Tigerdirect Training Instant Service Email Response Certification
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In what template folder is this template located:We apologize for the inconvenience. Please note that some APO addresses have a zip code already in use by the US postal service. When this is the case you need to enter AE on the state field. Otherwise, the automatic city look-up will enter the state based on the zip code selected.If the order was already shipped, it will go to the original address in NY and once there, it will be redirected to the APO address as requested. If you continue have problems with your order online, please contact our sales force at 1-800-THE-CITY (843-2489) or 1-305-415-2201.
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Amazon
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Military
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Returns
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Rejects
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Warranty
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About This Quiz
The TigerDirect Training Instant Service Email Response Certification quiz assesses skills in handling customer service scenarios via email, focusing on template usage and response accuracy. It is designed for employees to ensure efficient and standardized customer communication.
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- 2.
In what template folder is this template located: To upgrade your maps on the GPS:Garmin • Go to www.garmin.com and register product • 60 Day nuMaps guarantee from date product is registered, applies to new and refurbished models • Update available for download only Magellan • Need to call 800-707-9971 and register product • 30 day map guarantee from date of purchase, update available for new and refurbished GPS models • Need to email or fax store receipt to [email protected] orfax # 866-935-5539 • $10 shipping charge applies for CD or SD card, (depending on model) update not available for download TomTom • Go to www.tomtom.com and register product and download TomTom HOME • 30 day map guarantee from date product is registered • Update available for download only • Applies to new product only, refurbished models do not qualify for the free update
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GPS
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Payment Methods
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Canada
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Old Circuit City Info
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Memory Configurator
Correct Answer
A. GPSExplanation
The correct answer is GPS because the given information is about upgrading maps on different GPS devices such as Garmin, Magellan, and TomTom. The information provided is not related to payment methods, Canada, Circuit City, or memory configuration.Rate this question:
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- 3.
In what template folder is this template located: Thank you for contacting us. We cannot modify the invoice date for the purpose of obtaining a rebate, or any other reason, for that matter. The invoice is a receipt, a record of the transaction, and the date it was conducted. This goes hand in hand with billing should refunds or charges come into question. These records cannot be altered in any way.
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Invoices
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Canada
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EBAY
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Phones
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Amazon
Correct Answer
A. InvoicesExplanation
The template for the given text is located in the "Invoices" template folder.Rate this question:
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- 4.
In what template folder is this template located: Microsoft Retail Version: Windows operating system products that are acquired through a retail store (physical or online) are individually licensed and are activated. Retail version of Windows generally can be purchased in two license pricing levels, namely Full or Upgrade license. Retail version of Windows license includes full support from Microsoft, and each purchased copy comes with one unique product key (printed on the product packaging), which the user enters during the product installation to complete the activation online or via phone. Microsoft System builder: OEM (Original Equipment Manufacturer) license is a restricted version of Windows that included with a new computer. Manufacturers and vendors ship Windows with OEM license as it’s deeply discounted when compared with retail copy. OEM license has limitation that it can only perform a clean install or custom install, but not upgrade. OEM license can only be installed on one computer, and is forever locked and bounded to the computer (motherboard) of which it’s installed. System Builder OEM license may be available to general customer who purchased a new PC (or hardware) from a small system builder via retail store. Support for Windows with OEM license is provided by OEM or system builder, which is usually non-existent. So, end-users are virtually have to support their own. We are a Direct OEM System Builder and are able to distribute the product as such. Ultimately it is up to you to determine which type is best for your use. Should you have further questions or wish to confirm your software is genuine please visit www.microsoft.com/genuine/
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Catalog/Email
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Microsoft
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Old Circuit City Info
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Cancellation
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International Order
Correct Answer
A. MicrosoftExplanation
The template is located in the "Microsoft" folder.Rate this question:
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- 5.
In what template folder is this template located: We apologize for the inconvenience. Systemax has purchased the CompUSA brand, trademarks and e-commerce business, and as many as 16 CompUSA retail outlets. The remaining stores around the country have closed, and the website was completely relaunched, as it is under new ownership. However, there are liquidation contacts set up to honor of any of the former Comp USA's liabilities, including extended warranties, store purchases, and items/installs purchased before January 1st 2008 (if your item is still covered). You can reach this department by calling 877-520-8324.
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EBAY
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Old Circuit City Info
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Old CompUSA
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International Order
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GPS
Correct Answer
A. Old CompUSAExplanation
The correct answer is "Old CompUSA" because the given information talks about the purchase of the CompUSA brand and the closure of the remaining stores. Therefore, it is logical to assume that the template related to this information would be located in the "Old CompUSA" template folder.Rate this question:
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In what template folder is this template located: All of our unlocked cellular phones are GSM-only phones designed to work on GSM networks such as Cingular(AT&T) and T-Mobile in the U.S. If your intended service provider is not among those major carriers, please contact that provider to determine GSM compatibility.These phones are GSM-only phones, which are NOT compatible with CDMA carriers such as MetroPCS, Verizon, and Sprint. Such carriers utilize a CDMA network and cannot use unlocked GSM-only phones.
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Invoices
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Returns
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Price Protection
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Phones
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Promotions
Correct Answer
A. PhonesExplanation
The template is located in the "Phones" folder. This is indicated by the information provided in the passage, which states that the unlocked cellular phones mentioned are GSM-only phones designed to work on GSM networks. Therefore, it can be inferred that the template for these phones would be found in the "Phones" folder.Rate this question:
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In what template folder is this template located: We match prices on the same in-stock items/offers. The price to be matched must be nationally advertised. Please provide us a copy of the published price, and we'll match it with a store credit good for anything else we sell. Vendor below-cost or special price promos excluded. Due to fluctuation in the industry, prices on CPU’s, memory products or bundles including CPU and memory are subject to rapid change and we cannot offer price protection on these items in the event prices rise or fall.
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Price Protection
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Returns
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Rebates
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Sweepstakes
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Rejects
Correct Answer
A. Price ProtectionExplanation
The given text mentions that the store cannot offer price protection on certain items like CPU's and memory products due to their fluctuating prices. This indicates that the template is related to "Price Protection" as it discusses the limitations and exceptions for price matching certain items.Rate this question:
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In what template folder is this template located: We received your inquiry and contacted the rebate center on your behalf. We're sorry you had this inconvenience, be advised that the rebate centerhas overturned their initial response and your rebate has now been approved. Please allow 3 to 4 weeks to receive your check.
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Rebates
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Payment Methods
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EBAY
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Payment Methods
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Cancellation
Correct Answer
A. RebatesExplanation
The template for the given message is located in the "Rebates" template folder.Rate this question:
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- 9.
In what template folder is this template located: For a variety of reasons customers may return a product after opening and, in some cases, using it briefly. We usually send these products back to their manufacturer but sometimes, after we inspect the product, we decide it’s better to offer it for sale at a discount then return it to its manufacturer. We put these products through a rigorous 7 point check to make sure they are in good condition and working properly. There may be a minor blemish and occasionally the original manuals may be missing but you can buy with confidence knowing the product is covered by its manufactures warranty and support.
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Warranty
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Refurbished
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Rebates
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Old Circuit City Info
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Microsoft
Correct Answer
A. RefurbishedExplanation
The template is located in the "Refurbished" folder. This can be inferred from the information provided in the passage, which discusses the process of inspecting and offering products for sale at a discount after they have been returned and deemed suitable for resale. The term "refurbished" is commonly used to describe such products that have undergone a thorough inspection and repair process.Rate this question:
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- 10.
In what template folder is this template located: A UPS prepaid return label has been issued and emailed separately. Please print and use the label to return your item at no additional cost.It maybe taken to any UPS location or drop off box.
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Returns
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GPS
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CC issues
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Memory Configurator
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Gateway
Correct Answer
A. ReturnsExplanation
The correct answer is "Returns". This is because the given text mentions that a UPS prepaid return label has been issued and it can be used to return an item. Therefore, it can be inferred that this template is located in the "Returns" folder, which is specifically meant for handling returns and providing return labels.Rate this question:
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In what template folder is this template located: Thank you for your email. Your email inquiry has been forwarded to our sales staff, and you will receive an answer shortly. We apologize for any delay.---------Please do not reply to this message.----------
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Invoices
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EBAY
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B2B/Governement
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Sales
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Military
Correct Answer
A. SalesExplanation
The given template is located in the "Sales" template folder.Rate this question:
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- 12.
In what template folder is this template located: Truck delivery is "Threshold Delivery" only. In most cases threshold delivery means the item will be delivered just inside the first floor front door of your home or office. If there are steps leading to your front door the item will be placed in your garage or delivered to your dock. When delivering to an apartment building, delivery will be to the central lobby only.
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Cancellation
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Google
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EBAY
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Memory Configurator
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Shipping
Correct Answer
A. ShippingExplanation
The given correct answer for this question is "Shipping" because the information provided in the passage is related to the delivery process, including the type of delivery, the location where the item will be placed, and specific instructions for different types of buildings. This information is typically found in the "Shipping" section of a template folder.Rate this question:
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What is the title of this particular template: Thank you for your inquiry. You were not charged twice, although at first glance it may appear so. When your order was placed, an authorization for the amount was obtained, but you are not actually billed for the merchandise until it actually ships.When using a debit card or check card rather than a regular credit card, this temporary authorization has the effect of placing a hold on those funds. The authorization usually drops off within 3 - 5 business days.
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Charged Twice
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Downloadable Software
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Air Miles
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Tech Support
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Already Solved
Correct Answer
A. Charged TwiceExplanation
The title of this particular template is "Charged Twice" because the content of the template explains that although it may appear that the customer was charged twice, they were actually only authorized for the amount and will not be billed until the merchandise ships. This addresses a common concern and provides clarification on the billing process.Rate this question:
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In what template folder is this template located: Thank you for your email. We have requested your warranty to be sent via your email address on file. Please allow 2-3 business days to receive.Also, please feel free to contact WACA at 888-969-2260 for assistance with your extended warranty. We apologize for any inconvenience caused.***Please double check your junk mail folder if you do not receive your warranty within the specified time period. Many ISP block the warranty email as spam.
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Tech Support
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Already Solved
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Downloadable Software
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Warranty
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Affiliates
Correct Answer
A. WarrantyExplanation
The given answer "Warranty" is the correct template folder where the template is located. This is because the email is specifically mentioning the warranty being requested and the need to check the junk mail folder if it is not received. This suggests that the email is related to warranty information and therefore would be located in the "Warranty" template folder.Rate this question:
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What is the title of this particular template: We apologize for any confusion regarding your order. The item you purchased is an OEM version. OEM means "Original Equipment Manufacturer". These products are intended for system integrators and do not ship in retail packaging. OEM versions do not include any accessories such as drivers, cables, or manuals. This brings the cost much lower than the retail version (which would included the aforementioned items in a box version). Basically it is the actual brand new item alone without any of the above packaging. They will still carry a manufacturer warranty under OEM status.
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Already Solved
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OEM
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Reservation Rewards
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Tech Support
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Affiliates
Correct Answer
A. OEMExplanation
The correct answer for the title of this particular template is "OEM". This is because the template provides information and clarification about what an OEM version is and its differences from the retail version. The template also explains that OEM versions do not include accessories such as drivers, cables, or manuals, and that they are intended for system integrators. The title "OEM" accurately reflects the main topic and content of the template.Rate this question:
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What is the title of this particular template: Para asistencia en español, por favor comuniquese al 1-800-800-8300, opcion numero 9. Gracias.
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Missing Parts
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Affiliates
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Reservation Rewards
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Spanish
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ISHOP
Correct Answer
A. SpanishExplanation
The given text mentions "Para asistencia en español" which translates to "For assistance in Spanish" in English. This suggests that the title of this particular template is "Spanish" as it is specifically referring to providing assistance in the Spanish language.Rate this question:
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What is the title of this particular template: Thank you for your email. As requested, we have made the necessary changes to your information. These changes should be reflected in your account immediately.
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Reservation Rewards
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Account Info Changes
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Tech Support
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Affiliates
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Already Solved
Correct Answer
A. Account Info ChangesExplanation
The given text mentions that the necessary changes have been made to the recipient's information and that these changes should be reflected in their account immediately. Therefore, the most appropriate title for this particular template would be "Account Info Changes".Rate this question:
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- 18.
What is the title of this particular template: Thank you for contacting us regarding donations of computer components, we appreciate your cause.Our charitable giving is done on a corporate level and generally in the communities in which we operate Our giving budget for the year is already allocated.
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Air Miles
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Reservation Rewards
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Donations
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Spanish
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Missing Parts
Correct Answer
A. DonationsExplanation
The title of this particular template is "Donations" because the content of the message is about the company's charitable giving and their response to a request for donations of computer components.Rate this question:
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What is the title of this particular template: Thank you for your e-mail. The term "drop ship" means the item is not shipped from our warehouse. Instead, the item is being shipped either from the manufacturer or from a third party distributor. In these cases, items may take a little longer to arrive. We advertise their availability online, based on the information we obtain from the shipper.Once the merchandise ships, you will receive the usual shipping confirmation email with the appropriate tracking #.
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ISHOP
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Drop Shipment
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Affiliates
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Missing Parts
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Already Solved
Correct Answer
A. Drop ShipmentExplanation
The given text explains the meaning of "drop ship" and how it affects the shipping process. It mentions that items are not shipped from the warehouse but from the manufacturer or a third-party distributor. The title "Drop Shipment" accurately reflects the content of the text as it directly relates to the explanation provided.Rate this question:
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What is the title of this particular template: The Reservation Rewards program was presented after you or someone in your household made a purchase online at TigerDirect.com. You were offered a 30-day free trial in Reservation Rewards with all the money saving benefits they have to offer, as well as a $10 credit towards your next purchase at TigerDirect.com. If you have questions on the program, or would like to discontinue that service, you can contact Reservation Rewards at 1.888.688.5995 and they will be more than happy to assist you.
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Already Solved
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Affiliates
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Missing Parts
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Reservation Rewards
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Dragon Naturally Speaking
Correct Answer
A. Reservation RewardsExplanation
The given text describes the benefits and contact information for the Reservation Rewards program, indicating that the title of this particular template is "Reservation Rewards."Rate this question:
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- 21.
In what template folder is this template located:Thank your for your email.We do apologize for the inconvenience. Unfortunately our records indicate that this item is on backorder and is no longer available. Please browse our site for a replacement or contact one of our sales representatives at 1.800.800.8300 for further assistance.
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Promotions
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Amazon
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Downloadable Software
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Account Info Changes
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Back Orders
Correct Answer
A. Back OrdersExplanation
The correct answer is "Back Orders" because the given template contains a message apologizing for the inconvenience caused by an item being on backorder and no longer available. This suggests that the template is related to informing customers about back orders.Rate this question:
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- 22.
In what template folder is this template located: Thank you for your inquiry. Although your request does not qualify under our Price Protection Policy, we value your business and have requested for an exception to be made. We have requested a store credit for your purchase. This will be for a Store Credit in the amount of the price drop, which will be good towards the purchase of anything else we sell. Please be aware in order to use such credit, you have to place the order over the phone. It will be in your account, but you won't see it online. Please allow 48 hours to process.30 day price protection policy: In the event our regular advertised price on an item falls within 30 days of your purchase date simply E-Mail us within 30 days of your original purchase date and we will issue you a Store Credit in the amount of the price drop good toward the purchase of anything else we sell. This price protection policy only applies to regularly advertised products and doesn't apply to limited time sales, instant savings offers, instant or mail-in rebates, private offers, auctions, open box items, limited quantity and close out items or other promotions or offers and may not be used in conjunction with other discounts. Due to fluctuations in the industry, CPU’s, Memory, and products or bundles containing a CPU or Memory (example: Desktop and laptop computers) are not included in our price protection policy. Prices on CPU and Memory are subject to frequent change and we cannot offer price protection on these items and products containing these items in the event prices rise or fall.
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Canada
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International Order
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Price Protection
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CC issues
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Gateway
Correct Answer
A. Price ProtectionExplanation
The answer "Price Protection" is correct because the given text mentions a "30 day price protection policy" which allows customers to receive a store credit for the price drop of an item. The text also explains the conditions and limitations of this policy, such as not applying to certain products or promotions. Therefore, the template in question is located in the folder related to price protection.Rate this question:
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- 23.
In what template folder is this template located:MPC is different than Gateway.MPC bought the Gateway professional services/small business unit. They have their own MPC brand.Acer bought the rest of Gateway. Gateway is a brand for Acer.ACER and MPC are two different companies.
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Returns
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Gateway
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Shipping
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Microsoft
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Warranty
Correct Answer
A. GatewayExplanation
The given information states that MPC bought the Gateway professional services/small business unit and they have their own MPC brand. It also mentions that Acer bought the rest of Gateway and Gateway is now a brand for Acer. Based on this information, it can be inferred that the template mentioned in the question is located in the Gateway template folder.Rate this question:
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- 24.
In what template folder is this template located:Downgrade without ReformattingThe most convenient way to downgrade is to do so without reformatting. In order to do that, you need to have a real retail CD of Windows XP. If all you have is a recovery disk that came with your computer, you’re not going to be able to do it this way. You will need to reformat.To downgrade, use the following as a guide:Do a full backup of your current, Vista system. If something happens, you can always revert to the backup. Boot your computer off the Windows XP disc. Just pop the CD into the CD-ROM and reboot. If, for some reason, your computer boots without looking for the CD drive, you need to go into your system BIOS and change the boot order so that it checks for the CD drive during the boot process. When the computer asks to press the space bar to boot from the CD, do so. When Windows XP Setup starts up, press “R” to enter the recovery. If it asks you to choose a Windows installation, press a number and hit Enter. The likely number will be 1. If you get asked for an Administrator password, enter when asked. If you do not know it, you will need to abort and go back into Windows Vista to get your password. At the command prompt, we’re going to use the “fixboot” command. We’ll use the following commands in sequence to prep for XP: fixbootfixmbrcd \ren windows winvistaexitWhen done, reboot the machine again using your Windows XP CD. This time, you can proceed normally with a normal XP setup. When setup is complete, what you’re going to have is a separate installation of Windows XP. You’re still going to need to re-install your applications and manually move all your data. You will see Vista’s documents on the hard drive. Just move them over to the location you want them to be.As you can see, there is still work involved with this method. There is no way to downgrade to XP and not have to re-install your applications. The only way to pull that off is if you originally upgraded from XP and you had Windows save a restore point before upgrading to Vista. In that instance, you have something to fall back to.Downgrade with ReformattingIf you have a recovery disk for your computer that came originally with XP, you can use that to restore your system to it’s original state. Before using it, make sure you back up all of your documents. The easiest way to do this is to use an external hard drive and simply copy all your files to it. Do not worry about copying application files because you’re going to need to reinstall all your applications anyway. Once your data is backed up, run your recovery disk. The procedure will vary depending on the system manufacturer, but the end result is that it is going to wipe your hard drive clean and reinstall everything back to the state your computer was in when you first bought it.
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Sales
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Price Protection
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Microsoft
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Taxes
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Gateway
Correct Answer
A. MicrosoftExplanation
The given correct answer for this question is "Microsoft". The explanation is that the question is asking about the template folder in which the template "Downgrade without Reformatting" is located. The passage does not provide any specific information about the template folder, but it does mention Microsoft in the context of using a Windows XP CD for downgrading. Therefore, it can be inferred that the template folder for "Downgrade without Reformatting" is located in the Microsoft folder.Rate this question:
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- 25.
In what template folder is this template located: Unfortunately, our records do not reflect a recent order was processed. What you may have on your Paypal account is an authorization. In order for us to assist you in removing a PayPal authorization please provide us with the following information:Email address used on the PayPal accountDollar amountDate of transactionPayPal transaction ID
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Invoices
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Phones
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Old CompUSA
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Sales
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Payment Methods
Correct Answer
A. Payment MethodsExplanation
The template for removing a PayPal authorization is located in the "Payment Methods" template folder.Rate this question:
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- 26.
In what template folder is this template located: Thank you for taking the time to contact us. We do not have any Black Friday promotions in place at this time. Promotions are set up randomly, and we cannot forecast which items will be included. For the most up to date information on our upcoming sales, you can sign up for our email alerts on the home page under "Deal Alerts: Enter Your Email." As far as rebates are concerned, those are entirely up to the manufacturer.
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Old Circuit City Info
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Phones
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Microsoft
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Promotions
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Warranty
Correct Answer
A. PromotionsExplanation
The template is located in the "Promotions" folder. This can be inferred from the statement in the text that promotions are set up randomly and for the most up-to-date information on upcoming sales, customers can sign up for email alerts under "Deal Alerts: Enter Your Email." This suggests that the template for promotions is located in the "Promotions" folder.Rate this question:
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- 27.
In what template folder is this template located: Thank you for your most recent order. Unfortunately, your order was cancelled and cannot be processed at this time as one or more of the items you ordered is currently unavailable. We apologize for the inconvenience. A sales representative will contact your shortly to assist you with replacing your order.
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EBAY
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Taxes
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Rejects
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Promotions
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Refurbished
Correct Answer
A. RejectsExplanation
The given template is located in the "Rejects" template folder. This can be inferred from the content of the template, which mentions that the order was cancelled because one or more items are currently unavailable. The term "Rejects" suggests that this folder contains templates related to cancelled or rejected orders.Rate this question:
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- 28.
In what template folder is this template located: Since our company does not manufacture LCD monitors, we do not have our own 'dead pixel' policy. LCD technology allows for dead pixels by design. It is unavoidable with such a large number of pixels now present in LCD screens and is an inherent part of LCD technology. If a given manufacturer determines that a monitor is defective, we can process an exchange on the unit within 30 days of the purchase date.What is a dead pixel:Dead pixels are inherent to LCD's. The norm defines three types of defects. Type 1 is for pixels stuck in “up position.” Type 2 is for those stuck in “low position”. In other words, this corresponds to pixels that remain in white or black regardless of the picture displayed. It may sound disturbing, but this is compensated by the brightness of surrounding pixels which reduces this defect to some effect. Type 3 concerns sub-pixels. If you take a closer look at your screen you will see that each pixel is actually made of three sub-pixels: one red, green and blue. A type three error designates the malfunctioning of one of these red, green, or blue components. This time the result is a very bothersome red, green or blue dot on your screen.
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Affiliates
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Gateway
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Returns
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Microsoft
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B2B/Governement
Correct Answer
A. Returns -
- 29.
In what template folder is this template located: Only orders that are shipped to addresses in Florida, Idaho, Texas, North Carolina,South Dakota,Georgia and Illinois are subject to state sales tax. Sales tax is charged on the products purchased and also on the shipping and handling amount.
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International Order
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Sales
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Taxes
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Promotions
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EBAY
Correct Answer
A. TaxesExplanation
The template for this question is located in the "Taxes" folder. This is because the question is specifically asking about the sales tax policy for certain states, and the information provided in the question relates to taxes on orders. Therefore, the template containing this information would likely be found in the "Taxes" folder.Rate this question:
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- 30.
What is the title of this particular template: If your company would like to introduce its products to our company, please contact our purchasing dept. at 305-415-2200.
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Christmas Returns
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Missing Parts
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Vendor Inquiry
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ISHOP
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Reservation Rewards
Correct Answer
A. Vendor InquiryExplanation
The given text suggests that if a company wants to introduce its products to the recipient's company, they should contact the purchasing department. Therefore, the most appropriate title for this template would be "Vendor Inquiry."Rate this question:
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- 31.
What is the title of this particular template: We apologize for the inconvenience. Unfortunately we are unable to provide you with the activation or serial key for that product as it was packaged by the manufacturer. We do not record the activation codes for software that we sell. Please contact the software manufacturer for support using the contact info inside the product package or on the item page on our website.
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Charged Twice
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Affiliates
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Activation Code
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Missing Parts
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Account Info Changes
Correct Answer
A. Activation CodeExplanation
The given text states that the company is unable to provide an activation or serial key for a product because it was packaged by the manufacturer and they do not record activation codes for software they sell. This suggests that the title of the template could be "Activation Code" as it relates to the issue being addressed in the text.Rate this question:
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- 32.
In what template folder is this template located:Thank you for your interest. You can find all the information for our affiliate program here:http://www.globalcomputer.com/sectors/Affiliate/index.aspYou can email us at or contact Gus Brito, at 305-415-2313.
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Employment
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Affiliates
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Old CompUSA
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Downloadable Software
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Gateway
Correct Answer
A. AffiliatesExplanation
The given answer, "Affiliates," is the correct answer because the template mentioned in the question is related to the affiliate program. The template provides information about the affiliate program and includes a link to the affiliate program's webpage. Therefore, it can be inferred that this template is located in the "Affiliates" folder.Rate this question:
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- 33.
In what template folder is this template located: Thank you for your inquiry. Unfortunately, we are unable to offer game promotions to residents in Quebec at this time and apologize if you are unable to participate.Please take into consideration that there are additional procedures and guidelines that must be followed in order to offer game promotions to Quebec residents. This includes but is not limited to having to offer everything in the French language, the duties owed are based on the value of the prizes and must be paid in advance, certain languageneeds to be used in the Official Rules, and in some cases a security bond is required.
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Employment
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Gateway
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CC issues
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Canada
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Google
Correct Answer
A. CanadaExplanation
The template is located in the "Canada" folder. This is indicated by the mention of specific procedures and guidelines that must be followed in order to offer game promotions to Quebec residents, including offering everything in the French language and paying duties based on the value of prizes. These requirements are specific to Canada and its regulations.Rate this question:
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- 34.
In what template folder is this template located:Requests for refund on Gift Cards can be addressed by sending your gift card and return address info to:CompUSAAttn: Gift Cards7750 N. MacArthur, Suite 120-PMB326Irving, Texas 75063Gift cards received with a zero balance will not receive any further communication.
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Invoices
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International Order
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Old CompUSA
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Warranty
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Old Circuit City Info
Correct Answer
A. Old CompUSAExplanation
The given template is located in the "Old CompUSA" template folder.Rate this question:
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- 35.
In what template folder is this template located: We apologize for the inconvenience. Your information will be forward to our IT department in order to have this problem to be resolved.Please allow 24 working hours for the problem to be fixed. If you are not receiving our notifications we do suggest to review your email client for known options that may be preventing you from receiving our notifications. Either your ISP or mail client may be viewing our mail as junk mail. Also please note that the winner list will be posted on working days only, weekends are excluded. We appreciate your patience in the matter.
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Gateway
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Sweepstakes
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International Order
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Refurbished
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Cancellation
Correct Answer
A. SweepstakesExplanation
The given text mentions the phrase "the winner list will be posted on working days only, weekends are excluded." This suggests that the template is related to a sweepstakes, where winners are announced on specific days. Therefore, the template is located in the "Sweepstakes" folder.Rate this question:
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- 36.
What is the title of this particular template: Thank you for your email,Current records indicate that one of our representatives was able to assist you with this issue before we were able to reply to this email. Please advise us if there is anything further we can assist you with.
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Reservation Rewards
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ISHOP
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Already Solved
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Tech Support
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Affiliates
Correct Answer
A. Already SolvedExplanation
The title of this particular template is "Already Solved". This is evident from the content of the email which states that one of their representatives was able to assist the recipient with the issue before they could reply to the email. The phrase "Already Solved" suggests that the problem or issue has already been resolved.Rate this question:
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- 37.
In what template folder is this template located:Are you looking for a GSA quote or pricing? If so please contact our government office in Ohio at 937-368-2300 x-1540. If not, please contact us at 800-800-8300 so that we can place the order for you.
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Promotions
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B2B/Government
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Account Info Changes
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Sweepstakes
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Downloadable Software
Correct Answer
A. B2B/GovernmentExplanation
The given template is located in the "B2B/Government" template folder. This can be inferred from the content of the template, which mentions a GSA quote or pricing and a government office in Ohio. This suggests that the template is specifically designed for interactions with government entities or B2B (business-to-business) clients.Rate this question:
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- 38.
In what template folder is this template located:Thanks for your email,We have a memory configuration, please copy and paste the link below to your browser.http://www.compusa.com/applications/category/memory_config.asp
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Catalog/Email
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Google
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Memory Configurator
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Sweepstakes
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Account Info Changes
Correct Answer
A. Memory ConfiguratorExplanation
The given template is located in the "Memory Configurator" template folder.Rate this question:
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- 39.
In what template folder is this template located: We apologize for the inconvenience. We will initiate an investigation on this order with the carrier.This process can take up to 2 business days at which time the package will be reshipped or refunded to you, based on the outcome of the investigation.
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Canada
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Shipping
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Old CompUSA
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Catalog/Email
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Gateway
Correct Answer
A. ShippingExplanation
The given text mentions a process related to investigating an order with a carrier and the possible outcomes of the investigation, such as reshipping or refunding the package. This suggests that the template is located in the "Shipping" folder, as it pertains to the shipping process and related actions.Rate this question:
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- 40.
In what template folder is this template located:We apologize for the inconvenience. We constantly strive for customer satisfaction and hope this incident will not change your opinion of our company.
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Phones
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Price Protection
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Comments/Suggestions/Feedback
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Returns
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Sales
Correct Answer
A. Comments/Suggestions/FeedbackExplanation
The template "We apologize for the inconvenience. We constantly strive for customer satisfaction and hope this incident will not change your opinion of our company." is located in the "Comments/Suggestions/Feedback" folder.Rate this question:
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- 41.
In what template folder is this template located:We’ve been working very hard to bring up the website and give our guests the best user experience, the best content, and the best deals possible. We are planning to bring live your prior login and password but it will be a little while and when that’s done it will be even faster and easier to place orders. In the meantime, please take advantage of our great deals by creating a new account to check out. We apologize for any inconvenience.
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Old CompUSA
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Google
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GPS
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Old Circuit City Info
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Canada
Correct Answer
A. Old Circuit City InfoExplanation
The given text does not mention any specific template folder. Therefore, it is not possible to determine the correct answer or provide an explanation.Rate this question:
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- 42.
In what template folder is this template located:"We apologize the carrier is attempting to bill you for additional fees. We will contact them and have them charge our account for the pending fees. Please allow 48 business hours to process this request."
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Amazon
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CC Issues
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Canada
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Backorders
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Employment
Correct Answer
A. CanadaExplanation
The given template is located in the "Canada" template folder. This can be inferred from the content of the template, which mentions a carrier attempting to bill for additional fees and the need to contact them to charge the account for pending fees. The reference to a carrier and the mention of billing align with the topic of Canada, suggesting that this template is specific to Canada-related issues.Rate this question:
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- 43.
In what template folder is this template located:We apologize the carrier is attempting to bill you for additional fees. We will contact them and have them charge our account for the pending fees. Please allow 48 business hours to process this request.
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Military
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Rejects
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Taxes
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Canada
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Returns
Correct Answer
A. CanadaExplanation
The given template is located in the "Canada" template folder.Rate this question:
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- 44.
In what template folder is this template located:We apologize for the inconvenience. We are aware of your unpleasant experience with this order. Therefore, a return authorization number was issued for this product. The return authorization number is XXXXX. A UPS prepaid label will be sent via your e-mail address to pay for the return of this product at no cost to you. The label will arrive in 24 to 48 hours. It contains all the information necessary to process your return. Once your refund is issued you will receive e-mail from us to confirm this action. Should you need further assistance please respond to this e-mail. Please note that with XXXXX orders we are not allowed to issue return authorizations for exchanges only refunds. Thank you for your time and patience.
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International Order
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Affiliates
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Downloadable Software
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Amazon
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CC issues
Correct Answer
A. Amazon -
- 45.
In what template folder is this template located:Thanks for your email,To obtain a receipt please copy and paste the link below to your browser.https://www.compusa.com/cgisec/orderTrack.asp
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Microsoft
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Comments/Suggestions/Feedback
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Canada
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Invoices
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Memory Configurator
Correct Answer
A. InvoicesExplanation
The given template is located in the "Invoices" template folder.Rate this question:
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- 46.
In what template folder is this template located: Thank you for taking the time to contact us. You can submit your request for a quote online here:http://www.circuitcity.com/business/equotes.asp
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Phones
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B2B/Government
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Sweepstakes
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Invoices
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Cancellation
Correct Answer
A. B2B/GovernmentExplanation
The template for the given message is located in the "B2B/Government" template folder.Rate this question:
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- 47.
In what template folder is this template located:Dear Valued Customer: Unfortunately, our prices are not negotiable. Our products are being sold at a fixed base price in which bidding and auctioning are not necessary. Please order at your leisure. Thank you for your time and patience.Sincerely, TigerDirect.com Web Response
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Amazon
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Military
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Returns
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Back Orders
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EBAY
Correct Answer
A. EBAYExplanation
The correct answer is "EBAY" because the template is discussing the pricing and selling of products, which is relevant to the online marketplace eBay. The mention of bidding and auctioning not being necessary further supports the idea that the template is related to eBay, as these are common features on the platform.Rate this question:
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- 48.
What is the title of this particular template: Thank you for your inquiry. Please visit the link below to locate a retail store near you:http://www.compusa.com/retailstores/compusaStores/index.asp
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Affiliates
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Already Solved
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Vendor Inquiry
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ISHOP
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CompUSA Stores
Correct Answer
A. CompUSA StoresExplanation
The given text contains a link to a website that helps locate retail stores. The title of the template is "CompUSA Stores" as it refers to the specific retail stores associated with the brand "CompUSA".Rate this question:
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- 49.
In what template folder is this template located: We apologize for the inconvenience. This order does not exist in our system. It may have been rejected through the web portal, this may have caused the order not to generate in our database. We will forward this to our technical department to further research.Please feel free to replace the order or call 1-800-800-8300 for further assistance.
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Canada
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Gateway
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Google
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Catalog/Email
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Old CompUSA
Correct Answer
A. Google -
Quiz Review Timeline (Updated): Feb 21, 2024 +
Our quizzes are rigorously reviewed, monitored and continuously updated by our expert board to maintain accuracy, relevance, and timeliness.
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Current Version
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Feb 21, 2024Quiz Edited by
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Nov 17, 2010Quiz Created by
Lwsmedia2
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