CDC 2T251 Volume 3

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Quizzes Created: 1 | Total Attempts: 343

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(401) What are the two types of customers?
- Internal and external.
- Proximal and distant.
- Verbal and nonverbal.
- Outbound and inbound.

About This Quiz

This CDC 2T251 Volume 3 quiz assesses key customer service skills, focusing on internal and external customer types, listening, empathy, and handling of angry customers. It's designed to enhance understanding and application of effective communication strategies in professional settings.

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2.

(401) What can you do for your passengers to show you were listening and make sure you understood what they said to you?
- Communicate verbally.
- Paraphrase what they said.
- Plan what you are going to say next.
- Brief them on what will happen next.
Correct Answer

A. Paraphrase what they said.

Explanation

Paraphrasing what the passengers said is a way to show that you were actively listening and understood their message. It involves restating their words or summarizing their message in your own words, which allows you to clarify any misunderstandings and ensure that you have correctly interpreted their meaning. This demonstrates your attentiveness and empathy towards the passengers' concerns or requests.

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3.

(401) What term is used to describe understanding the situation from the customer’s perspective?
- Accountability.
- Reliability.
- Feedback.
- Empathy.
Correct Answer

A. Empathy.

Explanation

Empathy is the term used to describe understanding the situation from the customer's perspective. It refers to the ability to put oneself in the customer's shoes, understand their emotions, and respond with compassion and understanding. Empathy is essential in customer service as it helps to build trust, enhance communication, and provide personalized solutions that meet the customer's needs and expectations.

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4.

(402) What is the first step in briefing passengers?
- Ensure they have all been downloaded from the aircraft and have secured all of their hand- carried items.
- Prepare so you know exactly which information you need to brief them about the subject.
- Ask to see their travel documents.
- Ask if they have any questions.
Correct Answer

A. Prepare so you know exactly which information you need to brief them about the subject.

Explanation

The first step in briefing passengers is to prepare so that you know exactly which information you need to brief them about the subject. This involves familiarizing yourself with the necessary information and ensuring that you have a clear understanding of what needs to be conveyed to the passengers. By preparing in advance, you can effectively communicate the relevant information to the passengers and address any questions or concerns they may have.

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5.

(402) When briefing passengers, if they have questions and you do not know the answer, what should you do?
- After attempting to look up the information, give your best educated guess.
- Refer them to the regulation that governs their travel.
- Provide them with the passenger terminal website.
- Seek help from your supervisor.
Correct Answer

A. Seek help from your supervisor.

Explanation

When briefing passengers and faced with questions you do not know the answer to, it is best to seek help from your supervisor. This ensures that accurate and reliable information is provided to the passengers.

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6.

(407) If a space-available passenger is not present for a roll call, you should
- Remove the passenger’s name from the space-available register.
- Skip the passenger’s name and continue with the selection process.
- Mark the passenger as not present on the space-available standby listing.
- Pull the passenger’s AMC Form 140 from the station file and call the passenger.
Correct Answer

A. Skip the passenger’s name and continue with the selection process.

Explanation

If a space-available passenger is not present for a roll call, the correct action to take is to skip the passenger's name and continue with the selection process. This means that the passenger will not be considered for the available space on the flight and the selection process will move on to the next passenger on the list.

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7.

(406) When a passenger is too large to be safely restrained in a single aircraft seat using a single seatbelt, handle him or her as you would
- A distinguished visitor.
- A Phoenix Raven passenger.
- A disabled passenger.
- An AMC mission mobility observer (MMO).
Correct Answer

A. A disabled passenger.

Explanation

The correct answer is a disabled passenger. When a passenger is too large to be safely restrained in a single aircraft seat using a single seatbelt, they are considered disabled in terms of their ability to fit and be secured in a regular seat. Handling them as a disabled passenger means providing them with appropriate accommodations and assistance to ensure their safety and comfort during the flight.

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8.

(412) You are checking in baggage for a passenger traveling on emergency leave, which Air Mobility Command (AMC) baggage tag strap should you attach to that passenger’s bags?
- AMC Form 20–DV.
- AMC Form 20–EL.
- AMC Form 20–OB.
- AMC Form 20S–R.
Correct Answer

A. AMC Form 20–EL.

Explanation

The correct answer is AMC Form 20-EL. This form is specifically designed for passengers traveling on emergency leave. Attaching the AMC Form 20-EL baggage tag strap ensures that the bags are properly identified and handled according to the appropriate procedures for emergency leave travelers.

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9.

(413) If a passenger has just reported a mishandled bag to you but cannot provide the boarding pass or baggage claim checks, what is your next step?
- Cross-reference the passenger manifest to make sure the passenger was manifested on the flight.
- Tell the passenger to report to the baggage service center for mishandled baggage tracer action.
- Report the passenger to the security forces for making a false baggage claim report.
- Process the passenger’s baggage claim without documentation.
Correct Answer

A. Cross-reference the passenger manifest to make sure the passenger was manifested on the flight.

Explanation

The next step would be to cross-reference the passenger manifest to verify if the passenger was indeed on the flight. This is important because without the boarding pass or baggage claim checks, there is no way to confirm the passenger's claim. By checking the passenger manifest, you can determine if the passenger's claim is valid and proceed accordingly.

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10.

(428) What must remain the highest priority when load planning cargo?
- Ease of offload at the downline station.
- Ease of at the station.
- Loadmaster preference.
- Safety of flight.
Correct Answer

A. Safety of flight.

Explanation

When load planning cargo, the highest priority should be the safety of the flight. This means ensuring that the cargo is properly secured, balanced, and distributed in the aircraft to maintain stability and prevent any potential hazards or accidents during the flight. While factors like ease of offload at the downline station and loadmaster preference may be considered, they should not take precedence over the safety of the flight.

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11.

(401) Which communication skill is one of the most difficult and neglected skills when communicating with people?
- Displaying proper telephone etiquette.
- Enunciating your words.
- Making eye contact.
- Listening.
Correct Answer

A. Listening.

Explanation

Listening is one of the most difficult and neglected skills when communicating with people. While displaying proper telephone etiquette, enunciating words, and making eye contact are important aspects of communication, listening requires active engagement and attention to understand and respond effectively. Many people struggle with truly listening, as it involves focusing on the speaker, understanding their message, and providing appropriate feedback. Neglecting this skill can lead to misunderstandings, miscommunication, and ineffective communication overall.

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12.

(401) How often should you check back with a customer after placing them on hold?
- 30 seconds to one minute.
- Two or three minutes.
- Four to five minutes.
- Five to six minutes.
Correct Answer

A. Two or three minutes.

Explanation

After placing a customer on hold, it is important to check back with them within a reasonable timeframe to ensure their needs are being met and to maintain good customer service. Checking back too frequently may disrupt their experience, while not checking back often enough may make them feel neglected. Two or three minutes strikes a balance between these two extremes, giving the customer enough time to collect their thoughts or complete any tasks they may need to do while also showing that their time is valued.

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13.

(401) Which should you not do when dealing with an angry passenger?
- Move them to another area so other passengers can be processed.
- Ask your supervisor for help if you need it.
- Remain calm and professional.
- Take their anger personally.
Correct Answer

A. Take their anger personally.

Explanation

When dealing with an angry passenger, it is important to remain calm and professional. Taking their anger personally can escalate the situation and make it more difficult to resolve the issue. It is important to remember that the passenger's anger is not directed towards the individual personally, but rather towards the situation or the company. Moving them to another area, asking for help from a supervisor, and remaining calm and professional are all appropriate actions to take when dealing with an angry passenger.

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14.

(402) After checking passengers’ border clearance and travel authorization documents for validity, currency, and completeness, what should you do if you discover items that need correction?
- Have them fax the documents to customs and border clearance officials in their destination country.
- Refer them to the Foreign Clearance Guide (FCG) for further information about travel restrictions.
- Brief them on what needs correction, where they go to get the corrections, and how to get there.
- Have them place their name on the applicable standby register for travel up to five destinations.
Correct Answer

A. Brief them on what needs correction, where they go to get the corrections, and how to get there.

Explanation

If you discover items that need correction in passengers' border clearance and travel authorization documents, you should brief them on what needs to be corrected, inform them of where they need to go to get the corrections, and provide them with instructions on how to get there. This ensures that the passengers are aware of the necessary corrections and know where to go to make the changes.

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15.

(404) Which item is not needed when determining if a passenger is eligible to travel?
- Travel category and supporting documents.
- Travel restrictions clearances.
- Baggage allowances.
- Proper identification.
Correct Answer

A. Baggage allowances.

Explanation

Baggage allowances are not needed when determining if a passenger is eligible to travel. Eligibility to travel is determined based on factors such as travel category and supporting documents, travel restrictions clearances, and proper identification. Baggage allowances, on the other hand, pertain to the amount and size of luggage that a passenger is allowed to bring on their journey and are not directly related to determining eligibility.

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16.

(406) A passenger can be categorized as a Blue Bark passenger when the passenger is
- A dependent whose sponsor is missing in action or a prisoner of war.
- Traveling in conjunction with the death of a family member.
- Either a senior officer or senior public official.
- Onboard an aircraft but not on the manifest.
Correct Answer

A. Traveling in conjunction with the death of a family member.

Explanation

A passenger can be categorized as a Blue Bark passenger when they are traveling in conjunction with the death of a family member. This means that if a passenger is traveling due to the death of a family member, they would fall under the category of Blue Bark passenger. The other options mentioned in the question, such as being a dependent of a missing in action sponsor or a prisoner of war, being a senior officer or senior public official, or being onboard an aircraft but not on the manifest, do not meet the criteria for being a Blue Bark passenger.

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17.

(412) A passenger is presenting two pets for travel, but the border clearance documentation for the animals does not meet the requirements. What is your next step?
- Remove the passenger from the space-required register.
- Place the passenger in duty standby status until the pet is travel ready.
- Call the veterinary office and base to make an appointment for the passenger.
- Let the passenger leave the pets behind the counter until she is able to fix the documents.
Correct Answer

A. Place the passenger in duty standby status until the pet is travel ready.

Explanation

The correct next step in this situation is to place the passenger in duty standby status until the pet is travel ready. This means that the passenger will not be allowed to proceed with their travel plans until they have the necessary documentation for their pets that meets the requirements. Placing the passenger in duty standby status ensures that they are not allowed to travel with their pets until the documentation is in order, preventing any potential issues or violations of regulations.

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18.

(419) What must you do before you print and sign your name on the AF IMT 3516, Food Service Inventory Transfer, when picking up meals from the flight kitchen?
- Notify the dispatcher of your start time.
- Verify you have every item listed on the form.
- Call in the meal numbers to the passenger terminal.
- Help the aircrew member stow the meals in the proper storage areas.
Correct Answer

A. Verify you have every item listed on the form.

Explanation

Before printing and signing your name on the AF IMT 3516, Food Service Inventory Transfer, when picking up meals from the flight kitchen, you must verify that you have every item listed on the form. This ensures that you have received all the meals that are supposed to be transferred and helps in maintaining accurate inventory records.

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19.

(421) You serviced the C–17 with the lavatory service truck (LST); the doughnut seal was faulty, and you came into direct contact with waste from the aircraft. You were wearing all required personal protective equipment (PPE). What actions should you take?
- Wash immediately and change clothes.
- Change clothes only; your PPE protected you.
- Call the ambulance to treat you for contamination.
- Change clothes and discontinue latrine service until the doughnut gets fixed.
Correct Answer

A. Wash immediately and change clothes.

Explanation

After coming into direct contact with waste from the aircraft due to a faulty doughnut seal, the correct action to take is to wash immediately and change clothes. This is important to prevent any potential contamination and ensure personal hygiene. While wearing the required personal protective equipment (PPE) may have provided some level of protection, it is still necessary to take these additional steps to minimize any potential risks.

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20.

(422) Before a manually completed mission’s Air Mobility Command (AMC) Form 77, Aircraft Ground Handling Record is forwarded to the Records, Reports, and Analysis section, the shift supervisor will
- Use it to brief the aircrew.
- Review it for accuracy and content and signs it.
- Transfer all of the data into the AMC Form 68, Aerial Port Movement Log.
- File it in your personal information file for later use in your performance appraisal.
Correct Answer

A. Review it for accuracy and content and signs it.

Explanation

The shift supervisor is responsible for reviewing the manually completed mission's AMC Form 77, Aircraft Ground Handling Record for accuracy and content. Once the review is done, the supervisor signs the form before forwarding it to the Records, Reports, and Analysis section. This ensures that the form has been thoroughly checked and verified before it is further processed.

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21.

(424) When loadmasters sign the hazardous brief sheet, below their signature they must legibly print
- Their unit.
- Their name.
- The mission number.
- The certification statement in full.
Correct Answer

A. Their name.

Explanation

Loadmasters are required to legibly print their name below their signature on the hazardous brief sheet. This is important for identification purposes and to ensure that the correct loadmaster is associated with the document. The other options listed (unit, mission number, certification statement) may also be important for record-keeping, but the question specifically asks for the information that loadmasters must print below their signature, and their name is the correct answer.

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22.

(428) The allowable weight an aircraft can carry is called the
- Leading edge of mean aerodynamic chord (LEMAC).
- Mean aerodynamic chord (MAC).
- Reference datum line (RDL).
- Allowable cabin load (ACL).
Correct Answer

A. Allowable cabin load (ACL).

Explanation

The question asks for the term used to describe the allowable weight an aircraft can carry. The correct answer is "allowable cabin load (ACL)" because this term specifically refers to the weight limit for the cabin area of the aircraft. The other options, such as leading edge of mean aerodynamic chord (LEMAC), mean aerodynamic chord (MAC), and reference datum line (RDL), do not pertain to the weight limit of the aircraft.

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23.

(431) If a shipper has called looking for a shipment when your computers are down, how will you locate the shipment?
- Conduct a physical search of the warehouse and cargo yard.
- Tell the shipper to call back when the computers come back up.
- Call the receiver and ask if he or she has received the shipment.
- Fill out a Standard Form (SF) 361, Transportation Discrepancy Report (TDR).
Correct Answer

A. Conduct a physical search of the warehouse and cargo yard.

Explanation

If the shipper has called looking for a shipment when the computers are down, the best way to locate the shipment is to conduct a physical search of the warehouse and cargo yard. This is because the computers being down means that the electronic tracking systems are not accessible, so physically searching the warehouse and cargo yard is the most reliable method to locate the shipment.

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24.

(404) After determining travel eligibility for space-required passengers, to check travel clearances, you must determine if the passenger is eligible to travel to the destination by checking the required documents such as passports, visas, and immunization records for
- Tendency, ingenuity, and deftness.
- Suitability, reliability, and proficiency.
- Capacity, presence, creativity, and ineffectiveness.
- Presence, currency, accuracy, and completeness.
Correct Answer

A. Presence, currency, accuracy, and completeness.

Explanation

The correct answer is "presence, currency, accuracy, and completeness." This is because when checking travel clearances, it is important to determine if the required documents such as passports, visas, and immunization records are present, up-to-date (currency), correct (accuracy), and complete. These factors ensure that the passenger meets the necessary requirements for travel to the destination.

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25.

(408) When preparing the Air Mobility Command (AMC) Form 148/2, Boarding Pass/Ticket/Receipt, how many copies will you complete and how are they distributed?
- One copy; to the passenger.
- One copy; for passenger service records.
- Two copies; one to the passenger and one for passenger service records.
- Three copies; one to the passenger, one for passenger service records, and one for the in-flight kitchen.
Correct Answer

A. Two copies; one to the passenger and one for passenger service records.

Explanation

When preparing the AMC Form 148/2, Boarding Pass/Ticket/Receipt, two copies will be completed. One copy is given to the passenger, while the other copy is kept for passenger service records.

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26.

(408) When preparing the Department of Defense (DD) Form 2131, Passenger Manifest, individuals enter their name, grade, signature and date in the manifest certification blocks, to certify that
- Anti-hijacking measures have been conducted.
- Next of kin have been identified and contacted.
- Emergency point of contact information has been verified.
- All copies of the manifest have been distributed appropriately.
Correct Answer

A. Anti-hijacking measures have been conducted.

Explanation

When preparing the Department of Defense (DD) Form 2131, individuals enter their name, grade, signature, and date in the manifest certification blocks to certify that anti-hijacking measures have been conducted. This means that the individuals are confirming that necessary precautions and procedures have been taken to prevent hijacking during the transportation process.

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27.

(407) When a passenger registers for space-required travel, after you collect two copies of the passenger's orders and before you enter the passenger into the backlog, you must write in the remarks section on the passenger's orders the passenger's
- Social security number and number of dependents traveling.
- Date and time of sign-up.
- Required arrival date.
- Destinations.
Correct Answer

A. Date and time of sign-up.

Explanation

When a passenger registers for space-required travel, it is necessary to collect two copies of the passenger's orders. Before entering the passenger into the backlog, it is required to write in the remarks section on the passenger's orders the date and time of sign-up. This information is important for record-keeping and tracking purposes, as it helps to establish the order in which passengers registered for the travel.

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28.

(407) While updating and maintaining the space-available standby listing on 23 Apr 09, which passenger with the following date of sign-up will you purge from the listing?
- 22 Feb 09
- 25 Feb 09
- 22 Mar 09
- 25 Mar 09
Correct Answer

A. 22 Feb 09

Explanation

Based on the information given, the question is asking which passenger should be removed from the standby listing while updating and maintaining it on 23 Apr 09. The correct answer is 22 Feb 09 because it is the earliest date of sign-up among the given options.

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29.

(407) Which passenger would you select first for a flight?
- Space-required, Priority 1 passenger with a date and time of sign-up of 1 May 09 at 0900.
- Space-required, Priority 1 passenger with a date and time of sign-up of 1 May 09 at 0700.
- Space-available Category I passenger with a a date and sign-up of 30 Apr 09 at 1100
- Space-available Category I passenger with a a date and sign-up of 30 Apr 09 at 1130
Correct Answer

A. Space-required, Priority 1 passenger with a date and time of sign-up of 1 May 09 at 0700.

Explanation

The correct answer is the Space-required, Priority 1 passenger with a date and time of sign-up of 1 May 09 at 0700. This passenger has the highest priority and signed up earlier than the other Space-required, Priority 1 passenger. The date and time of sign-up determine the order in which passengers are selected for a flight.

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30.

(409) When determining head tax charges for passengers, in which circumstance will you charge the tax for a passenger traveling from McGuire Air Force Base, NJ to Ramstein Air Base, Germany?
- Space-required passenger traveling on a military aircraft.
- Space-available passenger traveling on a military aircraft.
- Space-required passenger traveling on a commercial-contracted aircraft.
- Space-available passenger traveling on a commercial-contracted aircraft.
Correct Answer

A. Space-available passenger traveling on a commercial-contracted aircraft.

Explanation

The head tax charges for passengers are determined based on the type of passenger and the type of aircraft they are traveling on. In this case, the question specifies that the passenger is traveling from McGuire Air Force Base, NJ to Ramstein Air Base, Germany. Since the passenger is described as "space-available" and is traveling on a "commercial-contracted aircraft," it indicates that the passenger is not a military personnel or a space-required passenger. Therefore, the head tax charges will be applicable for a space-available passenger traveling on a commercial-contracted aircraft.

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31.

(410) If you are loading passengers on a C–17 that departs at 1630, at what time should the last passenger be loaded on the aircraft to protect against mission delays?
- 1600.
- 1615.
- 1620.
- 1625.
Correct Answer

A. 1620.

Explanation

The last passenger should be loaded on the aircraft at 1620 to protect against mission delays. This allows for a buffer of 10 minutes before the scheduled departure time of 1630, ensuring that all passengers are on board and ready for departure on time.

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32.

(411) If a commercial-contracted flight has been delayed for aircraft maintenance issues and will not be fixed until the next day, the carrier is responsible (at no cost to the passengers) to provide
- Meals and lodging only.
- Lodging, meals, and per diem only.
- Meals, lodging, and transportation only.
- Lodging, transportation, meals, as well as per diem.
Correct Answer

A. Meals, lodging, and transportation only.

Explanation

If a commercial-contracted flight has been delayed for aircraft maintenance issues and will not be fixed until the next day, the carrier is responsible to provide meals, lodging, and transportation only. This means that the airline will cover the cost of meals, accommodation, and transportation for the passengers affected by the delay. However, per diem expenses are not included in the carrier's responsibility in this situation.

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33.

(412) When the following bags are presented to you for check-in, which one must be shipped as air freight because it exceeds authorizations for a space-required traveler?
- Sea bag weighing 60 pounds and 70 linear inches.
- Suitcase weighing 70 pounds and 60 linear inches.
- Duffel bag weighing 90 pounds and 50 linear inches.
- B–4 bag weighing 110 pounds and 80 linear inches.
Correct Answer

A. B–4 bag weighing 110 pounds and 80 linear inches.

Explanation

The B-4 bag weighing 110 pounds and measuring 80 linear inches must be shipped as air freight because it exceeds the authorizations for a space-required traveler.

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34.

(412) When receiving baggage from a terminating flight in the baggage claim area, if you discover two unclaimed articles 30 minutes after the last passenger has claimed his or her baggage, what is your next step?
- Search the aircraft for the passenger who owns the baggage.
- Turn the articles over to the Traffic Management Flight (TMF).
- Mark them with the mission number and transfer them to the lost and found section.
- Mark them with the mission number, remove all baggage tags, and secure them in a locked area.
Correct Answer

A. Mark them with the mission number and transfer them to the lost and found section.

Explanation

If you discover two unclaimed articles in the baggage claim area 30 minutes after the last passenger has claimed their baggage, the next step is to mark them with the mission number and transfer them to the lost and found section. This ensures that the articles are properly documented and stored in a designated area where they can be claimed by their rightful owners.

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35.

(413) When completing the Air Mobility Command (AMC) Form 134, Mishandled Baggage Report, which type of information will you provide in Section III, Damaged Baggage Report?
- Information of the person to whom the baggage was released.
- Calendar date and local time the security forces were notified.
- Description of the damage and estimated repair or replacement cost.
- Traffic Management Flight (TMF) address of where the baggage was forwarded.
Correct Answer

A. Description of the damage and estimated repair or replacement cost.

Explanation

In Section III of the Air Mobility Command (AMC) Form 134, the information that needs to be provided is the description of the damage to the baggage and the estimated cost for repair or replacement. This section is specifically for reporting any damage that occurred to the baggage during transportation. The purpose of providing this information is to accurately document the extent of the damage and estimate the cost required for repair or replacement. This information is crucial for the proper handling and processing of the mishandled baggage report.

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36.

(417) As a Fleet Service dispatcher, after you have completed and signed an Air Mobility Command (AMC) Form 244, Fleet Service Arrival/Departure Worksheet, who else needs to sign it before it can be given to the records section?
- An aircrew member.
- The air terminal manager.
- A flight kitchen representative.
- The Fleet Service shift supervisor.
Correct Answer

A. The Fleet Service shift supervisor.

Explanation

After completing and signing an Air Mobility Command (AMC) Form 244, the Fleet Service dispatcher needs to have the Fleet Service shift supervisor sign it before it can be given to the records section.

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37.

(419) After you have delivered meals to a C–5, who will stow those meals in the galley or air transportable galley lavatory (ATGL) storage areas?
- Aircrew members only.
- Fleet Service and maintenance personnel.
- Aircrew members and maintenance personnel.
- Fleet Service personnel and aircrew members.
Correct Answer

A. Fleet Service personnel and aircrew members.

Explanation

After delivering meals to a C-5, both Fleet Service personnel and aircrew members will stow those meals in the galley or air transportable galley lavatory (ATGL) storage areas.

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38.

(425) Which is not a function of capability forecasting?
- Monitor and clear explosives shipments.
- Accomplish aircraft capability schedules.
- Deliver documentation to and from the aircraft.
- Coordinate Special Assignment Airlift/Air Missions (SAAM/SAM).
Correct Answer

A. Deliver documentation to and from the aircraft.

Explanation

The function of capability forecasting involves monitoring and clearing explosives shipments, accomplishing aircraft capability schedules, and coordinating Special Assignment Airlift/Air Missions (SAAM/SAM). However, delivering documentation to and from the aircraft is not directly related to capability forecasting.

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39.

(426) The Global Air Transportation Execution System (GATES) allows users to
- Prepare commercial bills of lading.
- Create airlift schedules and mission numbers.
- Process, manifest, and track passengers and cargo.
- Issue command and control (C2) responsibilities to work centers.
Correct Answer

A. Process, manifest, and track passengers and cargo.

Explanation

The Global Air Transportation Execution System (GATES) is a system that enables users to process, manifest, and track passengers and cargo. It allows for efficient management of air transportation operations by providing functionalities such as passenger check-in, cargo tracking, and manifesting. This system is designed to streamline the process of handling passengers and cargo, ensuring that they are properly documented, accounted for, and tracked throughout their journey. It helps in improving the overall efficiency and accuracy of air transportation operations.

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40.

(428) The maximum payload that can be carried over the most restrictive flight segment of a mission is called the
- Reference datum line (RDL).
- Mean aerodynamic chord (MAC).
- Critical leg allowable cabin load (ACL).
- Leading edge of mean aerodynamic chord (LEMAC).
Correct Answer

A. Critical leg allowable cabin load (ACL).

Explanation

The question asks for the term that refers to the maximum payload that can be carried over the most restrictive flight segment of a mission. The correct answer is critical leg allowable cabin load (ACL), which represents the maximum weight that can be carried in the cabin during the most critical phase of the flight. The other options, reference datum line (RDL), mean aerodynamic chord (MAC), and leading edge of mean aerodynamic chord (LEMAC), do not specifically refer to the maximum payload carried over a flight segment.

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41.

(430) After reviewing Air Mobility Command (AMC) Form 56, Rehandled Workload, section leadership will forward it to the
- Property disposition office for filing.
- Base staging agency for inclusion in the national archives.
- Records, Reports, and Analysis section to consolidate and include in the 7107 report.
- HQ AMC for inclusion in the Revenue Traffic Data Processing Center (RTDPC) files.
Correct Answer

A. Records, Reports, and Analysis section to consolidate and include in the 7107 report.

Explanation

After reviewing Air Mobility Command (AMC) Form 56, section leadership will forward it to the Records, Reports, and Analysis section to consolidate and include in the 7107 report.

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42.

(403) When making a flight information announcement about a departing flight that has been delayed, you should update passengers every
- 5 minutes.
- 10 minutes.
- 15 minutes.
- 20 minutes.
Correct Answer

A. 20 minutes.

Explanation

When making a flight information announcement about a departing flight that has been delayed, updating passengers every 20 minutes is the most appropriate option. This allows enough time for any new information or updates to be gathered and communicated to the passengers. Providing updates at shorter intervals, such as every 5 or 10 minutes, may not allow for significant changes in the delay time or other relevant information to occur. Updating every 15 minutes could be a reasonable option, but updating every 20 minutes strikes a balance between keeping passengers informed and allowing time for any necessary adjustments to be made.

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43.

(403) When making a roll call announcement, which information should you give passengers first?
- Your rank, name, mission number, and destination of the flight.
- Operational details about the flight that may make them uncomfortable.
- To be travel ready and let them know when you change space-available categories.
- A brief explanation of the roll call process to include categories and date and time of sign-up.
Correct Answer

A. Your rank, name, mission number, and destination of the flight.

Explanation

When making a roll call announcement, it is important to provide passengers with information about the rank, name, mission number, and destination of the flight. This allows passengers to identify and locate the correct personnel for their flight. It also provides them with essential information about the flight and helps ensure a smooth and organized boarding process.

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44.

(404) When verifying transportation authorizations for space-required passengers, which two items are important to verify for Transportation Working Capital Fund (TWCF) purposes?
- Commander’s signature transportation control number (TCN).
- Customer identification code (CIC) and an authorizing official’s signature.
- Government bill of lading (GBL) number and deployment manager’s signature.
- Transportation training line number (TLN) and the transportation officer’s signature.
Correct Answer

A. Customer identification code (CIC) and an authorizing official’s signature.

Explanation

When verifying transportation authorizations for space-required passengers for TWCF purposes, it is important to verify the customer identification code (CIC) and an authorizing official's signature. These two items ensure that the authorization is legitimate and approved by the appropriate authority. The CIC identifies the specific customer who requires transportation, while the authorizing official's signature confirms that the authorization has been approved by the relevant personnel.

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45.

(405) During the task of determining eligibility for space-available travel, which continental United States (CONUS) or overseas travel options may a dependent of a military member use during emergency leave unfunded travel when accompanied by his or her sponsor?
- CONUS to CONUS.
- CONUS to overseas.
- Overseas to overseas.
- Overseas to CONUS.
Correct Answer

A. CONUS to CONUS.

Explanation

During emergency leave unfunded travel, a dependent of a military member may use CONUS to CONUS travel options. This means that they can travel within the continental United States when accompanied by their sponsor.

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46.

(405) During the task of determining eligibility for space-available travel, under which travel category may Uniformed Services members travel while on permissive temporary duty (TDY) orders for house hunting?
- Category I.
- Category II.
- Category III.
- Category IV.
Correct Answer

A. Category III.

Explanation

Uniformed Services members may travel under Category III while on permissive temporary duty (TDY) orders for house hunting. Category III includes members who are on permissive TDY orders for the purpose of house hunting incident to a permanent change of station (PCS) move. This category allows members to travel on a space-available basis.

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47.

(405) During the task of determining eligibility for space-available travel, a retired Uniformed Services member may travel under
- Category II.
- Category IV.
- Category VI.
- Category VIII.
Correct Answer

A. Category VI.

Explanation

A retired Uniformed Services member is eligible to travel under Category VI when determining eligibility for space-available travel.

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48.

(408) After completing the Air Mobility Command (AMC) Form 148/2, Boarding Pass/Ticket/Receipt,
- File both copies in the AMC Form 35.
- Use it to brief passengers on important mission information.
- Attach it to the in-flight meal request form as proof of payment.
- Keep the passenger’s copy until he or she enters the departure gate area.
Correct Answer

A. Use it to brief passengers on important mission information.

Explanation

The correct answer is to use the AMC Form 148/2 to brief passengers on important mission information. This suggests that the form contains relevant details or instructions that need to be communicated to the passengers before their flight.

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49.

(413) A passenger has just reported a lost bag to you and you are preparing an Air Mobility Command (AMC) Form 134, Mishandled Baggage Report. How many copies of the form will you prepare and what is done with the original?
- 3; retain in the AMC Form 136 or forward it to the Baggage Service Center (BSC) after five days.
- 2; retain in the AMC Form 136 or forward it to the BSC after five days.
- 3; attach to the number one article.
- 2; attach to the number one article.
Correct Answer

A. 3; retain in the AMC Form 136 or forward it to the Baggage Service Center (BSC) after five days.

Explanation

When a passenger reports a lost bag, the Air Mobility Command (AMC) Form 134, Mishandled Baggage Report, needs to be prepared. In this situation, three copies of the form should be prepared. The original copy of the form should be retained in the AMC Form 136 or forwarded to the Baggage Service Center (BSC) after five days. This ensures that there is a record of the report and allows for further investigation or resolution of the lost bag issue.

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(401) What can you do for your passengers to show you were listening and make sure you understood what they said to you?

(401) What term is used to describe understanding the situation from the customer’s perspective?

(402) What is the first step in briefing passengers?

(402) When briefing passengers, if they have questions and you do not know the answer, what should you do?

(407) If a space-available passenger is not present for a roll call, you should

(406) When a passenger is too large to be safely restrained in a single aircraft seat using a single seatbelt, handle him or her as you would

(412) You are checking in baggage for a passenger traveling on emergency leave, which Air Mobility Command (AMC) baggage tag strap should you attach to that passenger’s bags?

(413) If a passenger has just reported a mishandled bag to you but cannot provide the boarding pass or baggage claim checks, what is your next step?

(428) What must remain the highest priority when load planning cargo?

(401) Which communication skill is one of the most difficult and neglected skills when communicating with people?

(401) How often should you check back with a customer after placing them on hold?

(401) Which should you not do when dealing with an angry passenger?

(402) After checking passengers’ border clearance and travel authorization documents for validity, currency, and completeness, what should you do if you discover items that need correction?

(404) Which item is not needed when determining if a passenger is eligible to travel?

(406) A passenger can be categorized as a Blue Bark passenger when the passenger is

(412) A passenger is presenting two pets for travel, but the border clearance documentation for the animals does not meet the requirements. What is your next step?

(419) What must you do before you print and sign your name on the AF IMT 3516, Food Service Inventory Transfer, when picking up meals from the flight kitchen?

(421) You serviced the C–17 with the lavatory service truck (LST); the doughnut seal was faulty, and you came into direct contact with waste from the aircraft. You were wearing all required personal protective equipment (PPE). What actions should you take?

(422) Before a manually completed mission’s Air Mobility Command (AMC) Form 77, Aircraft Ground Handling Record is forwarded to the Records, Reports, and Analysis section, the shift supervisor will

(424) When loadmasters sign the hazardous brief sheet, below their signature they must legibly print

(428) The allowable weight an aircraft can carry is called the

(431) If a shipper has called looking for a shipment when your computers are down, how will you locate the shipment?

(404) After determining travel eligibility for space-required passengers, to check travel clearances, you must determine if the passenger is eligible to travel to the destination by checking the required documents such as passports, visas, and immunization records for

(408) When preparing the Air Mobility Command (AMC) Form 148/2, Boarding Pass/Ticket/Receipt, how many copies will you complete and how are they distributed?

(408) When preparing the Department of Defense (DD) Form 2131, Passenger Manifest, individuals enter their name, grade, signature and date in the manifest certification blocks, to certify that

(407) When a passenger registers for space-required travel, after you collect two copies of the passenger's orders and before you enter the passenger into the backlog, you must write in the remarks section on the passenger's orders the passenger's

(407) While updating and maintaining the space-available standby listing on 23 Apr 09, which passenger with the following date of sign-up will you purge from the listing?

(407) Which passenger would you select first for a flight?

(409) When determining head tax charges for passengers, in which circumstance will you charge the tax for a passenger traveling from McGuire Air Force Base, NJ to Ramstein Air Base, Germany?

(410) If you are loading passengers on a C–17 that departs at 1630, at what time should the last passenger be loaded on the aircraft to protect against mission delays?

(411) If a commercial-contracted flight has been delayed for aircraft maintenance issues and will not be fixed until the next day, the carrier is responsible (at no cost to the passengers) to provide

(412) When the following bags are presented to you for check-in, which one must be shipped as air freight because it exceeds authorizations for a space-required traveler?

(412) When receiving baggage from a terminating flight in the baggage claim area, if you discover two unclaimed articles 30 minutes after the last passenger has claimed his or her baggage, what is your next step?

(413) When completing the Air Mobility Command (AMC) Form 134, Mishandled Baggage Report, which type of information will you provide in Section III, Damaged Baggage Report?

(417) As a Fleet Service dispatcher, after you have completed and signed an Air Mobility Command (AMC) Form 244, Fleet Service Arrival/Departure Worksheet, who else needs to sign it before it can be given to the records section?

(419) After you have delivered meals to a C–5, who will stow those meals in the galley or air transportable galley lavatory (ATGL) storage areas?

(425) Which is not a function of capability forecasting?

(426) The Global Air Transportation Execution System (GATES) allows users to

(428) The maximum payload that can be carried over the most restrictive flight segment of a mission is called the

(430) After reviewing Air Mobility Command (AMC) Form 56, Rehandled Workload, section leadership will forward it to the

(403) When making a flight information announcement about a departing flight that has been delayed, you should update passengers every

(403) When making a roll call announcement, which information should you give passengers first?

(404) When verifying transportation authorizations for space-required passengers, which two items are important to verify for Transportation Working Capital Fund (TWCF) purposes?

(405) During the task of determining eligibility for space-available travel, which continental United States (CONUS) or overseas travel options may a dependent of a military member use during emergency leave unfunded travel when accompanied by his or her sponsor?

(405) During the task of determining eligibility for space-available travel, under which travel category may Uniformed Services members travel while on permissive temporary duty (TDY) orders for house hunting?

(405) During the task of determining eligibility for space-available travel, a retired Uniformed Services member may travel under

(408) After completing the Air Mobility Command (AMC) Form 148/2, Boarding Pass/Ticket/Receipt,

(413) A passenger has just reported a lost bag to you and you are preparing an Air Mobility Command (AMC) Form 134, Mishandled Baggage Report. How many copies of the form will you prepare and what is done with the original?