DirecTV: Sales And Customer Service! Trivia Questions Quiz
Below is a DirecTV Sales and Customer Service Trivia Questions Quiz. This TV is perfect for those people who want to watch their shows on-demand without the risk of the mission put what happens in their favorite shows once they air. As a sales rep for the company, how high is the customer satisfaction level for this service? Take this quiz and get to see which procedures you need to work upon.
- 1.
What year was DirecTV started?
- A.
1987
- B.
1992
- C.
1991
- D.
1994
Correct Answer
D. 1994Explanation
DirecTv was started in 1994Rate this question:
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- 2.
What state do the sattelites orbit over, approximately?
- A.
New Mexico
- B.
Texas
- C.
Florida
- D.
Louisiana
- E.
Arizona
Correct Answer
B. TexasExplanation
DirecTV's sattlites orbit over Texas, therefore technicians will try to point "towards Texas"Rate this question:
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- 3.
A customer can give a prepaid credit card to keep on the file at the time of sale for DirecTV?
- A.
True
- B.
False
Correct Answer
B. FalseExplanation
A customer cannnot use a prepaid credit card to order DirecTV.Rate this question:
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- 4.
How long is the customer agreement for ordering DirecTV?
- A.
90 days
- B.
12 months
- C.
24 months
- D.
36 months
- E.
18 months
Correct Answer
C. 24 monthsExplanation
The DirecTV customer agreement is for 24 months. If a customer cancels prior to 24 months, they will have to pay early termination fees that will not exceed $480.Rate this question:
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- 5.
Does a customer have to agree to a credit check when ordering DirecTV?
- A.
Yes
- B.
No
Correct Answer
B. NoExplanation
A customer does not have to have a credit check when they order DirecTV, but if they choose not to, they will be considered a "fee customer" and be treated like they failed the check, which means they will have to pay the appropriate fees.Rate this question:
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- 6.
If a customer orders a basic system (no advanced products) and either fails the credit check, or chooses not to have one, how much is the fee they will have to pay?
- A.
$200
- B.
$250
- C.
$350
- D.
$300
- E.
$175
Correct Answer
A. $200Explanation
A fee paying customer has to pay $200 if they are only ordering standard equipmentRate this question:
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- 7.
How much does a customer have to pay if they either fail the credit check, or they choose not to have it done, and they order advanced equipment?
- A.
$250
- B.
$300
- C.
$275
- D.
$450
- E.
$500
Correct Answer
B. $300Explanation
A fee paying customer will have to pay $300 to order a system that includes advanced equipemntRate this question:
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- 8.
What happens to the fee a customer pays if they are a "fee paying customer"
- A.
The fee is retained by DirecTV as a deposit and refunded to the customer whenever they disconnect service, as long as it's after their agreement period
- B.
The fee is retained by DirecTV as a depost and is applied to the customers bill in $50 increments until the money is exhausted
- C.
The fee is retained by DirecTV as a deposit and is refunded to the customer after a year of continuous service
- D.
The fee is retained by DirecTV and is not refunded to the customer
- E.
The fee is retained by DirecTV as a deposit, and is applied to the customer's bill in $5 increments until the funds are exhausted
Correct Answer
E. The fee is retained by DirecTV as a deposit, and is applied to the customer's bill in $5 increments until the funds are exhaustedExplanation
Any amount of the deposit that is still retained by DirecTV when a customer disconnects service, is kept by DirecTV.Rate this question:
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- 9.
DirecTV will accept a debt card to be kept on file when a customer orders their system.
- A.
True
- B.
False
Correct Answer
A. TrueExplanation
DirecTV will accept a debt or credit card when they order their systemRate this question:
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- 10.
Per DirecTV policy is a customer owed a full refund if they have no line of site?
- A.
Yes
- B.
No
Correct Answer
A. YesExplanation
A customer is owed a full refund if they cannot get line of site due to treesRate this question:
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Quiz Review Timeline +
Our quizzes are rigorously reviewed, monitored and continuously updated by our expert board to maintain accuracy, relevance, and timeliness.
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Current Version
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Mar 20, 2023Quiz Edited by
ProProfs Editorial Team -
Dec 21, 2009Quiz Created by
Dsiinstalls
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