Tigerdirect Training Cs Tracking Certification
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Use this track if the customer received extra items that are not listed in his order or someone else’s shipment. (Not duplicates) 1) The customer received their order + an additional item they did not order. Example: Customer ordered a Hard Drive but received a Hard Drive and a Memory Stick. 2) The customer received their order + someone else’s order Example: Customer ordered Hard Drive but received a Hard Drive and Bob Smith’s order P123456. When this track is opened it is assumed that they received their own order. Therefore, we would not be reshipping or refunding the customer anything. However, you still need to comment whether the customer received their order or not. Resolution: Advice the customer it will take 24-48 business hours to review the information. Explain to the customer that a shipment pick up will be scheduled to retrieve the unwanted merchandise within 3 business days.
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Shipping Misdelivery
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Failed Gift Card
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Additional Shipment Not Ordered
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Damaged Claim
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Make Tc Available
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About This Quiz
This certification quiz assesses skills in handling various customer service scenarios at TigerDirect, including dealing with unauthorized shipments, returns without refunds, and damaged goods. It prepares participants for effective issue resolution and customer communication.
Quiz Preview
- 2.
Use this track when a customer returned their item to the Canadian drop shipper but never received a refund for the item. Resolution: Advice the customer it will take 24-48 business hours to review the information. Explain that a credit memo will be requested from the drop shipper (5-15 days). At that point a refund will be issued to their original payment method. Refunds can take up to 72 business hours to post once they are processed.
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Make Tc Available
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Shipping Misdelivery
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Additional Shipment Not Ordered
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Canada DS Returned No Refund
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Failed Gift Card
Correct Answer
A. Canada DS Returned No RefundExplanation
The given answer "Canada DS Returned No Refund" is the correct explanation for the situation described. It suggests that the customer returned their item to the Canadian drop shipper but did not receive a refund for it. The resolution provided advises the customer that it will take 24-48 business hours to review the information and that a credit memo will be requested from the drop shipper, which may take 5-15 days. Once the credit memo is received, a refund will be issued to the customer's original payment method, which may take up to 72 business hours to post.Rate this question:
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- 3.
Use This Track If A Customer Receives A Damaged Package (Box Is Crushed, Concealed Damage). -Issue Ra For The Customer (Refund, Xch Now, Xch Wfc) -Do Not Send Shipping Label Resolution: Advice The Customer It Will Take 24-48 Business Hours To Review The Information. Explain To The Customer The Investigation Will Take: Ups Traces Can Take Up To 8-10 Business Days. Usps Can Take Up To 8-15 Business Days. Truck Traces Take Up To 30 Days A Pick Up Will Be Issued By The Track Rep; It Will Take Approx. 3 Business Days. At That Point The Shipping Company Will Send A Driver To Pick Up The Merchandise, If It’s A Trucking Company They Will Call The Customer Before Attempting Pick Up.
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Overdraft Fee
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Truck Pickup Request
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Canada Ds Returned No Refund
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Make Tc Available
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Damaged Claim
Correct Answer
A. Damaged ClaimExplanation
The correct answer is "Damaged Claim" because the resolution provided in the explanation is about advising the customer regarding the process and timeline for investigating a damaged package. It mentions the timeframes for different shipping companies to conduct their investigations and also mentions that a pick-up will be issued by the track representative. This aligns with the issue of a damaged claim and the need for further investigation and resolution.Rate this question:
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- 4.
Use This Track Whenever A Customer Calls And States That An Item They Had Claimed Lost Has Been Found. For Example When You Open A Shipping Trace Track And We Reship The Order, And Then Ups/Trucking Co. Delivers It Or They Find A Neighbor Had It, Etc. Any Time An Item Shows “Returned”, “Exchanged”, “Canceled” In Macs, But The Customer Says To Have It, Make Sure To Open This. Resolution: Advice The Customer It Will Take 24-48 Business Hours To Review The Information. Explain To Customer That We Will Try To Recover The Item By Rerouting It, Or If The Customer Has The Items, A Pick Up Will Be Issued By The Track Rep; It Will Take Approx. 3 Business Days. At That Point The Shipping Company Will Send A Driver To Pick Up The Merchandise, If It’s A Trucking Company They Will Call The Customer Before Attempting Pick Up
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Lost Item Found
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Shipping Misdelivery
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Canada Ds Returned No Refund
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Additional Shipment Not Ordered
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Make Tc Available
Correct Answer
A. Lost Item FoundExplanation
The correct answer is "Lost Item Found" because the given resolution and explanation state that this track should be used when a customer calls and states that an item they had claimed lost has been found. The resolution advises the customer that it will take 24-48 business hours to review the information and explains that they will try to recover the item by rerouting it or issue a pick-up if the customer already has the items. Therefore, the track is specifically designed for situations where a lost item has been located.Rate this question:
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- 5.
Use This Track When A Customer Claims To Have Paid The Brokerage Fees Themselves. Ask The Customer To Fax You The Bill From Ups Showing That They Paid For The Fees, Once You Have It Open This Track And Take The Bill To Order Entry As You Do With The P&H Reimbursements. You May Email [email protected] If Not In Miami Office. Make Sure What You Get From The Customer Is An Actual Carrier Bill And Not A Commercial Invoice. Document Must List The Brokerage Fees Paid, Not Just The Dollar Value Of The Merchandise.
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Damaged Claim
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Failed Gift Card
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Make Tc Available
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Paid Brokerage Fees Canada
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Overdraft Fee
Correct Answer
A. Paid Brokerage Fees CanadaExplanation
The correct answer is "Paid Brokerage Fees Canada" because the given explanation states that when a customer claims to have paid the brokerage fees themselves, the customer should be asked to fax the bill from UPS showing that they paid for the fees. Once the bill is received, it should be taken to order entry, similar to how P&H reimbursements are handled. The email provided is for contacting Crystal Wright if not in the Miami office. It is important to ensure that the document received from the customer is an actual carrier bill and not a commercial invoice, and that it lists the brokerage fees paid, not just the dollar value of the merchandise.Rate this question:
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- 6.
We use This Track When the customer still has an authorization in his Paypal account and it still has not dropped off. We also open this when there Are Credits In Account History And We Need To Refund To PP (Include Amount) P&H Refund For Return Shipping (Include Amount And Have Manager Approval If Over $20) Refund Was Not Issued Back To Paypal Account But Shows Returned In Macs (Include Amount) Transaction Id Not On Development Page (Include Email, Amount And Date) Any Problem With Ebay Orders (Ep Payment Method) Resolution: Advice The Customer It Will Take 24-48 Business Hours To Review The Information. Explain To The Customer That If A Refund Is Pending: Refunds Can Take Up To 72 Business Hours To Post Once They Are Processed. If Credits Are Pending To Be Applied To The Account Explain To The Customer That Once Payment Is Verified With Pp They Will Be Applied To The Account.
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Additional Shipment Not Ordered
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Failed Gift Card
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Canada Ds Returned No Refund
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Shipping Misdelivery
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Paypal Issues/ Ebay Issues
Correct Answer
A. Paypal Issues/ Ebay IssuesExplanation
The given answer "Paypal Issues/ Ebay Issues" is the correct answer because the resolution provided in the explanation mentions advising the customer about the review process that takes 24-48 business hours and explaining that refunds can take up to 72 business hours to post. This indicates that the mentioned issues, such as pending refunds, credits, and transaction problems, are related to Paypal and Ebay. Therefore, Paypal Issues/ Ebay Issues is the appropriate answer.Rate this question:
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- 7.
Use This Track If A Customer Provided Correct Shipping Information, But The Order Was Delivered To The Incorrect Address Or Needs To Be Redirected, Due To Tiger Or Shipper Error, Or An Intercept/Reroute Is Necessary.
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Failed Gift Card
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Overdraft Fee
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Shipping Misdelivery
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Price Match
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Make Tc Available
Correct Answer
A. Shipping MisdeliveryExplanation
This answer is correct because it accurately describes the situation where a customer provided the correct shipping information, but the order was still delivered to the incorrect address or needs to be redirected. This could be due to errors made by the shipping company (Tiger or Shipper error) or if an intercept or reroute is necessary. "Shipping Misdelivery" perfectly captures this scenario.Rate this question:
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- 8.
Use This Track When A Customer Has Tiger Credit And They Wish To Have It Sent Back to their Credit Card. Resolution: Advice The Customer It Will Take 24-48 Business Hours To Review The Information. Explain To The Customer That Credits Will Be Applied To The Account Within 72 Business Hours From The Day The Customer Calls In.
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Additional Shipment Not Ordered
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Tiger Credit Reversal
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Canada Ds Returned No Refund
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Failed Gift Card
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Make Tc Available
Correct Answer
A. Tiger Credit ReversalExplanation
The correct answer is "Tiger Credit Reversal" because the resolution mentioned in the explanation states that the customer wishes to have their Tiger Credit sent back to their credit card. Therefore, the appropriate action would be to reverse the Tiger Credit and return it to the customer's credit card.Rate this question:
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- 9.
Open This Track If A Customer Wishes To Cancel A Waca Or Bwg Warranty. Please Note That Warranties Can Only Be Cancelled Prior To Use (During The Manufacturer’s Warranty Period). Once They Have Been Put Into Use, The Customer Must Call Waca At 1.888.969.2260 Or Bwg 800-846-2301 To Have The Warranty Cancelled And A Pro-Rated Refund Submitted.
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Warranty Refund
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Damaged Claim
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Additional Shipment Not Ordered
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Overdraft Fee
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Make Tc Available
Correct Answer
A. Warranty RefundExplanation
The given correct answer, "Warranty Refund," is the most appropriate option based on the information provided in the question. The passage states that if a customer wishes to cancel a Waca or BWG warranty, they need to do so before using it. After the warranty has been put into use, the customer must contact Waca or BWG to have the warranty canceled and a pro-rated refund submitted. Therefore, "Warranty Refund" is the correct answer as it aligns with the information given regarding canceling and refunding warranties.Rate this question:
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- 10.
If An Item Delivered By A Trucking Company Is Received Defective, And The Customer Is Doing The Exchange Through Us, Open This Track To Arrange To Have A Trucking Company Pick The Item Up. This Track Is Also Used To Send Shipping Labels To Canada. Resolution: Advice The Customer It Will Take 24-48 Business Hours To Review The Information. Explain That After The Track Is Closed A Truck Pick Up Will Be Scheduled. Truck Pickups Take 24-36 Business Hours, A Driver Will Call To Schedule The Day And Time.
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Failed Gift Card
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Truck Pickup Request
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Additional Shipment Not Ordered
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Overdraft Fee
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Canada Ds Returned No Refund
Correct Answer
A. Truck Pickup RequestExplanation
The correct answer is "Truck Pickup Request" because the given resolution explains that if an item delivered by a trucking company is received defective and the customer wants to exchange it through the company, they need to open a track to arrange for the trucking company to pick up the item. This track is specifically used for scheduling truck pickups. Therefore, the correct answer is "Truck Pickup Request."Rate this question:
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- 11.
Use This Track When A Customer Calls Stating That They Have Sent A Check Or Money Order, And It Has Not Been Applied To The Order. Do Not Open This Track If The Customer Cannot Provide The Check Or Money Order Number, Or Proof That It Was Received At Our Facility. Be Sure To Check Account History To Make Sure That The Funds Have Not Been Applied To The Account Instead Of The Order Before Opening This Track.
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Price Match
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Make Tc Available
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Apply Sent Ck/Mo
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Failed Gift Card
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Overdraft Fee
Correct Answer
A. Apply Sent Ck/MoExplanation
The correct answer is "Apply Sent Ck/Mo." This track should be used when a customer calls stating that they have sent a check or money order, but it has not been applied to their order. However, it is important to note that this track should not be opened if the customer cannot provide the check or money order number or proof that it was received at our facility. Before opening this track, it is also necessary to check the account history to ensure that the funds have not been applied to the account instead of the order.Rate this question:
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- 12.
Use This Track If A Customer Calls Complaining Of Multiple Authorizations To Their Credit Card, Use This Track To Have The Duplicate Authorizations Removed. Resolution: Advice The Customer It Will Take 24-48 Business Hours To Review The Information. Refunds Can Take Up To 72 Business Hours To Post Once They Are Processed.
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Canada Ds Returned No Refund
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Cc Auth Cancellation
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Additional Shipment Not Ordered
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Failed Gift Card
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Price Match
Correct Answer
A. Cc Auth CancellationExplanation
The correct answer, "Cc Auth Cancellation," suggests that if a customer calls complaining about multiple authorizations to their credit card, the appropriate track to resolve the issue is to cancel the duplicate authorizations. This means contacting the credit card company or payment processor to request the cancellation of the additional authorizations. Cancelling the duplicate authorizations will help resolve the customer's complaint and prevent any further charges or issues with their credit card.Rate this question:
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- 13.
Use This Track To Request Refund For A Customer That Attempted To Use A Gift Card Online But Was Charged Fully To Their Actual Payment. This Track Is Not For Applying Gc Because You Don't Know How To Do It
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Additional Shipment Not Ordered
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Make Tc Available
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Canada Ds Returned No Refund
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Overdraft Fee
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Failed Gift Card
Correct Answer
A. Failed Gift CardExplanation
The correct answer is "Failed Gift Card". This is because the question states that the customer attempted to use a gift card online but was charged fully to their actual payment. This indicates that there was an issue with the gift card, resulting in it not being applied correctly and the customer being charged instead. Therefore, the appropriate track to request a refund in this situation would be the "Failed Gift Card" track.Rate this question:
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- 14.
Use This Track When A Shipping Refund Is Required. Please Note That These Refunds Always Go Back To The Original Pay Method. If Refunding For What Customer Paid To Ship Item Back To Us. Open Track And Email [email protected] With The Receipt Showing The Customer Paid More.
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P&H Refund
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Overdraft Fee
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Make Tc Available
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Canada Dropship Ra Request
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Price Match
Correct Answer
A. P&H RefundExplanation
The correct answer is "P&H Refund" because the given information states that this track should be used when a shipping refund is required. It also mentions that these refunds go back to the original pay method. Therefore, "P&H Refund" is the appropriate option for processing a refund for shipping charges.Rate this question:
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- 15.
Use This Track If A Customer Received Something Different Than What His Order States. If Sent Ups Send A Ups Label. If Sent Trucking Co. Open “Truck Pick Up Request” Track, To Have The Item Returned Back To Us.
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Canada Dropship Ra Request
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Additional Shipment Not Ordered
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Canada Ds Returned No Refund
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Shipping Mispick
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Make Tc Available
Correct Answer
A. Shipping MispickExplanation
The correct answer is "Shipping Mispick." This option is the most appropriate because it directly addresses the situation described in the question. It suggests that if a customer received something different than what they ordered, it is likely due to a shipping mistake or mispick. This implies that the wrong item was picked or packed for shipment, leading to the customer receiving an incorrect product. Therefore, the "Shipping Mispick" option is the best choice for this scenario.Rate this question:
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- 16.
If Tiger’s Price On Any Item (Excluding Cpu’s, Memory, Or Any Pc Or Laptop) Drops Within 30 Days Of Purchase, Open This Track To Have A Tiger Credit For The Difference Issued To The Customer’s Account, Or If Customer Is Requesting A Refund Due To Advertising Error.
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Canada Ds Returned No Refund
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Make Tc Available
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Price Match
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Canada Dropship Ra Request
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Price Protection
Correct Answer
A. Price ProtectionExplanation
The correct answer is "Price Protection" because it states that if Tiger's price on any item drops within 30 days of purchase, the customer can open this track to have a Tiger credit for the difference issued to their account. This means that if the customer finds that the price of the item they purchased has dropped within the specified time frame, they can request to be refunded the difference in price.Rate this question:
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- 17.
Use This Track When An Item Has Been Drop Shipped In Canada And The Customer Needs To Return The Item. To Send A Label To Canada Open Track “Truck Pick-Up Request”. A Track Agent Will Send A Pre Paid Shipping Label By Email To The Customer.
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Price Match
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Canada Dropship Ra Request
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Additional Shipment Not Ordered
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Overdraft Fee
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Make Tc Available
Correct Answer
A. Canada Dropship Ra RequestExplanation
The correct answer is "Canada Dropship Ra Request" because this track is specifically designed for situations where an item has been drop shipped in Canada and the customer needs to return it. By opening this track, a track agent will be able to send a prepaid shipping label to the customer via email, facilitating the return process.Rate this question:
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- 18.
Use This Track To Reimburse The Customer For Fees Caused By The Company. Customer Must Send In A Copy Of The Bank Statement To Prove The Overdraft Fee Was Caused By Us.
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Shipping ShortShip
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Overdraft Fee
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Canada Ds Returned No Refund
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Price Match
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Make Tc Available
Correct Answer
A. Overdraft FeeExplanation
This answer suggests that the company should use a specific track to reimburse the customer for fees caused by the company, specifically the overdraft fee. The customer is required to provide a copy of their bank statement as proof that the overdraft fee was caused by the company.Rate this question:
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- 19.
Use This Track When A Customer Is Inquiring On A Shipment Which Macs Shows Drop Shipped From A Canadian Distributor, But It’s Been Over 24hrs And There’s No Tracking # Available, Or The One Available Is Invalid, Open The Track Above.
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Additional Shipment Not Ordered
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Damaged Claim
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Price Match
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Additional Shipment (Not Ordered)
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Canada Dropshipped No Tracking #
Correct Answer
A. Canada Dropshipped No Tracking #Explanation
The correct answer is "Canada Dropshipped No Tracking #". This track should be used when a customer is inquiring about a shipment that is drop shipped from a Canadian distributor, but it has been over 24 hours and there is no tracking number available or the one available is invalid. This track is meant to address the specific situation where there is a delay or issue with tracking information for drop shipped items from Canada.Rate this question:
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- 20.
Use This Track Is Used When A Customer Calls To Cancel An Order That Is Currently ‘At Drop Shipper’. Special Instructions For Items Shipping From Ohio (Systemax Pc’s And Open Box Items): Send An Email To [email protected] With The Order Number And Reason For Cancellation.
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Shipping ShortShip
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Price Match
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Additional Shipment Not Ordered
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Dropship Cancel
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Make Tc Available
Correct Answer
A. Dropship CancelExplanation
The correct answer is "Dropship Cancel" because this track is used specifically when a customer calls to cancel an order that is currently at the drop shipper. The special instructions provided also mention sending an email with the order number and reason for cancellation, indicating that this track is indeed for canceling dropship orders.Rate this question:
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- 21.
Use This Track To Give An In House Credit To Customers For Anything That Might Have Gone Wrong With Their Order.
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Shipping ShortShip
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Additional Shipment Not Ordered
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Make Tc Available
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Customer Satisfaction T/C
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Damaged Claim
Correct Answer
A. Customer Satisfaction T/CExplanation
The given answer, "Customer Satisfaction T/C," suggests that this track is used to provide an in-house credit to customers as a way to address any issues or problems that may have occurred with their order. This credit is given to ensure customer satisfaction and compensate for any inconvenience or dissatisfaction caused by the order.Rate this question:
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- 22.
Use This Track To Report Any Incidents Of Fraud To A Customer’s Account.
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Credit/Debit Card Fraud
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Price Match
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Additional Shipment Not Ordered
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Shipping ShortShip
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Make Tc Available
Correct Answer
A. Credit/Debit Card FraudExplanation
This track is used to report any incidents of fraud related to a customer's credit or debit card. It is a system or process that allows customers to report fraudulent activities on their cards, such as unauthorized transactions or identity theft. By using this track, customers can quickly and efficiently notify the appropriate authorities or financial institutions about the fraudulent activity, enabling them to take necessary actions to protect the customer's account and prevent further fraud.Rate this question:
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- 23.
Use This Track To Request An Ra From A T2 Dropshipper. Ingram, Tech Data, Synnex And D&H You Can Call Or Email For Ra. Always Note Whether The Item Is Open Or Not. Once The Ra Is Obtained You Will Get An Email With The Information You Need To Provide The Customer With.
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Shipping ShortShip
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Additional Shipment (Not Ordered)
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Dropshipped Usa Ra Request
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Damaged Claim
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Additional Shipment Not Ordered
Correct Answer
A. Dropshipped Usa Ra RequestExplanation
The given correct answer, "Dropshipped USA RA Request," suggests that if you need to request a Return Authorization (RA) for an item that was dropshipped from the USA, you should use this track. It implies that there is a specific process or channel for requesting an RA in such cases, and this track should be followed to initiate the return process.Rate this question:
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- 24.
Use This Track When A Customer Has Been Sent A Refund Check And They Claim That It Has Not Been Received. Allow 14 Days From Issue Date Before Opening This Track.
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Shipping ShortShip
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Pending Paid Brokerage Fees Canada
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Additional Shipment (Not Ordered)
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Refund Ck Status
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Damaged Claim
Correct Answer
A. Refund Ck StatusExplanation
The correct answer is "Refund Ck Status" because this track should be used when a customer claims that they have not received a refund check. It allows 14 days from the issue date before opening this track, indicating that the status of the refund check should be checked before taking further action.Rate this question:
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- 25.
Use This Track When The Customer Or Ups Calls To Request Documents In Order For The Shipment To Be Released From Customs And Delivered. A Track Agent Will Send The Necessary Information Directly To Ups.
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Price Match
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Additional Shipment (Not Ordered)
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Refund Ck Status
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Pending Paid Brokerage Fees Canada
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Shipping ShortShip
Correct Answer
A. Pending Paid Brokerage Fees CanadaExplanation
The correct answer is "Pending Paid Brokerage Fees Canada". This option is the most relevant because it specifically mentions a situation where the customer or UPS calls to request documents for the shipment to be released from customs and delivered. It indicates that there are pending brokerage fees in Canada that need to be paid before the shipment can be released. This aligns with the given scenario and describes a situation where a track agent would send the necessary information directly to UPS.Rate this question:
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- 26.
Use This Track To Apply Tiger Credit That Is Currently In Unapplied Credits Towards A New Order. Open Track On The Original Order Where The Credit Was Given In Not Wfc Order.
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Shipping ShortShip
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Additional Shipment (Not Ordered)
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Make Tc Available
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Pending Paid Brokerage Fees Canada
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Refund Ck Status
Correct Answer
A. Make Tc AvailableExplanation
The correct answer is "Make Tc Available." This option suggests using a track to make the Tiger Credit available for application towards a new order. The credit is currently in unapplied credits, and this option provides a solution to utilize it by making it available for use.Rate this question:
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- 27.
Use This Track If A Customer Paid By Check, Wire Transfer, Or Ach, And They Paid Too Much; Had An Item Cancelled From Their Order, Or Want In House Credit To Be Reversed Back To Their Original Payment Use This Track To Have A Refund Sent Via Check.
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Make Tc Available
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Refund- Tax Exempt
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Additional Shipment (Not Ordered)
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Refund Ck- Cust Overpd/ Refund Ck-Canceled Itm
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Shipping ShortShip
Correct Answer
A. Refund Ck- Cust Overpd/ Refund Ck-Canceled ItmExplanation
The correct answer is "Refund Ck- Cust Overpd/ Refund Ck-Canceled Itm". This track is used when a customer has paid too much or had an item cancelled from their order and they want a refund sent via check. It is specifically for situations where the customer paid by check, wire transfer, or ACH and they want their overpayment or cancelled item refunded back to their original payment method.Rate this question:
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- 28.
Use This Track If A Customer Is Tax-Exempt, But Was Charged Sales Tax On Their Order, Open This Track To Have A Refund Of The Taxes Processed To The Original Pay Method. Before Opening This Track, You Will Need To Have The Customer Fax You A Copy Of Their Tax-Exempt Information. Make Sure That The Address On The Tax Info Matches The Shipping Info On The Order. Also If A Customer Was Not Refunded Taxes On A Return Open This Track To Have The Amount Of The Taxes Refunded Back To Original Payment Method.
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Price Match
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Make Tc Available
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Refund- Tax Exempt
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Refund Ck Status
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Refund Ck- Cust Overpd/ Refund Ck-Canceled Itm
Correct Answer
A. Refund- Tax ExemptExplanation
If a customer is tax-exempt but was charged sales tax on their order, this track should be opened to process a refund of the taxes to the original payment method. Before opening this track, the customer needs to fax a copy of their tax-exempt information, and the address on the tax info should match the shipping info on the order. Additionally, if a customer was not refunded taxes on a return, this track should also be opened to refund the amount of taxes back to the original payment method.Rate this question:
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- 29.
When One Or More Items Are Missing From A Delivered Package On One Level Of An Order, Or Customer Receives And Empty Box. Check Order To Make Sure The Items Show Shipped. If Item Is Missing From A Particular Part Number, The Customer Must Call The Manufacturer.
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Refund Ck- Cust Overpd/ Refund Ck-Canceled Itm
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Refund- Tax Exempt
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Refund Ck Status
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Make Tc Available
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Shipping Shortship
Correct Answer
A. Shipping ShortshipExplanation
The correct answer is "Shipping Shortship" because it refers to the situation described in the question where one or more items are missing from a delivered package. This term is used to indicate that there was a mistake or error in the shipping process which resulted in the package being incomplete or empty.Rate this question:
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- 30.
Use This Track If A Customer Has Tracking Info Showing That An Item’s Been Delivered To Our Warehouses In Il Or Oh, And It Has Been More Than 5 Business Days Since It Was Delivered, Open This Track To Expedite Return Processing. Before Opening The Track Ensure That The Order Shows ‘Drop Shipped’ Or ‘Auth For Return’.
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Shipping ShortShip
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Price Match
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Return Expedite
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Additional Shipment (Not Ordered)
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Refund Ck- Cust Overpd/ Refund Ck-Canceled Itm
Correct Answer
A. Return ExpediteExplanation
If a customer has tracking information showing that an item has been delivered to our warehouses in IL or OH, and it has been more than 5 business days since it was delivered, open this track to expedite return processing. Before opening the track, make sure that the order shows 'Drop Shipped' or 'Auth for Return'. The correct answer, "Return Expedite," aligns with this explanation as it accurately describes the action to be taken in this scenario.Rate this question:
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- 31.
Use This Track When A Level Of Customer’s Order Shows Delivered Or Scanned Not Shipped, But Customer Is Claiming Non-Receipt. A Customers’ Package Was Damaged On Delivery. (Do Not Send Ups Label For Damages). Track Order 1st To Make Sure It’s Not In Transit.
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Additional Shipment (Not Ordered)
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Price Match
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Shipping Trace
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Make Tc Available
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Refund Ck- Cust Overpd/ Refund Ck-Canceled Itm
Correct Answer
A. Shipping TraceExplanation
The correct answer is "Shipping Trace" because it is suggested to track the order first to ensure that it is not in transit. This implies that there may be a delay or issue with the delivery, and tracing the shipment will help determine its current status and location.Rate this question:
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- 32.
At Point Of Sale We Will Match Any Competitor’s Price On Identical Offers Or Items. The Item Must Be In-Stock, Available For Immediate Shipment And Be In The Same Condition As Our Advertised Item. Price Matched Items Are Limited To One Per Household. Sorry, But We Do Not Offer Price Matches On Any Item That Is Advertised Below Our Actual Cost.
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Shipping Trace
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Refund- Tax Exempt
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Refund Ck Status
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Price Match
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Make Tc Available
Correct Answer
A. Price MatchExplanation
The given correct answer, "Price Match," is the most relevant option based on the information provided. The statement mentions that at the point of sale, they will match any competitor's price on identical offers or items. This indicates that the company offers a price matching policy to ensure that customers receive the best price for their purchases.Rate this question:
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Quiz Review Timeline (Updated): Mar 21, 2023 +
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Current Version
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Mar 21, 2023Quiz Edited by
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Sep 10, 2010Quiz Created by
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