Quiz Over Customer Service Concepts And Ideas

10 Questions | By Dlog | Updated: Mar 21, 2022 | Attempts: 964

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Quiz Over Customer Service Concepts And Ideas - Quiz

Questions and Answers

1.

What are the key reasons for customer dissatisfaction?
- A.
  
  Employees who don't listen to what the customer is saying.
- B.
  
  Employees who ignore customers completely.
- C.
  
  Employees who don't follow up or follow through.
- D.
  
  Employees who ask too many questions.
2.

To understand customers, you need to get close to them, stay tuned in to them, and think like them.
- A.
  
  True
- B.
  
  False
3.

Giving great customer service is a matter of doing
4.

When a customer enters a busines the employees should do which of the following? Check all the apply.
- A.
  
  Greet the customer, and give your name.
- B.
  
  Make eye contact and smile to show your positive attitude.
- C.
  
  Ask the customer to wait so that you may finish a conversation with a co-worker.
5.

As an employee in customer service, how would you learn your business? Check all that apply.
- A.
  
  Learn about your entire company operation.
- B.
  
  Learn only those products and services that are related to your job.
- C.
  
  Learn about the offerings of your competitors.
6.

If you are uncertain how to dress, stay on the conservative side.
- A.
  
  True
- B.
  
  False
7.

When you look professional, you will act professionally.
- A.
  
  True
- B.
  
  False
8.

Selling yourself means bragging on your accomplishments and your abilities.
- A.
  
  True
- B.
  
  False
9.

There are times when it is in the best interest of the customer not to be honest.
- A.
  
  True
- B.
  
  False
10.

What are some examples of objective measurements or concrete results? Check all that apply.
- A.
  
  Sales figures
- B.
  
  Attendance
- C.
  
  Peer feedback