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1. (428) What must remain the highest priority when load planning cargo?

Explanation

When load planning cargo, the highest priority should be the safety of the flight. This means ensuring that the cargo is properly secured, balanced, and distributed in the aircraft to maintain stability and prevent any potential hazards or accidents during the flight. While factors like ease of offload at the downline station and loadmaster preference may be considered, they should not take precedence over the safety of the flight.

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About This Quiz
CDC 2T251 Volume 3 - Quiz

This CDC 2T251 Volume 3 quiz assesses key customer service skills, focusing on internal and external customer types, listening, empathy, and handling of angry customers. It's designed to enhance understanding and application of effective communication strategies in professional settings.

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2. (406) When a passenger is too large to be safely restrained in a single aircraft seat using a single seatbelt, handle him or her as you would 

Explanation

The correct answer is a disabled passenger. When a passenger is too large to be safely restrained in a single aircraft seat using a single seatbelt, they are considered disabled in terms of their ability to fit and be secured in a regular seat. Handling them as a disabled passenger means providing them with appropriate accommodations and assistance to ensure their safety and comfort during the flight.

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3. (412) You are checking in baggage for a passenger traveling on emergency leave, which Air Mobility Command (AMC) baggage tag strap should you attach to that passenger's bags?

Explanation

The correct answer is AMC Form 20-EL. This form is specifically designed for passengers traveling on emergency leave. Attaching the AMC Form 20-EL baggage tag strap ensures that the bags are properly identified and handled according to the appropriate procedures for emergency leave travelers.

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4. (401) What are the two types of customers?

Explanation

The two types of customers are internal and external. Internal customers refer to individuals or departments within the same organization who rely on the products or services provided by another department or team. External customers, on the other hand, are individuals or organizations outside of the company who purchase or use the products or services offered by the organization. This classification helps in understanding the different needs, expectations, and relationships that exist between the organization and its customers.

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5. (407) If a space-available passenger is not present for a roll call, you should

Explanation

If a space-available passenger is not present for a roll call, the correct action to take is to skip the passenger's name and continue with the selection process. This means that the passenger will not be considered for the available space on the flight and the selection process will move on to the next passenger on the list.

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6. (401) What can you do for your passengers to show you were listening and make sure you understood what they said to you?

Explanation

Paraphrasing what the passengers said is a way to show that you were actively listening and understood their message. It involves restating their words or summarizing their message in your own words, which allows you to clarify any misunderstandings and ensure that you have correctly interpreted their meaning. This demonstrates your attentiveness and empathy towards the passengers' concerns or requests.

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7. (401) What term is used to describe understanding the situation from the customer's perspective?

Explanation

Empathy is the term used to describe understanding the situation from the customer's perspective. It refers to the ability to put oneself in the customer's shoes, understand their emotions, and respond with compassion and understanding. Empathy is essential in customer service as it helps to build trust, enhance communication, and provide personalized solutions that meet the customer's needs and expectations.

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8. (402) What is the first step in briefing passengers?

Explanation

The first step in briefing passengers is to prepare so that you know exactly which information you need to brief them about the subject. This involves familiarizing yourself with the necessary information and ensuring that you have a clear understanding of what needs to be conveyed to the passengers. By preparing in advance, you can effectively communicate the relevant information to the passengers and address any questions or concerns they may have.

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9. (402) When briefing passengers, if they have questions and you do not know the answer, what should you do?

Explanation

When briefing passengers and faced with questions you do not know the answer to, it is best to seek help from your supervisor. This ensures that accurate and reliable information is provided to the passengers.

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10. (413) If a passenger has just reported a mishandled bag to you but cannot provide the boarding pass or baggage claim checks, what is your next step?

Explanation

The next step would be to cross-reference the passenger manifest to verify if the passenger was indeed on the flight. This is important because without the boarding pass or baggage claim checks, there is no way to confirm the passenger's claim. By checking the passenger manifest, you can determine if the passenger's claim is valid and proceed accordingly.

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11. (424) When loadmasters sign the hazardous brief sheet, below their signature they must legibly print

Explanation

Loadmasters are required to legibly print their name below their signature on the hazardous brief sheet. This is important for identification purposes and to ensure that the correct loadmaster is associated with the document. The other options listed (unit, mission number, certification statement) may also be important for record-keeping, but the question specifically asks for the information that loadmasters must print below their signature, and their name is the correct answer.

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12. (428) The allowable weight an aircraft can carry is called the

Explanation

The question asks for the term used to describe the allowable weight an aircraft can carry. The correct answer is "allowable cabin load (ACL)" because this term specifically refers to the weight limit for the cabin area of the aircraft. The other options, such as leading edge of mean aerodynamic chord (LEMAC), mean aerodynamic chord (MAC), and reference datum line (RDL), do not pertain to the weight limit of the aircraft.

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13. (406) A passenger can be categorized as a Blue Bark passenger when the passenger is

Explanation

A passenger can be categorized as a Blue Bark passenger when they are traveling in conjunction with the death of a family member. This means that if a passenger is traveling due to the death of a family member, they would fall under the category of Blue Bark passenger. The other options mentioned in the question, such as being a dependent of a missing in action sponsor or a prisoner of war, being a senior officer or senior public official, or being onboard an aircraft but not on the manifest, do not meet the criteria for being a Blue Bark passenger.

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14. (412) A passenger is presenting two pets for travel, but the border clearance documentation for the animals does not meet the requirements. What is your next step?

Explanation

The correct next step in this situation is to place the passenger in duty standby status until the pet is travel ready. This means that the passenger will not be allowed to proceed with their travel plans until they have the necessary documentation for their pets that meets the requirements. Placing the passenger in duty standby status ensures that they are not allowed to travel with their pets until the documentation is in order, preventing any potential issues or violations of regulations.

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15. (401) Which communication skill is one of the most difficult and neglected skills when communicating with people?

Explanation

Listening is one of the most difficult and neglected skills when communicating with people. While displaying proper telephone etiquette, enunciating words, and making eye contact are important aspects of communication, listening requires active engagement and attention to understand and respond effectively. Many people struggle with truly listening, as it involves focusing on the speaker, understanding their message, and providing appropriate feedback. Neglecting this skill can lead to misunderstandings, miscommunication, and ineffective communication overall.

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16. (401) How often should you check back with a customer after placing them on hold?

Explanation

After placing a customer on hold, it is important to check back with them within a reasonable timeframe to ensure their needs are being met and to maintain good customer service. Checking back too frequently may disrupt their experience, while not checking back often enough may make them feel neglected. Two or three minutes strikes a balance between these two extremes, giving the customer enough time to collect their thoughts or complete any tasks they may need to do while also showing that their time is valued.

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17. (401) Which should you not do when dealing with an angry passenger?

Explanation

When dealing with an angry passenger, it is important to remain calm and professional. Taking their anger personally can escalate the situation and make it more difficult to resolve the issue. It is important to remember that the passenger's anger is not directed towards the individual personally, but rather towards the situation or the company. Moving them to another area, asking for help from a supervisor, and remaining calm and professional are all appropriate actions to take when dealing with an angry passenger.

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18. (419) What must you do before you print and sign your name on the AF IMT 3516, Food Service Inventory Transfer, when picking up meals from the flight kitchen?

Explanation

Before printing and signing your name on the AF IMT 3516, Food Service Inventory Transfer, when picking up meals from the flight kitchen, you must verify that you have every item listed on the form. This ensures that you have received all the meals that are supposed to be transferred and helps in maintaining accurate inventory records.

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19. (402) After checking passengers' border clearance and travel authorization documents for validity, currency, and completeness, what should you do if you discover items that need correction?

Explanation

If you discover items that need correction in passengers' border clearance and travel authorization documents, you should brief them on what needs to be corrected, inform them of where they need to go to get the corrections, and provide them with instructions on how to get there. This ensures that the passengers are aware of the necessary corrections and know where to go to make the changes.

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20. (421) You serviced the C–17 with the lavatory service truck (LST); the doughnut seal was faulty, and you came into direct contact with waste from the aircraft. You were wearing all required personal protective equipment (PPE). What actions should you take?

Explanation

After coming into direct contact with waste from the aircraft due to a faulty doughnut seal, the correct action to take is to wash immediately and change clothes. This is important to prevent any potential contamination and ensure personal hygiene. While wearing the required personal protective equipment (PPE) may have provided some level of protection, it is still necessary to take these additional steps to minimize any potential risks.

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21. (404) Which item is not needed when determining if a passenger is eligible to travel?

Explanation

Baggage allowances are not needed when determining if a passenger is eligible to travel. Eligibility to travel is determined based on factors such as travel category and supporting documents, travel restrictions clearances, and proper identification. Baggage allowances, on the other hand, pertain to the amount and size of luggage that a passenger is allowed to bring on their journey and are not directly related to determining eligibility.

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22. (422) Before a manually completed mission's Air Mobility Command (AMC) Form 77, Aircraft Ground Handling Record is forwarded to the Records, Reports, and Analysis section, the shift supervisor will

Explanation

The shift supervisor is responsible for reviewing the manually completed mission's AMC Form 77, Aircraft Ground Handling Record for accuracy and content. Once the review is done, the supervisor signs the form before forwarding it to the Records, Reports, and Analysis section. This ensures that the form has been thoroughly checked and verified before it is further processed.

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23. (431) If a shipper has called looking for a shipment when your computers are down, how will you locate the shipment?

Explanation

If the shipper has called looking for a shipment when the computers are down, the best way to locate the shipment is to conduct a physical search of the warehouse and cargo yard. This is because the computers being down means that the electronic tracking systems are not accessible, so physically searching the warehouse and cargo yard is the most reliable method to locate the shipment.

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24. (426) The Global Air Transportation Execution System (GATES) allows users to

Explanation

The Global Air Transportation Execution System (GATES) is a system that enables users to process, manifest, and track passengers and cargo. It allows for efficient management of air transportation operations by providing functionalities such as passenger check-in, cargo tracking, and manifesting. This system is designed to streamline the process of handling passengers and cargo, ensuring that they are properly documented, accounted for, and tracked throughout their journey. It helps in improving the overall efficiency and accuracy of air transportation operations.

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25. (413) When completing the Air Mobility Command (AMC) Form 134, Mishandled Baggage Report, which type of information will you provide in Section III, Damaged Baggage Report?

Explanation

In Section III of the Air Mobility Command (AMC) Form 134, the information that needs to be provided is the description of the damage to the baggage and the estimated cost for repair or replacement. This section is specifically for reporting any damage that occurred to the baggage during transportation. The purpose of providing this information is to accurately document the extent of the damage and estimate the cost required for repair or replacement. This information is crucial for the proper handling and processing of the mishandled baggage report.

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26. (409) When determining head tax charges for passengers, in which circumstance will you charge the tax for a passenger traveling from McGuire Air Force Base, NJ to Ramstein Air Base, Germany?

Explanation

The head tax charges for passengers are determined based on the type of passenger and the type of aircraft they are traveling on. In this case, the question specifies that the passenger is traveling from McGuire Air Force Base, NJ to Ramstein Air Base, Germany. Since the passenger is described as "space-available" and is traveling on a "commercial-contracted aircraft," it indicates that the passenger is not a military personnel or a space-required passenger. Therefore, the head tax charges will be applicable for a space-available passenger traveling on a commercial-contracted aircraft.

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27. (410) If you are loading passengers on a C–17 that departs at 1630, at what time should the last passenger be loaded on the aircraft to protect against mission delays?

Explanation

The last passenger should be loaded on the aircraft at 1620 to protect against mission delays. This allows for a buffer of 10 minutes before the scheduled departure time of 1630, ensuring that all passengers are on board and ready for departure on time.

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28. (428) The maximum payload that can be carried over the most restrictive flight segment of a mission is called the

Explanation

The question asks for the term that refers to the maximum payload that can be carried over the most restrictive flight segment of a mission. The correct answer is critical leg allowable cabin load (ACL), which represents the maximum weight that can be carried in the cabin during the most critical phase of the flight. The other options, reference datum line (RDL), mean aerodynamic chord (MAC), and leading edge of mean aerodynamic chord (LEMAC), do not specifically refer to the maximum payload carried over a flight segment.

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29. (411) If a commercial-contracted flight has been delayed for aircraft maintenance issues and will not be fixed until the next day, the carrier is responsible (at no cost to the passengers) to provide

Explanation

If a commercial-contracted flight has been delayed for aircraft maintenance issues and will not be fixed until the next day, the carrier is responsible to provide meals, lodging, and transportation only. This means that the airline will cover the cost of meals, accommodation, and transportation for the passengers affected by the delay. However, per diem expenses are not included in the carrier's responsibility in this situation.

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30. (412) When the following bags are presented to you for check-in, which one must be shipped as air freight because it exceeds authorizations for a space-required traveler?

Explanation

The B-4 bag weighing 110 pounds and measuring 80 linear inches must be shipped as air freight because it exceeds the authorizations for a space-required traveler.

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31. (404) After determining travel eligibility for space-required passengers, to check travel clearances, you must determine if the passenger is eligible to travel to the destination by checking the required documents such as passports, visas, and immunization records for

Explanation

The correct answer is "presence, currency, accuracy, and completeness." This is because when checking travel clearances, it is important to determine if the required documents such as passports, visas, and immunization records are present, up-to-date (currency), correct (accuracy), and complete. These factors ensure that the passenger meets the necessary requirements for travel to the destination.

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32. (412) When receiving baggage from a terminating flight in the baggage claim area, if you discover two unclaimed articles 30 minutes after the last passenger has claimed his or her baggage, what is your next step?

Explanation

If you discover two unclaimed articles in the baggage claim area 30 minutes after the last passenger has claimed their baggage, the next step is to mark them with the mission number and transfer them to the lost and found section. This ensures that the articles are properly documented and stored in a designated area where they can be claimed by their rightful owners.

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33. (407) When a passenger registers for space-required travel, after you collect two copies of the passenger's orders and before you enter the passenger into the backlog, you must write in the remarks section on the passenger's orders the passenger's 

Explanation

When a passenger registers for space-required travel, it is necessary to collect two copies of the passenger's orders. Before entering the passenger into the backlog, it is required to write in the remarks section on the passenger's orders the date and time of sign-up. This information is important for record-keeping and tracking purposes, as it helps to establish the order in which passengers registered for the travel.

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34. (408) When preparing the Air Mobility Command (AMC) Form 148/2, Boarding Pass/Ticket/Receipt, how many copies will you complete and how are they distributed?

Explanation

When preparing the AMC Form 148/2, Boarding Pass/Ticket/Receipt, two copies will be completed. One copy is given to the passenger, while the other copy is kept for passenger service records.

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35. (407) While updating and maintaining the space-available standby listing on 23 Apr 09, which passenger with the following date of sign-up will you purge from the listing?

Explanation

Based on the information given, the question is asking which passenger should be removed from the standby listing while updating and maintaining it on 23 Apr 09. The correct answer is 22 Feb 09 because it is the earliest date of sign-up among the given options.

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36. (408) When preparing the Department of Defense (DD) Form 2131, Passenger Manifest, individuals enter their name, grade, signature and date in the manifest certification blocks, to certify that

Explanation

When preparing the Department of Defense (DD) Form 2131, individuals enter their name, grade, signature, and date in the manifest certification blocks to certify that anti-hijacking measures have been conducted. This means that the individuals are confirming that necessary precautions and procedures have been taken to prevent hijacking during the transportation process.

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37. (417) As a Fleet Service dispatcher, after you have completed and signed an Air Mobility Command (AMC) Form 244, Fleet Service Arrival/Departure Worksheet, who else needs to sign it before it can be given to the records section?

Explanation

After completing and signing an Air Mobility Command (AMC) Form 244, the Fleet Service dispatcher needs to have the Fleet Service shift supervisor sign it before it can be given to the records section.

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38. (407) Which passenger would you select first for a flight?

Explanation

The correct answer is the Space-required, Priority 1 passenger with a date and time of sign-up of 1 May 09 at 0700. This passenger has the highest priority and signed up earlier than the other Space-required, Priority 1 passenger. The date and time of sign-up determine the order in which passengers are selected for a flight.

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39. (419) After you have delivered meals to a C–5, who will stow those meals in the galley or air transportable galley lavatory (ATGL) storage areas?

Explanation

After delivering meals to a C-5, both Fleet Service personnel and aircrew members will stow those meals in the galley or air transportable galley lavatory (ATGL) storage areas.

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40. (425) Which is not a function of capability forecasting?

Explanation

The function of capability forecasting involves monitoring and clearing explosives shipments, accomplishing aircraft capability schedules, and coordinating Special Assignment Airlift/Air Missions (SAAM/SAM). However, delivering documentation to and from the aircraft is not directly related to capability forecasting.

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41. (430) After reviewing Air Mobility Command (AMC) Form 56, Rehandled Workload, section leadership will forward it to the

Explanation

After reviewing Air Mobility Command (AMC) Form 56, section leadership will forward it to the Records, Reports, and Analysis section to consolidate and include in the 7107 report.

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42. (413) A passenger has just reported a lost bag to you and you are preparing an Air Mobility Command (AMC) Form 134, Mishandled Baggage Report. How many copies of the form will you prepare and what is done with the original?

Explanation

When a passenger reports a lost bag, the Air Mobility Command (AMC) Form 134, Mishandled Baggage Report, needs to be prepared. In this situation, three copies of the form should be prepared. The original copy of the form should be retained in the AMC Form 136 or forwarded to the Baggage Service Center (BSC) after five days. This ensures that there is a record of the report and allows for further investigation or resolution of the lost bag issue.

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43. (424) What is the first step when giving a hazardous cargo briefing?

Explanation

The first step when giving a hazardous cargo briefing is to prepare yourself by learning about the load. This is important because it allows you to have a thorough understanding of the potential hazards associated with the cargo, as well as any special handling or safety precautions that may be required. By being knowledgeable about the load, you can effectively communicate this information to others and ensure that everyone involved is aware of the risks and how to mitigate them.

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44. (427) What hazardous material qualification must load planners have?

Explanation

Load planners must have the hazardous material qualification of an inspector. This is because inspectors are responsible for inspecting and ensuring the safe handling, storage, and transportation of hazardous materials. They have the knowledge and expertise to identify potential hazards and ensure compliance with regulations. Packer, handler, and technical specialist may also have roles related to hazardous materials, but the specific qualification required for load planners is that of an inspector.

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45. (404) When verifying transportation authorizations for space-required passengers, which two items are important to verify for Transportation Working Capital Fund (TWCF) purposes?

Explanation

When verifying transportation authorizations for space-required passengers for TWCF purposes, it is important to verify the customer identification code (CIC) and an authorizing official's signature. These two items ensure that the authorization is legitimate and approved by the appropriate authority. The CIC identifies the specific customer who requires transportation, while the authorizing official's signature confirms that the authorization has been approved by the relevant personnel.

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46. (405) During the task of determining eligibility for space-available travel, which continental United States (CONUS) or overseas travel options may a dependent of a military member use during emergency leave unfunded travel when accompanied by his or her sponsor?

Explanation

During emergency leave unfunded travel, a dependent of a military member may use CONUS to CONUS travel options. This means that they can travel within the continental United States when accompanied by their sponsor.

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47. (405) During the task of determining eligibility for space-available travel, under which travel category may Uniformed Services members travel while on permissive temporary duty (TDY) orders for house hunting?

Explanation

Uniformed Services members may travel under Category III while on permissive temporary duty (TDY) orders for house hunting. Category III includes members who are on permissive TDY orders for the purpose of house hunting incident to a permanent change of station (PCS) move. This category allows members to travel on a space-available basis.

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48. (405) During the task of determining eligibility for space-available travel, a retired Uniformed Services member may travel under

Explanation

A retired Uniformed Services member is eligible to travel under Category VI when determining eligibility for space-available travel.

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49. (415) In order to prevent damage, which item is placed on three-point dunnage, a 463L pallet dolly, or a suitable roller system?

Explanation

The correct answer is the air transportable galley/lavatory. This item is placed on three-point dunnage to prevent damage.

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50. (408) After completing the Air Mobility Command (AMC) Form 148/2, Boarding Pass/Ticket/Receipt,

Explanation

The correct answer is to use the AMC Form 148/2 to brief passengers on important mission information. This suggests that the form contains relevant details or instructions that need to be communicated to the passengers before their flight.

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51. (416) If you are servicing an arriving aircraft and notice a personal item left by a passenger, what action must you take?

Explanation

If you are servicing an arriving aircraft and notice a personal item left by a passenger, the correct action to take is to turn it over to the passenger terminal's lost and found or Security Forces. This ensures that the item is properly handled and returned to its owner.

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52. (419) You are stationed at McChord AFB, WA, and a flight just arrived from Kadena AB, Japan that has unused meals onboard. What must you do with these meals?

Explanation

After USDA inspection and approval, the unused meals from the flight must be placed in two plastic bags and incinerated or sterilized at an approved facility. This ensures that the meals are properly disposed of to prevent any potential health risks or contamination.

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53. (403) When making a flight information announcement about a departing flight that has been delayed, you should update passengers every

Explanation

When making a flight information announcement about a departing flight that has been delayed, updating passengers every 20 minutes is the most appropriate option. This allows enough time for any new information or updates to be gathered and communicated to the passengers. Providing updates at shorter intervals, such as every 5 or 10 minutes, may not allow for significant changes in the delay time or other relevant information to occur. Updating every 15 minutes could be a reasonable option, but updating every 20 minutes strikes a balance between keeping passengers informed and allowing time for any necessary adjustments to be made.

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54. (403) When making a roll call announcement, which information should you give passengers first?

Explanation

When making a roll call announcement, it is important to provide passengers with information about the rank, name, mission number, and destination of the flight. This allows passengers to identify and locate the correct personnel for their flight. It also provides them with essential information about the flight and helps ensure a smooth and organized boarding process.

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55. (431) When conducting tracer action in the Global Air Transportation Execution System (GATES), which shipment information will you enter into the system to track the cargo?

Explanation

When conducting tracer action in the Global Air Transportation Execution System (GATES), the shipment information that needs to be entered into the system to track the cargo is the Transportation Control Number (TCN) or pallet ID. These identifiers help in identifying and tracking the specific shipment within the system. The project code or document identifier code (DIC), customer identification code (CIC) or accounting code, and transportation account code (TAC) or manifest register number are not specifically used for tracking the cargo in GATES.

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56. (413) Once you have prepared an Air Mobility Command (AMC) Form 136, Baggage Mishandled Report File, the documents you must include before you send the file to the Baggage Service Center (BSC) are the original AMC Form 134,

Explanation

The correct answer is "copies of the boarding pass, baggage tags, or flight manifest." This is because when preparing an Air Mobility Command (AMC) Form 136, Baggage Mishandled Report File, you need to include supporting documents such as copies of the boarding pass, baggage tags, or flight manifest. These documents provide evidence and information about the mishandled baggage and are necessary for the Baggage Service Center (BSC) to process the report effectively. Including the original AMC Form 134 is not required according to the given information.

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57. (414) When you discover an unaccompanied bag, what must you do before you secure the baggage?

Explanation

Before securing the baggage, you must present it to customs officials for clearance and reflect this action on the AMC Form 134.

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58. (410) When you are downloading passengers off of a C–5, the first passenger you would allow to deplane would be a

Explanation

The first passenger to be allowed to deplane when downloading passengers off of a C-5 would be a space-available distinguished visitor traveling on ordinary leave. This is because space-available passengers have lower priority than space-required passengers, and distinguished visitors have higher priority than regular passengers. Additionally, ordinary leave is a temporary absence from duty, while permanent change of station orders indicate a more permanent relocation.

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59. (404) When checking the travel category to determine travel eligibility, one-way dependents and family members are authorized to travel in space-required status is when they are

Explanation

One-way dependents and family members are authorized to travel in space-required status when they are issued official travel orders under emergency leave conditions. This means that if there is an emergency situation, such as a family member being seriously ill or passing away, the dependent or family member can be authorized to travel in a space-required status to reach their destination quickly. This allows them to travel without having to wait for available seats on a flight.

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60. (404) When verifying transportation authorizations for space-required passengers, what information should you check against the passenger's identification (ID) card if they are traveling on permanent change of station (PCS) orders?

Explanation

When verifying transportation authorizations for space-required passengers traveling on permanent change of station (PCS) orders, you should check the name, grade, and solicit social security number against the passenger's identification (ID) card. This information helps to ensure that the passenger's identity matches the information on the ID card and confirms their eligibility for transportation.

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61. (408) If a passenger orders a meal, but is not required to pay for it, what should you enter in the "Meal Cost" block of the Air Mobility Command (AMC) Form 148/2, Boarding Pass/Ticket/Receipt?

Explanation

The correct answer is "No charge." This is because if a passenger orders a meal but is not required to pay for it, the meal cost should be entered as "No charge" on the AMC Form 148/2. This indicates that the passenger did not have to pay for the meal.

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62. (401) The Air Mobility Command (AMC) Form 253 and AMC IMT 19 are used for passengers to

Explanation

The correct answer is "comment on the service received while traveling within AMC." The Air Mobility Command (AMC) Form 253 and AMC IMT 19 are not used for passengers to clear customs or obtain border clearance requirements. They are used specifically for passengers to provide feedback and comments on the service they received while traveling within AMC.

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63. (407) While selecting passengers for a flight, you would first select space-available passengers traveling on 

Explanation

When selecting passengers for a flight, the priority would be given to those with emergency orders to the emergency location. This means that individuals who have urgent and critical reasons to travel to a specific location due to an emergency situation would be selected first. This ensures that those who require immediate assistance or intervention reach their destination as quickly as possible.

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64. (418) Which describes the proper way to clean and service an oven?

Explanation

The proper way to clean and service an oven is to remove the dirty racks, clean the oven interior, install clean racks, and ensure the oven is operational. This ensures that both the interior and racks are cleaned and that the oven is functioning properly after the cleaning process.

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65. (430) Air Terminal Operations Center (ATOC) personnel prepare the Air Mobility Command (AMC) Form 56, Rehandled Workload when

Explanation

ATOC personnel prepare the AMC Form 56, Rehandled Workload when an ATOC representative needs to make extra trips to an aircraft due to extended delays, mission reroutes, or load or aircraft swaps. This form helps track the additional workload and ensures proper documentation of the changes in the mission.

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66. (426) Intransit Visibility (ITV) provides commanders the capability to

Explanation

Intransit Visibility (ITV) is a capability that allows commanders to determine if a force has reached its destination and is ready to perform its mission. It does not involve connecting and replicating, entering data into feeder systems accurately, or interfacing with specific systems like X-MAN, Logistics (LOGMOD), and MANPER-B. The purpose of ITV is to provide visibility and confirmation of a force's arrival at its destination, ensuring readiness for mission execution.

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67. (413) When you are preparing an Air Mobility Command (AMC) Form 134, Mishandled Baggage Report, for a damaged bag, which of the following would represent a valid case number?  

Explanation

The valid case number for a damaged bag on an Air Mobility Command (AMC) Form 134, Mishandled Baggage Report, would be represented by the format D-009.

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68. (424) When giving the hazardous cargo briefing to the aircrew, where will you find information about what to do in case of emergency for each hazard?

Explanation

The Shipper's Declaration for Dangerous Goods is the document that provides information about what to do in case of emergency for each hazard when giving the hazardous cargo briefing to the aircrew. This document contains detailed information about the hazardous materials being transported, including emergency response procedures and contact information. The other options listed, such as the AMC Form 302, AF Form 4080, and DD Form 2131, do not specifically provide this information.

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69. (429) Which form would you use when you need to manually manifest cargo?

Explanation

The correct answer is DD Form 1385, Cargo Manifest. This form is used when there is a need to manually manifest cargo. It is a document that provides a detailed list of the cargo being transported, including information such as the type of cargo, quantity, weight, and destination. By using this form, the person responsible for the cargo can ensure that all the necessary information is accurately recorded and that the cargo is properly accounted for during transportation.

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70. (406) If a mission essential ground personnel (MEGP) passenger wants to travel on a specific mission that departs at 0800 Greenwich Mean Time (GMT), when is the latest time the MEGP can notify the Air Terminal Operations Center (ATOC) of that intention?

Explanation

The latest time the MEGP can notify the ATOC of their intention to travel on the specific mission that departs at 0800 GMT is 0500 GMT.

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71. (414) If you are at the station where a passenger reported a lost bag on 23 April 12, how much time do you have to find the lost baggage and update the remarks section on Air Mobility Command (AMC) Form 134, Mishandled Baggage Report before only the Baggage Service Center (BSC) will assume responsibility for the claim?

Explanation

According to the given information, if a passenger reports a lost bag on 23 April 12, you have 5 days to find the lost baggage and update the remarks section on AMC Form 134 before the Baggage Service Center (BSC) assumes responsibility for the claim.

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72. (412) When manifesting passengers on a Department of Defense (DD) Form 2131, Passenger Manifest, how will you account for the passengers' hand-carried baggage on the manifest?

Explanation

When manifesting passengers on a Department of Defense (DD) Form 2131, the hand-carried weight of the passengers should be written in the column for hand-carried weight on the manifest. This ensures that the weight of the hand-carried baggage is accounted for separately from the passengers' body weight or checked baggage weight.

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73. (412) When prebooked pets are accepted in soft-sided containers, what is the maximum number of pets allowed in the cabin?

Explanation

The maximum number of pets allowed in the cabin when prebooked pets are accepted in soft-sided containers is 3.

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74. (407) Before space-available passengers can be entered into the space-available register, which form must they complete?

Explanation

Before space-available passengers can be entered into the space-available register, they must complete AMC Form 140.

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75. (408) When preparing the Department of Defense (DD) Form 2131, Passenger Manifest, at a minimum, how many copies will you complete and how are they distributed?

Explanation

When preparing the Department of Defense (DD) Form 2131, Passenger Manifest, it is necessary to make sufficient copies for enroute, downline, and terminating stations, as well as all applicable border clearance agencies. Additionally, one copy should be retained for the station file.

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76. (427) At a minimum, how many months of ramp services experience should load planning personnel have?

Explanation

Load planning personnel should have at least 6 months of ramp services experience.

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77. (409) When determining pet shipping charges, you will charge a passenger for one excess baggage piece when the combined container and pet weight

Explanation

The correct answer is "does not exceed 70 pounds" because the question asks for the condition under which a passenger will be charged for one excess baggage piece. According to the given information, a passenger will be charged for one excess baggage piece when the combined container and pet weight exceeds 150 pounds. Therefore, if the weight does not exceed 70 pounds, the passenger will not be charged for one excess baggage piece.

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78. (424) After you have received the necessary cargo documents from load planning personnel to allow you to prepare the aircraft package (except for passenger boarding manifests), what must you do before delivering it to the aircraft?

Explanation

Before delivering the aircraft package to the aircraft, the necessary step to take is to make sure that it is complete. This ensures that all the required cargo documents are present and nothing is missing before the package is delivered.

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79. (422) Which part of the mission load report (MLR) lists details on items such as human remains, registered mail, and re-icing and refrigerated shipments?

Explanation

The correct answer is Part III: Cargo Breakdown - Special Interest Cargo. This part of the mission load report (MLR) specifically lists details on items such as human remains, registered mail, and re-icing and refrigerated shipments. It provides a breakdown of the special interest cargo being transported during the mission.

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80. (422) Which part of the mission load report (MLR) lists the equipment that will be needed to on/offload cargo and whether security guards are required for the load?

Explanation

Part IV: Load/Unload Remarks is the correct answer because this part of the mission load report (MLR) provides information about the equipment needed to on/offload cargo and whether security guards are required for the load. It includes any specific instructions or remarks related to the loading and unloading process.

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81. (423) Information control ensures that documentation is distributed to respective terminal work centers and that originals are forwarded to the

Explanation

Information control ensures that documentation is distributed to respective terminal work centers and that originals are forwarded to the records and reports section.

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82. (414) If a bag is excessively damaged and articles from it have become lost or missing, what must you do after annotating the Air Mobility Command (AMC) Form 134, Mishandled Baggage Report with the necessary statement?

Explanation

After annotating the Air Mobility Command (AMC) Form 134, Mishandled Baggage Report with the necessary statement, the next step is to list all articles reported missing and the estimated value of each. This is important for documentation purposes and to provide a clear record of the items that have been lost or missing from the excessively damaged bag.

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83. (409) While determining excess baggage fees, you identify that a passenger's fare amount is $529.00, which shows a rate per piece figure of $80.00. The next step is to determine how much the space-required passenger will be charged for one duffel bag weighing 80 pounds and an additional suitcase weighing 80 pounds by multiplying the

Explanation

The correct answer is "rate per piece amount by one" because the rate per piece figure of $80.00 is the fee charged for each piece of excess baggage. Since the passenger has two pieces of excess baggage (one duffel bag weighing 80 pounds and an additional suitcase weighing 80 pounds), the fee will be calculated by multiplying the rate per piece amount by one.

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84. (414) If you sent a piece of RUSH baggage to Elmendorf AFB, Alaska, on 23 Apr 12 at 1400 and you have not received confirmation that they received the bag, when is the latest you should follow-up with them to receive confirmation?

Explanation

The question states that the RUSH baggage was sent on 23 Apr 12 at 1400, and the person has not received confirmation yet. To determine the latest time to follow up for confirmation, we need to consider the time it takes for the bag to reach Elmendorf AFB, Alaska. Assuming it takes at least 24 hours for the bag to arrive, the latest time to follow up would be 25 Apr 12 at 1400, which is exactly 24 hours after the bag was sent.

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85. When you are tasked to load non-expendable supplies on an Air Mobility Command (AMC) C–5, which form should you use?

Explanation

The correct form to use when loading non-expendable supplies on an Air Mobility Command (AMC) C-5 is the AF IMT 4128, Fleet Service Checklist. This form is specifically designed for tracking and documenting the loading and unloading of non-expendable supplies on aircraft. It ensures that all necessary supplies are accounted for and properly loaded onto the aircraft for transport.

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86. (417) When recording the various Fleet Service activities on an Air Mobility Command (AMC) Form 244, such as "latrine serviced by," you should include the initials of the

Explanation

When recording the various Fleet Service activities on an Air Mobility Command (AMC) Form 244, it is important to include the initials of the person who serviced the latrine, the Julian date, and start and complete times. This information helps to accurately track and document the maintenance and servicing of the latrine. Including the initials of the person ensures accountability and allows for any necessary follow-up or clarification. The Julian date provides a standardized date format for easy reference, and the start and complete times give a clear timeline of when the service was performed.

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87. (419) If a C–17 blocks out at 0800, after what timeframe would aircrew be required to pick up their own meals?

Explanation

After blocking out at 0800, aircrew would be required to pick up their own meals after a timeframe of 0715.

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88. (423) Who is responsible for gathering, processing, and disseminating all information pertaining to air terminal operations?

Explanation

The information control function is responsible for gathering, processing, and disseminating all information pertaining to air terminal operations. This function ensures that all relevant information is collected, organized, and shared with the appropriate personnel. They play a crucial role in ensuring smooth and efficient operations at the air terminal by providing accurate and timely information to all stakeholders involved.

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89. (414) After you have determined who the owner is for a particular item, which two forms will you use to send it to them as soon as possible?

Explanation

After determining the owner of a particular item, the two forms that will be used to send it to them as soon as possible are AMC Form 57 and AMC Form 70.

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90. (415) When documenting the Air Mobility Command (AMC) Form 249, Fleet Service Equipment Record, in order to conduct an inventory, which other form will be used as a source document to annotate the total number of items out on a mission aircraft?

Explanation

When documenting the Air Mobility Command (AMC) Form 249, Fleet Service Equipment Record, in order to conduct an inventory, the source document used to annotate the total number of items out on a mission aircraft is the AF IMT 4128, Fleet Service Checklist.

Submit
91. (429) At a minimum, how many copies of each manifest must load planning produce?

Explanation

Planning must produce at least six copies of each manifest. This implies that there are multiple stakeholders or departments that require access to the manifest, and each of them needs a copy. Producing six copies ensures that there are enough copies to distribute to all the necessary parties.

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92. (429) Which form do you attach to the manual manifest when the pallet header data is listed in the body of the manifest?

Explanation

When the pallet header data is listed in the body of the manifest, the form that needs to be attached to the manual manifest is the AMC Form 39, Pallet Invoice.

Submit
93. (430) In the Air Mobility Command (AMC) Form 56, Rehandled Workload, within the cargo handled blocks, you would annotate the on-loaded cargo as

Explanation

In the Air Mobility Command (AMC) Form 56, the cargo handled blocks are used to record information about the cargo being loaded. The term "gross weight" refers to the total weight of the cargo, including any packaging or containers. Therefore, in this form, you would annotate the on-loaded cargo as gross weight.

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94. (420) When servicing the air transportable galley/lavatory (ATGL) water tank, you should fill it with potable water until the

Explanation

The correct answer is "gauge indicates that it is full or 39 gallons, whichever comes first." This means that when servicing the ATGL water tank, you should fill it with potable water until the gauge indicates that it is full or until it reaches a capacity of 39 gallons, whichever happens first. This ensures that the tank is filled to an appropriate level without overfilling it.

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95. (427) If you are working in load planning and have conducted an inventory of cargo and mail on Wednesday morning, at the latest when should you conduct your next inventory?

Explanation

If you conducted an inventory of cargo and mail on Wednesday morning, it is important to conduct your next inventory at the latest on Thursday. This is because conducting regular inventories helps ensure accuracy and efficiency in load planning. Waiting until Friday or Saturday would create a longer gap between inventories, increasing the risk of errors or discrepancies in the cargo and mail. Therefore, Thursday is the correct answer.

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96. (422) Within how many minutes after aircraft departure must Air Terminal Operations Center (ATOC) personnel send the mission load report (MLR)?

Explanation

ATOC personnel must send the mission load report (MLR) within 30 minutes after aircraft departure. This report provides crucial information about the weight, balance, and distribution of the aircraft's cargo and passengers. Sending the MLR promptly ensures that the necessary data is available to the appropriate personnel, such as maintenance crews and flight operations, to make informed decisions and ensure the safety and efficiency of the flight.

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97. (421) How much water or solution do you use to rinse and fill the air transportable galley/lavatory (ATGL) waste tank?

Explanation

The correct answer is 11 gallons. This is the amount of water or solution that is used to rinse and fill the air transportable galley/lavatory (ATGL) waste tank.

Submit
98. (422) When completing the Air Mobility Command (AMC) Form 68, Aerial Port Movement Log, manually, at what point is the folder be closed out?

Explanation

The correct answer states that the folder should be closed out each day of the month at 2400 Greenwich Meantime (GMT). This means that at the end of each day, at midnight GMT, the folder for that day's Air Mobility Command (AMC) Form 68, Aerial Port Movement Log, should be closed out. This ensures that each day's log is complete and ready for the next day's entries.

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99. (427) If you are conducting an inventory of the loose cargo in the bays, besides the warehouse location, aerial port of debarkation (APOD), transportation control number (TCN), and commodity/special handling code, what other information must you verify on each piece of cargo?

Explanation

When conducting an inventory of loose cargo in the bays, in addition to the warehouse location, aerial port of debarkation (APOD), transportation control number (TCN), and commodity/special handling code, it is necessary to verify the number of pieces, weight, date received, priority, and cube for each piece of cargo. This information is crucial for accurately tracking and managing the cargo inventory.

Submit
100. 419) If a flight is leaving with a departure time of 0800, what is the latest time passenger service personnel can call in a tentative meal order for that flight?

Explanation

Passenger service personnel need to call in a tentative meal order before the flight's departure time. Since the flight is leaving at 0800, the latest time they can call in the order would be 0500, as it allows for enough time to prepare and deliver the meals before the flight's departure.

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101. (420) When servicing an aircraft with potable water, you should fill the aircraft water tank until the

Explanation

When servicing an aircraft with potable water, you should fill the aircraft water tank until the water discharges from the overflow fitting or reaches the requested capacity. This ensures that the tank is properly filled without overfilling it, which could lead to water wastage or potential damage to the aircraft. The flow meter reading of 11 gallons is not mentioned in the explanation, so it is not a determining factor for filling the tank.

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102. (425) What is the maximum time allowed prior to the mission's departure for aerial port of embarkation (APOE) cape forecasters to request port-to-port clearance for air shipment of explosives?

Explanation

Cape forecasters need to request port-to-port clearance for air shipment of explosives 24 hours prior to the mission's departure.

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103. 422) The Air Mobility Command (AMC) Form 68, Aerial Port Movement Log may be used for any type of mission, with the exception of

Explanation

The Air Mobility Command (AMC) Form 68, Aerial Port Movement Log can be used for various types of missions, including joint airborne and air transportability training (JA/ATT) missions, special assignment airlift missions (SAAM), and AMC exercise or contingency missions. However, it cannot be used for AMC channel missions.

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104. (413) When a passenger has reported a lost bag from a commercial carrier before he or she entered the Air Mobility Command (AMC) system, which form will you complete and provide to the passenger?

Explanation

When a passenger reports a lost bag from a commercial carrier before entering the Air Mobility Command (AMC) system, the form that needs to be completed and provided to the passenger is AMC Form 47, Report and Disposition of Unaccompanied Passenger Baggage. This form is specifically designed to document and track the lost baggage, ensuring that it is properly accounted for and handled within the AMC system.

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105. (431) What is the first step to reviewing and reconciling manifests on the manifest register?

Explanation

The first step to reviewing and reconciling manifests on the manifest register is to research all skipped manifest numbers on the register. This means investigating any gaps or missing numbers in the manifest sequence to ensure that no manifests have been overlooked or omitted. This step is crucial for maintaining accurate and complete records and ensuring that all manifests are properly accounted for.

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106. (432) How long do you maintain transportation documentation that pertains to military originating, terminating, and intransit airlift?

Explanation

Transportation documentation that pertains to military originating, terminating, and intransit airlift is maintained for two current years plus one inactive fiscal year as permanent at the base staging area. This means that the documentation for the current year and the previous year, as well as one additional year that is no longer active, is kept permanently.

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(428) What must remain the highest priority when load planning cargo?
(406) When a passenger is too large to be safely restrained in a...
(412) You are checking in baggage for a passenger traveling on...
(401) What are the two types of customers?
(407) If a space-available passenger is not present for a...
(401) What can you do for your passengers to show you were listening...
(401) What term is used to describe understanding the situation from...
(402) What is the first step in briefing passengers?
(402) When briefing passengers, if they have questions and you do not...
(413) If a passenger has just reported a mishandled bag to you...
(424) When loadmasters sign the hazardous brief sheet, below their...
(428) The allowable weight an aircraft can carry is called the
(406) A passenger can be categorized as a Blue Bark passenger when the...
(412) A passenger is presenting two pets for travel, but the border...
(401) Which communication skill is one of the most difficult and...
(401) How often should you check back with a customer after placing...
(401) Which should you not do when dealing with an angry...
(419) What must you do before you print and sign your name on the AF...
(402) After checking passengers' border clearance and travel...
(421) You serviced the C–17 with the lavatory service truck...
(404) Which item is not needed when determining if a...
(422) Before a manually completed mission's Air Mobility Command (AMC)...
(431) If a shipper has called looking for a shipment when your...
(426) The Global Air Transportation Execution System (GATES) allows...
(413) When completing the Air Mobility Command (AMC) Form 134,...
(409) When determining head tax charges for passengers, in which...
(410) If you are loading passengers on a C–17 that departs at...
(428) The maximum payload that can be carried over the most...
(411) If a commercial-contracted flight has been delayed for aircraft...
(412) When the following bags are presented to you for check-in, which...
(404) After determining travel eligibility for space-required...
(412) When receiving baggage from a terminating flight in the baggage...
(407) When a passenger registers for space-required travel, after you...
(408) When preparing the Air Mobility Command (AMC) Form 148/2,...
(407) While updating and maintaining the space-available standby...
(408) When preparing the Department of Defense (DD) Form 2131,...
(417) As a Fleet Service dispatcher, after you have completed and...
(407) Which passenger would you select first for a flight?
(419) After you have delivered meals to a C–5, who will stow...
(425) Which is not a function of capability forecasting?
(430) After reviewing Air Mobility Command (AMC) Form 56, Rehandled...
(413) A passenger has just reported a lost bag to you and you are...
(424) What is the first step when giving a hazardous cargo...
(427) What hazardous material qualification must load planners have?
(404) When verifying transportation authorizations for space-required...
(405) During the task of determining eligibility for space-available...
(405) During the task of determining eligibility for space-available...
(405) During the task of determining eligibility for space-available...
(415) In order to prevent damage, which item is placed on three-point...
(408) After completing the Air Mobility Command (AMC) Form 148/2,...
(416) If you are servicing an arriving aircraft and notice a personal...
(419) You are stationed at McChord AFB, WA, and a flight just arrived...
(403) When making a flight information announcement about a departing...
(403) When making a roll call announcement, which information should...
(431) When conducting tracer action in the Global Air Transportation...
(413) Once you have prepared an Air Mobility Command (AMC) Form 136,...
(414) When you discover an unaccompanied bag, what must you do before...
(410) When you are downloading passengers off of a C–5, the...
(404) When checking the travel category to determine travel...
(404) When verifying transportation authorizations for space-required...
(408) If a passenger orders a meal, but is not required to pay for it,...
(401) The Air Mobility Command (AMC) Form 253 and AMC IMT 19 are used...
(407) While selecting passengers for a flight, you would first select...
(418) Which describes the proper way to clean and service an oven?
(430) Air Terminal Operations Center (ATOC) personnel prepare the Air...
(426) Intransit Visibility (ITV) provides commanders the capability to
(413) When you are preparing an Air Mobility Command (AMC) Form 134,...
(424) When giving the hazardous cargo briefing to the aircrew, where...
(429) Which form would you use when you need to manually manifest...
(406) If a mission essential ground personnel (MEGP) passenger wants...
(414) If you are at the station where a passenger reported a lost bag...
(412) When manifesting passengers on a Department of Defense (DD) Form...
(412) When prebooked pets are accepted in soft-sided containers, what...
(407) Before space-available passengers can be entered into the...
(408) When preparing the Department of Defense (DD) Form 2131,...
(427) At a minimum, how many months of ramp services experience...
(409) When determining pet shipping charges, you will charge a...
(424) After you have received the necessary cargo documents from load...
(422) Which part of the mission load report (MLR) lists details on...
(422) Which part of the mission load report (MLR) lists the equipment...
(423) Information control ensures that documentation is distributed to...
(414) If a bag is excessively damaged and articles from it have become...
(409) While determining excess baggage fees, you identify that a...
(414) If you sent a piece of RUSH baggage to Elmendorf AFB, Alaska, on...
When you are tasked to load non-expendable supplies on an Air Mobility...
(417) When recording the various Fleet Service activities on an Air...
(419) If a C–17 blocks out at 0800, after what timeframe would...
(423) Who is responsible for gathering, processing, and...
(414) After you have determined who the owner is for a particular...
(415) When documenting the Air Mobility Command (AMC) Form 249, Fleet...
(429) At a minimum, how many copies of each manifest must load...
(429) Which form do you attach to the manual manifest when the pallet...
(430) In the Air Mobility Command (AMC) Form 56, Rehandled Workload,...
(420) When servicing the air transportable galley/lavatory (ATGL)...
(427) If you are working in load planning and have conducted an...
(422) Within how many minutes after aircraft departure must Air...
(421) How much water or solution do you use to rinse and fill the air...
(422) When completing the Air Mobility Command (AMC) Form 68, Aerial...
(427) If you are conducting an inventory of the loose cargo in the...
419) If a flight is leaving with a departure time of 0800, what is the...
(420) When servicing an aircraft with potable water, you should fill...
(425) What is the maximum time allowed prior to the...
422) The Air Mobility Command (AMC) Form 68, Aerial Port Movement Log...
(413) When a passenger has reported a lost bag from a commercial...
(431) What is the first step to reviewing and reconciling...
(432) How long do you maintain transportation documentation that...
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