DirecTV: Sales And Customer Service! Trivia Questions Quiz

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  • 1/10 Questions

    How long is the customer agreement for ordering DirecTV?

    • 90 days
    • 12 months
    • 24 months
    • 36 months
    • 18 months
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About This Quiz

Below is a DirecTV Sales and Customer Service Trivia Questions Quiz. This TV is perfect for those people who want to watch their shows on-demand without the risk of the mission put what happens in their favorite shows once they air. As a sales rep for the company, how high is the customer satisfaction level for this service? Take this quiz and get to see which procedures you need to work upon.

DirecTV: Sales And Customer Service! Trivia Questions Quiz - Quiz

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  • 2. 

    DirecTV will accept a debt card to be kept on file when a customer orders their system.

    • True

    • False

    Correct Answer
    A. True
    Explanation
    DirecTV will accept a debt or credit card when they order their system

    Rate this question:

  • 3. 

    Per DirecTV policy is a customer owed a full refund if they have no line of site?

    • Yes

    • No

    Correct Answer
    A. Yes
    Explanation
    A customer is owed a full refund if they cannot get line of site due to trees

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  • 4. 

    A customer can give a prepaid credit card to keep on the file at the time of sale for DirecTV?

    • True

    • False

    Correct Answer
    A. False
    Explanation
    A customer cannnot use a prepaid credit card to order DirecTV.

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  • 5. 

    How much does a customer have to pay if they either fail the credit check, or they choose not to have it done, and they order advanced equipment?

    • $250

    • $300

    • $275

    • $450

    • $500

    Correct Answer
    A. $300
    Explanation
    A fee paying customer will have to pay $300 to order a system that includes advanced equipemnt

    Rate this question:

  • 6. 

    What state do the sattelites orbit over, approximately?

    • New Mexico

    • Texas

    • Florida

    • Louisiana

    • Arizona

    Correct Answer
    A. Texas
    Explanation
    DirecTV's sattlites orbit over Texas, therefore technicians will try to point "towards Texas"

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  • 7. 

    If a customer orders a basic system (no advanced products) and either fails the credit check, or chooses not to have one, how much is the fee they will have to pay?

    • $200

    • $250

    • $350

    • $300

    • $175

    Correct Answer
    A. $200
    Explanation
    A fee paying customer has to pay $200 if they are only ordering standard equipment

    Rate this question:

  • 8. 

    What year was DirecTV started?

    • 1987

    • 1992

    • 1991

    • 1994

    Correct Answer
    A. 1994
    Explanation
    DirecTv was started in 1994

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  • 9. 

    What happens to the fee a customer pays if they are a "fee paying customer"

    • The fee is retained by DirecTV as a deposit and refunded to the customer whenever they disconnect service, as long as it's after their agreement period

    • The fee is retained by DirecTV as a depost and is applied to the customers bill in $50 increments until the money is exhausted

    • The fee is retained by DirecTV as a deposit and is refunded to the customer after a year of continuous service

    • The fee is retained by DirecTV and is not refunded to the customer

    • The fee is retained by DirecTV as a deposit, and is applied to the customer's bill in $5 increments until the funds are exhausted

    Correct Answer
    A. The fee is retained by DirecTV as a deposit, and is applied to the customer's bill in $5 increments until the funds are exhausted
    Explanation
    Any amount of the deposit that is still retained by DirecTV when a customer disconnects service, is kept by DirecTV.

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  • 10. 

    Does a customer have to agree to a credit check when ordering DirecTV?

    • Yes

    • No

    Correct Answer
    A. No
    Explanation
    A customer does not have to have a credit check when they order DirecTV, but if they choose not to, they will be considered a "fee customer" and be treated like they failed the check, which means they will have to pay the appropriate fees.

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Quiz Review Timeline (Updated): Mar 20, 2023 +

Our quizzes are rigorously reviewed, monitored and continuously updated by our expert board to maintain accuracy, relevance, and timeliness.

  • Current Version
  • Mar 20, 2023
    Quiz Edited by
    ProProfs Editorial Team
  • Dec 21, 2009
    Quiz Created by
    Dsiinstalls
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