DirecTV: Sales And Customer Service! Trivia Questions Quiz

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1. How long is the customer agreement for ordering DirecTV?

90 days

12 months

24 months

36 months

18 months

The DirecTV customer agreement is for 24 months. If a customer cancels prior to 24 months, they will have to pay early termination fees that will not exceed $480.

Explanation

The DirecTV customer agreement is for 24 months. If a customer cancels prior to 24 months, they will have to pay early termination fees that will not exceed $480.

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DirecTV: Sales And Customer Service! Trivia Questions Quiz - Quiz

Below is a DirecTV Sales and Customer Service Trivia Questions Quiz. This TV is perfect for those people who want to watch their shows on-demand without the risk... see moreof the mission put what happens in their favorite shows once they air. As a sales rep for the company, how high is the customer satisfaction level for this service? Take this quiz and get to see which procedures you need to work upon. see less

2. DirecTV will accept a debt card to be kept on file when a customer orders their system.

True

False

DirecTV will accept a debt or credit card when they order their system

Explanation

DirecTV will accept a debt or credit card when they order their system

3. Per DirecTV policy is a customer owed a full refund if they have no line of site?

Yes

A customer is owed a full refund if they cannot get line of site due to trees

Explanation

A customer is owed a full refund if they cannot get line of site due to trees

4. A customer can give a prepaid credit card to keep on the file at the time of sale for DirecTV?

True

False

A customer cannnot use a prepaid credit card to order DirecTV.

Explanation

A customer cannnot use a prepaid credit card to order DirecTV.

5. How much does a customer have to pay if they either fail the credit check, or they choose not to have it done, and they order advanced equipment?

$250

$300

$275

$450

$500

A fee paying customer will have to pay $300 to order a system that includes advanced equipemnt

Explanation

A fee paying customer will have to pay $300 to order a system that includes advanced equipemnt

6. What state do the sattelites orbit over, approximately?

New Mexico

Texas

Florida

Louisiana

Arizona

DirecTV's sattlites orbit over Texas, therefore technicians will try to point "towards Texas"

Explanation

DirecTV's sattlites orbit over Texas, therefore technicians will try to point "towards Texas"

7. If a customer orders a basic system (no advanced products) and either fails the credit check, or chooses not to have one, how much is the fee they will have to pay?

$200

$250

$350

$300

$175

A fee paying customer has to pay $200 if they are only ordering standard equipment

Explanation

A fee paying customer has to pay $200 if they are only ordering standard equipment

8. What year was DirecTV started?

1987

1992

1991

1994

DirecTv was started in 1994

Explanation

DirecTv was started in 1994

9. What happens to the fee a customer pays if they are a "fee paying customer"

The fee is retained by DirecTV as a deposit and refunded to the customer whenever they disconnect service, as long as it's after their agreement period

The fee is retained by DirecTV as a depost and is applied to the customers bill in $50 increments until the money is exhausted

The fee is retained by DirecTV as a deposit and is refunded to the customer after a year of continuous service

The fee is retained by DirecTV and is not refunded to the customer

The fee is retained by DirecTV as a deposit, and is applied to the customer's bill in $5 increments until the funds are exhausted

Any amount of the deposit that is still retained by DirecTV when a customer disconnects service, is kept by DirecTV.

Explanation

Any amount of the deposit that is still retained by DirecTV when a customer disconnects service, is kept by DirecTV.

10. Does a customer have to agree to a credit check when ordering DirecTV?

Yes

A customer does not have to have a credit check when they order DirecTV, but if they choose not to, they will be considered a "fee customer" and be treated like they failed the check, which means they will have to pay the appropriate fees.

Explanation

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Current Version
Mar 20, 2023

Quiz Edited by
ProProfs Editorial Team
Dec 21, 2009

Quiz Created by
Dsiinstalls