Shortcodes (Giffgaff) Technical Support

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Quizzes Created: 10 | Total Attempts: 60,256
Questions: 45 | Attempts: 2,058

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Technical Support Quizzes & Trivia

Before you start, please ensure that you've taken the Intro Quiz and Bronze quizzes. If you have not completed them then we won't be able to reward you for completing this one.   Anyway, relax and have fun; it'll only take about 10 minutes and if you don't succeed the first time, just give it another go. There is no limit to the number of times that you take this quiz, and as they say; practice makes perfect.   NOTE: Please ensure that you enter your details correctly. Your name will displayed on the certificate (as entered here) and your giffgaff member name Read morewill allow us to know who took the quiz. Good luck!


Questions and Answers
  • 1. 

    Carol turned her voicemail off, but now she wants to turn it back on. How does she do this?

    • A.

      Dial 1626

    • B.

      Dial 1626 and then press 1

    • C.

      Dial 1616

    • D.

      Regiggle the smurf array, perform a hard reset and add 2 kronks

    Correct Answer
    C. Dial 1616
    Explanation
    To turn her voicemail back on, Carol needs to dial 1616.

    Rate this question:

  • 2. 

    Which of these short codes are used for tinkering with your voicemail? Tick all that apply.

    • A.

      1616

    • B.

      1626

    • C.

      43430

    • D.

      #67#

    • E.

      3636

    • F.

      *100*7#

    Correct Answer(s)
    A. 1616
    B. 1626
    Explanation
    "Tinker" is such a perfect word. I should use it more often.

    Rate this question:

  • 3. 

    What is the shortcode used to turn your voicemail off

    Correct Answer(s)
    1626
    Explanation
    Dial 1616 to turn it back on.

    Rate this question:

  • 4. 

    Darol wants to know the IMEI of his phone. He has the phone in front of him. What's the quickest way for him to find out?

    • A.

      Dial *#06#

    • B.

      Ask an agent

    • C.

      Go and dig out the old box for his phone

    Correct Answer
    A. Dial *#06#
    Explanation
    Well, maybe if he had the box in front of him too that would be quicker, but stop being such as smart Alec.

    Rate this question:

  • 5. 

    Darol wants to know what number he needs to dial to find out the IMEI of his phone. What is it?

    Correct Answer
    *#06#
    Explanation
    To find out the IMEI number of his phone, Darol needs to dial *#06#. This specific combination of characters is a USSD code that is universally recognized by mobile devices to display the IMEI number. By dialing this code, Darol will be able to access his phone's IMEI number, which is a unique identifier for his device.

    Rate this question:

  • 6. 

    You can find out the IMEI of your phone by dialing #06#

    • A.

      True

    • B.

      False

    Correct Answer
    B. False
    Explanation
    Close, but it's actually *#06#. Sorry, that was a bit sneaky :)

    Rate this question:

  • 7. 

    Warol has forgotten her giffgaff username, which of these options will help her find it out?

    • A.

      Text "username" to 43430

    • B.

      Go to giffgaff.com/support/lost-password

    • C.

      Give up and create a new account

    • D.

      Call O2's helpline

    Correct Answer(s)
    A. Text "username" to 43430
    B. Go to giffgaff.com/support/lost-password
    Explanation
    Never call O2's helpline, unless you're an O2 customer of course.

    Rate this question:

  • 8. 

    Parol is out in the sticks with his friend Larol. Parol wants to give Larol his number, but he can't remember it, what should he text to 43430 to find it out?

    Correct Answer(s)
    number
    Explanation
    Remember that it's important to be clear when advising to text things to a number like 43430. Put the word 'number' in quotation marks, or bold, or something else to make it clear you're not asking them to text their number, but the word instead.

    Rate this question:

  • 9. 

    What number do you text things like "username" and "number" to in order to find out your username and number?

    Correct Answer(s)
    43430
    43431
    Explanation
    43430 and 43431 are usually your best options here.

    Rate this question:

  • 10. 

    Recap question: Tarol is tethering. He's on a £10 goodybag. Is this kosher?

    • A.

      Yep

    • B.

      Nope

    Correct Answer
    A. Yep
    Explanation
    It's perfectly fine to tether if he's on a £10 goodybag. As long as you don't have an unlimited data goodybag then you can tether.

    Rate this question:

  • 11. 

    Recap question: Which of these options is it ok for Tarol to tether on? Tick all that apply.

    • A.

      £10 3G goodybag

    • B.

      PAYG credit

    • C.

      £18 3G goodybag

    • D.

      £15 4G goodybag

    • E.

      £12.50 gigabag

    Correct Answer(s)
    A. £10 3G goodybag
    B. PAYG credit
    D. £15 4G goodybag
    E. £12.50 gigabag
    Explanation
    As long as it's not an unlimited data goodybag then you're free to tether all you like.

    Rate this question:

  • 12. 

    Recap question: It's ok to tether as long as a goodybag doesn't have _________ data. (9 letters)

    Correct Answer(s)
    unlimited
    Explanation
    Tethering refers to the process of using a mobile device as a modem to connect another device, such as a laptop, to the internet. When tethering, the amount of data used is important, as it can quickly deplete the data allowance of a goodybag or mobile plan. Therefore, it is not okay to tether if a goodybag has unlimited data, as there is no limit to the amount of data that can be used.

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  • 13. 

    What number do you have to dial to retrieve your voicemail?

    Correct Answer(s)
    443
    Explanation
    On some phones, like iPhones, the standard voicemail button doesn't work. Be sure to advise that they just dial 443 instead.

    Rate this question:

  • 14. 

    You have to dial 433 to access your voicemail

    • A.

      True

    • B.

      False

    Correct Answer
    B. False
    Explanation
    Whoops, it's actually 443.

    Rate this question:

  • 15. 

    Which number do you have to dial to get your voicemail?

    • A.

      443

    • B.

      433

    • C.

      444

    • D.

      4343

    Correct Answer
    A. 443
    Explanation
    To access your voicemail, you need to dial the number 443.

    Rate this question:

  • 16. 

    Yarol wants to have his phone ring for 25 seconds before it goes to voicemail. What should he dial to change it to this?

    Correct Answer
    **61*443*10*25#
    Explanation
    The ringer time needs to be in 5 second intervals though, so you can't have it as 14 seconds, or whatever.

    Rate this question:

  • 17. 

    Yarol wants to change his voicemail ringer time to 5 seconds. What number does he dial to do this?

    Correct Answer
    **61*443*10*5#
    Explanation
    The ringer time needs to be in 5 second intervals though, so you can't have it as 14 seconds, or whatever.

    Rate this question:

  • 18. 

    How do you change the number of seconds your phone rings before going to voicemail?

    • A.

      You can't

    • B.

      Dial **61*443 *10*amount of seconds# and ring it.

    • C.

      Ask an agent

    • D.

      Go to giff.ly/ringertime

    Correct Answer
    B. Dial **61*443 *10*amount of seconds# and ring it.
    Explanation
    To change the number of seconds your phone rings before going to voicemail, you need to dial **61*443 *10*amount of seconds# and ring it. This code allows you to adjust the amount of time your phone rings before diverting the call to voicemail.

    Rate this question:

  • 19. 

    Narol wants to change his SIM PIN1 code from 5555 to 9876. What does he need to dial to do it?

    Correct Answer
    **04*5555*9876*9876#
    Explanation
    You need to dial **04*oldpin*newpin*newpin# to change it, simples. This is different to SIM Pin2 though, but it's easy enough to search if you need to remember it in future.

    Rate this question:

  • 20. 

    Narol wants to change his SIM PIN2 code from 4536 to 0102. What does he need to dial to do it?

    Correct Answer
    **042*4536*0102*0102#
    Explanation
    You need to dial **042*oldpin*newpin*newpin# to change it, simples. This is different to SIM Pin1 though, but it's easy enough to search if you need to remember it in future.

    Rate this question:

  • 21. 

    What do you need to dial to change your SIM PIN1?

    • A.

      **04*oldpin*newpin*newpin#

    • B.

      **042*oldpin*newpin*newpin#

    • C.

      **024*oldpin*newpin*newpin#

    • D.

      **034*oldpin*newpin*newpin#

    • E.

      **04*oldpin*oldpin*newpin#

    Correct Answer
    A. **04*oldpin*newpin*newpin#
    Explanation
    SIM PIN1 is different to SIM PIN2, so make sure you're giving the right one. Make sure to look it up before advising it.

    Rate this question:

  • 22. 

    Varol wants to set up a call divert so that calls are sent somewhere else if she doesn't answer the phone. How does she do this? She wants them diverted to 07777 999 999.

    Correct Answer
    **61*07777999999#
    Explanation
    To set up a call divert, Varol needs to enter the code **61*07777999999# on her phone. This code activates the call divert feature and directs incoming calls to the specified number, which in this case is 07777 999 999.

    Rate this question:

  • 23. 

    Recap question: Barol is popping over the pond to the USA for his holiday. How much will it cost him to make a call home per minute? Just put the number of pence as your answer. If it was £1.24 just put 124.

    Correct Answer
    100
  • 24. 

    Recap question: Barol is thinking about heading to China on business, you know, as you do. How much will it cost him to call home per minute? Just put the number of pence as your answer. If it was £1.24 just put 124.

    Correct Answer
    100
  • 25. 

    Recap question: Barol needs a break and is thinking about Monaco, but he needs to be able to ring his mum (who lives in Birmingham) while he's there. How much will it cost him to phone home per minute? Just put the number of pence as your answer. If it was £1.24 just put 124.

    Correct Answer
    18
  • 26. 

    Recap question: Supreme Grand Chancellor of The Highest Order of Bequeathed Mugwumps, Marol the Fourth wants to ring his buddy in China. How much will it cost him per minute to call a landline? Just put the number of pence as your answer. If it was £1.24 just put 124.

    Correct Answer
    2
    Explanation
    International call costs recently change (for the better) so make sure that you're advising the correct amount.

    Rate this question:

  • 27. 

    Recap question: Deputy Supreme Grand Chancellor of The Highest Order of Bequeathed Mugwumps, Marol the Fifth needs to call Marol the Sixth, who is in Guinea-Bissau. How much will it cost him per minute to call a mobile? Just put the number of pence as your answer. If it was £1.24 just put 124.

    Correct Answer
    31
    Explanation
    International call costs recently change (for the better) so make sure that you're advising the correct amount.

    Rate this question:

  • 28. 

    Recap question: There has been a coup in the Grand Chancellery of The Highest Order of Bequeathed Mugwumps and Assistant Grand Supreme Beekeeper Marol the Twenty Ninth needs to urgently contact Acting High Apprentice Hedge Trimmer Marol the Forty Third. Marol the Forty Third is in Macedonia, how much will it cost to text him? Just put the number of pence as your answer. If it was £1.24 just put 124.

    Correct Answer
    8
    Explanation
    International costs recently change (for the better) so make sure that you're advising the correct amount.

    Rate this question:

  • 29. 

    Recap question: Oarol is trying to send an MMS to her friend, but it's not working. Which of the following could be the reason why it's not sending? Tick all that apply.

    • A.

      She doesn't have enough credit

    • B.

      Her phone settings aren't correct

    • C.

      There isn't enough reception near her

    • D.

      Her goodybag has expired

    • E.

      The dingy field is misaligned

    Correct Answer(s)
    A. She doesn't have enough credit
    B. Her phone settings aren't correct
    C. There isn't enough reception near her
    Explanation
    Texts cost 16p to send, they're not included in any goodybags. you also need the correct settings installed.

    Rate this question:

  • 30. 

    Recap question: How much does it cost to send an MMS if you have just bought a goodybag with unlimited texts and data? Just put your answer as a number. If it's 79p just put 79.

    Correct Answer(s)
    16
    Explanation
    MMS aren't included in goodybags. You can send pictures with other apps that just use data though, so that would then be free.

    Rate this question:

  • 31. 

    Recap question: Oarol is trying to get her MMS to send. She's already made sure her settings are fine, what is the most likely reason for them failing to send?

    • A.

      She doesn't have any credit

    • B.

      Her goodybag has run out of MMS allowance

    • C.

      Her smurf array need to be rejiggled.

    Correct Answer
    A. She doesn't have any credit
    Explanation
    So, what do you think about my name choices in this quiz? Oh you like them? Well thank you very much.

    Rate this question:

  • 32. 

    Recap question: Which of these options will not be helpful in solving Tarol's problem? Tarol: My phone won't send texts. What should I do?

    • A.

      Manually update your settings

    • B.

      Check the masts in your area. Go to giff.ly/ggservice and see if there is a problem.

    • C.

      Try a manual roam

    • D.

      Try turning your phone on and off again

    Correct Answer
    A. Manually update your settings
    Explanation
    Problems with settings will only cause problems with internet services and MMS. You should never advise someone to check their settings if they have a problem with anything else, including calls and texts.

    Rate this question:

  • 33. 

    Recap question: Will texting "settings" to 43430 help solve a problem with texts?

    • A.

      No

    • B.

      Yes

    Correct Answer
    A. No
    Explanation
    Nope. Settings only affect internet and MMS services.

    Rate this question:

  • 34. 

    Recap question: Tarol is having trouble with his texts. What should he send to 43430 to get them working again (If you think he shouldn't text it put "n/a")

    Correct Answer
    N/A
    Explanation
    Texting "settings" or anything else to 43430 won't help with Tarol's problem.

    Rate this question:

  • 35. 

    Varol has decided that she doesn't want any phone calls any more. She wants all calls to her handset diverted to Yarol's phone. What does she dial to achieve this? She wants them diverted to 07777 999 999.

    Correct Answer
    **21*07777999999#
    Explanation
    To divert all calls to Yarol's phone, Varol needs to dial **21*07777999999# on her handset. This code activates the call forwarding feature and redirects all incoming calls to the specified number, in this case, 07777 999 999.

    Rate this question:

  • 36. 

    Varol is off hiking and is expecting a call, but the area she's in doesn't have perfect reception. She wants calls diverted to Yarol's phone if she's not available. What does she dial to achieve this? She wants them diverted to 07777 999 999.

    Correct Answer
    **62*07777999999#
    Explanation
    To achieve call diversion to Yarol's phone if Varol is not available, Varol needs to dial **62*07777999999# on her phone. This code activates the call forwarding feature and diverts incoming calls to the specified number, which in this case is 07777 999 999.

    Rate this question:

  • 37. 

    Zarol wants to cancel the call divert that redirects his calls if he's engaged, but not the one that diverts his calls if he doesn't reply. What does he dial to do this?

    Correct Answer
    #67#
    Explanation
    To cancel the call divert that redirects calls when Zarol is engaged, but not the one that diverts calls if he doesn't reply, he needs to dial #67#. This code is specific to his phone service provider and is used to deactivate call forwarding for busy calls. By dialing this code, Zarol can remove the call divert feature for engaged calls while keeping the one for unanswered calls intact.

    Rate this question:

  • 38. 

    Zarol wants to cancel just his call divert for when he's not reachable. What does he dial to do this?

    Correct Answer
    #62#
    Explanation
    To cancel call divert for when he's not reachable, Zarol needs to dial #62#. This code is used to deactivate the call forwarding feature for the specific condition of being unreachable. By dialing this code, Zarol will disable the call divert function and ensure that incoming calls will no longer be redirected when he is not reachable.

    Rate this question:

  • 39. 

    Zarol wants to cancel his "when busy" call divert. What does he dial to do this?

    Correct Answer
    #67#
    Explanation
    To cancel his "when busy" call divert, Zarol needs to dial #67#. This code is used to deactivate the call divert feature, specifically for the "when busy" condition. By dialing this code, Zarol will disable the call divert setting and incoming calls will no longer be diverted when he is busy.

    Rate this question:

  • 40. 

    Yarol wants to set up the call waiting feature on his phone. What does he dial to do this?

    Correct Answer
    *43#
    Explanation
    To set up the call waiting feature on his phone, Yarol needs to dial *43#. This code is a commonly used activation code for call waiting on many phone networks. By dialing this code, Yarol will enable the call waiting feature, which allows him to receive incoming calls while already on a call.

    Rate this question:

  • 41. 

    Yarol wants to check whether he has the call waiting feature enabled on his phone. What does he dial to do this?

    Correct Answer
    *#43#
    Explanation
    To check if call waiting is enabled on his phone, Yarol can dial *#43#. This code is a USSD (Unstructured Supplementary Service Data) command that allows users to access various features and settings on their mobile devices. By dialing this code, Yarol can quickly determine if call waiting is activated on his phone or not.

    Rate this question:

  • 42. 

    Yarol wants to cancel the call waiting feature on his phone. What does he dial to do this?

    Correct Answer
    #43#
    Explanation
    To cancel the call waiting feature on his phone, Yarol needs to dial #43#. This code is typically used to deactivate the call waiting service. By dialing this number, Yarol will disable the feature and no longer receive notifications or be able to switch between calls while on a call.

    Rate this question:

  • 43. 

    Recap question: How long does it take your goodybag to be put on your account after purchasing?

    • A.

      A couple of minutes

    • B.

      Up to 24 hours

    • C.

      Up to 48 hours

    Correct Answer
    A. A couple of minutes
    Explanation
    If your goodybag isn't on your account after a few minutes you should contact an agent.

    Rate this question:

  • 44. 

    Recap question: Sarol bought a goodybag 30 minutes ago, but it's not on his account yet. What should he do?

    • A.

      Sit tight, it can take up to 24 hours

    • B.

      Contact an agent

    • C.

      Ask an educator

    • D.

      Try buying another goodybag

    Correct Answer
    B. Contact an agent
    Explanation
    A goodybag should be put on your account more or less instantly. If it hasn't then you should contact an agent.

    Rate this question:

  • 45. 

    Recap question: It takes up to 24 hours for a goodybag to be applied to your account after purchase.

    • A.

      True

    • B.

      False

    Correct Answer
    B. False
    Explanation
    False, if it takes more than a couple of minutes then contact an agent.

    Rate this question:

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Our quizzes are rigorously reviewed, monitored and continuously updated by our expert board to maintain accuracy, relevance, and timeliness.

  • Current Version
  • Mar 20, 2023
    Quiz Edited by
    ProProfs Editorial Team
  • Jul 18, 2013
    Quiz Created by
    Giffgaff
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