Customer Service Quizzes, Questions & Answers

Recent Quizzes

Quiz 6: Alt. Payment, Rentals, Return/Exchange, Faq

Quiz 6: Alt. Payment, Rentals, Return/Exchange, FAQ

Quiz 6 covers alternative payment methods, rentals, and policies on returns\/exchanges, focusing on blackout dates, return timelines, and customer responsibilities. It assesses understanding of company policies and customer...

Questions: 11 | Attempts: 131 | Last updated: Mar 21, 2023

Sample Question
Our "Blackout Dates", when we do not allow returns, apply to orders placed between

October 1- November 1

October 14- October 31

October 10- November 1

There are no blackout dates in the costume industry

Preferred Banking Frontline Readiness Equiz

Preferred Banking Frontline Readiness eQuiz

Our refreshed Preferred Banking Customer Value Proposition strives to deliver the following benefits: • More Rewards: Earn reward points faster, redeem rewards at great discounts, exclusively for Preferred...

Questions: 12 | Attempts: 1043 | Last updated: Mar 17, 2023

Sample Question
Which of the following describes the new Preferred Banking Customer Value Proposition?

Earn reward points when one has a mortgage holding with SCB but no Preferred Banking MastercardWorld Credit Card

Access to a team of Preferred Bankers at 24-hour Priority Banking Service Line

Enjoys convenience when he pays his credit card bills via Breeze Online

Enjoys interest free (up to S$6,000) for his Overdraft facility.

Angry And Upset Customers

Angry and Upset Customers

To assess the learners knowledge of the behaviour of angry or upset customers and how to effectively communicate to customers

Questions: 5 | Attempts: 583 | Last updated: Mar 21, 2023

Sample Question
One need of an angry or upset customer is

That they want to be acknowledged

That they want to get what they can for free

To upset as many people as possible

To have an alcoholic drink to calm their nerves

Questions On Customer Service: MCQ Quiz!

Questions on Customer Service: MCQ Quiz!

Did you know that there is a particular art to good customer service? It takes a certain kind of person to be able to deal with the public. This quiz will show you that you should know how to handle an angry customer, how to...

Questions: 9 | Attempts: 3616 | Last updated: Mar 21, 2023

Sample Question
A patient calls your facility for the results of his blood test. He is angry because no one has called him with the results. You do not have his results. His blood was drawn two days ago. Results from this test are usually not available for five to seven days. Which of the following initial responses shows excellent customer service?

You need to call back next week. We will have your results then.

The lab hasn't sent us your results. We'll call you when they come in.

I'm sorry you haven't received your results yet. You had blood drawn two days ago, correct?

We can't call you with results we don't have! Someone should have told you that we wouldn't have the results until next week.

Customer Support Email System

This quiz focuses on the Customer Support Email System, assessing knowledge on handling tickets, email formatting, and response protocols. It is essential for enhancing customer service skills and ensuring compliance with...

Questions: 10 | Attempts: 573 | Last updated: Mar 19, 2023

Sample Question
You need to take the ticket before you respond to the tickets. Otherwise, the ticket will not come back to you when the customer responds to it.

True

False

DirecTV: Sales And Customer Service! Trivia Questions Quiz

DirecTV: Sales and Customer Service! Trivia Questions Quiz

Below is a DirecTV Sales and Customer Service Trivia Questions Quiz. This TV is perfect for those people who want to watch their shows on-demand without the risk of the mission put what happens in their favorite shows once they...

Questions: 10 | Attempts: 748 | Last updated: Mar 20, 2023

Sample Question
What year was DirecTV started?

1987

1992

1991

1994

Customer Service Representative Assessment

This assessment will help gauge your Customer Service Representative knowledge skill level.

Questions: 20 | Attempts: 233 | Last updated: Mar 20, 2023

Sample Question
What five pieces of information must you have from your customer (at a minimum) to create a Customer Information File for a Primary relationship on an account?

Legal name, SSN/Tax Id number, date of birth, email address and mailing address

Legal name, SSN/Tax Id number, date of birth, physical address, and identification number

Legal name, SSN/Tax Id number, date of birth, home phone number and mailing address

Customer Service Testing- Retail Settings

Please note that your information will be sent to the employer based upon your compatibility with the employer's specific hiring criteria. The questions for this employer were drafted by the employer and that employer is...

Questions: 24 | Attempts: 2983 | Last updated: Mar 20, 2023

Sample Question
When I see a customer in the store, I am most likely to:

Ask if they need help with something

Approach them, smile, and say hi!

Continue with the task I am doing at the moment

Wait for them to ask me for help.

Telegroup Customer Service Quiz

telegroup Customer service quiz

In a nutshell, The Telegroup company offers services such as consulting, design and engineering of different sectors such as telecommunications and IT. Have you interacted with them on some concerns? Their customer service is...

Questions: 25 | Attempts: 707 | Last updated: Mar 22, 2023

Sample Question
1. Despite all the information you've given your client, he has his mind set on a mediocre plan/product/strategy. He is happy about having finally made a decision, wants to finalize, and makes a point of telling you not to try talking him out of it. You think he is making a mistake but even your manager says you should let it go. How do you deal with the situation?

I tell him he is making a mistake.

I try convincing. him to change his decision

I ask if he is certain he doesn't want to think it over one last time.

I resist the temptation to try changing his mind.

I recommend that he should take some time to think about it.

How To Resolve Customer Complaints On The Spot

HOW TO RESOLVE CUSTOMER COMPLAINTS ON THE SPOT

This quiz is designed to give you knowledge on customer service and how to resolve complaints on the spot to ensure your credibility as a program.

Questions: 11 | Attempts: 702 | Last updated: Mar 20, 2023

Sample Question
True or False, Customers see the following in order as the most important employees in a company? Front Line Employees, Direct Supervisors, Middle Management, Upper Management, CEO

True

False

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