AODA Customer Service Training And Awareness Quiz

25 Questions | By Veigaa | Updated: Mar 22, 2022 | Attempts: 2140

Questions

Settings

Create your own Quiz

AODA Customer Service Training And Awareness Quiz - Quiz

Purpose: This quiz will help you to evaluate any misconceptions you may have about people with disabilities

Questions and Answers

1.

A positive attitude is important when meeting or helping a person with a disability. 
- A.
  
  True
- B.
  
  False
2.

Generally, people see the disability first and the person second. 
- A.
  
  True
- B.
  
  False
3.

All disabilities are caused by a disease or are inherited. 
- A.
  
  True
- B.
  
  False
4.

People with mobility impairments do not care about how they look, and they cannot shop the way other people do.
- A.
  
  True
- B.
  
  False
5.

Someone who uses a power wheelchair cannot drive a motor vehicle. 
- A.
  
  True
- B.
  
  False
6.

If you notice someone is wearing a hearing aid, speak loudly so he or she can hear you. 
- A.
  
  True
- B.
  
  False
7.

When guiding a person who has vision loss, you should always take them by the arm. 
- A.
  
  True
- B.
  
  False
8.

Someone who is severely physically disabled cannot do anything alone. 
- A.
  
  True
- B.
  
  False
9.

A person who is Deaf cannot use the phone. 
- A.
  
  True
- B.
  
  False
10.

A person can have a disability and not be held back by it. 
- A.
  
  True
- B.
  
  False
11.

People who have vision loss have a better sense of hearing. 
- A.
  
  True
- B.
  
  False
12.

You should avoid using expressions such as “look”, “see” and “watch out” when talking to someone with vision loss.
- A.
  
  True
- B.
  
  False
13.

The majority of people who are Deaf or hard of hearing can speechread.
- A.
  
  True
- B.
  
  False
14.

If you see someone who uses a wheelchair having trouble, you should give him or her a push.
- A.
  
  True
- B.
  
  False
15.

Over one million Canadians have some kind of disability that makes it difficult for them to read conventional print.
- A.
  
  True
- B.
  
  False
16.

When a customer with a disability is in your workplace, you should always provide extra attention. 
- A.
  
  True
- B.
  
  False
17.

Guide dogs see colours and read signs.
- A.
  
  True
- B.
  
  False
18.

People who are Deaf or hard of hearing see better than everyone else.
- A.
  
  True
- B.
  
  False
19.

People who are Deaf, deafblind or hard of hearing cannot talk at all.
- A.
  
  True
- B.
  
  False
20.

People who use wheelchairs are paralysed.
- A.
  
  True
- B.
  
  False
21.

Mental health disability is a rare, untreatable disorder.
- A.
  
  True
- B.
  
  False
22.

People with learning disabilities cannot be productive.
- A.
  
  True
- B.
  
  False
23.

Intellectual disability is the same as mental health disability.
- A.
  
  True
- B.
  
  False
24.

About one in seven Ontarians has a disability.
- A.
  
  True
- B.
  
  False
25.

Forty-seven percent of Ontarians over the age of 65 have disabilities.
- A.
  
  True
- B.
  
  False