Flight Change + Refund

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| By Lenka Bartejsova

Lenka Bartejsova

Community Contributor

Quizzes Created: 2 | Total Attempts: 123

Questions: 12 | Attempts: 63 | Updated: Mar 20, 2023

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Questions and Answers

1.

Describe, how you will recognise when calculating flight change, that ATC is guarantee?
2.

Describe, how will you recognise in the ticket that passenger was no show?
3.

SITUATION: passenger will call CS department and wants to know the price for the flight change - PNR LAFU2H, booked on Amadeus Aviacenter, requested date 21 September, same time. For what amount you will send payment link to pap?
- A.
  
  26.389 EUR
- B.
  
  23.990 EUR
- C.
  
  20.559 EUR
- D.
  
  Changes are not permitted
Correct Answer
A. 26.389 EUR

Explanation
The correct answer is 26.389 EUR. This is the amount that will be sent as a payment link to the passenger for the flight change.

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4.

If you are calculating flight change manually, what fees you have to include in the total price, you will inform passenger about?
- A.
  
  Flight change penalty
- B.
  
  Fare difference
- C.
  
  Tax difference
- D.
  
  ATC fee
- E.
  
  Margin
- F.
  
  Partner fee
- G.
  
  Cancellation penalty
- H.
  
  Handling fee 20 EUR
- I.
  
  Handling fee 10 EUR
Correct Answer(s)
A. Flight change penalty
B. Fare difference
C. Tax difference
E. Margin
F. Partner fee

Explanation
When calculating the total price for a flight change, the fees that need to be included and informed to the passenger are the flight change penalty, fare difference, tax difference, margin, and partner fee. These fees are typically associated with making changes to the flight booking and may vary depending on the airline and specific circumstances of the change. It is important to inform the passenger about these fees to ensure transparency and avoid any surprises or misunderstandings regarding the total cost of the flight change.

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5.

How can we send offer of a flight change to passenger?
- A.
  
  Alternative search tool
- B.
  
  Creating payment link and send offer via emailing
- C.
  
  Schedule change tool
- D.
  
  Via Balkan
Correct Answer(s)
A. Alternative search tool
B. Creating payment link and send offer via emailing

Explanation
To send an offer of a flight change to a passenger, one can use the alternative search tool to find available alternative flights. Then, create a payment link and send the offer to the passenger via email. This allows the passenger to view the alternative flight options and make the necessary payment to proceed with the flight change. The schedule change tool and Via Balkan are not mentioned as methods for sending the offer, so they are not the correct answers in this context.

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6.

What will you do if you are calculating flight change and you will find out that changes are not permitted?
- A.
  
  Calculate refundable amount and pass case to BOT2 Price Check (Flight Change) to find price for new flight
- B.
  
  Just pass case to BOT2 Price Check (Flight Change) to find price for new flight
- C.
  
  Inform passenger that the flight change is not possible
- D.
  
  You will try to find a price for a new flight
Correct Answer
A. Calculate refundable amount and pass case to BOT2 Price Check (Flight Change) to find price for new flight

Explanation
If changes are not permitted, the best course of action would be to calculate the refundable amount for the current flight and then pass the case to BOT2 Price Check (Flight Change) to find the price for a new flight. This ensures that the passenger is informed about the refundable amount and also provides them with an option to explore the possibility of booking a new flight.

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7.

Please select US non refundable taxes
- A.
  
  US
- B.
  
  ZP
- C.
  
  XF
- D.
  
  AY
- E.
  
  AZ
- F.
  
  UD
- G.
  
  XY
Correct Answer(s)
A. US
B. ZP
C. XF
D. AY

Explanation
The correct answer includes the codes US, ZP, XF, and AY. These codes likely represent different types of non-refundable taxes in the US. The code AZ is not included in the correct answer, indicating that it is not a non-refundable tax code in the US. The codes UD and XY are also not included, suggesting that they are not relevant to the question or do not represent non-refundable taxes in the US.

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8.

Please calculate refundable amount for the ticket 075-5361812597, issued on Amadeus Aviacenter.

Correct Answer(s)
1460 RUB

Explanation
The refundable amount for the ticket 075-5361812597, issued on Amadeus Aviacenter, is 1460 RUB.

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4
9.

What will be total refundable amount for the PNR JFWCBP, issued on Travelport-Kiwi?
- A.
  
  3336 CZK
- B.
  
  3339 CZK
- C.
  
  1668 CZK
- D.
  
  1669 CZK
- E.
  
  796 CZK
- F.
  
  1042 CZK
Correct Answer
A. 3336 CZK

Explanation
The total refundable amount for the PNR JFWCBP, issued on Travelport-Kiwi, is 3336 CZK.

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10.

Fee for using ATC on ticket issued on Skybird US is 3 USD
- A.
  
  True
- B.
  
  False
Correct Answer
B. False

Explanation
The statement is false because there is no mention of any fee for using ATC on a ticket issued on Skybird US.

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11.

ATC fee is applicable for calculating refunds and flight changes as well
- A.
  
  True
- B.
  
  False
Correct Answer
B. False

Explanation
The statement is false because ATC fees are not applicable for calculating refunds and flight changes. ATC fees, which stands for Air Traffic Control fees, are charges imposed on airlines for using air traffic control services. These fees are typically paid by the airline to the relevant authorities and are not directly related to passenger refunds or flight changes. Therefore, ATC fees do not factor into the calculations for these processes.

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12.

You will receive an email from Student agency - refund is 1250 CZK, pls confirm. RAF is in proceed What you will do?
- A.
  
  Put a comment in podio and reply to SA to proceed with the refund
- B.
  
  Put a comment in podio and discard the email.
- C.
  
  Put a comment in podio, discard the email and pass the case to claims
- D.
  
  Discard the email from SA
Correct Answer
A. Put a comment in podio and reply to SA to proceed with the refund

Explanation
The correct answer is to put a comment in podio and reply to SA to proceed with the refund. This is the appropriate action because the email states that a refund of 1250 CZK is being offered by Student agency. By putting a comment in podio, the action is documented and can be tracked. Replying to SA confirms acceptance of the refund and indicates that the process should be continued.

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Current Version
Mar 20, 2023

Quiz Edited by
ProProfs Editorial Team
Jul 11, 2018

Quiz Created by
Lenka Bartejsova

Flight Change + Refund

Describe, how you will recognise when calculating flight change, that ATC is guarantee?

Describe, how will you recognise in the ticket that passenger was no show?

SITUATION: passenger will call CS department and wants to know the price for the flight change - PNR LAFU2H, booked on Amadeus Aviacenter, requested date 21 September, same time. For what amount you will send payment link to pap?

If you are calculating flight change manually, what fees you have to include in the total price, you will inform passenger about?

How can we send offer of a flight change to passenger?

What will you do if you are calculating flight change and you will find out that changes are not permitted?

Please select US non refundable taxes

Please calculate refundable amount for the ticket 075-5361812597, issued on Amadeus Aviacenter.

What will be total refundable amount for the PNR JFWCBP, issued on Travelport-Kiwi?

Fee for using ATC on ticket issued on Skybird US is 3 USD

ATC fee is applicable for calculating refunds and flight changes as well

You will receive an email from Student agency - refund is 1250 CZK, pls confirm. RAF is in proceed What you will do?