This Quiz Will Help You Build A Good Customer Service Team

22 Questions | Total Attempts: 4355

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CST Quizzes & Trivia

A customer service team is focused on providing the best possible customer experience and continuing to nurture relationships after a product is sold. Customer service teams communicate with consumers on an as-needed basis and use a variety of communication channels such as over the phone communications, social media customer service, or through a chatbot. This Quiz will help you build a good Customer Service Team


Questions and Answers
  • 1. 
    Which part of the following systems provides supplies and instruments for individual surgical procedures
    • A. 

      Exchange cart

    • B. 

      Par level

    • C. 

      Case cart

    • D. 

      Requisition

  • 2. 
    Official inventory:
    • A. 

      Does not exist in today's modern healthcare facilities

    • B. 

      Can be counted as an asset on the facility's balance sheet

    • C. 

      Is owned by the vendor but stored at the healthcare facility

    • D. 

      Is owned by the healthcare facility but stored by the vendor

  • 3. 
    The inventory system that stocks supplies by established stock levels is called:
    • A. 

      Par-level

    • B. 

      Case cart

    • C. 

      ADT system

    • D. 

      Exchange system

  • 4. 
    The inventory system that uses two identical carts to facilitate supply replenishment is called the
    • A. 

      Case cart system

    • B. 

      Exchange cart system

    • C. 

      Par-level system

    • D. 

      Requistition system

  • 5. 
    Automated supply replenishment systems
    • A. 

      Are no longer used

    • B. 

      Are used only in surgery

    • C. 

      Are difficult to manage

    • D. 

      Are computerized

  • 6. 
    The movement of supplies throughout the healthcare facility is called
    • A. 

      Distribution

    • B. 

      Inventory management

    • C. 

      Case cart system

    • D. 

      Procurement

  • 7. 
    In this system the facility keeps minimal stock on hand and supplies are delivered when needed, usually just prior to use:
    • A. 

      Stockless

    • B. 

      Just in time

    • C. 

      Requisition

    • D. 

      Perpetual

  • 8. 
    In this system items are owned by the vendor but stored at the healthcare facility
    • A. 

      Just in time

    • B. 

      Stockless

    • C. 

      Min/max

    • D. 

      Consignment

  • 9. 
    The system where items are ordered in larger quantities to save money is called
    • A. 

      Just in time

    • B. 

      Min/max

    • C. 

      Pick n pack

    • D. 

      Economic order quantity

  • 10. 
    All costs incurred to purchase a specific supply item from its purchase through its disposal are referred to as total acquisition costs
    • A. 

      True

    • B. 

      False

  • 11. 
    Having a low stock out rate would increase customer satisfaction
    • A. 

      True

    • B. 

      False

  • 12. 
    In an ABC analysis system the lowest cost items receive the most attention because there are more of them
    • A. 

      True

    • B. 

      False

  • 13. 
    The number of times per year that consumable items are purchased, consumed, and replaced is called the inventory turnover rate
    • A. 

      True

    • B. 

      False

  • 14. 
    Having low inventory service level would increase customer satisfaction
    • A. 

      True

    • B. 

      False

  • 15. 
    Stock locator systems should be moth manual and electronic
    • A. 

      True

    • B. 

      False

  • 16. 
    Sam is the most awesomest person alive!!!
    • A. 

      True

    • B. 

      False

  • 17. 
    This inventory replenishment system uses identical carts filled with supplies.  One cart is dispensed to the user unit and the second cart is kept in standby.  Then, at a specified time, the second (full) cart is taken to the user unit to replace the used one.  The used cart is taken to the storage area, restocked, and held until the next scheduled replacement time.
    • A. 

      Exchange cart system

    • B. 

      Automated supply replenishment system

    • C. 

      Requistion

    • D. 

      Case cart system

  • 18. 
    This inventory system is usually used to manage instruments and supplies for individual surgical procedures.  A cart filled with instruments and supplies is assembled for each specific procedure and delivered to the user unit, usually the operating room.
    • A. 

      Periodic automated replanishment (par)

    • B. 

      Requisition

    • C. 

      Case cart systems

    • D. 

      Automated supply replenishment system

  • 19. 
    In this system needed items are requested by the user unit, the order is received and filled from a central storage location.  The requested items are then delivered to the requesting user/unit
    • A. 

      Requisition

    • B. 

      Periodic automated replenishment

    • C. 

      Case cart system

    • D. 

      Exchange cart system

  • 20. 
    In this system a predetermined quantity of supplies is stored on the user unit.  Central Service/Material management staff inventory the supply stock on the user unit and replenish used supplies to ensure that stock levels are returned to the predetermined
    • A. 

      Case cart system

    • B. 

      Automated supply replenishment system

    • C. 

      Requisition

    • D. 

      Periodic automated replenishment

  • 21. 
    This system is a computerized system that allows clinical staff to obtain patient items from a storage unit on the user unit.  When the item is removed the clinical staff keys in a code or uses a scan to account for the items they are removing.  That data is compiled by the computer and at an established time, an order is generated to restock the storage unti
    • A. 

      Automated supply replenishment system

    • B. 

      Case cart systems

    • C. 

      Requisition

    • D. 

      Exchange cart system

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