AODA Customer Service Training And Awareness Quiz

25 Questions | Total Attempts: 1285

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AODA Customer Service Training And Awareness Quiz

Purpose: This quiz will help you to evaluate any misconceptions you may have about people with disabilities


Questions and Answers
  • 1. 
    A positive attitude is important when meeting or helping a person with a disability.
             
    • A. 

      True

    • B. 

      False

  • 2. 
    Generally, people see the disability first and the person second.
             
    • A. 

      True

    • B. 

      False

  • 3. 
    All disabilities are caused by a disease or are inherited.
             
    • A. 

      True

    • B. 

      False

  • 4. 
    People with mobility impairments do not care about how they look, and they cannot shop the way other people do. 
    • A. 

      True

    • B. 

      False

  • 5. 
    Someone who uses a power wheelchair cannot drive a motor vehicle.
             
    • A. 

      True

    • B. 

      False

  • 6. 
    If you notice someone is wearing a hearing aid, speak loudly so he or she can hear you.
             
    • A. 

      True

    • B. 

      False

  • 7. 
    When guiding a person who has vision loss, you should always take them by the arm.
             
    • A. 

      True

    • B. 

      False

  • 8. 
    Someone who is severely physically disabled cannot do anything alone.
             
    • A. 

      True

    • B. 

      False

  • 9. 
    A person who is Deaf cannot use the phone.
             
    • A. 

      True

    • B. 

      False

  • 10. 
    A person can have a disability and not be held back by it.
             
    • A. 

      True

    • B. 

      False

  • 11. 
    People who have vision loss have a better sense of hearing.
             
    • A. 

      True

    • B. 

      False

  • 12. 
    You should avoid using expressions such as “look”, “see” and “watch out” when talking to someone with vision loss. 
    • A. 

      True

    • B. 

      False

  • 13. 
    The majority of people who are Deaf or hard of hearing can speechread. 
    • A. 

      True

    • B. 

      False

  • 14. 
    If you see someone who uses a wheelchair having trouble, you should give him or her a push. 
    • A. 

      True

    • B. 

      False

  • 15. 
    Over one million Canadians have some kind of disability that makes it difficult for them to read conventional print. 
    • A. 

      True

    • B. 

      False

  • 16. 
    When a customer with a disability is in your workplace, you should always provide extra attention.
             
    • A. 

      True

    • B. 

      False

  • 17. 
    Guide dogs see colours and read signs. 
    • A. 

      True

    • B. 

      False

  • 18. 
    People who are Deaf or hard of hearing see better than everyone else. 
    • A. 

      True

    • B. 

      False

  • 19. 
    People who are Deaf, deafblind or hard of hearing cannot talk at all. 
    • A. 

      True

    • B. 

      False

  • 20. 
    People who use wheelchairs are paralysed. 
    • A. 

      True

    • B. 

      False

  • 21. 
    Mental health disability is a rare, untreatable disorder. 
    • A. 

      True

    • B. 

      False

  • 22. 
    People with learning disabilities cannot be productive. 
    • A. 

      True

    • B. 

      False

  • 23. 
    Intellectual disability is the same as mental health disability. 
    • A. 

      True

    • B. 

      False

  • 24. 
    About one in seven Ontarians has a disability. 
    • A. 

      True

    • B. 

      False

  • 25. 
    Forty-seven percent of Ontarians over the age of 65 have disabilities. 
    • A. 

      True

    • B. 

      False

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