Quiz 6: Alt. Payment, Rentals, Return/Exchange, Faq

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| By Dclarksean
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Dclarksean
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  • 1/11 Questions

    A return must be postmarked within _______ days after the order was placed to be eligible for a refund.

    • 7
    • 14
    • 21
    • 30
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About This Quiz

Quiz 6 covers alternative payment methods, rentals, and policies on returns\/exchanges, focusing on blackout dates, return timelines, and customer responsibilities. It assesses understanding of company policies and customer service skills.

Quiz 6: Alt. Payment, Rentals, Return/Exchange, Faq - Quiz

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  • 2. 

    Return shipping is the responsibility of the

    • Customer

    • Shipping department

    • Return department

    • Customer service representative

    Correct Answer
    A. Customer
    Explanation
    The correct answer is "Customer" because return shipping refers to the responsibility of the person who purchased the item and wishes to return it. The customer is typically responsible for covering the cost of shipping the item back to the seller or the designated return address.

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  • 3. 

    We accept all of the following payment methods except

    • Purchase orders

    • Checks

    • Money Orders

    • Bank Transfers

    Correct Answer
    A. Bank Transfers
    Explanation
    Bank transfers are not accepted as a payment method. All the other options listed (purchase orders, checks, and money orders) are accepted forms of payment. Bank transfers involve directly transferring funds from one bank account to another, which may not be a feasible or convenient option for the payment system in question.

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  • 4. 

    Our "Blackout Dates", when we do not allow returns, apply to orders placed between

    • October 1- November 1

    • October 14- October 31

    • October 10- November 1

    • There are no blackout dates in the costume industry

    Correct Answer
    A. October 10- November 1
    Explanation
    The correct answer is October 10- November 1. This is because the blackout dates mentioned in the question specifically state that returns are not allowed for orders placed during this period.

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  • 5. 

    Processing time for returns takes 1- 4 weeks depending on the volume of returns.

    • True

    • False

    Correct Answer
    A. True
    Explanation
    The processing time for returns can vary and is dependent on the volume of returns. This means that if there are a large number of returns to be processed, it can take up to 4 weeks for the returns to be completed. Therefore, the statement "Processing time for returns takes 1-4 weeks depending on the volume of returns" is true.

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  • 6. 

    For rentals, the customer will receive their costume(s) __________ days before their event.

    • 10

    • 1-2

    • 6-7

    • 2-3

    Correct Answer
    A. 2-3
    Explanation
    The customer will receive their costume(s) 2-3 days before their event.

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  • 7. 

    We accept purchase orders from ONLY schools and non-profits.

    • True

    • False

    Correct Answer
    A. True
    Explanation
    The statement suggests that purchase orders are accepted exclusively from schools and non-profit organizations. This means that any other entity or individual, such as businesses or individuals, are not eligible to submit purchase orders. Therefore, the correct answer is "True."

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  • 8. 

    The __________________ is responsible for duties and taxes.

    • Customer

    • Shipping Courier

    • Shipping Department

    • Duties and taxes are never charged

    Correct Answer
    A. Customer
    Explanation
    The customer is responsible for paying duties and taxes. When goods are shipped internationally, customs duties and taxes may be imposed by the destination country's government. These charges are typically the responsibility of the customer, as they are incurred when the goods enter the country. The customer is expected to pay these fees to the shipping courier or the shipping department, depending on the specific arrangements.

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  • 9. 

    Which of the following is NOT a rental site?

    • Costumesgalore.net

    • Brightcoloredtuxedos.com

    • Halloweencostumes.com

    Correct Answer
    A. Halloweencostumes.com
    Explanation
    The correct answer is halloweencostumes.com because it is a website specifically dedicated to selling Halloween costumes, rather than offering rentals. The other two options, costumesgalore.net and brightcoloredtuxedos.com, suggest a wider range of costume options including rentals.

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  • 10. 

    Our address is _________________ Mankato, MN 56001

    • 1234 Fake St

    • 5128 1st Ave

    • 1415 1st Ave

    • Second star to the right, straight on until morning

    • None of the above

    Correct Answer
    A. 1415 1st Ave
    Explanation
    The correct answer is 1415 1st Ave because it is the only option that provides a valid address in Mankato, MN 56001. The other options either do not have a street name or are not located in Mankato, MN 56001.

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  • 11. 

    In the order summary, a red box indicates the return was ____________ and the green box means the return was ______________.

    • Not refunded, refunded

    • Refunded, not refunded

    • Accepted, processed

    Correct Answer
    A. Refunded, not refunded
    Explanation
    In the order summary, a red box indicates that the return was not refunded, while a green box means that the return was refunded.

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Quiz Review Timeline (Updated): Mar 20, 2023 +

Our quizzes are rigorously reviewed, monitored and continuously updated by our expert board to maintain accuracy, relevance, and timeliness.

  • Current Version
  • Mar 20, 2023
    Quiz Edited by
    ProProfs Editorial Team
  • Jul 29, 2010
    Quiz Created by
    Dclarksean
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