Accessibility For Ontarians With Disabilities Act (AODA)

2.

The objective of the AODA is that every business:

Provides goods and services that are accessible to customers with all types of disabilities
Be prepared to accept all types of animals
Accept support people at no extra charge
Take immediate action to any customer complaints

Correct Answer

A. Provides goods and services that are accessible to customers with all types of disabilities

Explanation

The objective of the AODA is to ensure that every business provides goods and services that can be accessed by customers with all types of disabilities. This means that businesses should make their products, services, and facilities accessible to individuals with disabilities, such as providing ramps or elevators for wheelchair users, offering alternative formats for individuals with visual impairments, or providing sign language interpreters for individuals who are deaf or hard of hearing. By doing so, businesses can create an inclusive and equal opportunity environment for all customers, regardless of their disabilities.

Rate this question:

3.

The vision behind the AODA is to achieve accessibility for Ontarians with disabilities by 2025.

True
False

Correct Answer

A. True

Explanation

The explanation for the correct answer is that the vision behind the AODA (Accessibility for Ontarians with Disabilities Act) is indeed to achieve accessibility for Ontarians with disabilities by 2025. This legislation aims to create a more inclusive and accessible society by setting standards and requirements for organizations to follow in order to remove barriers and provide equal access to goods, services, facilities, employment, and more for individuals with disabilities. The goal is to ensure that all Ontarians, regardless of their disabilities, can fully participate in all aspects of life.

Rate this question:

4.

The term 'disability' only applies to people who use wheelchairs.

True
False

Correct Answer

A. False

Explanation

The statement is false because the term 'disability' does not only apply to people who use wheelchairs. Disability is a broader term that encompasses various physical, sensory, cognitive, and intellectual impairments that can affect a person's daily activities and participation in society. Wheelchair use is just one possible manifestation of disability, but there are many other conditions and limitations that can be considered disabilities, such as visual or hearing impairments, learning disabilities, mental health conditions, and chronic illnesses.

Rate this question:

5.

Employees do not have a responsibility to let their manager know what their disability related needs are if they have any.

True
False

Correct Answer

A. False

Explanation

Employees do have a responsibility to let their manager know about their disability-related needs if they have any. This is important for the manager to be able to provide appropriate accommodations and support to the employee. By communicating their needs, employees can ensure that their work environment is inclusive and conducive to their productivity and well-being. Failure to disclose such needs may hinder the employee's ability to perform their job effectively and could potentially violate their rights under disability discrimination laws.

Rate this question:

6.

Undue hardship is the legal limit of the duty to accommodate. It refers to situations where severe negative effects outweigh the benefit of providing accommodation. What are the three factors used to determine undue hardship?

Cost, size of the organization, and health and safety
Cost, external funding sources, and health and safety
Cost, opinions of employees, and the organization's policies

Correct Answer

A. Cost, external funding sources, and health and safety

Explanation

The three factors used to determine undue hardship are cost, external funding sources, and health and safety. Cost refers to the financial burden that providing accommodation would place on the organization. External funding sources consider whether there are any available funds or resources from outside the organization that could be used to cover the costs of accommodation. Health and safety refer to the potential risks or hazards that may arise from providing accommodation and whether they can be adequately mitigated. These factors are used to assess whether the negative effects and costs of accommodation outweigh the benefits.

Rate this question:

7.

Avoiding someone because of their disability is a barrier in attitude.

True
False

Correct Answer

A. True

Explanation

Avoiding someone because of their disability is considered a barrier in attitude because it reflects a negative and discriminatory mindset towards individuals with disabilities. It perpetuates stereotypes and prejudices, creating a barrier that hinders inclusion and equal opportunities for people with disabilities. By avoiding someone based on their disability, one is displaying a lack of understanding, empathy, and acceptance, which goes against the principles of inclusivity and equality.

Rate this question:

8.

The best way to communicate with someone with an intellectual/developmental disability is to:

Exaggerate speech and gestures
Assume they understand what you are saying
Use plain language
All of the above

Correct Answer

A. Use plain language

Explanation

Using plain language is the best way to communicate with someone with an intellectual/developmental disability. This means using simple and clear language, avoiding jargon or complex terms, and speaking in a calm and patient manner. Exaggerating speech and gestures can be confusing and patronizing, while assuming they understand what you are saying may lead to miscommunication. Therefore, using plain language ensures effective communication and understanding between both parties.

Rate this question:

9.

Which of the following is a requirement of the Customer Service Standard? Choose the best response.

Set up policies on providing accessible customer service to people with disabilities.
Provide accessible customer service training to all employees.
Have a process for receiving feedback about the way our Company provides customer service to people with disabilities.
All of the above.

Correct Answer

A. All of the above.

Explanation

The correct answer is "All of the above." This is because all three options listed are requirements of the Customer Service Standard. The standard requires setting up policies on providing accessible customer service to people with disabilities, providing accessible customer service training to all employees, and having a process for receiving feedback about the way the company provides customer service to people with disabilities. Therefore, all of these requirements must be met.

Rate this question:

10.

Which of the following should you NOT do when interacting with a customer who uses an assistive device, a service animal, or a support person?

Speak directly to the customer.
Pet a guide dog because he's so cute and you love animals.
Request permission to move the person's wheelchair.
All of the above.

Correct Answer

A. Pet a guide dog because he's so cute and you love animals.

Explanation

When interacting with a customer who uses an assistive device, a service animal, or a support person, it is important to treat them with respect and dignity. Speaking directly to the customer is an appropriate and respectful way to communicate. However, petting a guide dog without permission is not appropriate as it can distract the animal from its duties and potentially put the customer at risk. Requesting permission to move the person's wheelchair is also not recommended as it is important to respect their personal space and autonomy. Therefore, the correct answer is "Pet a guide dog because he's so cute and you love animals."

Rate this question:

Accessibility For Ontarians With Disabilities Act (AODA)

What does the AODA stand for?

Quiz Preview

The objective of the AODA is that every business:

The vision behind the AODA is to achieve accessibility for Ontarians with disabilities by 2025.

The term 'disability' only applies to people who use wheelchairs.

Employees do not have a responsibility to let their manager know what their disability related needs are if they have any.

Undue hardship is the legal limit of the duty to accommodate. It refers to situations where severe negative effects outweigh the benefit of providing accommodation. What are the three factors used to determine undue hardship?

Avoiding someone because of their disability is a barrier in attitude.

The best way to communicate with someone with an intellectual/developmental disability is to:

Which of the following is a requirement of the Customer Service Standard? Choose the best response.

Which of the following should you NOT do when interacting with a customer who uses an assistive device, a service animal, or a support person?