Cc_directv - Rio Resend All Authorizations
10 Questions
| Total Attempts: 131
.jpg "Cc_directv - Rio Resend All Authorizations - Quiz")
This is an assessment to ensure comprehension and understanding of the "DirecTV - RIO Resend All Authorizations" Course.
Questions and Answers
- 1."Resend All Authorizations" is also referred to informally as "Sending a Hit" to a STB.
- A.
True
- B.
False
- 2.You can only send a "Hit" to a STB via RIO.
- A.
True
- B.
False
- 3.Complete the following script to read to customers prior to sending a "Hit" to a STB: I’m going to resend the programming information to your receiver. Hold on just a moment. To make sure the command goes through, ________ touch your remote or TV until I finish.
- A.
Please
- B.
You can
- C.
Do not
- 4.A Showroom or Comp(Complimentary) account always needs to have a "Hit" sent via the DirecTV DWS using the correct Properties PID number.
- A.
True
- B.
False
- 5.Customer accounts are to always have "Hits" sent using:
- A.
DTV DWS
- B.
Enlighten
- C.
RIO
- 6.Always be sure to highlight the correct receiver in Yellow before sending a "Hit" to a STB.
- A.
True
- B.
False
- 7.The Receiver Access Card must be in an ACTV (Active) status to complete the "Hit" action.
- A.
True
- B.
False
- 8.RIO only allows one "Resend" action every ____ minutes.
- A.
2
- B.
3
- C.
4
- D.
5
- 9.The "Primary" STB mirrors programming and services to all Secondary STBs.
- A.
True
- B.
False
- 10.
What Access Card on what Receiver are we sending a "Hit" to below?- A.
002213985308 - R16
- B.
002083176913 - HR24
- C.
002083176871 - HR24
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