CDC 2T251 Volume 3

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1/106 Questions

(401) What are the two types of customers?
- Internal and external.
- Proximal and distant.
- Verbal and nonverbal.
- Outbound and inbound.

About This Quiz

This CDC 2T251 Volume 3 quiz assesses key customer service skills, focusing on internal and external customer types, listening, empathy, and handling of angry customers. It's designed to enhance understanding and application of effective communication strategies in professional settings.

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2.

(401) Which communication skill is one of the most difficult and neglected skills when communicating with people?
- Displaying proper telephone etiquette.
- Enunciating your words.
- Making eye contact.
- Listening.
Correct Answer

A. Listening.

Explanation

Listening is one of the most difficult and neglected skills when communicating with people. While displaying proper telephone etiquette, enunciating words, and making eye contact are important aspects of communication, listening requires active engagement and attention to understand and respond effectively. Many people struggle with truly listening, as it involves focusing on the speaker, understanding their message, and providing appropriate feedback. Neglecting this skill can lead to misunderstandings, miscommunication, and ineffective communication overall.

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3.

(401) What can you do for your passengers to show you were listening and make sure you understood what they said to you?
- Communicate verbally.
- Paraphrase what they said.
- Plan what you are going to say next.
- Brief them on what will happen next.
Correct Answer

A. Paraphrase what they said.

Explanation

Paraphrasing what the passengers said is a way to show that you were actively listening and understood their message. It involves restating their words or summarizing their message in your own words, which allows you to clarify any misunderstandings and ensure that you have correctly interpreted their meaning. This demonstrates your attentiveness and empathy towards the passengers' concerns or requests.

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4.

(401) How often should you check back with a customer after placing them on hold?
- 30 seconds to one minute.
- Two or three minutes.
- Four to five minutes.
- Five to six minutes.
Correct Answer

A. Two or three minutes.

Explanation

After placing a customer on hold, it is important to check back with them within a reasonable timeframe to ensure their needs are being met and to maintain good customer service. Checking back too frequently may disrupt their experience, while not checking back often enough may make them feel neglected. Two or three minutes strikes a balance between these two extremes, giving the customer enough time to collect their thoughts or complete any tasks they may need to do while also showing that their time is valued.

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5.

(401) What term is used to describe understanding the situation from the customer’s perspective?
- Accountability.
- Reliability.
- Feedback.
- Empathy.
Correct Answer

A. Empathy.

Explanation

Empathy is the term used to describe understanding the situation from the customer's perspective. It refers to the ability to put oneself in the customer's shoes, understand their emotions, and respond with compassion and understanding. Empathy is essential in customer service as it helps to build trust, enhance communication, and provide personalized solutions that meet the customer's needs and expectations.

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6.

(401) Which should you not do when dealing with an angry passenger?
- Move them to another area so other passengers can be processed.
- Ask your supervisor for help if you need it.
- Remain calm and professional.
- Take their anger personally.
Correct Answer

A. Take their anger personally.

Explanation

When dealing with an angry passenger, it is important to remain calm and professional. Taking their anger personally can escalate the situation and make it more difficult to resolve the issue. It is important to remember that the passenger's anger is not directed towards the individual personally, but rather towards the situation or the company. Moving them to another area, asking for help from a supervisor, and remaining calm and professional are all appropriate actions to take when dealing with an angry passenger.

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7.

(401) The Air Mobility Command (AMC) Form 253 and AMC IMT 19 are used for passengers to
- Clear customs while traveling from overseas to the Continental United States (CONUS).
- Comment on the service received while traveling within AMC.
- Obtain border clearance requirements while traveling overseas.
- Sign up on the space-available register.
Correct Answer

A. Comment on the service received while traveling within AMC.

Explanation

The correct answer is "comment on the service received while traveling within AMC." The Air Mobility Command (AMC) Form 253 and AMC IMT 19 are not used for passengers to clear customs or obtain border clearance requirements. They are used specifically for passengers to provide feedback and comments on the service they received while traveling within AMC.

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8.

(402) What is the first step in briefing passengers?
- Ensure they have all been downloaded from the aircraft and have secured all of their hand- carried items.
- Prepare so you know exactly which information you need to brief them about the subject.
- Ask to see their travel documents.
- Ask if they have any questions.
Correct Answer

A. Prepare so you know exactly which information you need to brief them about the subject.

Explanation

The first step in briefing passengers is to prepare so that you know exactly which information you need to brief them about the subject. This involves familiarizing yourself with the necessary information and ensuring that you have a clear understanding of what needs to be conveyed to the passengers. By preparing in advance, you can effectively communicate the relevant information to the passengers and address any questions or concerns they may have.

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9.

(402) When briefing passengers, if they have questions and you do not know the answer, what should you do?
- After attempting to look up the information, give your best educated guess.
- Refer them to the regulation that governs their travel.
- Provide them with the passenger terminal website.
- Seek help from your supervisor.
Correct Answer

A. Seek help from your supervisor.

Explanation

When briefing passengers and faced with questions you do not know the answer to, it is best to seek help from your supervisor. This ensures that accurate and reliable information is provided to the passengers.

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10.

(402) After checking passengers’ border clearance and travel authorization documents for validity, currency, and completeness, what should you do if you discover items that need correction?
- Have them fax the documents to customs and border clearance officials in their destination country.
- Refer them to the Foreign Clearance Guide (FCG) for further information about travel restrictions.
- Brief them on what needs correction, where they go to get the corrections, and how to get there.
- Have them place their name on the applicable standby register for travel up to five destinations.
Correct Answer

A. Brief them on what needs correction, where they go to get the corrections, and how to get there.

Explanation

If you discover items that need correction in passengers' border clearance and travel authorization documents, you should brief them on what needs to be corrected, inform them of where they need to go to get the corrections, and provide them with instructions on how to get there. This ensures that the passengers are aware of the necessary corrections and know where to go to make the changes.

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11.

(403) When making a flight information announcement about a departing flight that has been delayed, you should update passengers every
- 5 minutes.
- 10 minutes.
- 15 minutes.
- 20 minutes.
Correct Answer

A. 20 minutes.

Explanation

When making a flight information announcement about a departing flight that has been delayed, updating passengers every 20 minutes is the most appropriate option. This allows enough time for any new information or updates to be gathered and communicated to the passengers. Providing updates at shorter intervals, such as every 5 or 10 minutes, may not allow for significant changes in the delay time or other relevant information to occur. Updating every 15 minutes could be a reasonable option, but updating every 20 minutes strikes a balance between keeping passengers informed and allowing time for any necessary adjustments to be made.

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12.

(403) When making a roll call announcement, which information should you give passengers first?
- Your rank, name, mission number, and destination of the flight.
- Operational details about the flight that may make them uncomfortable.
- To be travel ready and let them know when you change space-available categories.
- A brief explanation of the roll call process to include categories and date and time of sign-up.
Correct Answer

A. Your rank, name, mission number, and destination of the flight.

Explanation

When making a roll call announcement, it is important to provide passengers with information about the rank, name, mission number, and destination of the flight. This allows passengers to identify and locate the correct personnel for their flight. It also provides them with essential information about the flight and helps ensure a smooth and organized boarding process.

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13.

(404) Which item is not needed when determining if a passenger is eligible to travel?
- Travel category and supporting documents.
- Travel restrictions clearances.
- Baggage allowances.
- Proper identification.
Correct Answer

A. Baggage allowances.

Explanation

Baggage allowances are not needed when determining if a passenger is eligible to travel. Eligibility to travel is determined based on factors such as travel category and supporting documents, travel restrictions clearances, and proper identification. Baggage allowances, on the other hand, pertain to the amount and size of luggage that a passenger is allowed to bring on their journey and are not directly related to determining eligibility.

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14.

(404) When checking the travel category to determine travel eligibility, one-way dependents and family members are authorized to travel in space-required status is when they are
- Participating in school activities during the school year.
- Traveling on temporary duty accompanied by the sponsor.
- Unaccompanied on ordinary leave or traveling accompanied.
- Issued official travel orders under emergency leave conditions.
Correct Answer

A. Issued official travel orders under emergency leave conditions.

Explanation

One-way dependents and family members are authorized to travel in space-required status when they are issued official travel orders under emergency leave conditions. This means that if there is an emergency situation, such as a family member being seriously ill or passing away, the dependent or family member can be authorized to travel in a space-required status to reach their destination quickly. This allows them to travel without having to wait for available seats on a flight.

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15.

(404) When verifying transportation authorizations for space-required passengers, what information should you check against the passenger’s identification (ID) card if they are traveling on permanent change of station (PCS) orders?
- Name, grade, and solicit social security number.
- Unit, major command, and unit address.
- Dependent travel authorization and priority of travel.
- Signature of the unit commander and clear text address.
Correct Answer

A. Name, grade, and solicit social security number.

Explanation

When verifying transportation authorizations for space-required passengers traveling on permanent change of station (PCS) orders, you should check the name, grade, and solicit social security number against the passenger's identification (ID) card. This information helps to ensure that the passenger's identity matches the information on the ID card and confirms their eligibility for transportation.

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16.

(404) When verifying transportation authorizations for space-required passengers, which two items are important to verify for Transportation Working Capital Fund (TWCF) purposes?
- Commander’s signature transportation control number (TCN).
- Customer identification code (CIC) and an authorizing official’s signature.
- Government bill of lading (GBL) number and deployment manager’s signature.
- Transportation training line number (TLN) and the transportation officer’s signature.
Correct Answer

A. Customer identification code (CIC) and an authorizing official’s signature.

Explanation

When verifying transportation authorizations for space-required passengers for TWCF purposes, it is important to verify the customer identification code (CIC) and an authorizing official's signature. These two items ensure that the authorization is legitimate and approved by the appropriate authority. The CIC identifies the specific customer who requires transportation, while the authorizing official's signature confirms that the authorization has been approved by the relevant personnel.

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17.

(404) After determining travel eligibility for space-required passengers, to check travel clearances, you must determine if the passenger is eligible to travel to the destination by checking the required documents such as passports, visas, and immunization records for
- Tendency, ingenuity, and deftness.
- Suitability, reliability, and proficiency.
- Capacity, presence, creativity, and ineffectiveness.
- Presence, currency, accuracy, and completeness.
Correct Answer

A. Presence, currency, accuracy, and completeness.

Explanation

The correct answer is "presence, currency, accuracy, and completeness." This is because when checking travel clearances, it is important to determine if the required documents such as passports, visas, and immunization records are present, up-to-date (currency), correct (accuracy), and complete. These factors ensure that the passenger meets the necessary requirements for travel to the destination.

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18.

(405) During the task of determining eligibility for space-available travel, which continental United States (CONUS) or overseas travel options may a dependent of a military member use during emergency leave unfunded travel when accompanied by his or her sponsor?
- CONUS to CONUS.
- CONUS to overseas.
- Overseas to overseas.
- Overseas to CONUS.
Correct Answer

A. CONUS to CONUS.

Explanation

During emergency leave unfunded travel, a dependent of a military member may use CONUS to CONUS travel options. This means that they can travel within the continental United States when accompanied by their sponsor.

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19.

(405) During the task of determining eligibility for space-available travel, under which travel category may Uniformed Services members travel while on permissive temporary duty (TDY) orders for house hunting?
- Category I.
- Category II.
- Category III.
- Category IV.
Correct Answer

A. Category III.

Explanation

Uniformed Services members may travel under Category III while on permissive temporary duty (TDY) orders for house hunting. Category III includes members who are on permissive TDY orders for the purpose of house hunting incident to a permanent change of station (PCS) move. This category allows members to travel on a space-available basis.

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20.

(405) During the task of determining eligibility for space-available travel, a retired Uniformed Services member may travel under
- Category II.
- Category IV.
- Category VI.
- Category VIII.
Correct Answer

A. Category VI.

Explanation

A retired Uniformed Services member is eligible to travel under Category VI when determining eligibility for space-available travel.

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21.

(407) If a space-available passenger is not present for a roll call, you should
- Remove the passenger’s name from the space-available register.
- Skip the passenger’s name and continue with the selection process.
- Mark the passenger as not present on the space-available standby listing.
- Pull the passenger’s AMC Form 140 from the station file and call the passenger.
Correct Answer

A. Skip the passenger’s name and continue with the selection process.

Explanation

If a space-available passenger is not present for a roll call, the correct action to take is to skip the passenger's name and continue with the selection process. This means that the passenger will not be considered for the available space on the flight and the selection process will move on to the next passenger on the list.

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22.

(408) If a passenger orders a meal, but is not required to pay for it, what should you enter in the “Meal Cost” block of the Air Mobility Command (AMC) Form 148/2, Boarding Pass/Ticket/Receipt?
- “No charge.”
- “No meal.”
- “Exempt.”
- “0000.00.”
Correct Answer

A. “No charge.”

Explanation

The correct answer is "No charge." This is because if a passenger orders a meal but is not required to pay for it, the meal cost should be entered as "No charge" on the AMC Form 148/2. This indicates that the passenger did not have to pay for the meal.

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23.

(408) After completing the Air Mobility Command (AMC) Form 148/2, Boarding Pass/Ticket/Receipt,
- File both copies in the AMC Form 35.
- Use it to brief passengers on important mission information.
- Attach it to the in-flight meal request form as proof of payment.
- Keep the passenger’s copy until he or she enters the departure gate area.
Correct Answer

A. Use it to brief passengers on important mission information.

Explanation

The correct answer is to use the AMC Form 148/2 to brief passengers on important mission information. This suggests that the form contains relevant details or instructions that need to be communicated to the passengers before their flight.

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24.

(408) When preparing the Air Mobility Command (AMC) Form 148/2, Boarding Pass/Ticket/Receipt, how many copies will you complete and how are they distributed?
- One copy; to the passenger.
- One copy; for passenger service records.
- Two copies; one to the passenger and one for passenger service records.
- Three copies; one to the passenger, one for passenger service records, and one for the in-flight kitchen.
Correct Answer

A. Two copies; one to the passenger and one for passenger service records.

Explanation

When preparing the AMC Form 148/2, Boarding Pass/Ticket/Receipt, two copies will be completed. One copy is given to the passenger, while the other copy is kept for passenger service records.

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25.

(408) When preparing the Department of Defense (DD) Form 2131, Passenger Manifest, individuals enter their name, grade, signature and date in the manifest certification blocks, to certify that
- Anti-hijacking measures have been conducted.
- Next of kin have been identified and contacted.
- Emergency point of contact information has been verified.
- All copies of the manifest have been distributed appropriately.
Correct Answer

A. Anti-hijacking measures have been conducted.

Explanation

When preparing the Department of Defense (DD) Form 2131, individuals enter their name, grade, signature, and date in the manifest certification blocks to certify that anti-hijacking measures have been conducted. This means that the individuals are confirming that necessary precautions and procedures have been taken to prevent hijacking during the transportation process.

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26.

(408) When preparing the Department of Defense (DD) Form 2131, Passenger Manifest, at a minimum, how many copies will you complete and how are they distributed?
- One copy; to the passengers.
- Two copies; one to the passenger and one for the destination station.
- Three copies; one accompanies the aircraft to its final destination, one for the station file records, and one to the aircrew.
- Sufficient copies will be made available for enroute, downline and terminating stations and all applicable border clearance agencies and retain one copy for station file.
Correct Answer

A. Sufficient copies will be made available for enroute, downline and terminating stations and all applicable border clearance agencies and retain one copy for station file.

Explanation

When preparing the Department of Defense (DD) Form 2131, Passenger Manifest, it is necessary to make sufficient copies for enroute, downline, and terminating stations, as well as all applicable border clearance agencies. Additionally, one copy should be retained for the station file.

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27.

(409) When determining pet shipping charges, you will charge a passenger for one excess baggage piece when the combined container and pet weight
- Exceeds 150 pounds.
- Exceeds 140 pounds.
- Does not exceed 70 pounds.
- Ranges between 71 and 140 pounds.
Correct Answer

A. Does not exceed 70 pounds.

Explanation

The correct answer is "does not exceed 70 pounds" because the question asks for the condition under which a passenger will be charged for one excess baggage piece. According to the given information, a passenger will be charged for one excess baggage piece when the combined container and pet weight exceeds 150 pounds. Therefore, if the weight does not exceed 70 pounds, the passenger will not be charged for one excess baggage piece.

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28.

(409) While determining excess baggage fees, you identify that a passenger’s fare amount is $529.00, which shows a rate per piece figure of $80.00. The next step is to determine how much the space-required passenger will be charged for one duffel bag weighing 80 pounds and an additional suitcase weighing 80 pounds by multiplying the
- Rate per piece amount by two.
- Rate per piece amount by one.
- Passenger fare amount by two.
- Passenger fare amount by one.
Correct Answer

A. Rate per piece amount by one.

Explanation

The correct answer is "rate per piece amount by one" because the rate per piece figure of $80.00 is the fee charged for each piece of excess baggage. Since the passenger has two pieces of excess baggage (one duffel bag weighing 80 pounds and an additional suitcase weighing 80 pounds), the fee will be calculated by multiplying the rate per piece amount by one.

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29.

(406) A passenger can be categorized as a Blue Bark passenger when the passenger is
- A dependent whose sponsor is missing in action or a prisoner of war.
- Traveling in conjunction with the death of a family member.
- Either a senior officer or senior public official.
- Onboard an aircraft but not on the manifest.
Correct Answer

A. Traveling in conjunction with the death of a family member.

Explanation

A passenger can be categorized as a Blue Bark passenger when they are traveling in conjunction with the death of a family member. This means that if a passenger is traveling due to the death of a family member, they would fall under the category of Blue Bark passenger. The other options mentioned in the question, such as being a dependent of a missing in action sponsor or a prisoner of war, being a senior officer or senior public official, or being onboard an aircraft but not on the manifest, do not meet the criteria for being a Blue Bark passenger.

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30.

(406) When a passenger is too large to be safely restrained in a single aircraft seat using a single seatbelt, handle him or her as you would
- A distinguished visitor.
- A Phoenix Raven passenger.
- A disabled passenger.
- An AMC mission mobility observer (MMO).
Correct Answer

A. A disabled passenger.

Explanation

The correct answer is a disabled passenger. When a passenger is too large to be safely restrained in a single aircraft seat using a single seatbelt, they are considered disabled in terms of their ability to fit and be secured in a regular seat. Handling them as a disabled passenger means providing them with appropriate accommodations and assistance to ensure their safety and comfort during the flight.

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31.

(406) If a mission essential ground personnel (MEGP) passenger wants to travel on a specific mission that departs at 0800 Greenwich Mean Time (GMT), when is the latest time the MEGP can notify the Air Terminal Operations Center (ATOC) of that intention?
- 0700 GMT
- 0600 GMT
- 0500 GMT
- 0400 GMT
Correct Answer

A. 0500 GMT

Explanation

The latest time the MEGP can notify the ATOC of their intention to travel on the specific mission that departs at 0800 GMT is 0500 GMT.

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32.

(407) When a passenger registers for space-required travel, after you collect two copies of the passenger's orders and before you enter the passenger into the backlog, you must write in the remarks section on the passenger's orders the passenger's
- Social security number and number of dependents traveling.
- Date and time of sign-up.
- Required arrival date.
- Destinations.
Correct Answer

A. Date and time of sign-up.

Explanation

When a passenger registers for space-required travel, it is necessary to collect two copies of the passenger's orders. Before entering the passenger into the backlog, it is required to write in the remarks section on the passenger's orders the date and time of sign-up. This information is important for record-keeping and tracking purposes, as it helps to establish the order in which passengers registered for the travel.

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33.

(407) Before space-available passengers can be entered into the space-available register, which form must they complete?
- DD Form 988
- AMC Form 35
- DD Form 1610
- AMC Form 140
Correct Answer

A. AMC Form 140

Explanation

Before space-available passengers can be entered into the space-available register, they must complete AMC Form 140.

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34.

(407) While updating and maintaining the space-available standby listing on 23 Apr 09, which passenger with the following date of sign-up will you purge from the listing?
- 22 Feb 09
- 25 Feb 09
- 22 Mar 09
- 25 Mar 09
Correct Answer

A. 22 Feb 09

Explanation

Based on the information given, the question is asking which passenger should be removed from the standby listing while updating and maintaining it on 23 Apr 09. The correct answer is 22 Feb 09 because it is the earliest date of sign-up among the given options.

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35.

(407) While selecting passengers for a flight, you would first select space-available passengers traveling on
- Unfunded emergency leave.
- Environmental morale leave.
- Student orders to the academic location.
- Emergency orders to the emergency location.
Correct Answer

A. Emergency orders to the emergency location.

Explanation

When selecting passengers for a flight, the priority would be given to those with emergency orders to the emergency location. This means that individuals who have urgent and critical reasons to travel to a specific location due to an emergency situation would be selected first. This ensures that those who require immediate assistance or intervention reach their destination as quickly as possible.

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36.

(407) Which passenger would you select first for a flight?
- Space-required, Priority 1 passenger with a date and time of sign-up of 1 May 09 at 0900.
- Space-required, Priority 1 passenger with a date and time of sign-up of 1 May 09 at 0700.
- Space-available Category I passenger with a a date and sign-up of 30 Apr 09 at 1100
- Space-available Category I passenger with a a date and sign-up of 30 Apr 09 at 1130
Correct Answer

A. Space-required, Priority 1 passenger with a date and time of sign-up of 1 May 09 at 0700.

Explanation

The correct answer is the Space-required, Priority 1 passenger with a date and time of sign-up of 1 May 09 at 0700. This passenger has the highest priority and signed up earlier than the other Space-required, Priority 1 passenger. The date and time of sign-up determine the order in which passengers are selected for a flight.

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37.

(409) When determining head tax charges for passengers, in which circumstance will you charge the tax for a passenger traveling from McGuire Air Force Base, NJ to Ramstein Air Base, Germany?
- Space-required passenger traveling on a military aircraft.
- Space-available passenger traveling on a military aircraft.
- Space-required passenger traveling on a commercial-contracted aircraft.
- Space-available passenger traveling on a commercial-contracted aircraft.
Correct Answer

A. Space-available passenger traveling on a commercial-contracted aircraft.

Explanation

The head tax charges for passengers are determined based on the type of passenger and the type of aircraft they are traveling on. In this case, the question specifies that the passenger is traveling from McGuire Air Force Base, NJ to Ramstein Air Base, Germany. Since the passenger is described as "space-available" and is traveling on a "commercial-contracted aircraft," it indicates that the passenger is not a military personnel or a space-required passenger. Therefore, the head tax charges will be applicable for a space-available passenger traveling on a commercial-contracted aircraft.

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38.

(410) If you are loading passengers on a C–17 that departs at 1630, at what time should the last passenger be loaded on the aircraft to protect against mission delays?
- 1600.
- 1615.
- 1620.
- 1625.
Correct Answer

A. 1620.

Explanation

The last passenger should be loaded on the aircraft at 1620 to protect against mission delays. This allows for a buffer of 10 minutes before the scheduled departure time of 1630, ensuring that all passengers are on board and ready for departure on time.

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39.

(410) When you are downloading passengers off of a C–5, the first passenger you would allow to deplane would be a
- Space-available passenger traveling on ordinary leave.
- Space-required passenger traveling on emergency leave.
- Space-available distinguished visitor traveling on ordinary leave.
- Space-required passenger traveling on permanent change of station orders.
Correct Answer

A. Space-available distinguished visitor traveling on ordinary leave.

Explanation

The first passenger to be allowed to deplane when downloading passengers off of a C-5 would be a space-available distinguished visitor traveling on ordinary leave. This is because space-available passengers have lower priority than space-required passengers, and distinguished visitors have higher priority than regular passengers. Additionally, ordinary leave is a temporary absence from duty, while permanent change of station orders indicate a more permanent relocation.

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40.

(411) If a commercial-contracted flight has been delayed for aircraft maintenance issues and will not be fixed until the next day, the carrier is responsible (at no cost to the passengers) to provide
- Meals and lodging only.
- Lodging, meals, and per diem only.
- Meals, lodging, and transportation only.
- Lodging, transportation, meals, as well as per diem.
Correct Answer

A. Meals, lodging, and transportation only.

Explanation

If a commercial-contracted flight has been delayed for aircraft maintenance issues and will not be fixed until the next day, the carrier is responsible to provide meals, lodging, and transportation only. This means that the airline will cover the cost of meals, accommodation, and transportation for the passengers affected by the delay. However, per diem expenses are not included in the carrier's responsibility in this situation.

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41.

(412) When the following bags are presented to you for check-in, which one must be shipped as air freight because it exceeds authorizations for a space-required traveler?
- Sea bag weighing 60 pounds and 70 linear inches.
- Suitcase weighing 70 pounds and 60 linear inches.
- Duffel bag weighing 90 pounds and 50 linear inches.
- B–4 bag weighing 110 pounds and 80 linear inches.
Correct Answer

A. B–4 bag weighing 110 pounds and 80 linear inches.

Explanation

The B-4 bag weighing 110 pounds and measuring 80 linear inches must be shipped as air freight because it exceeds the authorizations for a space-required traveler.

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42.

(412) When manifesting passengers on a Department of Defense (DD) Form 2131, Passenger Manifest, how will you account for the passengers’ hand-carried baggage on the manifest?
- Add the hand-carried weight to the passengers’ body weight.
- Write the hand-carried weight in the column for hand-carried weight.
- Add the hand-carried weight to the passenger’s checked baggage weight.
- You do not need to account for the passengers’ hand-carried weight on the manifest.
Correct Answer

A. Write the hand-carried weight in the column for hand-carried weight.

Explanation

When manifesting passengers on a Department of Defense (DD) Form 2131, the hand-carried weight of the passengers should be written in the column for hand-carried weight on the manifest. This ensures that the weight of the hand-carried baggage is accounted for separately from the passengers' body weight or checked baggage weight.

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43.

(412) You are checking in baggage for a passenger traveling on emergency leave, which Air Mobility Command (AMC) baggage tag strap should you attach to that passenger’s bags?
- AMC Form 20–DV.
- AMC Form 20–EL.
- AMC Form 20–OB.
- AMC Form 20S–R.
Correct Answer

A. AMC Form 20–EL.

Explanation

The correct answer is AMC Form 20-EL. This form is specifically designed for passengers traveling on emergency leave. Attaching the AMC Form 20-EL baggage tag strap ensures that the bags are properly identified and handled according to the appropriate procedures for emergency leave travelers.

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44.

(412) When receiving baggage from a terminating flight in the baggage claim area, if you discover two unclaimed articles 30 minutes after the last passenger has claimed his or her baggage, what is your next step?
- Search the aircraft for the passenger who owns the baggage.
- Turn the articles over to the Traffic Management Flight (TMF).
- Mark them with the mission number and transfer them to the lost and found section.
- Mark them with the mission number, remove all baggage tags, and secure them in a locked area.
Correct Answer

A. Mark them with the mission number and transfer them to the lost and found section.

Explanation

If you discover two unclaimed articles in the baggage claim area 30 minutes after the last passenger has claimed their baggage, the next step is to mark them with the mission number and transfer them to the lost and found section. This ensures that the articles are properly documented and stored in a designated area where they can be claimed by their rightful owners.

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45.

(412) When prebooked pets are accepted in soft-sided containers, what is the maximum number of pets allowed in the cabin?
- 2.
- 3.
- 4.
- 6.
Correct Answer

A. 3.

Explanation

The maximum number of pets allowed in the cabin when prebooked pets are accepted in soft-sided containers is 3.

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46.

(412) A passenger is presenting two pets for travel, but the border clearance documentation for the animals does not meet the requirements. What is your next step?
- Remove the passenger from the space-required register.
- Place the passenger in duty standby status until the pet is travel ready.
- Call the veterinary office and base to make an appointment for the passenger.
- Let the passenger leave the pets behind the counter until she is able to fix the documents.
Correct Answer

A. Place the passenger in duty standby status until the pet is travel ready.

Explanation

The correct next step in this situation is to place the passenger in duty standby status until the pet is travel ready. This means that the passenger will not be allowed to proceed with their travel plans until they have the necessary documentation for their pets that meets the requirements. Placing the passenger in duty standby status ensures that they are not allowed to travel with their pets until the documentation is in order, preventing any potential issues or violations of regulations.

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47.

(413) If a passenger has just reported a mishandled bag to you but cannot provide the boarding pass or baggage claim checks, what is your next step?
- Cross-reference the passenger manifest to make sure the passenger was manifested on the flight.
- Tell the passenger to report to the baggage service center for mishandled baggage tracer action.
- Report the passenger to the security forces for making a false baggage claim report.
- Process the passenger’s baggage claim without documentation.
Correct Answer

A. Cross-reference the passenger manifest to make sure the passenger was manifested on the flight.

Explanation

The next step would be to cross-reference the passenger manifest to verify if the passenger was indeed on the flight. This is important because without the boarding pass or baggage claim checks, there is no way to confirm the passenger's claim. By checking the passenger manifest, you can determine if the passenger's claim is valid and proceed accordingly.

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48.

(413) A passenger has just reported a lost bag to you and you are preparing an Air Mobility Command (AMC) Form 134, Mishandled Baggage Report. How many copies of the form will you prepare and what is done with the original?
- 3; retain in the AMC Form 136 or forward it to the Baggage Service Center (BSC) after five days.
- 2; retain in the AMC Form 136 or forward it to the BSC after five days.
- 3; attach to the number one article.
- 2; attach to the number one article.
Correct Answer

A. 3; retain in the AMC Form 136 or forward it to the Baggage Service Center (BSC) after five days.

Explanation

When a passenger reports a lost bag, the Air Mobility Command (AMC) Form 134, Mishandled Baggage Report, needs to be prepared. In this situation, three copies of the form should be prepared. The original copy of the form should be retained in the AMC Form 136 or forwarded to the Baggage Service Center (BSC) after five days. This ensures that there is a record of the report and allows for further investigation or resolution of the lost bag issue.

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49.

(413) When you are preparing an Air Mobility Command (AMC) Form 134, Mishandled Baggage Report, for a damaged bag, which of the following would represent a valid case number?
- 09–299.
- 09–501.
- D–009.
- P–009.
Correct Answer

A. D–009.

Explanation

The valid case number for a damaged bag on an Air Mobility Command (AMC) Form 134, Mishandled Baggage Report, would be represented by the format D-009.

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CDC 2T251 Volume 3

(401) What are the two types of customers?

Quiz Preview

(401) Which communication skill is one of the most difficult and neglected skills when communicating with people?

(401) What can you do for your passengers to show you were listening and make sure you understood what they said to you?

(401) How often should you check back with a customer after placing them on hold?

(401) What term is used to describe understanding the situation from the customer’s perspective?

(401) Which should you not do when dealing with an angry passenger?

(401) The Air Mobility Command (AMC) Form 253 and AMC IMT 19 are used for passengers to

(402) What is the first step in briefing passengers?

(402) When briefing passengers, if they have questions and you do not know the answer, what should you do?

(402) After checking passengers’ border clearance and travel authorization documents for validity, currency, and completeness, what should you do if you discover items that need correction?

(403) When making a flight information announcement about a departing flight that has been delayed, you should update passengers every

(403) When making a roll call announcement, which information should you give passengers first?

(404) Which item is not needed when determining if a passenger is eligible to travel?

(404) When checking the travel category to determine travel eligibility, one-way dependents and family members are authorized to travel in space-required status is when they are

(404) When verifying transportation authorizations for space-required passengers, what information should you check against the passenger’s identification (ID) card if they are traveling on permanent change of station (PCS) orders?

(404) When verifying transportation authorizations for space-required passengers, which two items are important to verify for Transportation Working Capital Fund (TWCF) purposes?

(404) After determining travel eligibility for space-required passengers, to check travel clearances, you must determine if the passenger is eligible to travel to the destination by checking the required documents such as passports, visas, and immunization records for

(405) During the task of determining eligibility for space-available travel, which continental United States (CONUS) or overseas travel options may a dependent of a military member use during emergency leave unfunded travel when accompanied by his or her sponsor?

(405) During the task of determining eligibility for space-available travel, under which travel category may Uniformed Services members travel while on permissive temporary duty (TDY) orders for house hunting?

(405) During the task of determining eligibility for space-available travel, a retired Uniformed Services member may travel under

(407) If a space-available passenger is not present for a roll call, you should

(408) If a passenger orders a meal, but is not required to pay for it, what should you enter in the “Meal Cost” block of the Air Mobility Command (AMC) Form 148/2, Boarding Pass/Ticket/Receipt?

(408) After completing the Air Mobility Command (AMC) Form 148/2, Boarding Pass/Ticket/Receipt,

(408) When preparing the Air Mobility Command (AMC) Form 148/2, Boarding Pass/Ticket/Receipt, how many copies will you complete and how are they distributed?

(408) When preparing the Department of Defense (DD) Form 2131, Passenger Manifest, individuals enter their name, grade, signature and date in the manifest certification blocks, to certify that

(408) When preparing the Department of Defense (DD) Form 2131, Passenger Manifest, at a minimum, how many copies will you complete and how are they distributed?

(409) When determining pet shipping charges, you will charge a passenger for one excess baggage piece when the combined container and pet weight

(406) A passenger can be categorized as a Blue Bark passenger when the passenger is

(406) When a passenger is too large to be safely restrained in a single aircraft seat using a single seatbelt, handle him or her as you would

(406) If a mission essential ground personnel (MEGP) passenger wants to travel on a specific mission that departs at 0800 Greenwich Mean Time (GMT), when is the latest time the MEGP can notify the Air Terminal Operations Center (ATOC) of that intention?

(407) When a passenger registers for space-required travel, after you collect two copies of the passenger's orders and before you enter the passenger into the backlog, you must write in the remarks section on the passenger's orders the passenger's

(407) Before space-available passengers can be entered into the space-available register, which form must they complete?

(407) While updating and maintaining the space-available standby listing on 23 Apr 09, which passenger with the following date of sign-up will you purge from the listing?

(407) While selecting passengers for a flight, you would first select space-available passengers traveling on

(407) Which passenger would you select first for a flight?

(409) When determining head tax charges for passengers, in which circumstance will you charge the tax for a passenger traveling from McGuire Air Force Base, NJ to Ramstein Air Base, Germany?

(410) If you are loading passengers on a C–17 that departs at 1630, at what time should the last passenger be loaded on the aircraft to protect against mission delays?

(410) When you are downloading passengers off of a C–5, the first passenger you would allow to deplane would be a

(411) If a commercial-contracted flight has been delayed for aircraft maintenance issues and will not be fixed until the next day, the carrier is responsible (at no cost to the passengers) to provide

(412) When the following bags are presented to you for check-in, which one must be shipped as air freight because it exceeds authorizations for a space-required traveler?

(412) When manifesting passengers on a Department of Defense (DD) Form 2131, Passenger Manifest, how will you account for the passengers’ hand-carried baggage on the manifest?

(412) You are checking in baggage for a passenger traveling on emergency leave, which Air Mobility Command (AMC) baggage tag strap should you attach to that passenger’s bags?

(412) When receiving baggage from a terminating flight in the baggage claim area, if you discover two unclaimed articles 30 minutes after the last passenger has claimed his or her baggage, what is your next step?

(412) When prebooked pets are accepted in soft-sided containers, what is the maximum number of pets allowed in the cabin?

(412) A passenger is presenting two pets for travel, but the border clearance documentation for the animals does not meet the requirements. What is your next step?

(413) If a passenger has just reported a mishandled bag to you but cannot provide the boarding pass or baggage claim checks, what is your next step?

(413) A passenger has just reported a lost bag to you and you are preparing an Air Mobility Command (AMC) Form 134, Mishandled Baggage Report. How many copies of the form will you prepare and what is done with the original?

(413) When you are preparing an Air Mobility Command (AMC) Form 134, Mishandled Baggage Report, for a damaged bag, which of the following would represent a valid case number?