Flight Change + Refund

12 Questions | Total Attempts: 47

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Flight Change + Refund - Quiz

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Questions and Answers
  • 1. 
    Describe, how you will recognise when calculating flight change, that  ATC is guarantee?
  • 2. 
    Describe, how will you recognise in the ticket that passenger was no show?
  • 3. 
    SITUATION: passenger will call CS department and wants to know the price for the flight change - PNR LAFU2H, booked on Amadeus Aviacenter, requested date 21 September, same time. For what amount you will send payment link to pap?  
    • A. 

      26.389 EUR

    • B. 

      23.990 EUR

    • C. 

      20.559 EUR

    • D. 

      Changes are not permitted

  • 4. 
    If you are calculating flight change manually, what fees you have to include in the total price, you will inform passenger about?
    • A. 

      Flight change penalty

    • B. 

      Fare difference

    • C. 

      Tax difference

    • D. 

      ATC fee

    • E. 

      Margin

    • F. 

      Partner fee

    • G. 

      Cancellation penalty

    • H. 

      Handling fee 20 EUR

    • I. 

      Handling fee 10 EUR

  • 5. 
    How can we send offer of a flight change to passenger?
    • A. 

      Alternative search tool

    • B. 

      Creating payment link and send offer via emailing

    • C. 

      Schedule change tool

    • D. 

      Via Balkan

  • 6. 
    What will you do if you are calculating flight change and you will find out that changes are not permitted?
    • A. 

      Calculate refundable amount and pass case to BOT2 Price Check (Flight Change) to find price for new flight

    • B. 

      Just pass case to BOT2 Price Check (Flight Change) to find price for new flight

    • C. 

      Inform passenger that the flight change is not possible

    • D. 

      You will try to find a price for a new flight

  • 7. 
    Please select US non refundable taxes
    • A. 

      US

    • B. 

      ZP

    • C. 

      XF

    • D. 

      AY

    • E. 

      AZ

    • F. 

      UD

    • G. 

      XY

  • 8. 
    Please calculate refundable amount for the ticket 075-5361812597, issued on Amadeus Aviacenter.  
  • 9. 
    What will be total refundable amount for the PNR JFWCBP, issued on Travelport-Kiwi?
    • A. 

      3336 CZK

    • B. 

      3339 CZK

    • C. 

      1668 CZK

    • D. 

      1669 CZK

    • E. 

      796 CZK

    • F. 

      1042 CZK

  • 10. 
    Fee for using ATC on ticket issued on Skybird US is 3 USD
    • A. 

      True

    • B. 

      False

  • 11. 
    ATC fee is applicable for calculating refunds and flight changes as well
    • A. 

      True

    • B. 

      False

  • 12. 
    You will receive an email from Student agency -  refund is 1250 CZK, pls confirm. RAF is in proceed What you will do?
    • A. 

      Put a comment in podio and reply to SA to proceed with the refund

    • B. 

      Put a comment in podio and discard the email.

    • C. 

      Put a comment in podio, discard the email and pass the case to claims

    • D. 

      Discard the email from SA

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