Customer Satisfaction Quiz Questions And Answers

30 Questions | By Devgurjarbareill | Updated: Feb 1, 2023 | Attempts: 99

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Questions and Answers

1.

Call the customer _________________ inputes loged into customer care.
2.

Interacting with________________
3.

Check with customer about_________________ field work and confirm location.
4.

Follow _______________ when interacting with customers as per company policy such as politeness and patience.
5.

Seek____________ from the customers on completion of work
6.

___________________ requirement for placement of system during and after installation.
7.

Seek inputs to understand ______________ for the problem faced.
8.

Ask open and ____________________ questions to understand the specific problem.
9.

Inform customer about the ___________________ or repair process.
10.

Enquire about_______________________ coverage .
11.

Educate about other useful products and ________________________ contract .
12.

_________________ the problem to customer and suggest the possible solutions.
13.

Inform customers on whether the module has to be _________________ with reasons.
14.

Explain the customers on time taken, repair process and __________________ for the service or inclusion under warranty.
15.

Seek customer’s _________________for further service.
16.

Provide note to customers ____________________, actions taken and the cost associated and retain a copy .
17.

Provide appropriate_______________ for any purchase of module or parts by customer.
18.

________________with customer in time and within the specified Service Level Agreement (SLA) time.
19.

Identify the customer’s requirement and available the _______________ and record .
20.

Accurately assess the problem and _____________________ solutions.
21.

Offer the ____________________ as per customer’s requirements.
22.

Communicate problem___________________ in order to secure customer’s confidence.
23.

Gauge customer______________________ with the installation and placement of device.
24.

Achieve ______________ or second escalation from customer .
25.

Achieve customer satisfaction on ___________________________ such as listening to complaints or appropriate dressing.