Preferred Banking Frontline Readiness Equiz

The minimum average daily balance within a Preferred Current Account is S$6,000. This means that in order to maintain this type of account, the account holder must have an average daily balance of at least S$6,000. Having a higher average daily balance may provide additional benefits or features associated with the Preferred Current Account.

To become a Preferred Banking customer, one must fulfil one of the following criteria:
- a minimum if S$50,000 in deposits and/or investments or
- annual income of S$72,000 p.a. or
- mortgage loan of S$600,000

The best process to sign up a Preferred Banking customer for the Preferred Banking Bundle is to first open a Preferred Current Account. Then, a Preferred Banking Application form should be raised, indicating the Preferred Current Account number. Finally, a PB Maintenance form should be raised to tag the ERM. This process ensures that the customer is enrolled in the Preferred Banking Bundle and their account is properly maintained.

If a customer does not have a Preferred Overdraft and their balances fall below the minimum average daily balance of S$6,000, they will be charged S$10 per quarter.

The customer with an annual income of S$80k p.a and AUM of S$72k qualifies to apply for the Preferred Banking Mastercard World Credit Card, Preferred Current Account, Preferred Overdraft (opt in), and Preferred Mastercard Debit Card (if opt in).

The features available within the new Breeze online platform include transaction search, wishlist, reminders, calendar view, and credit card account details (iv). Additionally, the platform also offers account personalization, payee personalization, transaction search, and calendar view (v). Therefore, the correct answer is iv, v.

Relationship rewards are awarded by "Product Category". Here, Preferred Current Account & e$aver belong to the same category and hence, reward points of 250 is awarded only once per product category per month.

Regardless of online transaction counts, reward points of 250 is awarded once for 'Online Transaction' product category.

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Option A is wrong as Relationship Rewards for Preferred Banking customer only applies to Preferred Banking Mastercard World Credit Card customers.

Option B is wrong as the line should be Preferred Banking Service Line.

Option D is wrong as the Preferred Overdraft is interest free for up to S$3,000.

The correct answer suggests a series of actions to take when encountering a Preferred Banking customer who has a Pre-embossed Preferred Banking Mastercard World Credit Card. First, check C1 Insights & Offers for information about activating the card. Then, advise the customer on the features of the Preferred Banking Bundle. Next, patch the customer's call to the Straight Through Card Activation line so they can activate their card, and hold the line until the activation is complete. After that, follow up with the customer to complete the Preferred Current Account documentations and application form, which require Customer Due Diligence (CDD). Finally, arrange for a courier to pick up the completed account documentations and application form.

To escalate technical issues encountered when using Breeze Online for resolution, the correct process is to log a problem ticket on ITSC one stop shop, with service selection "I-Banking (SG)", providing the affected NRIC and problem description. Additionally, it is also necessary to send an email to "BRZE Banking Support SG" including the ITSC problem ticket number, customer NRIC, and problem description. This ensures that the issue is properly documented and can be addressed by the appropriate support team.

To enjoy 2% cashback at the point of sale, the customer must have a Preferred Current Account, have a payroll or maintain a minimum daily balance of S$6,000 in the Preferred Current Account, and use a signature-based debit card at the point of sale. Additionally, there is no mention of the customer needing to have S$50k AUM with SCB, so this is not a pre-condition for the cashback.