Ultimate Trivia Quiz on AODA Customer Service Training! There are a lot of people living with disabilities, and there are some things that a customer service agent will be expected to clarify some facts to them. The quiz below will help you review what you learned from the training you have undergone. Do give it a shot and see what you may have forgotten.
Dyslexia
Speaking a foreign language
Multiple Sclerosis
Arthritis
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True
False
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False
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False
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Speak directly to your customer, not to their support person or companion.
Grab the arm of your customer with vision loss and pull them to where they have to go.
If your customer uses a hearing aid, reduce background noise or move to a quieter area.
Ask your customer to repeat information if you didn’t understand the first time.
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False
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Attitude
Systemic
Structural
Policy
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When the power goes out in the building.
When there is a strike by employees.
When the office is closed for renovations.
When the owner is on vacation.
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Nothing, It is the customers’ responsibility to get in touch with the right person.
Tell the customer you can forward the complaint to the Chief Operating Officer and record their contact information.
Encourage the customer to email, call or write to the Chief Operating Officer.
Tell them to forward the complaint to the Accessibility Directorate of Ontario.
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