This quiz tests knowledge on SRD override cancellation procedures, including handling reservations in WinAi, communicating with hotels, and managing points refunds.
Hotel employee's name
Hotel employee's shift
Hotel employee's position
Hotel's property code
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Change the status to "No-show"
Change the status to "Checked-out"
Revert the status to "Reserved"
Revert the status from "Checked-in" to "Checked-out"
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Cancel in WinAi and make a separate negative adjustment under the descriptor "Redemption" to remove the duplicate points returned.
Cancel in WinAi and reverse the "Refund-SRD" adjustment.
Cancel in WinAi and reverse the "Redemption" adjustment.
Leave the adjustment as it is for as long as the correct amount of points have been returned.
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The points would be returned immediately upon successful cancellation.
Allow 72 hours after the check-out date for the points to be posted back in the account.
Allow 24 hours after cancellation to pass for the points to be posted back in the account.
The points would be returned within the day of cancellation request.
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Obtain hotel authorization and process SRD-refund
Transfer the call to Customer Relations
Call the hotel to have the status changed to checked-out then process SRD-refund
Be firm that we can no longer refund the points since the member is already checked-in
True
False
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True
False
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True
False
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If 72 hours after check-out has passed, process an SRD-refund adjustment
If 72 hours after check-out has passed, process a System Issue correction adjustment
Review the history of the reservation, and check if change has been made, process an SRD refund adjustment if there was
Review the history of the reservation, and check if change has been made, process System Issue correction adjustment if there wasn't
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