Flight Change + Refund

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| By Lenka Bartejsova
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Lenka Bartejsova
Community Contributor
Quizzes Created: 2 | Total Attempts: 125
| Attempts: 63
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  • 1/12 Questions

    Please calculate refundable amount for the ticket 075-5361812597, issued on Amadeus Aviacenter.  

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About This Quiz

This quiz assesses knowledge on managing flight changes and refunds, including calculating fees, handling non-permitted changes, and communication with passengers.

Flight Change + Refund - Quiz

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  • 2. 

    What will you do if you are calculating flight change and you will find out that changes are not permitted?

    • Calculate refundable amount and pass case to BOT2 Price Check (Flight Change) to find price for new flight

    • Just pass case to BOT2 Price Check (Flight Change) to find price for new flight

    • Inform passenger that the flight change is not possible

    • You will try to find a price for a new flight

    Correct Answer
    A. Calculate refundable amount and pass case to BOT2 Price Check (Flight Change) to find price for new flight
    Explanation
    If changes are not permitted, the best course of action would be to calculate the refundable amount for the current flight and then pass the case to BOT2 Price Check (Flight Change) to find the price for a new flight. This ensures that the passenger is informed about the refundable amount and also provides them with an option to explore the possibility of booking a new flight.

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  • 3. 

    How can we send offer of a flight change to passenger?

    • Alternative search tool

    • Creating payment link and send offer via emailing

    • Schedule change tool

    • Via Balkan

    Correct Answer(s)
    A. Alternative search tool
    A. Creating payment link and send offer via emailing
    Explanation
    To send an offer of a flight change to a passenger, one can use the alternative search tool to find available alternative flights. Then, create a payment link and send the offer to the passenger via email. This allows the passenger to view the alternative flight options and make the necessary payment to proceed with the flight change. The schedule change tool and Via Balkan are not mentioned as methods for sending the offer, so they are not the correct answers in this context.

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  • 4. 

    Fee for using ATC on ticket issued on Skybird US is 3 USD

    • True

    • False

    Correct Answer
    A. False
    Explanation
    The statement is false because there is no mention of any fee for using ATC on a ticket issued on Skybird US.

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  • 5. 

    ATC fee is applicable for calculating refunds and flight changes as well

    • True

    • False

    Correct Answer
    A. False
    Explanation
    The statement is false because ATC fees are not applicable for calculating refunds and flight changes. ATC fees, which stands for Air Traffic Control fees, are charges imposed on airlines for using air traffic control services. These fees are typically paid by the airline to the relevant authorities and are not directly related to passenger refunds or flight changes. Therefore, ATC fees do not factor into the calculations for these processes.

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  • 6. 

    You will receive an email from Student agency -  refund is 1250 CZK, pls confirm. RAF is in proceed What you will do?

    • Put a comment in podio and reply to SA to proceed with the refund

    • Put a comment in podio and discard the email.

    • Put a comment in podio, discard the email and pass the case to claims

    • Discard the email from SA

    Correct Answer
    A. Put a comment in podio and reply to SA to proceed with the refund
    Explanation
    The correct answer is to put a comment in podio and reply to SA to proceed with the refund. This is the appropriate action because the email states that a refund of 1250 CZK is being offered by Student agency. By putting a comment in podio, the action is documented and can be tracked. Replying to SA confirms acceptance of the refund and indicates that the process should be continued.

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  • 7. 

    SITUATION: passenger will call CS department and wants to know the price for the flight change - PNR LAFU2H, booked on Amadeus Aviacenter, requested date 21 September, same time. For what amount you will send payment link to pap?  

    • 26.389 EUR

    • 23.990 EUR

    • 20.559 EUR

    • Changes are not permitted

    Correct Answer
    A. 26.389 EUR
    Explanation
    The correct answer is 26.389 EUR. This is the amount that will be sent as a payment link to the passenger for the flight change.

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  • 8. 

    If you are calculating flight change manually, what fees you have to include in the total price, you will inform passenger about?

    • Flight change penalty

    • Fare difference

    • Tax difference

    • ATC fee

    • Margin

    • Partner fee

    • Cancellation penalty

    • Handling fee 20 EUR

    • Handling fee 10 EUR

    Correct Answer(s)
    A. Flight change penalty
    A. Fare difference
    A. Tax difference
    A. Margin
    A. Partner fee
    Explanation
    When calculating the total price for a flight change, the fees that need to be included and informed to the passenger are the flight change penalty, fare difference, tax difference, margin, and partner fee. These fees are typically associated with making changes to the flight booking and may vary depending on the airline and specific circumstances of the change. It is important to inform the passenger about these fees to ensure transparency and avoid any surprises or misunderstandings regarding the total cost of the flight change.

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  • 9. 

    Please select US non refundable taxes

    • US

    • ZP

    • XF

    • AY

    • AZ

    • UD

    • XY

    Correct Answer(s)
    A. US
    A. ZP
    A. XF
    A. AY
    Explanation
    The correct answer includes the codes US, ZP, XF, and AY. These codes likely represent different types of non-refundable taxes in the US. The code AZ is not included in the correct answer, indicating that it is not a non-refundable tax code in the US. The codes UD and XY are also not included, suggesting that they are not relevant to the question or do not represent non-refundable taxes in the US.

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  • 10. 

    What will be total refundable amount for the PNR JFWCBP, issued on Travelport-Kiwi?

    • 3336 CZK

    • 3339 CZK

    • 1668 CZK

    • 1669 CZK

    • 796 CZK

    • 1042 CZK

    Correct Answer
    A. 3336 CZK
    Explanation
    The total refundable amount for the PNR JFWCBP, issued on Travelport-Kiwi, is 3336 CZK.

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  • 11. 

    Describe, how you will recognise when calculating flight change, that  ATC is guarantee?

  • 12. 

    Describe, how will you recognise in the ticket that passenger was no show?

Quiz Review Timeline (Updated): Mar 20, 2023 +

Our quizzes are rigorously reviewed, monitored and continuously updated by our expert board to maintain accuracy, relevance, and timeliness.

  • Current Version
  • Mar 20, 2023
    Quiz Edited by
    ProProfs Editorial Team
  • Jul 11, 2018
    Quiz Created by
    Lenka Bartejsova
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