DirecTV: Sales And Customer Service! Trivia Questions Quiz

10 Questions | Total Attempts: 696

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DirecTV: Sales And Customer Service! Trivia Questions Quiz

Below is a DirecTV Sales and Customer Service Trivia Questions Quiz. This TV is perfect for those people who want to watch their shows on-demand without the risk of the mission put what happens in their favorite shows once they air. As a sales rep for the company, how high is the customer satisfaction level for this service? Take this quiz and get to see which procedures you need to work upon.


Questions and Answers
  • 1. 
    What year was DirecTV started?
    • A. 

      1987

    • B. 

      1992

    • C. 

      1991

    • D. 

      1994

  • 2. 
    What state do the sattelites orbit over, approximately?
    • A. 

      New Mexico

    • B. 

      Texas

    • C. 

      Florida

    • D. 

      Louisiana

    • E. 

      Arizona

  • 3. 
    A customer can give a prepaid credit card to keep on the file at the time of sale for DirecTV?
    • A. 

      True

    • B. 

      False

  • 4. 
    How long is the customer agreement for ordering DirecTV?
    • A. 

      90 days

    • B. 

      12 months

    • C. 

      24 months

    • D. 

      36 months

    • E. 

      18 months

  • 5. 
    Does a customer have to agree to a credit check when ordering DirecTV?
    • A. 

      Yes

    • B. 

      No

  • 6. 
    If a customer orders a basic system (no advanced products) and either fails the credit check, or chooses not to have one, how much is the fee they will have to pay?
    • A. 

      $200

    • B. 

      $250

    • C. 

      $350

    • D. 

      $300

    • E. 

      $175

  • 7. 
    How much does a customer have to pay if they either fail the credit check, or they choose not to have it done, and they order advanced equipment?
    • A. 

      $250

    • B. 

      $300

    • C. 

      $275

    • D. 

      $450

    • E. 

      $500

  • 8. 
    What happens to the fee a customer pays if they are a "fee paying customer"
    • A. 

      The fee is retained by DirecTV as a deposit and refunded to the customer whenever they disconnect service, as long as it's after their agreement period

    • B. 

      The fee is retained by DirecTV as a depost and is applied to the customers bill in $50 increments until the money is exhausted

    • C. 

      The fee is retained by DirecTV as a deposit and is refunded to the customer after a year of continuous service

    • D. 

      The fee is retained by DirecTV and is not refunded to the customer

    • E. 

      The fee is retained by DirecTV as a deposit, and is applied to the customer's bill in $5 increments until the funds are exhausted

  • 9. 
    DirecTV will accept a debt card to be kept on file when a customer orders their system.
    • A. 

      True

    • B. 

      False

  • 10. 
    Per DirecTV policy is a customer owed a full refund if they have no line of site?
    • A. 

      Yes

    • B. 

      No