DirecTV: Sales And Customer Service! Trivia Questions Quiz
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Below is a DirecTV Sales and Customer Service Trivia Questions Quiz. This TV is perfect for those people who want to watch their shows on-demand without the risk of the mission put what happens in their favorite shows once they air. As a sales rep for the company, how high is the customer satisfaction level for this service? Take this quiz and get to see which procedures you need to work upon.
- 1.What year was DirecTV started?
- A.
1987
- B.
1992
- C.
1991
- D.
1994
- 2.What state do the sattelites orbit over, approximately?
- A.
New Mexico
- B.
Texas
- C.
Florida
- D.
Louisiana
- E.
Arizona
- 3.A customer can give a prepaid credit card to keep on the file at the time of sale for DirecTV?
- A.
True
- B.
False
- 4.How long is the customer agreement for ordering DirecTV?
- A.
90 days
- B.
12 months
- C.
24 months
- D.
36 months
- E.
18 months
- 5.Does a customer have to agree to a credit check when ordering DirecTV?
- A.
Yes
- B.
No
- 6.If a customer orders a basic system (no advanced products) and either fails the credit check, or chooses not to have one, how much is the fee they will have to pay?
- A.
$200
- B.
$250
- C.
$350
- D.
$300
- E.
$175
- 7.How much does a customer have to pay if they either fail the credit check, or they choose not to have it done, and they order advanced equipment?
- A.
$250
- B.
$300
- C.
$275
- D.
$450
- E.
$500
- 8.What happens to the fee a customer pays if they are a "fee paying customer"
- A.
The fee is retained by DirecTV as a deposit and refunded to the customer whenever they disconnect service, as long as it's after their agreement period
- B.
The fee is retained by DirecTV as a depost and is applied to the customers bill in $50 increments until the money is exhausted
- C.
The fee is retained by DirecTV as a deposit and is refunded to the customer after a year of continuous service
- D.
The fee is retained by DirecTV and is not refunded to the customer
- E.
The fee is retained by DirecTV as a deposit, and is applied to the customer's bill in $5 increments until the funds are exhausted
- 9.DirecTV will accept a debt card to be kept on file when a customer orders their system.
- A.
True
- B.
False
- 10.Per DirecTV policy is a customer owed a full refund if they have no line of site?
- A.
Yes
- B.
No
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