Shortcodes (Giffgaff) Technical Support

25 Questions | Total Attempts: 1829

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Technical Support Quizzes & Trivia

Before you start, please ensure that you've taken the Intro Quiz and Bronze quizzes. If you have not completed them then we won't be able to reward you for completing this one.   Anyway, relax and have fun; it'll only take about 10 minutes and if you don't succeed the first time, just give it another go. There is no limit to the number of times that you take this quiz, and as they say; practice makes perfect.   NOTE: Please ensure that you enter your details correctly. Your name will displayed on the certificate (as entered here) and your giffgaff member name will allow us to know who took the quiz. Good luck!


Questions and Answers
  • 1. 
    Carol turned her voicemail off, but now she wants to turn it back on. How does she do this?
    • A. 

      Dial 1626

    • B. 

      Dial 1626 and then press 1

    • C. 

      Dial 1616

    • D. 

      Regiggle the smurf array, perform a hard reset and add 2 kronks

  • 2. 
    What is the shortcode used to turn your voicemail off
  • 3. 
    Darol wants to know the IMEI of his phone. He has the phone in front of him. What's the quickest way for him to find out?
    • A. 

      Dial *#06#

    • B. 

      Ask an agent

    • C. 

      Go and dig out the old box for his phone

  • 4. 
    Darol wants to know what number he needs to dial to find out the IMEI of his phone. What is it?
  • 5. 
    You can find out the IMEI of your phone by dialing #06#
    • A. 

      True

    • B. 

      False

  • 6. 
    Warol has forgotten her giffgaff username, which of these options will help her find it out?
    • A. 

      Text "username" to 43430

    • B. 

      Go to giffgaff.com/support/lost-password

    • C. 

      Give up and create a new account

    • D. 

      Call O2's helpline

  • 7. 
    Recap question: Tarol is tethering. He's on a £10 goodybag. Is this kosher?
    • A. 

      Yep

    • B. 

      Nope

  • 8. 
    Recap question: It's ok to tether as long as a goodybag doesn't have _________ data. (9 letters)
  • 9. 
    What number do you have to dial to retrieve your voicemail?
  • 10. 
    You have to dial 433 to access your voicemail
    • A. 

      True

    • B. 

      False

  • 11. 
    Which number do you have to dial to get your voicemail?
    • A. 

      443

    • B. 

      433

    • C. 

      444

    • D. 

      4343

  • 12. 
    Yarol wants to have his phone ring for 25 seconds before it goes to voicemail. What should he dial to change it to this?
  • 13. 
    Yarol wants to change his voicemail ringer time to 5 seconds. What number does he dial to do this?
  • 14. 
    How do you change the number of seconds your phone rings before going to voicemail?
    • A. 

      You can't

    • B. 

      Dial **61*443 *10*amount of seconds# and ring it.

    • C. 

      Ask an agent

    • D. 

      Go to giff.ly/ringertime

  • 15. 
    Narol wants to change his SIM PIN1 code from 5555 to 9876. What does he need to dial to do it?
  • 16. 
    Narol wants to change his SIM PIN2 code from 4536 to 0102. What does he need to dial to do it?
  • 17. 
    What do you need to dial to change your SIM PIN1?
    • A. 

      **04*oldpin*newpin*newpin#

    • B. 

      **042*oldpin*newpin*newpin#

    • C. 

      **024*oldpin*newpin*newpin#

    • D. 

      **034*oldpin*newpin*newpin#

    • E. 

      **04*oldpin*oldpin*newpin#

  • 18. 
    Varol wants to set up a call divert so that calls are sent somewhere else if she doesn't answer the phone. How does she do this? She wants them diverted to 07777 999 999.
  • 19. 
    Recap question: Barol is popping over the pond to the USA for his holiday. How much will it cost him to make a call home per minute? Just put the number of pence as your answer. If it was £1.24 just put 124.
  • 20. 
    Recap question: Barol is thinking about heading to China on business, you know, as you do. How much will it cost him to call home per minute? Just put the number of pence as your answer. If it was £1.24 just put 124.
  • 21. 
    Recap question: Supreme Grand Chancellor of The Highest Order of Bequeathed Mugwumps, Marol the Fourth wants to ring his buddy in China. How much will it cost him per minute to call a landline? Just put the number of pence as your answer. If it was £1.24 just put 124.
  • 22. 
    Recap question: Deputy Supreme Grand Chancellor of The Highest Order of Bequeathed Mugwumps, Marol the Fifth needs to call Marol the Sixth, who is in Guinea-Bissau. How much will it cost him per minute to call a mobile? Just put the number of pence as your answer. If it was £1.24 just put 124.
  • 23. 
    Recap question: There has been a coup in the Grand Chancellery of The Highest Order of Bequeathed Mugwumps and Assistant Grand Supreme Beekeeper Marol the Twenty Ninth needs to urgently contact Acting High Apprentice Hedge Trimmer Marol the Forty Third. Marol the Forty Third is in Macedonia, how much will it cost to text him? Just put the number of pence as your answer. If it was £1.24 just put 124.
  • 24. 
    Recap question: Oarol is trying to send an MMS to her friend, but it's not working. Which of the following could be the reason why it's not sending? Tick all that apply.
    • A. 

      She doesn't have enough credit

    • B. 

      Her phone settings aren't correct

    • C. 

      There isn't enough reception near her

    • D. 

      Her goodybag has expired

    • E. 

      The dingy field is misaligned

  • 25. 
    Recap question: How much does it cost to send an MMS if you have just bought a goodybag with unlimited texts and data? Just put your answer as a number. If it's 79p just put 79.
  • 26. 
    Recap question: Oarol is trying to get her MMS to send. She's already made sure her settings are fine, what is the most likely reason for them failing to send?
    • A. 

      She doesn't have any credit

    • B. 

      Her goodybag has run out of MMS allowance

    • C. 

      Her smurf array need to be rejiggled.

  • 27. 
    Varol has decided that she doesn't want any phone calls any more. She wants all calls to her handset diverted to Yarol's phone. What does she dial to achieve this? She wants them diverted to 07777 999 999.
  • 28. 
    Varol is off hiking and is expecting a call, but the area she's in doesn't have perfect reception. She wants calls diverted to Yarol's phone if she's not available. What does she dial to achieve this? She wants them diverted to 07777 999 999.
  • 29. 
    Zarol wants to cancel the call divert that redirects his calls if he's engaged, but not the one that diverts his calls if he doesn't reply. What does he dial to do this?
  • 30. 
    Zarol wants to cancel just his call divert for when he's not reachable. What does he dial to do this?
  • 31. 
    Zarol wants to cancel his "when busy" call divert. What does he dial to do this?
  • 32. 
    Yarol wants to set up the call waiting feature on his phone. What does he dial to do this?
  • 33. 
    Yarol wants to check whether he has the call waiting feature enabled on his phone. What does he dial to do this?
  • 34. 
    Yarol wants to cancel the call waiting feature on his phone. What does he dial to do this?
  • 35. 
    Recap question: How long does it take your goodybag to be put on your account after purchasing?
    • A. 

      A couple of minutes

    • B. 

      Up to 24 hours

    • C. 

      Up to 48 hours

  • 36. 
    Recap question: Sarol bought a goodybag 30 minutes ago, but it's not on his account yet. What should he do?
    • A. 

      Sit tight, it can take up to 24 hours

    • B. 

      Contact an agent

    • C. 

      Ask an educator

    • D. 

      Try buying another goodybag

  • 37. 
    Recap question: It takes up to 24 hours for a goodybag to be applied to your account after purchase.
    • A. 

      True

    • B. 

      False

  • 38. 
    Which of these short codes are used for tinkering with your voicemail? Tick all that apply.
    • A. 

      1616

    • B. 

      1626

    • C. 

      43430

    • D. 

      #67#

    • E. 

      3636

    • F. 

      *100*7#

  • 39. 
    Parol is out in the sticks with his friend Larol. Parol wants to give Larol his number, but he can't remember it, what should he text to 43430 to find it out?
  • 40. 
    What number do you text things like "username" and "number" to in order to find out your username and number?
  • 41. 
    Recap question: Which of these options is it ok for Tarol to tether on? Tick all that apply.
    • A. 

      £10 3G goodybag

    • B. 

      PAYG credit

    • C. 

      £18 3G goodybag

    • D. 

      £15 4G goodybag

    • E. 

      £12.50 gigabag

  • 42. 
    Recap question: Barol needs a break and is thinking about Monaco, but he needs to be able to ring his mum (who lives in Birmingham) while he's there. How much will it cost him to phone home per minute? Just put the number of pence as your answer. If it was £1.24 just put 124.
  • 43. 
    Recap question: Which of these options will not be helpful in solving Tarol's problem? Tarol: My phone won't send texts. What should I do?
    • A. 

      Manually update your settings

    • B. 

      Check the masts in your area. Go to giff.ly/ggservice and see if there is a problem.

    • C. 

      Try a manual roam

    • D. 

      Try turning your phone on and off again

  • 44. 
    Recap question: Will texting "settings" to 43430 help solve a problem with texts?
    • A. 

      No

    • B. 

      Yes

  • 45. 
    Recap question: Tarol is having trouble with his texts. What should he send to 43430 to get them working again (If you think he shouldn't text it put "n/a")