Customer Satisfaction Quiz Questions And Answers

30 Questions | Total Attempts: 77

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Customer Quizzes & Trivia

Questions and Answers
  • 1. 
    Call the customer _________________ inputes loged into customer care.
  • 2. 
    Interacting with________________
  • 3. 
    Check with customer about_________________ field work and confirm location.
  • 4. 
    Follow _______________ when interacting with customers as per company policy such as politeness and patience.
  • 5. 
    Seek____________ from the customers on completion of work
  • 6. 
    ___________________ requirement for placement of system during and after installation.
  • 7. 
    Seek inputs to understand ______________ for the problem faced.
  • 8. 
    Ask open and ____________________ questions to understand the specific problem.
  • 9. 
    Inform customer about the ___________________ or repair process.
  • 10. 
    Enquire about_______________________ coverage .
  • 11. 
    Educate about other useful products and ________________________ contract .
  • 12. 
    _________________ the problem to customer and suggest the possible solutions.
  • 13. 
    Inform customers on whether the module has to be _________________ with reasons.
  • 14. 
    Explain the customers on time taken, repair process and __________________ for the service or inclusion under warranty.
  • 15. 
    Seek customer’s _________________for further service.
  • 16. 
    Provide note to customers ____________________, actions taken and the cost associated and retain a copy .
  • 17. 
    Provide appropriate_______________ for any purchase of module or parts by customer.
  • 18. 
    ________________with customer in time and within the specified Service Level Agreement (SLA) time.
  • 19. 
    Identify the customer’s requirement and available the _______________ and record .
  • 20. 
    Accurately assess the problem and _____________________ solutions.
  • 21. 
    Offer the ____________________ as per customer’s requirements.
  • 22. 
    Communicate problem___________________ in order to secure customer’s confidence.
  • 23. 
    Gauge customer______________________ with the installation and placement of device.
  • 24. 
    Achieve ______________ or second escalation from customer .
  • 25. 
    Achieve customer satisfaction on ___________________________ such as listening to complaints or appropriate dressing.
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