Accessibility For Ontarians With Disabilities Act (AODA) Trivia Quiz

1. Which way is best to get the attention of a person who is deaf/oral deaf/deafened/hard of hearing?

Shout at them

Touch them gently on their shoulder

Approach them in the dark, noisy area

Wave your hands

The best way to get the attention of a person who is deaf/oral deaf/deafened/hard of hearing is to touch them gently on their shoulder. This is because shouting may not be effective as they may not be able to hear, waving at them is also not effective because it might not catch their attention, and approaching them in a dark, noisy area may cause confusion and discomfort. By gently touching their shoulder, you can ensure that they are aware of your presence and can communicate with them effectively.

Explanation

The best way to get the attention of a person who is deaf/oral deaf/deafened/hard of hearing is to touch them gently on their shoulder. This is because shouting may not be effective as they may not be able to hear, waving at them is also not effective because it might not catch their attention, and approaching them in a dark, noisy area may cause confusion and discomfort. By gently touching their shoulder, you can ensure that they are aware of your presence and can communicate with them effectively.

2. The vision behind the AODA is to achieve accessibility for Ontarians with disabilities by 2025.

True

False

The statement is true. The AODA was enacted in 2005 with the goal of creating a fully accessible Ontario by 2025, ensuring that people with disabilities have equal opportunities to participate in all aspects of society. The act sets out various accessibility standards that organizations must follow to remove barriers and improve accessibility in areas such as customer service, employment, information and communications, transportation, and the built environment.

Explanation

The statement is true. The AODA was enacted in 2005 with the goal of creating a fully accessible Ontario by 2025, ensuring that people with disabilities have equal opportunities to participate in all aspects of society. The act sets out various accessibility standards that organizations must follow to remove barriers and improve accessibility in areas such as customer service, employment, information and communications, transportation, and the built environment.

3. Canada's population is aging, so the number of people with disabilities is likely to increase in the next 20 years.

True

False

As Canada's population continues to age, it is expected that the number of people with disabilities will increase in the next 20 years. This is because older individuals are more prone to developing disabilities and age-related health conditions. With a larger elderly population, there will likely be a corresponding rise in the number of people living with disabilities.

Explanation

As Canada's population continues to age, it is expected that the number of people with disabilities will increase in the next 20 years. This is because older individuals are more prone to developing disabilities and age-related health conditions. With a larger elderly population, there will likely be a corresponding rise in the number of people living with disabilities.

4. Which of the following is the best way to interact and communicate with a person who has a physical disability or a disability affecting their mobility?

Assume they need help to get around.

Once they are comfortable, move their assistive device out of the way.

If helping them, it is ok to leave them in an uncomfortable or awkward position, for example, facing a wall.

Ask before you help. People with physical disabilities often have their own ways of doing things.

The best way to interact and communicate with a person who has a physical disability or a disability affecting their mobility is to ask before you help. This is because people with physical disabilities often have their own ways of doing things and may not need or want assistance. It is important to respect their independence and autonomy by allowing them to communicate their needs and preferences.

Explanation

The best way to interact and communicate with a person who has a physical disability or a disability affecting their mobility is to ask before you help. This is because people with physical disabilities often have their own ways of doing things and may not need or want assistance. It is important to respect their independence and autonomy by allowing them to communicate their needs and preferences.

5. When you are dealing with a customer with a disability and are unsure if they need help, you should

Go ahead and help them – if they don’t like it, they’ll say so.

Ignore them until you have time for them. Serve the easiest customers first.

Always serve customers with disabilities away from other customers.

Ask, "May I help you?"

When dealing with a customer with a disability and being unsure if they need assistance, it is important to ask, "May I help you?" This approach respects the customer's autonomy and allows them to communicate their needs or preferences. Assuming that they need help without asking may be perceived as patronizing or intrusive. By asking for their permission, it shows respect and gives the customer the opportunity to accept or decline assistance based on their individual needs and preferences.

Explanation

When dealing with a customer with a disability and being unsure if they need assistance, it is important to ask, "May I help you?" This approach respects the customer's autonomy and allows them to communicate their needs or preferences. Assuming that they need help without asking may be perceived as patronizing or intrusive. By asking for their permission, it shows respect and gives the customer the opportunity to accept or decline assistance based on their individual needs and preferences.

6. The best way to communicate with someone with an intellectual/developmental disability is to:

Exaggerate speech and gestures

Assume they understand what you are saying

Use clear, simple language and give them time to respond

Speak quickly and use complex language

The best way to communicate with someone with an intellectual/developmental disability is to use clear, simple language. This means using simple and clear words, avoiding jargon or complex terms, and speaking at a slower pace if necessary. By using plain language, it helps to ensure that the person can understand and process the information being communicated effectively. It promotes better comprehension and reduces confusion or frustration that may arise from using exaggerated speech or assuming they understand what is being said.

Explanation

The best way to communicate with someone with an intellectual/developmental disability is to use clear, simple language. This means using simple and clear words, avoiding jargon or complex terms, and speaking at a slower pace if necessary. By using plain language, it helps to ensure that the person can understand and process the information being communicated effectively. It promotes better comprehension and reduces confusion or frustration that may arise from using exaggerated speech or assuming they understand what is being said.

7. Which statement about customers with disabilities is true?

Their disability might affect how they interact with you, and it might not.

They all use assistive devices like a wheelchair or a hearing aid.

Their disability affetcs them with the same severity at all times.

All people with the same disability are affected in the same way.

The statement that says "Their disability might affect how they interact with you, and it might not" is true. Disabilities can vary greatly from person to person, and the impact on their interactions can also vary. Some individuals with disabilities may require certain accommodations or assistive devices, while others may not. It is important to approach each individual with disabilities on a case-by-case basis and not make assumptions about their abilities or limitations.

Explanation

The statement that says "Their disability might affect how they interact with you, and it might not" is true. Disabilities can vary greatly from person to person, and the impact on their interactions can also vary. Some individuals with disabilities may require certain accommodations or assistive devices, while others may not. It is important to approach each individual with disabilities on a case-by-case basis and not make assumptions about their abilities or limitations.

8. Devices such as a keyboard, pen and paper, pointing devices, and automatic door openers can make communication with a person with a disability more difficult.

True

False

The statement is false because devices such as a keyboard, pen and paper, pointing devices, and automatic door openers actually make communication with a person with a disability easier, not more difficult. These devices are designed to assist individuals with disabilities in effectively communicating and interacting with their environment.

Explanation

The statement is false because devices such as a keyboard, pen and paper, pointing devices, and automatic door openers actually make communication with a person with a disability easier, not more difficult. These devices are designed to assist individuals with disabilities in effectively communicating and interacting with their environment.

9. The Accessibility for Ontarians with Disabilities Act was passed in what year?

2001

2009

2005

2003

The correct answer is 2005. The Accessibility for Ontarians with Disabilities Act was passed in 2005 to improve accessibility for people with disabilities in Ontario, Canada. This legislation aims to create a barrier-free province by setting standards for accessibility in areas such as customer service, employment, transportation, and information and communications. It also establishes requirements for organizations to develop accessibility plans and provide training on accessibility.

Explanation

The correct answer is 2005. The Accessibility for Ontarians with Disabilities Act was passed in 2005 to improve accessibility for people with disabilities in Ontario, Canada. This legislation aims to create a barrier-free province by setting standards for accessibility in areas such as customer service, employment, transportation, and information and communications. It also establishes requirements for organizations to develop accessibility plans and provide training on accessibility.

10. Which of the following statements is always true?

Older people are all hard of hearing.

Avoid touching a service animal without permission.

Support people are paid employees of customers with disabilities.

People who are blind cannot see anything.

The statement "Avoid touching a service animal without permission" is always true because service animals are working animals that are trained to assist individuals with disabilities. They are not pets and should not be distracted or touched without the owner's permission. This is important to ensure the safety and well-being of both the service animal and the person it is assisting.

Explanation

The statement "Avoid touching a service animal without permission" is always true because service animals are working animals that are trained to assist individuals with disabilities. They are not pets and should not be distracted or touched without the owner's permission. This is important to ensure the safety and well-being of both the service animal and the person it is assisting.