Speaking a foreign language
Nothing, It is the customers’ responsibility to get in touch with the right person.
Tell the customer you can forward the complaint to the Chief Operating Officer and record their contact information.
Encourage the customer to email, call or write to the Chief Operating Officer.
Tell them to forward the complaint to the Accessibility Directorate of Ontario.
Speak directly to your customer, not to their support person or companion.
Grab the arm of your customer with vision loss and pull them to where they have to go.
If your customer uses a hearing aid, reduce background noise or move to a quieter area.
Ask your customer to repeat information if you didn’t understand the first time.
When the power goes out in the building.
When there is a strike by employees.
When the office is closed for renovations.
When the owner is on vacation.