This certification quiz assesses skills in handling various customer service scenarios at TigerDirect, including dealing with unauthorized shipments, returns without refunds, and damaged goods. It prepares participants for effective issue resolution and customer communication.
Make Tc Available
Shipping Misdelivery
Additional Shipment Not Ordered
Canada DS Returned No Refund
Failed Gift Card
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Overdraft Fee
Truck Pickup Request
Canada Ds Returned No Refund
Make Tc Available
Damaged Claim
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Lost Item Found
Shipping Misdelivery
Canada Ds Returned No Refund
Additional Shipment Not Ordered
Make Tc Available
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Damaged Claim
Failed Gift Card
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Paid Brokerage Fees Canada
Overdraft Fee
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Additional Shipment Not Ordered
Failed Gift Card
Canada Ds Returned No Refund
Shipping Misdelivery
Paypal Issues/ Ebay Issues
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Failed Gift Card
Overdraft Fee
Shipping Misdelivery
Price Match
Make Tc Available
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Additional Shipment Not Ordered
Tiger Credit Reversal
Canada Ds Returned No Refund
Failed Gift Card
Make Tc Available
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Warranty Refund
Damaged Claim
Additional Shipment Not Ordered
Overdraft Fee
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Failed Gift Card
Truck Pickup Request
Additional Shipment Not Ordered
Overdraft Fee
Canada Ds Returned No Refund
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Price Match
Make Tc Available
Apply Sent Ck/Mo
Failed Gift Card
Overdraft Fee
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Canada Ds Returned No Refund
Cc Auth Cancellation
Additional Shipment Not Ordered
Failed Gift Card
Price Match
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Additional Shipment Not Ordered
Make Tc Available
Canada Ds Returned No Refund
Overdraft Fee
Failed Gift Card
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P&H Refund
Overdraft Fee
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Canada Dropship Ra Request
Price Match
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Canada Dropship Ra Request
Additional Shipment Not Ordered
Canada Ds Returned No Refund
Shipping Mispick
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Price Match
Canada Dropship Ra Request
Additional Shipment Not Ordered
Overdraft Fee
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Shipping ShortShip
Overdraft Fee
Canada Ds Returned No Refund
Price Match
Make Tc Available
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Additional Shipment Not Ordered
Damaged Claim
Price Match
Additional Shipment (Not Ordered)
Canada Dropshipped No Tracking #
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Shipping ShortShip
Price Match
Additional Shipment Not Ordered
Dropship Cancel
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Shipping ShortShip
Additional Shipment Not Ordered
Make Tc Available
Customer Satisfaction T/C
Damaged Claim
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Credit/Debit Card Fraud
Price Match
Additional Shipment Not Ordered
Shipping ShortShip
Make Tc Available
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Shipping ShortShip
Additional Shipment (Not Ordered)
Dropshipped Usa Ra Request
Damaged Claim
Additional Shipment Not Ordered
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Shipping ShortShip
Pending Paid Brokerage Fees Canada
Additional Shipment (Not Ordered)
Refund Ck Status
Damaged Claim
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Shipping ShortShip
Additional Shipment (Not Ordered)
Make Tc Available
Pending Paid Brokerage Fees Canada
Refund Ck Status
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Make Tc Available
Refund- Tax Exempt
Additional Shipment (Not Ordered)
Refund Ck- Cust Overpd/ Refund Ck-Canceled Itm
Shipping ShortShip
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Price Match
Make Tc Available
Refund- Tax Exempt
Refund Ck Status
Refund Ck- Cust Overpd/ Refund Ck-Canceled Itm
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Refund Ck- Cust Overpd/ Refund Ck-Canceled Itm
Refund- Tax Exempt
Refund Ck Status
Make Tc Available
Shipping Shortship
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Shipping ShortShip
Price Match
Return Expedite
Additional Shipment (Not Ordered)
Refund Ck- Cust Overpd/ Refund Ck-Canceled Itm
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Additional Shipment (Not Ordered)
Price Match
Shipping Trace
Make Tc Available
Refund Ck- Cust Overpd/ Refund Ck-Canceled Itm
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Shipping Trace
Refund- Tax Exempt
Refund Ck Status
Price Match
Make Tc Available
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Canada Ds Returned No Refund
Make Tc Available
Price Match
Canada Dropship Ra Request
Price Protection
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Price Match
Additional Shipment (Not Ordered)
Refund Ck Status
Pending Paid Brokerage Fees Canada
Shipping ShortShip
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Quiz Review Timeline (Updated): Mar 21, 2023 +
Our quizzes are rigorously reviewed, monitored and continuously updated by our expert board to maintain accuracy, relevance, and timeliness.
Primebeef Co. Customer Service
Serving only quality products and excellent courtesy.
Remember to read each question and answer carefully. Take note of the feedback after each question.
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