Shopping Vocab - Harold
13 Questions
| Total Attempts: 418
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Questions and Answers
- 1.
Michael is at the clothing store. He needs to buy a shirt. He tries one in small size. It's too small for him. Then he tries another shirt in large size. This one is too large for him. Which size do you think he should try next?- A.
X-LArge
- B.
X-Small
- C.
Medium
- D.
XX-Large
- 2.
Jennifer bought a hand bag from a department store. After 3 months, she decided to take it back to the shop and ask for refund. The customer service agent didn't agree to refund her because 3 months was too late for the refund. The agent told Jennifer that it was against .... .
- A.
Customer Service
- B.
Return Policy
- C.
Purchase
- D.
Store Credit
- 3.Scott returned a suit to the department store (Winners) and asked for refund. He had bought this suit in another branch of the same department store (another Winners) 2 months before. Since Winners accepts refunding only within 1 month from the purchase time, the customer service agent didn't refund Scott, instead she gave him ...... so that he could come back any time to any Winners branch and buy something for the same value as the suit he has paid for.
- A.
Store Credit
- B.
Customer Service
- C.
Store Clerk
- D.
Price Adjustment
- 4.
Items you can buy at a store are also called: ......
- A.
Purchase
- B.
Store Credit
- C.
Customer Service
- D.
Merchandise
- 5.
When you return an item to the store and get your money back, you get a ...... .
- A.
Price
- B.
Store Credit
- C.
Refund
- D.
Merchandise
- 6.
In order to return an item to the store and ask for refund or store credit, you need to have your ...... with you.
- A.
Reception
- B.
Reservation
- C.
Receipt
- D.
Receive
- 7.If you are going to return an item to a store, it has to be in brand new ...... .
- A.
Condition
- B.
Price
- C.
Price Adjustment
- D.
Credit
- 8.
If you buy a dress in a wrong size, you can take it back to the store and ...... it.
- A.
Sell
- B.
Buy
- C.
Purchase
- D.
Exchange
- 9.Jane bought a vacuum cleaner. After 18 months, it broke down, but Jane didn't need to worry. She called the company and they sent a technician to repair it for her for free, because that merchandise had 2 years ...... .
- A.
Reciept
- B.
Credit
- C.
Value
- D.
Warranty
- 10.
Sue always finds second hand stuff in excellent conditions. Last week she bought a pair of second hand shoes at a garage sale in almost ...... condition.
- A.
Brand New
- B.
Purchase
- C.
Sales
- D.
Store credit
- 11.
If you want to return merchandise to the shop, you need to go to the ...... desk.
- A.
Store Credit
- B.
Merchandise
- C.
Condition
- D.
Customer Service
- 12....... means: Buying
- A.
Sale
- B.
Sales
- C.
Price
- D.
Purchase
- 13.
Jeff saw a lap top in an electronic shop (Best Buy) for $950. He knew that in another branch of Best Buy they were selling the same kind of lap top for $850. So he talked to the customer service agent about it and the agent made ...... for him. Therefore, Jeff purchased the lap top for $850 instead of $950.
- A.
Store Credit
- B.
Customer Service
- C.
Price Adjustment
- D.
Warranty
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