DirecTV: Sales And Customer Service! Trivia Questions Quiz

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DirecTV: Sales And Customer Service! Trivia Questions Quiz - Quiz

Below is a DirecTV Sales and Customer Service Trivia Questions Quiz. This TV is perfect for those people who want to watch their shows on-demand without the risk of the mission put what happens in their favorite shows once they air. As a sales rep for the company, how high is the customer satisfaction level for this service? Take this quiz and get to see which procedures you need to work upon.


Questions and Answers
  • 1. 

    What year was DirecTV started?

    • A.

      1987

    • B.

      1992

    • C.

      1991

    • D.

      1994

    Correct Answer
    D. 1994
    Explanation
    DirecTv was started in 1994

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  • 2. 

    What state do the sattelites orbit over, approximately?

    • A.

      New Mexico

    • B.

      Texas

    • C.

      Florida

    • D.

      Louisiana

    • E.

      Arizona

    Correct Answer
    B. Texas
    Explanation
    DirecTV's sattlites orbit over Texas, therefore technicians will try to point "towards Texas"

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  • 3. 

    A customer can give a prepaid credit card to keep on the file at the time of sale for DirecTV?

    • A.

      True

    • B.

      False

    Correct Answer
    B. False
    Explanation
    A customer cannnot use a prepaid credit card to order DirecTV.

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  • 4. 

    How long is the customer agreement for ordering DirecTV?

    • A.

      90 days

    • B.

      12 months

    • C.

      24 months

    • D.

      36 months

    • E.

      18 months

    Correct Answer
    C. 24 months
    Explanation
    The DirecTV customer agreement is for 24 months. If a customer cancels prior to 24 months, they will have to pay early termination fees that will not exceed $480.

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  • 5. 

    Does a customer have to agree to a credit check when ordering DirecTV?

    • A.

      Yes

    • B.

      No

    Correct Answer
    B. No
    Explanation
    A customer does not have to have a credit check when they order DirecTV, but if they choose not to, they will be considered a "fee customer" and be treated like they failed the check, which means they will have to pay the appropriate fees.

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  • 6. 

    If a customer orders a basic system (no advanced products) and either fails the credit check, or chooses not to have one, how much is the fee they will have to pay?

    • A.

      $200

    • B.

      $250

    • C.

      $350

    • D.

      $300

    • E.

      $175

    Correct Answer
    A. $200
    Explanation
    A fee paying customer has to pay $200 if they are only ordering standard equipment

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  • 7. 

    How much does a customer have to pay if they either fail the credit check, or they choose not to have it done, and they order advanced equipment?

    • A.

      $250

    • B.

      $300

    • C.

      $275

    • D.

      $450

    • E.

      $500

    Correct Answer
    B. $300
    Explanation
    A fee paying customer will have to pay $300 to order a system that includes advanced equipemnt

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  • 8. 

    What happens to the fee a customer pays if they are a "fee paying customer"

    • A.

      The fee is retained by DirecTV as a deposit and refunded to the customer whenever they disconnect service, as long as it's after their agreement period

    • B.

      The fee is retained by DirecTV as a depost and is applied to the customers bill in $50 increments until the money is exhausted

    • C.

      The fee is retained by DirecTV as a deposit and is refunded to the customer after a year of continuous service

    • D.

      The fee is retained by DirecTV and is not refunded to the customer

    • E.

      The fee is retained by DirecTV as a deposit, and is applied to the customer's bill in $5 increments until the funds are exhausted

    Correct Answer
    E. The fee is retained by DirecTV as a deposit, and is applied to the customer's bill in $5 increments until the funds are exhausted
    Explanation
    Any amount of the deposit that is still retained by DirecTV when a customer disconnects service, is kept by DirecTV.

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  • 9. 

    DirecTV will accept a debt card to be kept on file when a customer orders their system.

    • A.

      True

    • B.

      False

    Correct Answer
    A. True
    Explanation
    DirecTV will accept a debt or credit card when they order their system

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  • 10. 

    Per DirecTV policy is a customer owed a full refund if they have no line of site?

    • A.

      Yes

    • B.

      No

    Correct Answer
    A. Yes
    Explanation
    A customer is owed a full refund if they cannot get line of site due to trees

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