Preferred Banking Frontline Readiness Equiz
Our refreshed Preferred Banking Customer Value Proposition strives to deliver the following benefits: • More Rewards: Earn reward points faster, redeem rewards at great discounts, exclusively for Preferred Customers. • More Convenient: Breeze, a powerful online banking platform that makes banking simpler and allows you to pay bills from over 250 organisations – most in town. • More Personal: Access to a team of Preferred Bankers at the 24-hour Preferred Banking Service Line.
- 1.Which of the following describes the new Preferred Banking Customer Value Proposition?
- A.
Earn reward points when one has a mortgage holding with SCB but no Preferred Banking MastercardWorld Credit Card
- B.
Access to a team of Preferred Bankers at 24-hour Priority Banking Service Line
- C.
Enjoys convenience when he pays his credit card bills via Breeze Online
- D.
Enjoys interest free (up to S$6,000) for his Overdraft facility.
- 2.Customer earns an annual income of S$45k p.a. with no mortgage loan with the SCB. Which of the following scenarios is true for one to qualify as a Preferred Banking customer?
- A.
Customer has S$40k AUM in investments with SCB
- B.
Customer has S$80k AUM in deposits with SCB
- C.
Customer has an unsecured loan of S$20k with SCB
- D.
Customer plans to take up a S$500,000 mortgage loan with SCB
- 3.Which of the following products do customer (Annual Income of S$80k p.a, AUM S$72k) qualify to apply?
- A.
Preferred Banking MastercardWorld Credit Card
- B.
Preferred Current Account
- C.
Preferred Overdraft (opt in)
- D.
Preferred Mastercard Debit Card (if opt in)
- 4.What is the minimum average daily balance within Preferred Current Account?
- A.
S$6,000
- B.
S$0
- C.
S$1,000
- D.
S$1,500
- 5.What is the pre-condition for customer to enjoy 2% cashback at point of sale?
- A.
Customer must have a Preferred Current Account
- B.
Customer must have a payroll or maintain a minimum daily balance of S$6,000 in Preferred Current Account
- C.
Customer must use signature based debit card at point of sale
- D.
Customer must have S$50k AUM with SCB
- 6.What is the Rewards Multiplier for a customer who holds Preferred Banking MasterWorld (MCW) Credit Card & Preferred Current Account in the following scenarios?John was upgraded to Priority Banking (CSI PRBN) and spends S$1,000 on his MCW card monthly
- A.
1X
- B.
1.5X
- C.
2X
- D.
2.5X
- 7.John is a Preferred Banking customer with Preferred MastercardWorld (MCW) Credit Card. He also holds the following product holdings with SCB:- Preferred Current Account of S$6K- e$avers of AUM $20k- Time Deposits of S$50k- Unit Trust of S$50kEach month, he would make his StarHub Mobile bills via Breeze Online. He also pays his DBS credit card bills via Internet BankingHow much Relationship Reward points will John receive by end of the month?
- A.
1,500 reward points
- B.
1,250 reward points
- C.
1,000 reward points
- D.
750 reward points
- 8.A Preferred Banking customer walks into the branch. Which of the following best describes the process to sign up the customer for Preferred Banking Bundle?
- A.
Raise PB Maintenance form, then submit a Preferred Banking Application form.
- B.
Open Preferred Current Account, then raise a Preferred Banking Application form indicating the Preferred Current Account number, raise a PB Maintenance form to tag the ERM.
- C.
Ask customer to go home to mail in a Preferred Banking Application form with supporting documents.
- D.
Raise a PB maintenance form.
- 9.What should I do if I encounter a Preferred Banking customer who is Pre-embossed with Preferred Banking Mastercard World Credit Card?
- A.
Check C1 Insights & Offers (“Preferred Relaunch: Pre-Embossed MCW card – Activate by 31st Oct!”)
- B.
Advise customer on the features of Preferred Banking Bundle
- C.
Patch customer's call to the Straight Through Card Activation line to enable customer to activate his Preferred MCW credit card. Hold the line until customer ends card activation
- D.
Follow up with Preferred Current Account documentations & application form (CDD required)
- E.
Arrange for Courier to pick up Preferred current Account documentations & application form
- 10.If customer does not have a Preferred Overdraft, how much is the account fall below fees should his balances fall below the minimum average daily balance of S$6,000?
- A.
S$10 per quarter
- B.
S$10 per month from the first month
- C.
S$7 per month
- D.
S$30 per month
- 11.Which of the following statement are true about the features available within the new Breeze online platform?(i) CASA account details, Pay Any Card service, SMS alert subscription & Rates enquiry(ii) Wishlist, Reminders, Account Opening, Global Link(iii) Loan details, CASA account details, Calendar View, Wishlist, Reminders(iv) Transaction search, Wishlist, Reminders, Calendar View, Credit card account details(v) Account Personalisation, Payee personalisation, transaction search, Calendar view
- A.
I, ii
- B.
I, ii, iv
- C.
Iv, v
- D.
None of the above
- 12.For technicals issues encountered when using the Breeze Online, what is the escalation process for resolutions?
- A.
Log a problem ticket on ITSC one stop shop, with service selection "I-Banking (SG)", providing affected NRIC and problem description.
- B.
Send e-mail to “BRZE Banking Support SG” with ITSC problem ticket number, customer NRIC, problem description
- C.
Log a problem ticket via RMS, with service selection "I-Banking (SG)", providing affected NRIC and problem description.
- D.
Send e-mail to "SG Banking Ops" only.
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