Customer Service Quizzes, Questions & Answers
Recent Quizzes
Chapter 14 ACTUAL TEST focuses on key customer service skills. It assesses employees' courteous behaviors, standard measurement in service, and the use of tools like telephones and computers for customer interaction. Essential...
Questions: 25 | Attempts: 60 | Last updated: Mar 20, 2023
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Sample QuestionIn successful companies, the employees appear to be a cut above others because they are courteous and always seem to be smiling.
What's Current In Customer Service? It is very important for one to be up to date with the going on in their field as they ensure to give their clients up to date information as well as solutions to some problems that face...
Questions: 10 | Attempts: 147 | Last updated: Mar 21, 2023
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Sample QuestionA customer from Oklahoma had an order with a total of $56.98, $4.95 of that was for shipping. They used the coupon offer TTR-098 but would like to use the coupon $10 off $50 or more instead. This is a customer who has placed many orders with the company, and as a courtesy, you have decided to offer the customer the difference between the two offers. What would be the difference to credit the customer between these two offers?
This quiz from IT Essentials Chapter 10 assesses skills in managing service level agreements and handling customer interactions. It covers escalation processes, communication strategies with clients, and documentation practices...
Questions: 20 | Attempts: 352 | Last updated: Mar 19, 2023
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Sample QuestionWhich issue is an example of an exception to an SLA that should be escalated to a manager?
Do you realize what it takes to be involved in customer service? Do you think you could pass this quiz? Customer service is the relationship between the consumer of a product and the company that sells it. Its main ambition is...
Questions: 11 | Attempts: 167 | Last updated: Mar 21, 2023
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Sample QuestionCustomers or Residents are more easily satisfied if their expectations are effectively managed.
Ms French's Customer Service for Retail quiz assesses the ability to handle typical retail scenarios professionally. It covers responses to customer complaints, preparation for inspections, teamwork among associates, and customer...
Questions: 26 | Attempts: 559 | Last updated: Mar 22, 2023
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Sample QuestionAn associate has just spent 30 minutes showing a customer the features of a handheld computer. The customer says, “I can get this for a lot less over the Internet. Your prices are outrageous!” Which of these is the associate’s most professional response to the customer’s remark:
This quiz assesses key concepts and practices in customer service, focusing on understanding customer dissatisfaction, effective communication, and essential behaviors for service personnel. It's designed to enhance customer...
Questions: 10 | Attempts: 977 | Last updated: Mar 21, 2023
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Sample QuestionWhat are the key reasons for customer dissatisfaction?
Do you want to apply for a role in customer service? Are your customer service skills really good? Take this customer service skills test and improve your hiring chances. Also, it would test your knowledge of whether you know...
Questions: 10 | Attempts: 45771 | Last updated: Aug 7, 2024
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Sample QuestionA complaining customer is...
The TigerDirect Training Instant Service Email Response Certification quiz assesses skills in handling customer service scenarios via email, focusing on template usage and response accuracy. It is designed for employees to ensure...
Questions: 50 | Attempts: 101 | Last updated: Feb 21, 2024
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Sample QuestionIn what template folder is this template located:"We apologize the carrier is attempting to bill you for additional fees. We will contact them and have them charge our account for the pending fees. Please allow 48 business hours to process this request."
This certification quiz assesses skills in handling various customer service scenarios at TigerDirect, including dealing with unauthorized shipments, returns without refunds, and damaged goods. It prepares participants for...
Questions: 32 | Attempts: 165 | Last updated: Mar 22, 2023
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Sample QuestionUse this track if the customer received extra items that are not listed in his order or someone else’s shipment. (Not duplicates) 1) The customer received their order + an additional item they did not order. Example: Customer ordered a Hard Drive but received a Hard Drive and a Memory Stick. 2) The customer received their order + someone else’s order Example: Customer ordered Hard Drive but received a Hard Drive and Bob Smith’s order P123456. When this track is opened it is assumed that they received their own order. Therefore, we would not be reshipping or refunding the customer anything. However, you still need to comment whether the customer received their order or not. Resolution: Advice the customer it will take 24-48 business hours to review the information. Explain to the customer that a shipment pick up will be scheduled to retrieve the unwanted merchandise within 3 business days.
Our new Preferred Banking Customer Value Proposition strives to deliver the following benefits: • More Rewards: Earn reward points faster, redeem rewards at great discounts, exclusively for Preferred Customers.•...
Questions: 10 | Attempts: 367 | Last updated: Mar 16, 2023
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Sample QuestionWhich of the following describes the new Preferred Banking Customer Value Proposition?
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