Quiz Over Customer Service Concepts And Ideas

10 Questions | Total Attempts: 674

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Customer Service Quizzes & Trivia

Questions and Answers
  • 1. 
    What are the key reasons for customer dissatisfaction?
    • A. 

      Employees who don't listen to what the customer is saying.

    • B. 

      Employees who ignore customers completely.

    • C. 

      Employees who don't follow up or follow through.

    • D. 

      Employees who ask too many questions.

  • 2. 
    To understand customers, you need to get close to them, stay tuned in to them, and think like them.
    • A. 

      True

    • B. 

      False

  • 3. 
    Giving great customer service is a matter of doing
  • 4. 
    When a customer enters a busines the employees should do which of the following?  Check all the apply.
    • A. 

      Greet the customer, and give your name.

    • B. 

      Make eye contact and smile to show your positive attitude.

    • C. 

      Ask the customer to wait so that you may finish a conversation with a co-worker.

  • 5. 
    As an employee in customer service, how would you learn your business? Check all that apply.
    • A. 

      Learn about your entire company operation.

    • B. 

      Learn only those products and services that are related to your job.

    • C. 

      Learn about the offerings of your competitors.

  • 6. 
    If you are uncertain how to dress, stay on the conservative side.
    • A. 

      True

    • B. 

      False

  • 7. 
    When you look professional, you will act professionally.
    • A. 

      True

    • B. 

      False

  • 8. 
    Selling yourself means bragging on your accomplishments and your abilities.
    • A. 

      True

    • B. 

      False

  • 9. 
    There are times when it is in the best interest of the customer not to be honest.
    • A. 

      True

    • B. 

      False

  • 10. 
    What are some examples of objective measurements or concrete results?  Check all that apply.
    • A. 

      Sales figures

    • B. 

      Attendance

    • C. 

      Peer feedback