Tigerdirect Training Instant Service Email Response Certification

50 Questions | Total Attempts: 94

SettingsSettingsSettings
Organization Quizzes & Trivia

Questions and Answers
  • 1. 
    In what template folder is this template located:"We apologize the carrier is attempting to bill you for additional fees.  We will contact them and have them charge our account for the pending fees. Please allow 48 business hours to process this request."
    • A. 

      Amazon

    • B. 

      CC Issues

    • C. 

      Canada

    • D. 

      Backorders

    • E. 

      Employment

  • 2. 
    In what template folder is this template located:We apologize the carrier is attempting to bill you for additional fees.  We will contact them and have them charge our account for the pending fees. Please allow 48 business hours to process this request.
    • A. 

      Military

    • B. 

      Rejects

    • C. 

      Taxes

    • D. 

      Canada

    • E. 

      Returns

  • 3. 
    In what template folder is this template located:We apologize for the inconvenience.  Please note that some APO addresses have a zip code already in use by the US postal service. When this is the case you need to enter AE on the state field.  Otherwise, the automatic city look-up will enter the state based on the zip code selected.If the order was already shipped, it will go to the original address in NY and once there, it will be redirected to the APO address as requested.  If you continue have problems with your order online, please contact our sales force at 1-800-THE-CITY (843-2489) or 1-305-415-2201.
    • A. 

      Amazon

    • B. 

      Military

    • C. 

      Returns

    • D. 

      Rejects

    • E. 

      Warranty

  • 4. 
    In what template folder is this template located: To upgrade your maps on the GPS:Garmin • Go to www.garmin.com and register product • 60 Day nuMaps guarantee from date product is registered, applies to new and refurbished models • Update available for download only Magellan • Need to call 800-707-9971 and register product • 30 day map guarantee from date of purchase, update available for new and refurbished GPS models • Need to email or fax store receipt to [email protected] orfax # 866-935-5539 • $10 shipping charge applies for CD or SD card, (depending on model) update not available for download TomTom • Go to www.tomtom.com and register product and download TomTom HOME • 30 day map guarantee from date product is registered • Update available for download only • Applies to new product only, refurbished models do not qualify for the free update
    • A. 

      GPS

    • B. 

      Payment Methods

    • C. 

      Canada

    • D. 

      Old Circuit City Info

    • E. 

      Memory Configurator

  • 5. 
    In what template folder is this template located: Thank you for contacting us.  We cannot modify the invoice date for the purpose of obtaining a rebate, or any other reason, for that matter. The invoice is a receipt, a record of the transaction, and the date it was conducted.  This goes hand in hand with billing should refunds or charges come into question.  These records cannot be altered in any way.
    • A. 

      Invoices

    • B. 

      Canada

    • C. 

      EBAY

    • D. 

      Phones

    • E. 

      Amazon

  • 6. 
    In what template folder is this template located: Microsoft Retail Version: Windows operating system products that are acquired through a retail store (physical or online) are individually licensed and are activated. Retail version of Windows generally can be purchased in two license pricing levels, namely Full or Upgrade license. Retail version of Windows license includes full support from Microsoft, and each purchased copy comes with one unique product key (printed on the product packaging), which the user enters during the product installation to complete the activation online or via phone. Microsoft System builder: OEM (Original Equipment Manufacturer) license is a restricted version of Windows that included with a new computer. Manufacturers and vendors ship Windows with OEM license as it’s deeply discounted when compared with retail copy. OEM license has limitation that it can only perform a clean install or custom install, but not upgrade. OEM license can only be installed on one computer, and is forever locked and bounded to the computer (motherboard) of which it’s installed. System Builder OEM license may be available to general customer who purchased a new PC (or hardware) from a small system builder via retail store. Support for Windows with OEM license is provided by OEM or system builder, which is usually non-existent. So, end-users are virtually have to support their own. We are a Direct OEM System Builder and are able to distribute the product as such. Ultimately it is up to you to determine which type is best for your use. Should you have further questions or wish to confirm your software is genuine please visit www.microsoft.com/genuine/
    • A. 

      Catalog/Email

    • B. 

      Microsoft

    • C. 

      Old Circuit City Info

    • D. 

      Cancellation

    • E. 

      International Order

  • 7. 
    In what template folder is this template located: The company does not anticipate any value will remain from the bankruptcy estate for the holders of the company’s common equity, although this will be determined in the continuing bankruptcy proceedings.
    • A. 

      B2B/Governement

    • B. 

      OId Circuit City Info

    • C. 

      Cancellation

    • D. 

      Comments/Suggestions/Feedback

    • E. 

      Microsoft

  • 8. 
    In what template folder is this template located: We apologize for the inconvenience. Systemax has purchased the CompUSA brand, trademarks and e-commerce business, and as many as 16 CompUSA retail outlets. The remaining stores around the country have closed, and the website was completely relaunched, as it is under new ownership. However, there are liquidation contacts set up to honor of any of the former Comp USA's liabilities, including extended warranties, store purchases, and items/installs purchased before January 1st 2008 (if your item is still covered). You can reach this department by calling 877-520-8324.
    • A. 

      EBAY

    • B. 

      Old Circuit City Info

    • C. 

      Old CompUSA

    • D. 

      International Order

    • E. 

      GPS

  • 9. 
    In what template folder is this template located: Unfortunately, our records do not reflect a recent order was processed.  What you may have on your Paypal account is an authorization.  In order for us to assist you in removing a PayPal authorization please provide us with the following information:Email address used on the PayPal accountDollar amountDate of transactionPayPal transaction ID
    • A. 

      Invoices

    • B. 

      Phones

    • C. 

      Old CompUSA

    • D. 

      Sales

    • E. 

      Payment Methods

  • 10. 
    In what template folder is this template located: All of our unlocked cellular phones are GSM-only phones designed to work on GSM networks such as Cingular(AT&T) and T-Mobile in the U.S. If your intended service provider is not among those major carriers, please contact that provider to determine GSM compatibility.These phones are GSM-only phones, which are NOT compatible with CDMA carriers such as MetroPCS, Verizon, and Sprint. Such carriers utilize a CDMA network and cannot use unlocked GSM-only phones.
    • A. 

      Invoices

    • B. 

      Returns

    • C. 

      Price Protection

    • D. 

      Phones

    • E. 

      Promotions

  • 11. 
    In what template folder is this template located: We match prices on the same in-stock items/offers. The price to be matched must be nationally advertised.  Please provide us a copy of the published price, and we'll match it with a store credit good for anything else we sell. Vendor below-cost or special price promos excluded. Due to fluctuation in the industry, prices on CPU’s, memory products or bundles including CPU and memory are subject to rapid change and we cannot offer price protection on these items in the event prices rise or fall.
    • A. 

      Price Protection

    • B. 

      Returns

    • C. 

      Rebates

    • D. 

      Sweepstakes

    • E. 

      Rejects

  • 12. 
    In what template folder is this template located: Thank you for taking the time to contact us.  We do not have any Black Friday promotions in place at this time.  Promotions are set up randomly, and we cannot forecast which items will be included. For the most up to date information on our upcoming sales, you can sign up for our email alerts on the home page under "Deal Alerts: Enter Your Email." As far as rebates are concerned, those are entirely up to the manufacturer.
    • A. 

      Old Circuit City Info

    • B. 

      Phones

    • C. 

      Microsoft

    • D. 

      Promotions

    • E. 

      Warranty

  • 13. 
    In what template folder is this template located: We received your inquiry and contacted the rebate center on your behalf. We're sorry you had this inconvenience, be advised that the rebate centerhas overturned their initial response and your rebate has now been approved. Please allow 3 to 4 weeks to receive your check.
    • A. 

      Rebates

    • B. 

      Payment Methods

    • C. 

      EBAY

    • D. 

      Payment Methods

    • E. 

      Cancellation

  • 14. 
    In what template folder is this template located: For a variety of reasons customers may return a product after opening and, in some cases, using it briefly. We usually send these products back to their manufacturer but sometimes, after we inspect the product, we decide it’s better to offer it for sale at a discount then return it to its manufacturer. We put these products through a rigorous 7 point check to make sure they are in good condition and working properly. There may be a minor blemish and occasionally the original manuals may be missing but you can buy with confidence knowing the product is covered by its manufactures warranty and support.
    • A. 

      Warranty

    • B. 

      Refurbished

    • C. 

      Rebates

    • D. 

      Old Circuit City Info

    • E. 

      Microsoft

  • 15. 
    In what template folder is this template located: Thank you for your most recent order. Unfortunately, your order was cancelled and cannot be processed at this time as one or more of the items you ordered is currently unavailable. We apologize for the inconvenience.  A sales representative will contact your shortly to assist you with replacing your order.
    • A. 

      EBAY

    • B. 

      Taxes

    • C. 

      Rejects

    • D. 

      Promotions

    • E. 

      Refurbished

  • 16. 
    In what template folder is this template located: Since our company does not manufacture LCD monitors, we do not have our own 'dead pixel' policy.  LCD technology allows for dead pixels by design.  It is unavoidable with such a large number of pixels now present in LCD screens and is an inherent part of LCD technology. If a given manufacturer determines that a monitor is defective, we can process an exchange on the unit within 30 days of the purchase date.What is a dead pixel:Dead pixels are inherent to LCD's. The norm defines three types of defects. Type 1 is for pixels stuck in “up position.” Type 2 is for those stuck in “low position”. In other words, this corresponds to pixels that remain in white or black regardless of the picture displayed. It may sound disturbing, but this is compensated by the brightness of surrounding pixels which reduces this defect to some effect. Type 3 concerns sub-pixels. If you take a closer look at your screen you will see that each pixel is actually made of three sub-pixels: one red, green and blue. A type three error designates the malfunctioning of one of these red, green, or blue components. This time the result is a very bothersome red, green or blue dot on your screen.
    • A. 

      Affiliates

    • B. 

      Gateway

    • C. 

      Returns

    • D. 

      Microsoft

    • E. 

      B2B/Governement

  • 17. 
    In what template folder is this template located: A UPS prepaid return label has been issued and emailed separately.  Please print and use the label to return your item at no additional cost.It maybe taken to any UPS location or drop off box.
    • A. 

      Returns

    • B. 

      GPS

    • C. 

      CC issues

    • D. 

      Memory Configurator

    • E. 

      Gateway

  • 18. 
    In what template folder is this template located: Thank you for your email.  Your email inquiry has been forwarded to our sales staff, and you will receive an answer shortly. We apologize for any delay.---------Please do not reply to this message.----------
    • A. 

      Invoices

    • B. 

      EBAY

    • C. 

      B2B/Governement

    • D. 

      Sales

    • E. 

      Military

  • 19. 
    In what template folder is this template located: Truck delivery is "Threshold Delivery" only. In most cases threshold delivery means the item will be delivered just inside the first floor front door of your home or office. If there are steps leading to your front door the item will be placed in your garage or delivered to your dock. When delivering to an apartment building, delivery will be to the central lobby only.
    • A. 

      Cancellation

    • B. 

      Google

    • C. 

      EBAY

    • D. 

      Memory Configurator

    • E. 

      Shipping

  • 20. 
    In what template folder is this template located: We apologize for the inconvenience. Your information will be forward to our IT department in order to have this problem to be resolved.Please allow 24 working hours for the problem to be fixed. If you are not receiving our notifications we do suggest to review your email client for known options that may be preventing you from  receiving our notifications. Either your ISP or mail client may be viewing our mail as junk mail. Also please note that the winner list will be posted on working days only, weekends are excluded. We appreciate your patience in the matter.
    • A. 

      Gateway

    • B. 

      Sweepstakes

    • C. 

      International Order

    • D. 

      Refurbished

    • E. 

      Cancellation

  • 21. 
    In what template folder is this template located: Only orders that are shipped to addresses in Florida, Idaho, Texas, North Carolina,South Dakota,Georgia and Illinois are subject to state sales tax. Sales tax is charged on the products purchased and also on the shipping and handling amount. 
    • A. 

      International Order

    • B. 

      Sales

    • C. 

      Taxes

    • D. 

      Promotions

    • E. 

      EBAY

  • 22. 
    What is the title of this particular template: Thank you for your inquiry. You were not charged twice, although at first glance it may appear so.  When your order was placed, an authorization for the amount was obtained, but you are not actually billed for the merchandise until it actually ships.When using a debit card or check card rather than a regular credit card, this temporary authorization has the effect of placing a hold on those funds.  The authorization usually drops off within 3 - 5 business days. 
    • A. 

      Charged Twice

    • B. 

      Downloadable Software

    • C. 

      Air Miles

    • D. 

      Tech Support

    • E. 

      Already Solved

  • 23. 
    In what template folder is this template located: Thank you for your email.  We have requested your warranty to be sent via your email address on file.  Please allow 2-3 business days to receive.Also, please feel free to contact WACA at 888-969-2260 for assistance with your extended warranty.  We apologize for any inconvenience caused.***Please double check your junk mail folder if you do not receive your warranty within the specified time period.  Many ISP block the warranty email as spam.
    • A. 

      Tech Support

    • B. 

      Already Solved

    • C. 

      Downloadable Software

    • D. 

      Warranty

    • E. 

      Affiliates

  • 24. 
    What is the title of this particular template: Thank you for your email,Current records indicate that one of our representatives was able to assist you with this issue before we were able to reply to this email.  Please advise us if there is anything further we can assist you with.
    • A. 

      Reservation Rewards

    • B. 

      ISHOP

    • C. 

      Already Solved

    • D. 

      Tech Support

    • E. 

      Affiliates

  • 25. 
    What is the title of this particular template: We apologize for any confusion regarding your order. The item you purchased is an OEM version. OEM means "Original Equipment Manufacturer".  These products are intended for system integrators and do not ship in retail packaging.  OEM versions do not include any accessories such as drivers, cables, or manuals. This brings the cost much lower than the retail version (which would included the aforementioned items in a box version). Basically it is the actual brand new item alone without any of the above packaging. They will still carry a manufacturer warranty under OEM status.
    • A. 

      Already Solved

    • B. 

      OEM

    • C. 

      Reservation Rewards

    • D. 

      Tech Support

    • E. 

      Affiliates

Related Topics
Back to Top Back to top