Customer Service Quizzes, Questions & Answers

Recent Quizzes

Customer Service And Store Management: Quiz!

Customer Service and Store Management: Quiz!

Do you possess what it takes to work in customer service and store management? To work in-store management, you must cater to the needs of the customer. Regarding this quiz, you should know if the customer is always right,...

Questions: 19 | Attempts: 458 | Last updated: Apr 22, 2024

Sample Question
A complaining customer is:

Always right

Almost right

Often lying

Always the customer

Customer Service Rep/Employee....What Would You Do?

Customer Service Rep/Employee....What would you do?

This quiz evaluates scenarios faced by customer service representatives, testing their ability to handle typical workplace situations effectively.

Questions: 10 | Attempts: 142 | Last updated: Aug 9, 2024

Sample Question
A customer calls in to check status of their order. It was placed 10 days ago and has not shipped. What would you do?

Offer to check ship status with the warehouse and get back to customer.

Let customer know that the item states it ships in approximately 7-10 days and they will be receiving ship notification in a day or so.

Assure customer all is fine with their order and it should be shipping any day now.

What Type Of Customer Support Agent Are You?

What type of customer support agent are you?

Are you Paul Passive, Alice Average or Patty Proactive? Take this quiz to find out your customer service type.

Questions: 5 | Attempts: 2697 | Last updated: Mar 21, 2022

Sample Question
As soon as you see a customer, what do you do?

Look the other way

Ask them if you can help them

Look them in the eye, smile and welcome them

Shirt & Uniform Exam

Exam for office staff who handle customers, the phone, and computer

Questions: 71 | Attempts: 127 | Last updated: Apr 29, 2024

Sample Question
When a potential customer asked for 10 pieces of an item...Pag ang potential na customer ay ng tanong para sa 10 piraso...

Accept it with open arms/ tanggapin ito ng bukas palad

Refer them to a competitor/ ituro sa kalabang tindahan

If the customer had an existing or previous large order you take it/ tatangapin lamang kung may malaking bilang ng order

Kindly tell the customer you do not serve that small amount and will charge an additional 10 php per piece/ mabuting sasabihin sa customer na hindi tau tumatanggap ng maliit na order at magdadag sila ng 10 piso bawat isa.

C and d

Library Customer Service Quiz

Students will be quizzed on basic customer service practices in the library. Such ideas as approachability, communications, phone etiquette, etc. will be covered.

Questions: 8 | Attempts: 387 | Last updated: Mar 20, 2023

Sample Question
When working, library student assistants are not allowed to:

Use cell phones

Eat food

Ignore patrons

None of the above

All of the above

The Ultimate Customer Service Quiz

Are you a customer support pro? Do you know basic customer service skills? Check out this ultimate customer service quiz and test your customer support strategies. Customer support is basically support or assistance that any...

Questions: 12 | Attempts: 10260 | Last updated: May 8, 2023

Sample Question
Why should you smile every time you answer a phone call?

Because it will make you feel better

Because the person on the other end of the line can tell that you are smiling

Because it will relax the muscles in your face

Because smiling is fun

Hotel: Customer Service Strategies! Trivia Questions Test

There are different customer service strategies that one can use in the hotel industry so as to ensure your guests have maximum satisfaction and are comfortable during their stay with you. Do you have a good understanding when it...

Questions: 8 | Attempts: 474 | Last updated: Mar 20, 2022

Sample Question
If a restaurant offers the same amount of capacity no matter how high the demand, it is following a __________ strategy.

Horizontal-market

Chased-capacity

Static-market

Level-capacity

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