Shopping Vocab - Harold

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| By RMcNeill
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RMcNeill
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Quizzes Created: 9 | Total Attempts: 3,045
| Attempts: 808
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  • 1/13 Questions

    Michael is at the clothing store. He needs to buy a shirt. He tries one in small size. It's too small for him. Then he tries another shirt in large size. This one is too large for him. Which size do you think he should try next?

    • X-LArge
    • X-Small
    • Medium
    • XX-Large
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About This Quiz

The 'Shopping Vocab - Harold' quiz tests knowledge on common retail scenarios like sizing, returns, and store policies. It enhances understanding of customer service practices and the use of receipts and store credits in shopping environments.

Shopping Vocab - Harold - Quiz

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  • 2. 
    When you return an item to the store and get your money back, you get a ...... . - ProProfs

    When you return an item to the store and get your money back, you get a ...... .

    • Price

    • Store Credit

    • Refund

    • Merchandise

    Correct Answer
    A. Refund
    Explanation
    When you return an item to the store and get your money back, you receive a refund. A refund is the reimbursement of the amount paid for a product or service that did not meet the expected standards or was returned for any other reason. It involves the store returning the money to the customer, usually in the same form of payment that was originally used. This allows the customer to recoup their financial investment and resolve any dissatisfaction with the purchase.

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  • 3. 
    In order to return an item to the store and ask for refund or store credit, you need to have your ...... with you. - ProProfs

    In order to return an item to the store and ask for refund or store credit, you need to have your ...... with you.

    • Reception

    • Reservation

    • Receipt

    • Receive

    Correct Answer
    A. Receipt
    Explanation
    To return an item to the store and ask for a refund or store credit, you need to have your receipt with you. A receipt is a proof of purchase that shows you have bought the item from the store. It contains important information such as the date of purchase, the item description, and the amount paid. Without a receipt, it may be difficult for the store to verify your purchase and process the return or refund. Therefore, having a receipt is essential in order to complete the return process successfully.

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  • 4. 

    Jane bought a vacuum cleaner. After 18 months, it broke down, but Jane didn't need to worry. She called the company and they sent a technician to repair it for her for free, because that merchandise had 2 years ...... .

    • Reciept

    • Credit

    • Value

    • Warranty

    Correct Answer
    A. Warranty
    Explanation
    The correct answer is "Warranty". A warranty is a guarantee provided by the company that the product will function properly for a certain period of time. In this case, Jane's vacuum cleaner broke down within the warranty period of 2 years, so she was able to get it repaired for free.

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  • 5. 
    If you buy a dress in a wrong size, you can take it back to the store and ...... it. - ProProfs

    If you buy a dress in a wrong size, you can take it back to the store and ...... it.

    • Sell

    • Buy

    • Purchase

    • Exchange

    Correct Answer
    A. Exchange
    Explanation
    If you buy a dress in the wrong size, you can take it back to the store and exchange it. This means that you can return the dress and get a different size in return. This option allows you to correct the mistake of purchasing the wrong size and get the dress that fits you correctly.

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  • 6. 
    Jennifer bought a hand bag from a department store. After 3 months, she decided to take it back to the shop and ask for refund. The customer service agent didn't agree to refund her because 3 months was too late for the refund. The agent told Jennifer that it was against .... . - ProProfs

    Jennifer bought a hand bag from a department store. After 3 months, she decided to take it back to the shop and ask for refund. The customer service agent didn't agree to refund her because 3 months was too late for the refund. The agent told Jennifer that it was against .... .

    • Customer Service

    • Return Policy

    • Purchase

    • Store Credit

    Correct Answer
    A. Return Policy
    Explanation
    The correct answer is "Return Policy". The customer service agent denied Jennifer's refund request because it was against the store's return policy to accept returns after 3 months.

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  • 7. 
    Sue always finds second hand stuff in excellent conditions. Last week she bought a pair of second hand shoes at a garage sale in almost ...... condition. - ProProfs

    Sue always finds second hand stuff in excellent conditions. Last week she bought a pair of second hand shoes at a garage sale in almost ...... condition.

    • Brand New

    • Purchase

    • Sales

    • Store credit

    Correct Answer
    A. Brand New
    Explanation
    Sue always finds second hand stuff in excellent conditions. Last week she bought a pair of second hand shoes at a garage sale in almost brand new condition.

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  • 8. 

    ...... means: Buying

    • Sale

    • Sales

    • Price

    • Purchase

    Correct Answer
    A. Purchase
    Explanation
    The word "purchase" means buying, which involves the act of acquiring something by paying for it. It refers to the process of obtaining goods or services in exchange for money or other forms of payment. This term is commonly used in business and commerce to describe the act of buying products or assets.

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  • 9. 

    If you are going to return an item to a store, it has to be in brand new ...... .

    • Condition

    • Price

    • Price Adjustment

    • Credit

    Correct Answer
    A. Condition
    Explanation
    When returning an item to a store, it is expected to be in brand new condition. This means that the item should be in its original packaging, unused, and undamaged. The store will not accept returns if the item has been used or is not in its original condition. Therefore, the correct answer is "Condition."

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  • 10. 
    If you want to return merchandise to the shop, you need to go to the ...... desk. - ProProfs

    If you want to return merchandise to the shop, you need to go to the ...... desk.

    • Store Credit

    • Merchandise

    • Condition

    • Customer Service

    Correct Answer
    A. Customer Service
    Explanation
    If you want to return merchandise to the shop, you need to go to the Customer Service desk. The Customer Service desk is where customers can go to resolve any issues or inquiries they may have, including returning merchandise. This is the designated area where trained staff members are available to assist customers with their returns and provide any necessary assistance or guidance.

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  • 11. 
    Jeff saw a lap top in an electronic shop (Best Buy) for $950. He knew that in another branch of Best Buy they were selling the same kind of lap top for $850. So he talked to the customer service agent about it and the agent made ...... for him. Therefore, Jeff purchased the lap top for $850 instead of $950. - ProProfs

    Jeff saw a lap top in an electronic shop (Best Buy) for $950. He knew that in another branch of Best Buy they were selling the same kind of lap top for $850. So he talked to the customer service agent about it and the agent made ...... for him. Therefore, Jeff purchased the lap top for $850 instead of $950.

    • Store Credit

    • Customer Service

    • Price Adjustment

    • Warranty

    Correct Answer
    A. Price Adjustment
    Explanation
    Jeff saw a laptop in an electronic shop for $950, but he knew that another branch of the same shop was selling the same laptop for $850. He talked to the customer service agent about it, and the agent made a price adjustment for him. This means that the agent lowered the price of the laptop for Jeff, allowing him to purchase it for $850 instead of $950.

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  • 12. 

    Scott returned a suit to the department store (Winners) and asked for refund. He had bought this suit in another branch of the same department store (another Winners) 2 months before. Since Winners accepts refunding only within 1 month from the purchase time, the customer service agent didn't refund Scott, instead she gave him ...... so that he could come back any time to any Winners branch and buy something for the same value as the suit he has paid for.

    • Store Credit

    • Customer Service

    • Store Clerk

    • Price Adjustment

    Correct Answer
    A. Store Credit
    Explanation
    Scott was not eligible for a refund because he had exceeded the 1-month time frame for returns. Instead, the customer service agent offered him store credit. Store credit allows Scott to come back to any Winners branch at any time and use the credit to purchase something of equal value to the suit he originally bought. This gives Scott the opportunity to use the money he spent on the suit towards a future purchase at the store.

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  • 13. 
    Items you can buy at a store are also called: ...... - ProProfs

    Items you can buy at a store are also called: ......

    • Purchase

    • Store Credit

    • Customer Service

    • Merchandise

    Correct Answer
    A. Merchandise
    Explanation
    The term "merchandise" refers to the goods or products that are available for sale in a store. It encompasses all the items that customers can buy from a store. Therefore, merchandise is the correct answer to the question.

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Our quizzes are rigorously reviewed, monitored and continuously updated by our expert board to maintain accuracy, relevance, and timeliness.

  • Current Version
  • Mar 20, 2023
    Quiz Edited by
    ProProfs Editorial Team
  • Apr 16, 2020
    Quiz Created by
    RMcNeill
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