DirecTV Sales Guide Quiz: Trivia!

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DirecTV Sales Guide Quiz: Trivia! - Quiz


Have you ever heard of DirecTV? DirecTV is an American direct transmission satellite service supplier from California. It is intermingled with AT&T. With this quiz, you will have to know what MDU stands for in the DirecTV business, what is the best way to start a sales call, what is contained in the HD Extra Pack. This quiz is all about DirecTV and what it sells.


Questions and Answers
  • 1. 

    What does MDU stand for in our business?

    • A.

      Multiple Dynamic URLs

    • B.

      Multi-Dwelling Unit

    • C.

      Mobile Development Units

    • D.

      Main Display Unit

    Correct Answer
    B. Multi-Dwelling Unit
    Explanation
    MDU stands for Multi-Dwelling Unit in our business. This term refers to a building or complex that contains multiple separate housing units, such as apartments or condominiums, within a single structure.

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  • 2. 

    New DTH customers signing a 12-month agreement are eligible for the DIRECTV National offer.

    • A.

      True

    • B.

      False

    Correct Answer
    A. True
    Explanation
    New DTH customers who sign a 12-month agreement are eligible for the DIRECTV National offer. This means that if a customer agrees to a 12-month contract with their DTH service provider, they will be able to avail the DIRECTV National offer.

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  • 3. 

    The best way to start a sales call is to ask the customer which DIRECTV package they are interested in.

    • A.

      True

    • B.

      False

    Correct Answer
    B. False
    Explanation
    The best way to start a sales call is not by asking the customer which DIRECTV package they are interested in. Instead, it is more effective to start the call by building rapport with the customer, asking open-ended questions to understand their needs and preferences, and then offering suitable options based on their responses. This approach allows the salesperson to gather important information and tailor their pitch to the customer's specific requirements, increasing the chances of a successful sale.

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  • 4. 

    Which movie channel is FREE for 3 months with the CHOICE package?

    • A.

      HBO

    • B.

      Cinemax

    • C.

      Showtime

    • D.

      Starz

    Correct Answer
    C. Showtime
    Explanation
    Showtime is the movie channel that is offered for free for 3 months with the CHOICE package.

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  • 5. 

    What is the fastest way for a new DTH customer to redeem their programming rebate?

    • A.

      Call DIRECTV immediately after hanging up with us

    • B.

      Call Multiband after their service is installed and we will process the rebate

    • C.

      Process the rebate online at DIRECTV.com after they are installed

    • D.

      Send in the buckslip that is sent with the customer's first statement

    Correct Answer
    C. Process the rebate online at DIRECTV.com after they are installed
    Explanation
    The fastest way for a new DTH customer to redeem their programming rebate is by processing the rebate online at DIRECTV.com after they are installed. This option allows the customer to conveniently submit their rebate request online without the need to make any additional phone calls or send in physical documents.

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  • 6. 

    The HD Extra Pack is 6 additional HD channels that cannot be found in any DIRECTV package. How much does this package cost to add?

    • A.

      $4.99/mo

    • B.

      $5.99/mo

    • C.

      $6.00/mo

    • D.

      There is no cost, the customer simply has to request it

    Correct Answer
    A. $4.99/mo
    Explanation
    The HD Extra Pack is an additional package that offers 6 HD channels not available in any DIRECTV package. To add this package, the customer is required to pay $4.99 per month.

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  • 7. 

    If HD locals are offered in the customer's city, they cost an additional $2.99/mo.

    • A.

      True

    • B.

      False

    Correct Answer
    B. False
    Explanation
    The statement is false because it states that if HD locals are offered in the customer's city, they cost an additional $2.99/mo. This implies that there is an extra cost for HD locals, but the correct answer is false, indicating that there is no additional cost for HD locals in the customer's city.

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  • 8. 

    How many channels in the HBO package are in HD?

    • A.

      2

    • B.

      3

    • C.

      5

    • D.

      7

    Correct Answer
    A. 2
    Explanation
    The HBO package includes 2 channels in HD.

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  • 9. 

    What is the cost of DIRECTV ON DEMAND service?

    • A.

      The service is free but some content may have a charge

    • B.

      $5.99

    • C.

      $9.99

    • D.

      $99.99 for a 12 month subscription

    Correct Answer
    A. The service is free but some content may have a charge
    Explanation
    The DIRECTV ON DEMAND service is free to use, meaning there is no upfront cost to access the service. However, it is important to note that certain content within the service may require a charge. This suggests that while the overall service is free, there may be specific movies, shows, or other content that users would need to pay for if they choose to access it.

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  • 10. 

    High-Speed Internet is required for DIRECTV ON DEMAND service.

    • A.

      True

    • B.

      False

    Correct Answer
    A. True
    Explanation
    The statement is true because DIRECTV ON DEMAND is an internet-based service that allows users to stream and download movies, shows, and other content directly to their devices. To access this service, a high-speed internet connection is necessary to ensure smooth and uninterrupted streaming. Without a high-speed internet connection, users may experience buffering issues and poor video quality. Therefore, it is correct to say that high-speed internet is required for DIRECTV ON DEMAND service.

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  • 11. 

    DIRECTV offers multiple file-sharing services. One of them is called MEDIA SHARE.

    • A.

      MEDIA SHARE allows the customer to watch their DIRECTV recordings on their home computer

    • B.

      MEDIA SHARE allows the customer to listen to music from their computer on their television

    • C.

      MEDIA SHARE allows the customer to look at pictures from their computer on their television

    • D.

      MEDIASHARE is free

    Correct Answer(s)
    B. MEDIA SHARE allows the customer to listen to music from their computer on their television
    C. MEDIA SHARE allows the customer to look at pictures from their computer on their television
    D. MEDIASHARE is free
    Explanation
    MEDIA SHARE allows you to view media from your computer on your DIRECTV receiver. DIRECTV2PC allows you to watch your recorded content on your PC

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  • 12. 

    NFL Sunday Ticket is a DIRECTV exclusive. No other satellite or cable companies offer a service like it.

    • A.

      True

    • B.

      False

    Correct Answer
    A. True
    Explanation
    The statement is explaining that NFL Sunday Ticket is only available on DIRECTV and not offered by any other satellite or cable companies. This means that the statement is true as it states that no other company provides a service like NFL Sunday Ticket.

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