Shout at them
Touch them gently on their shoulder
Approach them in a dark, noisey area
Go ahead and help them – if they don’t like it, they’ll say so.
Ignore thenm until you have time for them. Serve the easiest customers first.
Always serve customers with disabilities away from other customers.
Ask "May I help you?"
Assume they need help to get around
Once they are comfortable, move their assistive device out of the way
If helping them, it is ok to leave them in an uncomfortable or awkward position for example facing a wall
Ask before you help. People with physical disabilities often have their own ways of doing things
Older people are all hard of hearing
Avoid touching a service animal without permission
Support people are paid employees of customers with disabilities.
People who are blind cannot see anything
Their disability might affect how they interact with you and it might not
They all use assistive devices like a wheelchair or a hearing aid
Their disability affetcs them with the same severity at all times
All people with the same disability are affected in the same way
Exaggerate speech and gestures
Assume they understand what you are saying
Use plain language