Customer Satisfaction Quiz Questions And Answers

Explanation
The answer is "customer" because the question is asking for the object or entity that someone is interacting with. In this case, the person is interacting with a customer.

Explanation
The correct answer is "time for visit" because in order to confirm the location for field work, it is necessary to check with the customer about the time for the visit. This implies that the customer's availability and schedule need to be considered in order to determine the appropriate time for the visit.

Explanation
The term "etiquette" refers to the set of rules or guidelines that govern social behavior and manners. In the context of customer interactions, following etiquette means adhering to the company's policies regarding politeness and patience. This involves treating customers with respect, being courteous in communication, and demonstrating patience even in challenging situations. By following etiquette, companies can ensure positive customer experiences and maintain a professional image.

Explanation
The word "seek" indicates that the sentence is asking for something. In this case, it is asking to obtain or gather something from the customers. The word "feedback" fits perfectly in this context as it refers to the information or opinions provided by the customers after the completion of work. Therefore, the correct answer is "feedback."

Explanation
The given answer suggests that it is important to understand the location before placing a system during and after installation. This implies that having knowledge about the specific environment where the system will be installed is crucial for ensuring its proper functioning and maintenance. Understanding the location can help in determining factors such as the available space, environmental conditions, and any potential hazards that might affect the system's performance. By understanding the location, one can make informed decisions about the placement of the system to optimize its efficiency and longevity.

Explanation
To understand the problem faced, it is important to seek inputs about the symptoms. Symptoms can provide valuable information about the nature of the problem, its severity, and potential causes. By gathering information about the symptoms, one can analyze patterns, identify commonalities, and make informed decisions about possible solutions or further investigations. Therefore, seeking inputs regarding symptoms is crucial for understanding and addressing the problem effectively.

Explanation
To understand the specific problem, it is recommended to ask close-ended questions. Close-ended questions typically have a limited set of predetermined answer options, usually requiring a simple "yes" or "no" response. This type of questioning helps to gather specific information and obtain clear and concise answers, making it easier to pinpoint and address the problem at hand. Open-ended questions, on the other hand, allow for more detailed and subjective responses, which may not provide the specific information needed to understand the problem accurately.

Explanation
The correct answer is "replacement." This answer suggests that the customer needs to be informed about the process of replacing a product or part. This could be in the context of a faulty or broken item that needs to be replaced with a new one. The explanation implies that the customer should be made aware of the steps involved in getting a replacement, such as contacting customer service, returning the item, and receiving the new one.

Explanation
The given answer "warranty" is correct because the question asks about what to enquire about in terms of coverage. A warranty is a guarantee provided by the manufacturer or seller that the product will meet certain standards of quality and will be repaired or replaced if necessary within a specified period of time. Therefore, enquiring about warranty coverage would be appropriate when seeking information about the extent of protection or repairs provided for a product.

Explanation
The given answer "annual maintenance" completes the sentence by suggesting that the purpose of educating about other useful products is to also inform about the annual maintenance contract. This implies that the company or organization wants to provide comprehensive information about their products and services, ensuring that customers are aware of the maintenance aspect as well.

Explanation
The correct answer is "summarise" because it implies that the person should provide a brief overview or synopsis of the problem to the customer. By summarizing the problem, they can effectively communicate the key details and then proceed to suggest potential solutions.

Explanation
The correct answer is "replaced or repaired" because the module may need to be replaced if it is beyond repair or if the cost of repairing it is higher than the cost of a new module. On the other hand, if the module can be fixed at a reasonable cost, it may be repaired instead of being replaced. The decision to replace or repair the module depends on factors such as the extent of damage, the availability of spare parts, and the overall cost-effectiveness of each option.

Explanation
The given answer "possible cost" fits logically in the context of the question. It suggests that the customers are being informed about the time taken for the repair process and the possible cost associated with the service or inclusion under warranty. This implies that the customers are being provided with transparency regarding the potential expenses they may incur for the service.

Explanation
The correct answer is "approval". In order to provide further service to the customer, it is necessary to seek their approval. This implies that the customer's consent or agreement is required before proceeding with any additional service.

Explanation
The phrase "about the problem(s)" is the correct answer because it suggests that customers should provide a detailed explanation or description of the problem(s) they are facing. This information is important for the company to understand the issue and provide appropriate solutions. Additionally, the answer implies that customers should also mention the actions they have taken to address the problem(s) and any associated costs. Lastly, customers are advised to retain a copy of this information for future reference.

Explanation
An invoice is a document that provides a detailed breakdown of the cost and quantity of modules or parts purchased by a customer. It serves as a formal record of the transaction and includes important information such as the itemized list of products, their prices, any applicable taxes or discounts, and the total amount due. By providing an invoice, the seller ensures transparency and accountability in the purchase process, allowing both parties to have a clear understanding of the transaction.

Explanation
The word "interact" is the correct answer because it means to communicate or engage with someone. In the context of the question, it suggests that the company or service provider is able to effectively communicate and engage with their customers in a timely manner and meet the specified Service Level Agreement (SLA) time. This implies that they are able to provide satisfactory customer service and address any concerns or issues promptly.

Explanation
The correct answer is resources. In order to fulfill a customer's requirement, it is necessary to identify the available resources that can be utilized. These resources can include manpower, materials, equipment, and any other necessary assets. By recording the available resources, it becomes easier to allocate them effectively and ensure that the customer's requirement is met efficiently.

Explanation
The given correct answer is "suggest appropriate". This answer completes the sentence by stating that the person is able to accurately assess the problem and then suggest appropriate solutions. This implies that the individual has the ability to analyze the issue and come up with suitable recommendations to address it.

Explanation
The given answer "100% service" is a possible completion for the sentence "offer the ____________________ as per customer's requirements." This suggests that the company or service provider is committed to providing a high level of service that meets all of the customer's needs and expectations.

Explanation
To secure a customer's confidence, it is important to communicate problems effectively. By doing so, the customer will feel that their concerns are being heard and understood. Effective communication ensures that the problem is clearly conveyed and any potential solutions or actions are clearly explained. This helps to build trust and confidence in the customer that their issue will be addressed and resolved in a satisfactory manner.

Explanation
The missing phrase in the question is "gauge customer satisfaction with the installation and placement of device." This means that the company wants to measure or assess how satisfied their customers are with the installation and placement of a particular device. They may use surveys, feedback forms, or other methods to gather this information and make improvements if necessary.

Explanation
This answer suggests that the goal is to achieve zero repeat or second escalation from the customer. In other words, the aim is to resolve the customer's issue or concern on the first attempt, without the need for any further follow-up or escalation. This indicates a high level of efficiency and effectiveness in customer service, as it minimizes the need for additional resources and ensures customer satisfaction.

Explanation
The answer "engagement behaviour" is correct because achieving customer satisfaction involves actively engaging with customers. This can include behaviors such as actively listening to customer complaints and concerns, as well as presenting oneself in an appropriate and professional manner through appropriate dressing. By engaging with customers in these ways, businesses can better understand and address customer needs, ultimately leading to higher levels of customer satisfaction.

Explanation
The phrase "achieve 100% customer satisfaction and positive feedback" suggests that the goal is to not only satisfy customers but also receive positive feedback from them. This implies that the company wants to go beyond meeting customer expectations and aims to exceed them, ensuring that customers are not only satisfied but also inclined to provide positive feedback about their experience.

Explanation
The given answer "organisation" is the correct answer because the question is asking for a word that could complete the sentence "___________________culture and typical customer profile." In this context, "organisation" fits as it suggests that the missing word should be related to the culture and typical customer profile of a specific organization.

Explanation
The sentence is suggesting that the electrical and mechanical parts are the functions of the equipment or modules. In other words, the equipment or modules perform their functions through the use of electrical and mechanical parts.

Explanation
Serial numbers are unique identification numbers assigned to individual products or modules. They provide important information such as make, date of manufacture, and availability. By reading and interpreting these serial numbers, one can gather details about the product's origin, production date, and its availability in the market. Serial numbers are crucial for tracking and managing inventory, warranty claims, and product recalls. They help in identifying and differentiating products, ensuring accurate record-keeping, and facilitating efficient customer service.

Explanation
The correct answer is "inform customer." This answer is appropriate because it directly addresses the question of how to educate and inform customers about contractual issues such as warranty, cost of service, and module replacement. By informing the customer, they will gain knowledge and understanding of these issues, allowing them to make informed decisions and be aware of their rights and responsibilities.