AODA Customer Service Training And Awareness Quiz
25 Questions
| Total Attempts: 1285
Purpose: This quiz will help you to evaluate any misconceptions you may have about people with disabilities
Questions and Answers
- 1.A positive attitude is important when meeting or helping a person with a disability.
- A.
True
- B.
False
- 2.Generally, people see the disability first and the person second.
- A.
True
- B.
False
- 3.All disabilities are caused by a disease or are inherited.
- A.
True
- B.
False
- 4.People with mobility impairments do not care about how they look, and they cannot shop the way other people do.
- A.
True
- B.
False
- 5.Someone who uses a power wheelchair cannot drive a motor vehicle.
- A.
True
- B.
False
- 6.If you notice someone is wearing a hearing aid, speak loudly so he or she can hear you.
- A.
True
- B.
False
- 7.When guiding a person who has vision loss, you should always take them by the arm.
- A.
True
- B.
False
- 8.Someone who is severely physically disabled cannot do anything alone.
- A.
True
- B.
False
- 9.A person who is Deaf cannot use the phone.
- A.
True
- B.
False
- 10.A person can have a disability and not be held back by it.
- A.
True
- B.
False
- 11.People who have vision loss have a better sense of hearing.
- A.
True
- B.
False
- 12.You should avoid using expressions such as “look”, “see” and “watch out” when talking to someone with vision loss.
- A.
True
- B.
False
- 13.The majority of people who are Deaf or hard of hearing can speechread.
- A.
True
- B.
False
- 14.If you see someone who uses a wheelchair having trouble, you should give him or her a push.
- A.
True
- B.
False
- 15.Over one million Canadians have some kind of disability that makes it difficult for them to read conventional print.
- A.
True
- B.
False
- 16.When a customer with a disability is in your workplace, you should always provide extra attention.
- A.
True
- B.
False
- 17.Guide dogs see colours and read signs.
- A.
True
- B.
False
- 18.People who are Deaf or hard of hearing see better than everyone else.
- A.
True
- B.
False
- 19.People who are Deaf, deafblind or hard of hearing cannot talk at all.
- A.
True
- B.
False
- 20.People who use wheelchairs are paralysed.
- A.
True
- B.
False
- 21.Mental health disability is a rare, untreatable disorder.
- A.
True
- B.
False
- 22.People with learning disabilities cannot be productive.
- A.
True
- B.
False
- 23.Intellectual disability is the same as mental health disability.
- A.
True
- B.
False
- 24.About one in seven Ontarians has a disability.
- A.
True
- B.
False
- 25.Forty-seven percent of Ontarians over the age of 65 have disabilities.
- A.
True
- B.
False
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