Cc_directv - Rio Resend All Authorizations

10 Questions | Total Attempts: 126

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Cc_directv - Rio Resend All Authorizations

This is an assessment to ensure comprehension and understanding of the "DirecTV - RIO Resend All Authorizations" Course.


Questions and Answers
  • 1. 
    "Resend All Authorizations" is also referred to informally as "Sending a Hit" to a STB.
    • A. 

      True

    • B. 

      False

  • 2. 
    You can only send a "Hit" to a STB via RIO.
    • A. 

      True

    • B. 

      False

  • 3. 
    Complete the following script to read to customers prior to sending a "Hit" to a STB: I’m going to resend the programming information to your receiver. Hold on just a moment. To make sure the command goes through, ________  touch your remote or TV until I finish.
    • A. 

      Please

    • B. 

      You can

    • C. 

      Do not

  • 4. 
    A Showroom or Comp(Complimentary) account always needs to have a "Hit" sent via the DirecTV DWS using the correct Properties PID number.
    • A. 

      True

    • B. 

      False

  • 5. 
    Customer accounts are to always have "Hits" sent using:
    • A. 

      DTV DWS

    • B. 

      Enlighten

    • C. 

      RIO

  • 6. 
    Always be sure to highlight the correct receiver in Yellow before sending a "Hit" to a STB.
    • A. 

      True

    • B. 

      False

  • 7. 
    The Receiver Access Card must be in an ACTV (Active) status to complete the "Hit" action.
    • A. 

      True

    • B. 

      False

  • 8. 
    RIO only allows one "Resend" action every ____ minutes.
    • A. 

      2

    • B. 

      3

    • C. 

      4

    • D. 

      5

  • 9. 
    The "Primary" STB mirrors programming and services to all Secondary STBs.
    • A. 

      True

    • B. 

      False

  • 10. 
    What Access Card on what Receiver are we sending a "Hit" to below?
    • A. 

      002213985308 - R16

    • B. 

      002083176913 - HR24

    • C. 

      002083176871 - HR24

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