Quiz 6: Alt. Payment, Rentals, Return/Exchange, Faq
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A return must be postmarked within _______ days after the order was placed to be eligible for a refund.
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7
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14
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21
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30
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Quiz 6 covers alternative payment methods, rentals, and policies on returns\/exchanges, focusing on blackout dates, return timelines, and customer responsibilities. It assesses understanding of company policies and customer service skills.
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- 2.
Return shipping is the responsibility of the
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Customer
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Shipping department
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Return department
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Customer service representative
Correct Answer
A. CustomerExplanation
The correct answer is "Customer" because return shipping refers to the responsibility of the person who purchased the item and wishes to return it. The customer is typically responsible for covering the cost of shipping the item back to the seller or the designated return address.Rate this question:
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- 3.
We accept all of the following payment methods except
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Purchase orders
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Checks
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Money Orders
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Bank Transfers
Correct Answer
A. Bank TransfersExplanation
Bank transfers are not accepted as a payment method. All the other options listed (purchase orders, checks, and money orders) are accepted forms of payment. Bank transfers involve directly transferring funds from one bank account to another, which may not be a feasible or convenient option for the payment system in question.Rate this question:
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- 4.
Our "Blackout Dates", when we do not allow returns, apply to orders placed between
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October 1- November 1
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October 14- October 31
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October 10- November 1
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There are no blackout dates in the costume industry
Correct Answer
A. October 10- November 1Explanation
The correct answer is October 10- November 1. This is because the blackout dates mentioned in the question specifically state that returns are not allowed for orders placed during this period.Rate this question:
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- 5.
Processing time for returns takes 1- 4 weeks depending on the volume of returns.
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True
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False
Correct Answer
A. TrueExplanation
The processing time for returns can vary and is dependent on the volume of returns. This means that if there are a large number of returns to be processed, it can take up to 4 weeks for the returns to be completed. Therefore, the statement "Processing time for returns takes 1-4 weeks depending on the volume of returns" is true.Rate this question:
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- 6.
For rentals, the customer will receive their costume(s) __________ days before their event.
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10
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1-2
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6-7
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2-3
Correct Answer
A. 2-3Explanation
The customer will receive their costume(s) 2-3 days before their event.Rate this question:
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- 7.
We accept purchase orders from ONLY schools and non-profits.
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True
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False
Correct Answer
A. TrueExplanation
The statement suggests that purchase orders are accepted exclusively from schools and non-profit organizations. This means that any other entity or individual, such as businesses or individuals, are not eligible to submit purchase orders. Therefore, the correct answer is "True."Rate this question:
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- 8.
The __________________ is responsible for duties and taxes.
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Customer
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Shipping Courier
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Shipping Department
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Duties and taxes are never charged
Correct Answer
A. CustomerExplanation
The customer is responsible for paying duties and taxes. When goods are shipped internationally, customs duties and taxes may be imposed by the destination country's government. These charges are typically the responsibility of the customer, as they are incurred when the goods enter the country. The customer is expected to pay these fees to the shipping courier or the shipping department, depending on the specific arrangements.Rate this question:
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- 9.
Which of the following is NOT a rental site?
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Costumesgalore.net
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Brightcoloredtuxedos.com
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Halloweencostumes.com
Correct Answer
A. Halloweencostumes.comExplanation
The correct answer is halloweencostumes.com because it is a website specifically dedicated to selling Halloween costumes, rather than offering rentals. The other two options, costumesgalore.net and brightcoloredtuxedos.com, suggest a wider range of costume options including rentals.Rate this question:
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- 10.
Our address is _________________ Mankato, MN 56001
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1234 Fake St
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5128 1st Ave
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1415 1st Ave
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Second star to the right, straight on until morning
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None of the above
Correct Answer
A. 1415 1st AveExplanation
The correct answer is 1415 1st Ave because it is the only option that provides a valid address in Mankato, MN 56001. The other options either do not have a street name or are not located in Mankato, MN 56001.Rate this question:
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- 11.
In the order summary, a red box indicates the return was ____________ and the green box means the return was ______________.
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Not refunded, refunded
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Refunded, not refunded
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Accepted, processed
Correct Answer
A. Refunded, not refundedExplanation
In the order summary, a red box indicates that the return was not refunded, while a green box means that the return was refunded.Rate this question:
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Quiz Review Timeline (Updated): Mar 20, 2023 +
Our quizzes are rigorously reviewed, monitored and continuously updated by our expert board to maintain accuracy, relevance, and timeliness.
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Current Version
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Mar 20, 2023Quiz Edited by
ProProfs Editorial Team -
Jul 29, 2010Quiz Created by
Dclarksean
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