What's Current In Customer Service? Quiz!

1. Who should you email if you have questions regarding the 'Double Zip Codes?' This would be if the zip code is showing in the first and last name of the shipping address lines.

You should verify the appropriate ship to address with the customer and make the change for them then ask if 1) they clicked the box to use address same as billing or 2) did they use their CE/BC account to checkout?

Explanation

You should verify the appropriate ship to address with the customer and make the change for them then ask if 1) they clicked the box to use address same as billing or 2) did they use their CE/BC account to checkout?

Submit

2. The new CyberSource password for both CE and BC is _________________.

The given answer "2011lookup" suggests that the new CyberSource password for both CE and BC is "2011lookup".

Explanation

The given answer "2011lookup" suggests that the new CyberSource password for both CE and BC is "2011lookup".

Submit

3. A customer from Oklahoma had an order with a total of $56.98, $4.95 of that was for shipping. They used the coupon offer TTR-098 but would like to use the coupon $10 off $50 or more instead. This is a customer who has placed many orders with the company, and as a courtesy, you have decided to offer the customer the difference between the two offers. What would be the difference to credit the customer between these two offers?

No credit is due

$10

$4.80

$5.70

The customer initially used a coupon offer that did not meet the minimum purchase requirement for the $10 off $50 or more coupon. Therefore, the customer paid the full amount of $56.98. The difference between the two offers is the amount of money the customer would have saved if they had used the $10 off $50 or more coupon instead of the initial coupon. This difference is $4.80, which is the amount that should be credited to the customer.

Explanation

The customer initially used a coupon offer that did not meet the minimum purchase requirement for the $10 off $50 or more coupon. Therefore, the customer paid the full amount of $56.98. The difference between the two offers is the amount of money the customer would have saved if they had used the $10 off $50 or more coupon instead of the initial coupon. This difference is $4.80, which is the amount that should be credited to the customer.

4. The small ___________ on the adapter plug needs to match the raised _______________ on the inside of the adapter port in order to make the Airblown Cupcake inflate.

There is a small groove on the adapter plug that matches a raised notch on the inside of the adapter port. Check you email from 4/7/2011.

Explanation

There is a small groove on the adapter plug that matches a raised notch on the inside of the adapter port. Check you email from 4/7/2011.

Submit

5. The current date range for AUS Post has changed to 5-9 business days.

True

False

The current date range for AU Post has changed to 8-12 business days.

Explanation

The current date range for AU Post has changed to 8-12 business days.

6. What BC offer extends free shipping ($4.95) to customers with orders of $45 or more through 4/17/2011?

SHIPFREE45

FREEBUDGET

BCFREESHIP

FREESHIP45

The correct answer is FREESHIP45. This offer allows customers to receive free shipping on their orders if the total is $45 or more. This promotion is valid until April 17, 2011.

Explanation

The correct answer is FREESHIP45. This offer allows customers to receive free shipping on their orders if the total is $45 or more. This promotion is valid until April 17, 2011.

7. It is ok to offer a customer credit of $10 for 2 of SKU 172227 on an order of $65 rather than sending the next day air replacement order?

True

False

Offering the customer a credit of $10 is far cheaper than sending a next day air replacement order.

Explanation

Offering the customer a credit of $10 is far cheaper than sending a next day air replacement order.

8. It's Friday and your customer has called because they are missing the stickers($1.99) for their 3 of their 6 favor boxes. What option do you have for the customer (they are eligible for Saturday delivery)?

Offer the customer a credit for the stickers of $1.99

Do a replacement and have the stickers arrive for Saturday

Offer the customer a credit of up to $10 for the stickers and trouble of obtaining more

All of the above

You have to take into account the cost of shipping when replacing small items for customers. Remember your negotiation skills, start small but offering the customer $5 for the stickers is far more ecenomical for the company then replacing stickers with Saturday delivery. If the customer would preferr the stickers rather than a credit then we most certainly will send them.

Explanation

You have to take into account the cost of shipping when replacing small items for customers. Remember your negotiation skills, start small but offering the customer $5 for the stickers is far more ecenomical for the company then replacing stickers with Saturday delivery. If the customer would preferr the stickers rather than a credit then we most certainly will send them.

9. The new offer we are extending to customers via the CE personalized graduation plate campaign will offer them 10% off of their personalized order only.

True

False

The 10% off, offer is valid for any merchandise it is not limited to just personalized items. Terms on the back of the plate.

Explanation

The 10% off, offer is valid for any merchandise it is not limited to just personalized items. Terms on the back of the plate.