Shortcodes (Giffgaff) Technical Support

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2. Varol has decided that she doesn't want any phone calls any more. She wants all calls to her handset diverted to Yarol's phone. What does she dial to achieve this? She wants them diverted to 07777 999 999.

To divert all calls to Yarol's phone, Varol needs to dial **21*07777999999# on her handset. This code activates the call forwarding feature and redirects all incoming calls to the specified number, in this case, 07777 999 999.

Explanation

To divert all calls to Yarol's phone, Varol needs to dial **21*07777999999# on her handset. This code activates the call forwarding feature and redirects all incoming calls to the specified number, in this case, 07777 999 999.

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5. Darol wants to know what number he needs to dial to find out the IMEI of his phone. What is it?

To find out the IMEI number of his phone, Darol needs to dial *#06#. This specific combination of characters is a USSD code that is universally recognized by mobile devices to display the IMEI number. By dialing this code, Darol will be able to access his phone's IMEI number, which is a unique identifier for his device.

Explanation

To find out the IMEI number of his phone, Darol needs to dial *#06#. This specific combination of characters is a USSD code that is universally recognized by mobile devices to display the IMEI number. By dialing this code, Darol will be able to access his phone's IMEI number, which is a unique identifier for his device.

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6. Zarol wants to cancel the call divert that redirects his calls if he's engaged, but not the one that diverts his calls if he doesn't reply. What does he dial to do this?

To cancel the call divert that redirects calls when Zarol is engaged, but not the one that diverts calls if he doesn't reply, he needs to dial #67#. This code is specific to his phone service provider and is used to deactivate call forwarding for busy calls. By dialing this code, Zarol can remove the call divert feature for engaged calls while keeping the one for unanswered calls intact.

Explanation

To cancel the call divert that redirects calls when Zarol is engaged, but not the one that diverts calls if he doesn't reply, he needs to dial #67#. This code is specific to his phone service provider and is used to deactivate call forwarding for busy calls. By dialing this code, Zarol can remove the call divert feature for engaged calls while keeping the one for unanswered calls intact.

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7. Zarol wants to cancel just his call divert for when he's not reachable. What does he dial to do this?

To cancel call divert for when he's not reachable, Zarol needs to dial #62#. This code is used to deactivate the call forwarding feature for the specific condition of being unreachable. By dialing this code, Zarol will disable the call divert function and ensure that incoming calls will no longer be redirected when he is not reachable.

Explanation

To cancel call divert for when he's not reachable, Zarol needs to dial #62#. This code is used to deactivate the call forwarding feature for the specific condition of being unreachable. By dialing this code, Zarol will disable the call divert function and ensure that incoming calls will no longer be redirected when he is not reachable.

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9. Yarol wants to set up the call waiting feature on his phone. What does he dial to do this?

To set up the call waiting feature on his phone, Yarol needs to dial *43#. This code is a commonly used activation code for call waiting on many phone networks. By dialing this code, Yarol will enable the call waiting feature, which allows him to receive incoming calls while already on a call.

Explanation

To set up the call waiting feature on his phone, Yarol needs to dial *43#. This code is a commonly used activation code for call waiting on many phone networks. By dialing this code, Yarol will enable the call waiting feature, which allows him to receive incoming calls while already on a call.

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10. Yarol wants to check whether he has the call waiting feature enabled on his phone. What does he dial to do this?

To check if call waiting is enabled on his phone, Yarol can dial *#43#. This code is a USSD (Unstructured Supplementary Service Data) command that allows users to access various features and settings on their mobile devices. By dialing this code, Yarol can quickly determine if call waiting is activated on his phone or not.

Explanation

To check if call waiting is enabled on his phone, Yarol can dial *#43#. This code is a USSD (Unstructured Supplementary Service Data) command that allows users to access various features and settings on their mobile devices. By dialing this code, Yarol can quickly determine if call waiting is activated on his phone or not.

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13. Recap question: Deputy Supreme Grand Chancellor of The Highest Order of Bequeathed Mugwumps, Marol the Fifth needs to call Marol the Sixth, who is in Guinea-Bissau. How much will it cost him per minute to call a mobile? Just put the number of pence as your answer. If it was £1.24 just put 124.

International call costs recently change (for the better) so make sure that you're advising the correct amount.

Explanation

International call costs recently change (for the better) so make sure that you're advising the correct amount.

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14. Recap question: How much does it cost to send an MMS if you have just bought a goodybag with unlimited texts and data? Just put your answer as a number. If it's 79p just put 79.

MMS aren't included in goodybags. You can send pictures with other apps that just use data though, so that would then be free.

Explanation

MMS aren't included in goodybags. You can send pictures with other apps that just use data though, so that would then be free.

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15. Narol wants to change his SIM PIN1 code from 5555 to 9876. What does he need to dial to do it?

You need to dial **04*oldpin*newpin*newpin# to change it, simples. This is different to SIM Pin2 though, but it's easy enough to search if you need to remember it in future.

Explanation

You need to dial **04*oldpin*newpin*newpin# to change it, simples. This is different to SIM Pin2 though, but it's easy enough to search if you need to remember it in future.

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16. Recap question: It's ok to tether as long as a goodybag doesn't have _________ data. (9 letters)

Tethering refers to the process of using a mobile device as a modem to connect another device, such as a laptop, to the internet. When tethering, the amount of data used is important, as it can quickly deplete the data allowance of a goodybag or mobile plan. Therefore, it is not okay to tether if a goodybag has unlimited data, as there is no limit to the amount of data that can be used.

Explanation

Tethering refers to the process of using a mobile device as a modem to connect another device, such as a laptop, to the internet. When tethering, the amount of data used is important, as it can quickly deplete the data allowance of a goodybag or mobile plan. Therefore, it is not okay to tether if a goodybag has unlimited data, as there is no limit to the amount of data that can be used.

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18. Narol wants to change his SIM PIN2 code from 4536 to 0102. What does he need to dial to do it?

You need to dial **042*oldpin*newpin*newpin# to change it, simples. This is different to SIM Pin1 though, but it's easy enough to search if you need to remember it in future.

Explanation

You need to dial **042*oldpin*newpin*newpin# to change it, simples. This is different to SIM Pin1 though, but it's easy enough to search if you need to remember it in future.

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19. Varol wants to set up a call divert so that calls are sent somewhere else if she doesn't answer the phone. How does she do this? She wants them diverted to 07777 999 999.

To set up a call divert, Varol needs to enter the code **61*07777999999# on her phone. This code activates the call divert feature and directs incoming calls to the specified number, which in this case is 07777 999 999.

Explanation

To set up a call divert, Varol needs to enter the code **61*07777999999# on her phone. This code activates the call divert feature and directs incoming calls to the specified number, which in this case is 07777 999 999.

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20. Varol is off hiking and is expecting a call, but the area she's in doesn't have perfect reception. She wants calls diverted to Yarol's phone if she's not available. What does she dial to achieve this? She wants them diverted to 07777 999 999.

To achieve call diversion to Yarol's phone if Varol is not available, Varol needs to dial **62*07777999999# on her phone. This code activates the call forwarding feature and diverts incoming calls to the specified number, which in this case is 07777 999 999.

Explanation

To achieve call diversion to Yarol's phone if Varol is not available, Varol needs to dial **62*07777999999# on her phone. This code activates the call forwarding feature and diverts incoming calls to the specified number, which in this case is 07777 999 999.

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21. Parol is out in the sticks with his friend Larol. Parol wants to give Larol his number, but he can't remember it, what should he text to 43430 to find it out?

Remember that it's important to be clear when advising to text things to a number like 43430. Put the word 'number' in quotation marks, or bold, or something else to make it clear you're not asking them to text their number, but the word instead.

Explanation

Remember that it's important to be clear when advising to text things to a number like 43430. Put the word 'number' in quotation marks, or bold, or something else to make it clear you're not asking them to text their number, but the word instead.

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22. Zarol wants to cancel his "when busy" call divert. What does he dial to do this?

To cancel his "when busy" call divert, Zarol needs to dial #67#. This code is used to deactivate the call divert feature, specifically for the "when busy" condition. By dialing this code, Zarol will disable the call divert setting and incoming calls will no longer be diverted when he is busy.

Explanation

To cancel his "when busy" call divert, Zarol needs to dial #67#. This code is used to deactivate the call divert feature, specifically for the "when busy" condition. By dialing this code, Zarol will disable the call divert setting and incoming calls will no longer be diverted when he is busy.

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23. Yarol wants to cancel the call waiting feature on his phone. What does he dial to do this?

To cancel the call waiting feature on his phone, Yarol needs to dial #43#. This code is typically used to deactivate the call waiting service. By dialing this number, Yarol will disable the feature and no longer receive notifications or be able to switch between calls while on a call.

Explanation

To cancel the call waiting feature on his phone, Yarol needs to dial #43#. This code is typically used to deactivate the call waiting service. By dialing this number, Yarol will disable the feature and no longer receive notifications or be able to switch between calls while on a call.

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25. Recap question: Supreme Grand Chancellor of The Highest Order of Bequeathed Mugwumps, Marol the Fourth wants to ring his buddy in China. How much will it cost him per minute to call a landline? Just put the number of pence as your answer. If it was £1.24 just put 124.

International call costs recently change (for the better) so make sure that you're advising the correct amount.

Explanation

International call costs recently change (for the better) so make sure that you're advising the correct amount.

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27. Darol wants to know the IMEI of his phone. He has the phone in front of him. What's the quickest way for him to find out?

Dial *#06#

Ask an agent

Go and dig out the old box for his phone

Well, maybe if he had the box in front of him too that would be quicker, but stop being such as smart Alec.

Explanation

Well, maybe if he had the box in front of him too that would be quicker, but stop being such as smart Alec.

28. Recap question: How long does it take your goodybag to be put on your account after purchasing?

A couple of minutes

Up to 24 hours

Up to 48 hours

If your goodybag isn't on your account after a few minutes you should contact an agent.

Explanation

If your goodybag isn't on your account after a few minutes you should contact an agent.

29. Recap question: There has been a coup in the Grand Chancellery of The Highest Order of Bequeathed Mugwumps and Assistant Grand Supreme Beekeeper Marol the Twenty Ninth needs to urgently contact Acting High Apprentice Hedge Trimmer Marol the Forty Third. Marol the Forty Third is in Macedonia, how much will it cost to text him? Just put the number of pence as your answer. If it was £1.24 just put 124.

International costs recently change (for the better) so make sure that you're advising the correct amount.

Explanation

International costs recently change (for the better) so make sure that you're advising the correct amount.

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30. Recap question: Oarol is trying to get her MMS to send. She's already made sure her settings are fine, what is the most likely reason for them failing to send?

She doesn't have any credit

Her goodybag has run out of MMS allowance

Her smurf array need to be rejiggled.

So, what do you think about my name choices in this quiz? Oh you like them? Well thank you very much.

Explanation

So, what do you think about my name choices in this quiz? Oh you like them? Well thank you very much.

31. How do you change the number of seconds your phone rings before going to voicemail?

You can't

Dial **61*443 *10*amount of seconds# and ring it.

Ask an agent

Go to giff.ly/ringertime

To change the number of seconds your phone rings before going to voicemail, you need to dial **61*443 *10*amount of seconds# and ring it. This code allows you to adjust the amount of time your phone rings before diverting the call to voicemail.

Explanation

To change the number of seconds your phone rings before going to voicemail, you need to dial **61*443 *10*amount of seconds# and ring it. This code allows you to adjust the amount of time your phone rings before diverting the call to voicemail.

32. Recap question: Tarol is tethering. He's on a £10 goodybag. Is this kosher?

Yep

Nope

It's perfectly fine to tether if he's on a £10 goodybag. As long as you don't have an unlimited data goodybag then you can tether.

Explanation

It's perfectly fine to tether if he's on a £10 goodybag. As long as you don't have an unlimited data goodybag then you can tether.

33. Recap question: Sarol bought a goodybag 30 minutes ago, but it's not on his account yet. What should he do?

Sit tight, it can take up to 24 hours

Contact an agent

Ask an educator

Try buying another goodybag

A goodybag should be put on your account more or less instantly. If it hasn't then you should contact an agent.

Explanation

A goodybag should be put on your account more or less instantly. If it hasn't then you should contact an agent.

34. Recap question: It takes up to 24 hours for a goodybag to be applied to your account after purchase.

True

False

False, if it takes more than a couple of minutes then contact an agent.

Explanation

False, if it takes more than a couple of minutes then contact an agent.

35. Which number do you have to dial to get your voicemail?

443

433

444

4343

To access your voicemail, you need to dial the number 443.

Explanation

To access your voicemail, you need to dial the number 443.

36. Recap question: Will texting "settings" to 43430 help solve a problem with texts?

No

Yes

Nope. Settings only affect internet and MMS services.

Explanation

Nope. Settings only affect internet and MMS services.

37. Carol turned her voicemail off, but now she wants to turn it back on. How does she do this?

Dial 1626

Dial 1626 and then press 1

Dial 1616

Regiggle the smurf array, perform a hard reset and add 2 kronks

To turn her voicemail back on, Carol needs to dial 1616.

Explanation

To turn her voicemail back on, Carol needs to dial 1616.

38. Which of these short codes are used for tinkering with your voicemail? Tick all that apply.

1616

1626

43430

#67#

3636

*100*7#

"Tinker" is such a perfect word. I should use it more often.

Explanation

"Tinker" is such a perfect word. I should use it more often.

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39. What do you need to dial to change your SIM PIN1?

**04*oldpin*newpin*newpin#

**042*oldpin*newpin*newpin#

**024*oldpin*newpin*newpin#

**034*oldpin*newpin*newpin#

**04*oldpin*oldpin*newpin#

SIM PIN1 is different to SIM PIN2, so make sure you're giving the right one. Make sure to look it up before advising it.

Explanation

SIM PIN1 is different to SIM PIN2, so make sure you're giving the right one. Make sure to look it up before advising it.

40. You have to dial 433 to access your voicemail

True

False

Whoops, it's actually 443.

Explanation

Whoops, it's actually 443.

41. Recap question: Oarol is trying to send an MMS to her friend, but it's not working. Which of the following could be the reason why it's not sending? Tick all that apply.

She doesn't have enough credit

Her phone settings aren't correct

There isn't enough reception near her

Her goodybag has expired

The dingy field is misaligned

Texts cost 16p to send, they're not included in any goodybags. you also need the correct settings installed.

Explanation

Texts cost 16p to send, they're not included in any goodybags. you also need the correct settings installed.

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42. Recap question: Which of these options will not be helpful in solving Tarol's problem? Tarol: My phone won't send texts. What should I do?

Manually update your settings

Check the masts in your area. Go to giff.ly/ggservice and see if there is a problem.

Try a manual roam

Try turning your phone on and off again

Problems with settings will only cause problems with internet services and MMS. You should never advise someone to check their settings if they have a problem with anything else, including calls and texts.

Explanation

Problems with settings will only cause problems with internet services and MMS. You should never advise someone to check their settings if they have a problem with anything else, including calls and texts.

43. You can find out the IMEI of your phone by dialing #06#

True

False

Close, but it's actually *#06#. Sorry, that was a bit sneaky :)

Explanation

Close, but it's actually *#06#. Sorry, that was a bit sneaky :)

44. Recap question: Which of these options is it ok for Tarol to tether on? Tick all that apply.

£10 3G goodybag

PAYG credit

£18 3G goodybag

£15 4G goodybag

£12.50 gigabag