AODA Post Training Test

10 Questions

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Training Quizzes & Trivia

Questions and Answers
  • 1. 
    The Accessibility for Ontarians with Disabilities Act was passed in what year?
    • A. 

      2001

    • B. 

      2009

    • C. 

      2005

    • D. 

      2003

  • 2. 
    True or False: Devices such as a keyboard, pen and paper, pointing devices and automatic door openers can make communication with a person with a disability more difficult
    • A. 

      True

    • B. 

      False

  • 3. 
    Which way is best to get the attention of a person who is deaf/oral deaf/deadened/hard of hearing?
    • A. 

      Shout at them

    • B. 

      Touch them gently on their shoulder

    • C. 

      Approach them in a dark, noisey area

  • 4. 
    The vision behind the AODA is to achieve accessibility for Ontarians with disabilities by 2025
    • A. 

      True

    • B. 

      False

  • 5. 
    When you are dealing with a customer with a disability and are unsure if they need help, you should
    • A. 

      Go ahead and help them – if they don’t like it, they’ll say so.

    • B. 

      Ignore thenm until you have time for them. Serve the easiest customers first.

    • C. 

      Always serve customers with disabilities away from other customers.

    • D. 

      Ask "May I help you?"

  • 6. 
    Which of the following is the best way to interact and communicate with a person who has a physical disability or a disability affecting their mobility?
    • A. 

      Assume they need help to get around

    • B. 

      Once they are comfortable, move their assistive device out of the way

    • C. 

      If helping them, it is ok to leave them in an uncomfortable or awkward position for example facing a wall

    • D. 

      Ask before you help. People with physical disabilities often have their own ways of doing things

  • 7. 
    Which of the following statements is always true?
    • A. 

      Older people are all hard of hearing

    • B. 

      Avoid touching a service animal without permission

    • C. 

      Support people are paid employees of customers with disabilities.

    • D. 

      People who are blind cannot see anything

  • 8. 
    Which statement about customers with disabilities is true?
    • A. 

      Their disability might affect how they interact with you and it might not

    • B. 

      They all use assistive devices like a wheelchair or a hearing aid

    • C. 

      Their disability affetcs them with the same severity at all times

    • D. 

      All people with the same disability are affected in the same way

  • 9. 
    The best way to communicate with someone with an intellectual/developmental disability is to
    • A. 

      Exaggerate speech and gestures

    • B. 

      Assume they understand what you are saying

    • C. 

      Use plain language

  • 10. 
    True or False : Canada ’s population is aging, so the number of people with disabilities is likely to increase in the next 20 years
    • A. 

      True

    • B. 

      False