Aoda Post Training Test
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- 1.The Accessibility for Ontarians with Disabilities Act was passed in what year?
- A.
2001
- B.
2009
- C.
2005
- D.
2003
- 2.True or False: Devices such as a keyboard, pen and paper, pointing devices and automatic door openers can make communication with a person with a disability more difficult
- A.
True
- B.
False
- 3.Which way is best to get the attention of a person who is deaf/oral deaf/deadened/hard of hearing?
- A.
Shout at them
- B.
Touch them gently on their shoulder
- C.
Approach them in a dark, noisey area
- 4.The vision behind the AODA is to achieve accessibility for Ontarians with disabilities by 2025
- A.
True
- B.
False
- 5.When you are dealing with a customer with a disability and are unsure if they need help, you should
- A.
Go ahead and help them – if they don’t like it, they’ll say so.
- B.
Ignore thenm until you have time for them. Serve the easiest customers first.
- C.
Always serve customers with disabilities away from other customers.
- D.
Ask "May I help you?"
- 6.Which of the following is the best way to interact and communicate with a person who has a physical disability or a disability affecting their mobility?
- A.
Assume they need help to get around
- B.
Once they are comfortable, move their assistive device out of the way
- C.
If helping them, it is ok to leave them in an uncomfortable or awkward position for example facing a wall
- D.
Ask before you help. People with physical disabilities often have their own ways of doing things
- 7.Which of the following statements is always true?
- A.
Older people are all hard of hearing
- B.
Avoid touching a service animal without permission
- C.
Support people are paid employees of customers with disabilities.
- D.
People who are blind cannot see anything
- 8.Which statement about customers with disabilities is true?
- A.
Their disability might affect how they interact with you and it might not
- B.
They all use assistive devices like a wheelchair or a hearing aid
- C.
Their disability affetcs them with the same severity at all times
- D.
All people with the same disability are affected in the same way
- 9.The best way to communicate with someone with an intellectual/developmental disability is to
- A.
Exaggerate speech and gestures
- B.
Assume they understand what you are saying
- C.
Use plain language
- 10.True or False : Canada ’s population is aging, so the number of people with disabilities is likely to increase in the next 20 years
- A.
True
- B.
False
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