops, and other devices with wireless capabilities. This device is commonly used in homes and offices to provide internet access to multiple devices without the need for wired connections.

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  • 18. 

    What is the function of this device?

    • A.

      It performs all the arithmetic, logical operations of computer.

    • B.

      It is very high speed short term storage that CPU uses to store information temporarily. After the computer is turned off, any data stored will be lost.

    • C.

      It is used to store large amounts of data in a computer system, data is retained on this device even when the computer is turned off.

    • D.

      It is is used to generate and output images onto the display.

    Correct Answer
    C. It is used to store large amounts of data in a computer system, data is retained on this device even when the computer is turned off.
    Explanation
    This device is used to store large amounts of data in a computer system, and the data is retained on this device even when the computer is turned off. This suggests that the device being referred to is a type of non-volatile storage, such as a hard disk drive or solid-state drive, which can retain data even without power. This type of storage is commonly used in computers to store files, programs, and other data for long-term use.

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  • 19. 

    This is a measurement of speed over a network.

    • A.

      Megabytes

    • B.

      Bits

    • C.

      Megahertz

    • D.

      Megabits per second.

    Correct Answer
    D. Megabits per second.
    Explanation
    This question is asking for a measurement of speed over a network. Megabits per second is the correct answer because it is a commonly used unit to measure the speed of data transmission in computer networks. Megabytes, bits, and megahertz are not suitable units for measuring network speed. Megabits per second is a more appropriate unit as it represents the amount of data that can be transmitted in one second.

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  • 20. 

    Bandwidth

    • A.

      The speed at which data can be transferred from the server to the client.

    • B.

      A measurement of how much information can be carried in a given time period (usually a second) over a wired or wireless communications link.

    • C.

      A unit of information or computer storage equal to one billion bytes.

    • D.

      None of the above.

    Correct Answer
    B. A measurement of how much information can be carried in a given time period (usually a second) over a wired or wireless communications link.
    Explanation
    Bandwidth refers to the measurement of how much information can be carried in a given time period, typically a second, over a wired or wireless communications link. It represents the capacity or speed at which data can be transferred from the server to the client. It is not related to the unit of information or computer storage equal to one billion bytes, which is known as a gigabyte. Therefore, the correct answer is that bandwidth is a measurement of how much information can be carried in a given time period over a communications link.

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  • 21. 

    Download

    • A.

      A unit of information or computer storage equal to either 1,024 bytes (2 to the 10th power) or 1,000 bytes (10 to the 3rd power), depending on context

    • B.

      When you transmit data from your PC to another computer.

    • C.

      A local area network which uses high frequency radio signals to send and receive data over short distances.

    • D.

      When data is received on your PC. This includes, but is not limited to, viewing webpages, receiving e-mail, watching videos, getting movies, getting music and email attachments.

    Correct Answer
    D. When data is received on your PC. This includes, but is not limited to, viewing webpages, receiving e-mail, watching videos, getting movies, getting music and email attachments.
  • 22. 

    Ping

    • A.

      A measurement of data transferred to your local station from a specific network source.

    • B.

      A computer network tool used to test whether a particular host is reachable across an IP network; it is also used to self test the Network Interface Card (NIC) of the computer.

    • C.

      A sound used for testing your computer speakers.

    • D.

      None of the above.

    Correct Answer
    B. A computer network tool used to test whether a particular host is reachable across an IP network; it is also used to self test the Network Interface Card (NIC) of the computer.
    Explanation
    Ping is a computer network tool used to test the reachability of a particular host across an IP network. It sends a small packet of data to the host and waits for a response. If the host responds, it indicates that the host is reachable. Ping is commonly used to troubleshoot network connectivity issues and to test the functionality of the Network Interface Card (NIC) of the computer. It is not a sound used for testing computer speakers, nor is it a measurement of data transferred to a local station from a specific network source.

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  • 23. 

    Which operating system was the successor to Windows 98?

    • A.

      Windows Vista

    • B.

      Windows XP

    • C.

      Windows ME

    • D.

      Windows CE

    Correct Answer
    C. Windows ME
    Explanation
    Windows ME, or Windows Millennium Edition, was the successor to Windows 98. It was released in 2000 and was aimed at home users. Windows ME introduced several new features and improvements over Windows 98, including enhanced multimedia capabilities, improved system restore functionality, and better support for digital media devices. However, Windows ME was not as stable or reliable as its predecessor, and it was eventually replaced by Windows XP in 2001.

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  • 24. 

    Which of the following is not an internet browser?

    • A.

      Safari

    • B.

      Firefox

    • C.

      Opera

    • D.

      Thunderbird

    Correct Answer
    D. Thunderbird
    Explanation
    Thunderbird is not an internet browser, but rather an email client developed by Mozilla. While Safari, Firefox, and Opera are all popular internet browsers used to access and navigate the internet, Thunderbird is primarily used for managing and organizing email accounts.

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  • 25. 

    The internet was invented by

    • A.

      Bill Gates

    • B.

      The US Department of Defense

    • C.

      Steve Jobs

    • D.

      Albert Einstein

    Correct Answer
    B. The US Department of Defense
    Explanation
    The correct answer is the US Department of Defense. The internet was developed in the late 1960s by the Advanced Research Projects Agency (ARPA), which was a part of the US Department of Defense. It was initially created to allow communication between different computers and networks within the defense department. The internet later expanded to include universities, research institutions, and eventually, the general public. While Bill Gates, Steve Jobs, and Albert Einstein have made significant contributions to technology and science, they were not directly involved in the invention of the internet.

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