What's Current In Customer Service? Quiz!

10 Questions

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What

What's Current In Customer Service? It is very important for one to be up to date with the going on in their field as they ensure to give their clients up to date information as well as solutions to some problems that face them. Take up this test and see if you are up to date on everything about the customer service field.


Questions and Answers
  • 1. 
    A customer from Oklahoma had an order with a total of $56.98, $4.95 of that was for shipping. They used the coupon offer TTR-098 but would like to use the coupon $10 off $50 or more instead. This is a customer who has placed many orders with the company, and as a courtesy, you have decided to offer the customer the difference between the two offers. What would be the difference to credit the customer between these two offers?
    • A. 

      No credit is due

    • B. 

      $10

    • C. 

      $4.80

    • D. 

      $5.70

  • 2. 
    The current date range for AUS Post has changed to 5-9 business days.
    • A. 

      True

    • B. 

      False

  • 3. 
    The small ___________ on the adapter plug needs to match the raised _______________ on the inside of the adapter port in order to make the Airblown Cupcake inflate.
  • 4. 
    It is ok to offer a customer credit of $10 for 2 of SKU 172227 on an order of $65 rather than sending the next day air replacement order?
    • A. 

      True

    • B. 

      False

  • 5. 
    The new CyberSource password for both CE and BC is _________________.
  • 6. 
    The coupon code freescroll will only apply to 7 x 9 scrolls.  
    • A. 

      True

    • B. 

      False

  • 7. 
    It's Friday and your customer has called because they are missing the stickers($1.99) for their 3 of their 6 favor boxes. What option do you have for the customer (they are eligible for Saturday delivery)?
    • A. 

      Offer the customer a credit for the stickers of $1.99

    • B. 

      Do a replacement and have the stickers arrive for Saturday

    • C. 

      Offer the customer a credit of up to $10 for the stickers and trouble of obtaining more

    • D. 

      All of the above

  • 8. 
    The new offer we are extending to customers via the CE personalized graduation plate campaign will offer them 10% off of their personalized order only.
    • A. 

      True

    • B. 

      False

  • 9. 
    What BC offer extends free shipping ($4.95) to customers with orders of $45 or more through 4/17/2011?
    • A. 

      SHIPFREE45

    • B. 

      FREEBUDGET

    • C. 

      BCFREESHIP

    • D. 

      FREESHIP45

  • 10. 
    Who should you email if you have questions regarding the 'Double Zip Codes?' This would be if the zip code is showing in the first and last name of the shipping address lines.