This Quiz Will Help You Build A Good Customer Service Team

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| By SamanthaBuechler
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SamanthaBuechler
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Quizzes Created: 11 | Total Attempts: 43,568
Questions: 22 | Attempts: 4,507

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This Quiz Will Help You Build A Good Customer Service Team - Quiz

A customer service team is focused on providing the best possible customer experience and continuing to nurture relationships after a product is sold.
Customer service teams communicate with consumers on an as-needed basis and use a variety of communication channels such as over the phone communications, social media customer service, or through a chatbot.
This Quiz will help you build a good Customer Service Team


Questions and Answers
  • 1. 

    Which part of the following systems provides supplies and instruments for individual surgical procedures

    • A.

      Exchange cart

    • B.

      Par level

    • C.

      Case cart

    • D.

      Requisition

    Correct Answer
    C. Case cart
    Explanation
    A case cart is a part of the system that provides supplies and instruments for individual surgical procedures. It is a portable cart or container that is prepared and stocked with all the necessary items needed for a specific surgery. The case cart is then transported to the operating room, ensuring that all the required supplies are readily available for the surgical team during the procedure.

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  • 2. 

    Official inventory:

    • A.

      Does not exist in today's modern healthcare facilities

    • B.

      Can be counted as an asset on the facility's balance sheet

    • C.

      Is owned by the vendor but stored at the healthcare facility

    • D.

      Is owned by the healthcare facility but stored by the vendor

    Correct Answer
    B. Can be counted as an asset on the facility's balance sheet
    Explanation
    Official inventory refers to the inventory that is owned by the healthcare facility and is stored at the facility. It can be counted as an asset on the facility's balance sheet because it represents the value of the inventory that the facility owns and can be used to generate revenue or provide services.

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  • 3. 

    The inventory system that stocks supplies by established stock levels is called:

    • A.

      Par-level

    • B.

      Case cart

    • C.

      ADT system

    • D.

      Exchange system

    Correct Answer
    A. Par-level
    Explanation
    The inventory system that stocks supplies by established stock levels is called "par-level." This system ensures that supplies are maintained at a predetermined level, so that when the stock falls below a certain point, it triggers a reorder to replenish the inventory. This helps in avoiding stockouts and ensures that the necessary supplies are always available when needed.

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  • 4. 

    The inventory system that uses two identical carts to facilitate supply replenishment is called the

    • A.

      Case cart system

    • B.

      Exchange cart system

    • C.

      Par-level system

    • D.

      Requistition system

    Correct Answer
    B. Exchange cart system
    Explanation
    The exchange cart system is an inventory system that uses two identical carts to facilitate supply replenishment. This system involves exchanging a full cart of supplies with an empty cart, ensuring that there is always a constant supply of items available. This system is commonly used in healthcare settings, where it allows for efficient and timely restocking of supplies without causing disruptions in patient care.

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  • 5. 

    Automated supply replenishment systems

    • A.

      Are no longer used

    • B.

      Are used only in surgery

    • C.

      Are difficult to manage

    • D.

      Are computerized

    Correct Answer
    D. Are computerized
    Explanation
    Automated supply replenishment systems are computerized. This means that they are operated and controlled by computer systems, eliminating the need for manual intervention. This automation allows for more efficient and accurate supply management, as well as reducing the chances of human error. Therefore, the correct answer is "are computerized".

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  • 6. 

    The movement of supplies throughout the healthcare facility is called

    • A.

      Distribution

    • B.

      Inventory management

    • C.

      Case cart system

    • D.

      Procurement

    Correct Answer
    A. Distribution
    Explanation
    Distribution refers to the process of moving supplies, equipment, and other resources within a healthcare facility to ensure that they are available when and where they are needed. This involves managing the flow of goods from the point of procurement to various departments and units within the facility. Distribution plays a crucial role in maintaining an efficient and effective healthcare system by ensuring that supplies are readily accessible to provide quality patient care.

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  • 7. 

    In this system the facility keeps minimal stock on hand and supplies are delivered when needed, usually just prior to use:

    • A.

      Stockless

    • B.

      Just in time

    • C.

      Requisition

    • D.

      Perpetual

    Correct Answer
    B. Just in time
    Explanation
    Just in time is a system where the facility maintains minimal stock and supplies are delivered right before they are needed. This approach helps to minimize inventory costs and storage space requirements. By receiving supplies just in time, the facility can reduce the risk of stockouts and avoid tying up capital in excess inventory. This system requires effective coordination and communication with suppliers to ensure timely delivery of materials and components.

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  • 8. 

    In this system items are owned by the vendor but stored at the healthcare facility

    • A.

      Just in time

    • B.

      Stockless

    • C.

      Min/max

    • D.

      Consignment

    Correct Answer
    D. Consignment
    Explanation
    Consignment refers to a business arrangement where items are owned by the vendor but stored at the healthcare facility. In this system, the vendor maintains ownership of the items until they are sold or used by the facility. This allows the healthcare facility to have access to necessary items without having to purchase and store them themselves. It also reduces the risk of excess inventory and allows for more efficient inventory management.

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  • 9. 

    The system where items are ordered in larger quantities to save money is called

    • A.

      Just in time

    • B.

      Min/max

    • C.

      Pick n pack

    • D.

      Economic order quantity

    Correct Answer
    D. Economic order quantity
    Explanation
    Economic order quantity refers to a system where items are ordered in larger quantities to save money. This method aims to find the optimal order quantity that minimizes the total cost of inventory, including holding costs and ordering costs. By ordering in larger quantities, businesses can take advantage of economies of scale and reduce per-unit costs. This approach helps to strike a balance between the costs of holding inventory and the costs of placing orders, ultimately maximizing efficiency and cost savings.

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  • 10. 

    All costs incurred to purchase a specific supply item from its purchase through its disposal are referred to as total acquisition costs

    • A.

      True

    • B.

      False

    Correct Answer
    A. True
    Explanation
    The given statement is true. Total acquisition costs include all the costs associated with purchasing a specific supply item from its initial purchase to its disposal. This includes the purchase price, transportation costs, taxes, storage costs, and any other expenses incurred throughout the entire acquisition process. By considering all these costs, organizations can accurately assess the total cost of acquiring a supply item and make informed decisions regarding procurement and budgeting.

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  • 11. 

    Having a low stock out rate would increase customer satisfaction

    • A.

      True

    • B.

      False

    Correct Answer
    A. True
    Explanation
    Having a low stock out rate means that the store consistently has the products that customers want in stock. This leads to increased customer satisfaction because customers can easily find and purchase the items they need without any inconvenience or delay. On the other hand, if a store frequently experiences stock outs, customers may become frustrated and dissatisfied with their shopping experience. Therefore, it can be concluded that having a low stock out rate would indeed increase customer satisfaction.

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  • 12. 

    In an ABC analysis system the lowest cost items receive the most attention because there are more of them

    • A.

      True

    • B.

      False

    Correct Answer
    B. False
    Explanation
    In an ABC analysis system, the lowest cost items do not necessarily receive the most attention just because there are more of them. The ABC analysis system categorizes items based on their value and importance, not just their cost. It focuses on classifying items into three categories - A, B, and C - based on their contribution to overall costs, sales, or profits. The highest value items, regardless of their cost, receive the most attention in this system. Therefore, the given statement is false.

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  • 13. 

    The number of times per year that consumable items are purchased, consumed, and replaced is called the inventory turnover rate

    • A.

      True

    • B.

      False

    Correct Answer
    A. True
    Explanation
    The inventory turnover rate refers to the frequency at which consumable items are purchased, consumed, and replaced in a year. It is a measure of how quickly a company goes through its inventory. Therefore, the given statement is true.

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  • 14. 

    Having low inventory service level would increase customer satisfaction

    • A.

      True

    • B.

      False

    Correct Answer
    B. False
    Explanation
    Having a low inventory service level would not increase customer satisfaction. In fact, it would likely have the opposite effect. A low inventory service level means that there is a limited availability of products, which can lead to delays in fulfilling customer orders and potentially result in stockouts. This can frustrate customers and negatively impact their satisfaction with the company. Therefore, the statement is false.

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  • 15. 

    Stock locator systems should be moth manual and electronic

    • A.

      True

    • B.

      False

    Correct Answer
    A. True
    Explanation
    Stock locator systems should be both manual and electronic in order to ensure efficient and accurate tracking of inventory. Manual systems involve physical record-keeping and manual updating of stock locations, which can be useful in situations where electronic systems fail or during power outages. On the other hand, electronic systems utilize barcode scanning and computer databases to quickly locate and update stock information, improving speed and accuracy. By combining both methods, businesses can have a backup system in place and ensure that stock is always properly accounted for.

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  • 16. 

    Sam is the most awesomest person alive!!!

    • A.

      True

    • B.

      False

    Correct Answer
    A. True
    Explanation
    The given statement claims that Sam is the most awesome person alive. Since it is a subjective opinion, there is no objective way to prove or disprove it. Therefore, the answer can be considered true if the statement reflects the personal opinion of the person who wrote it.

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  • 17. 

    This inventory replenishment system uses identical carts filled with supplies.  One cart is dispensed to the user unit and the second cart is kept in standby.  Then, at a specified time, the second (full) cart is taken to the user unit to replace the used one.  The used cart is taken to the storage area, restocked, and held until the next scheduled replacement time.

    • A.

      Exchange cart system

    • B.

      Automated supply replenishment system

    • C.

      Requistion

    • D.

      Case cart system

    Correct Answer
    A. Exchange cart system
    Explanation
    The correct answer is "Exchange cart system". This system involves using identical carts filled with supplies. One cart is dispensed to the user unit while the second cart is kept in standby. At a specified time, the full cart is taken to replace the used one. The used cart is then restocked and held until the next scheduled replacement time. This system allows for efficient and automated supply replenishment.

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  • 18. 

    This inventory system is usually used to manage instruments and supplies for individual surgical procedures.  A cart filled with instruments and supplies is assembled for each specific procedure and delivered to the user unit, usually the operating room.

    • A.

      Periodic automated replanishment (par)

    • B.

      Requisition

    • C.

      Case cart systems

    • D.

      Automated supply replenishment system

    Correct Answer
    C. Case cart systems
    Explanation
    Case cart systems are a commonly used inventory system for managing instruments and supplies for individual surgical procedures. This system involves assembling a cart filled with the necessary instruments and supplies for a specific procedure and delivering it to the user unit, typically the operating room. Case cart systems ensure that all the required items are readily available and organized for each procedure, streamlining the surgical process and improving efficiency.

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  • 19. 

    In this system needed items are requested by the user unit, the order is received and filled from a central storage location.  The requested items are then delivered to the requesting user/unit

    • A.

      Requisition

    • B.

      Periodic automated replenishment

    • C.

      Case cart system

    • D.

      Exchange cart system

    Correct Answer
    A. Requisition
    Explanation
    In this system, the user or unit requests the items they need. The order is then received and filled from a central storage location. The requested items are finally delivered to the user or unit that made the requisition.

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  • 20. 

    In this system a predetermined quantity of supplies is stored on the user unit.  Central Service/Material management staff inventory the supply stock on the user unit and replenish used supplies to ensure that stock levels are returned to the predetermined

    • A.

      Case cart system

    • B.

      Automated supply replenishment system

    • C.

      Requisition

    • D.

      Periodic automated replenishment

    Correct Answer
    D. Periodic automated replenishment
    Explanation
    The given correct answer for this question is "periodic automated replenishment". This system involves storing a predetermined quantity of supplies on the user unit and having the central service/material management staff inventory the supply stock on the user unit. They then replenish the used supplies periodically and automatically to ensure that stock levels are returned to the predetermined quantity. This process helps to maintain a consistent supply of supplies without manual intervention.

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  • 21. 

    This system is a computerized system that allows clinical staff to obtain patient items from a storage unit on the user unit.  When the item is removed the clinical staff keys in a code or uses a scan to account for the items they are removing.  That data is compiled by the computer and at an established time, an order is generated to restock the storage unti

    • A.

      Automated supply replenishment system

    • B.

      Case cart systems

    • C.

      Requisition

    • D.

      Exchange cart system

    Correct Answer
    A. Automated supply replenishment system
    Explanation
    The correct answer is "automated supply replenishment system" because the given description describes a computerized system that allows clinical staff to obtain patient items from a storage unit and keeps track of the items being removed. The system then generates an order to restock the storage unit. This process of automatically replenishing supplies based on usage is characteristic of an automated supply replenishment system.

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Quiz Review Timeline +

Our quizzes are rigorously reviewed, monitored and continuously updated by our expert board to maintain accuracy, relevance, and timeliness.

  • Current Version
  • Sep 27, 2023
    Quiz Edited by
    ProProfs Editorial Team
  • May 15, 2012
    Quiz Created by
    SamanthaBuechler
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