Flight Change + Refund
.
- 1.Describe, how you will recognise when calculating flight change, that ATC is guarantee?
- 2.Describe, how will you recognise in the ticket that passenger was no show?
- 3.SITUATION: passenger will call CS department and wants to know the price for the flight change - PNR LAFU2H, booked on Amadeus Aviacenter, requested date 21 September, same time. For what amount you will send payment link to pap?
- A.
26.389 EUR
- B.
23.990 EUR
- C.
20.559 EUR
- D.
Changes are not permitted
- 4.If you are calculating flight change manually, what fees you have to include in the total price, you will inform passenger about?
- A.
Flight change penalty
- B.
Fare difference
- C.
Tax difference
- D.
ATC fee
- E.
Margin
- F.
Partner fee
- G.
Cancellation penalty
- H.
Handling fee 20 EUR
- I.
Handling fee 10 EUR
- 5.How can we send offer of a flight change to passenger?
- A.
Alternative search tool
- B.
Creating payment link and send offer via emailing
- C.
Schedule change tool
- D.
Via Balkan
- 6.What will you do if you are calculating flight change and you will find out that changes are not permitted?
- A.
Calculate refundable amount and pass case to BOT2 Price Check (Flight Change) to find price for new flight
- B.
Just pass case to BOT2 Price Check (Flight Change) to find price for new flight
- C.
Inform passenger that the flight change is not possible
- D.
You will try to find a price for a new flight
- 7.Please select US non refundable taxes
- A.
US
- B.
ZP
- C.
XF
- D.
AY
- E.
AZ
- F.
UD
- G.
XY
- 8.Please calculate refundable amount for the ticket 075-5361812597, issued on Amadeus Aviacenter.
- 9.What will be total refundable amount for the PNR JFWCBP, issued on Travelport-Kiwi?
- A.
3336 CZK
- B.
3339 CZK
- C.
1668 CZK
- D.
1669 CZK
- E.
796 CZK
- F.
1042 CZK
- 10.Fee for using ATC on ticket issued on Skybird US is 3 USD
- A.
True
- B.
False
- 11.ATC fee is applicable for calculating refunds and flight changes as well
- A.
True
- B.
False
- 12.You will receive an email from Student agency - refund is 1250 CZK, pls confirm. RAF is in proceed What you will do?
- A.
Put a comment in podio and reply to SA to proceed with the refund
- B.
Put a comment in podio and discard the email.
- C.
Put a comment in podio, discard the email and pass the case to claims
- D.
Discard the email from SA
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